Customer support specialist

Lucknow, Uttar Pradesh Altisource

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Altisource logoPost-Close AnalystEmployees can work remotelyFull-timeSalary - 3.5lpa + 6k NSA+ incentives( 10- 15k)Willing to work in night shiftsJob Description Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field inspectors.Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.Coordinate with stakeholders through email and phone communication to ensure order fulfillment.Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.QualificationsGraduate Excellent attention to detail in reviewing documentation and identifying gaps.Excellent communication skills to interact with clients, contractors, and inspectors.Ability to multitask and meet deadlines in a fast-paced environment.Must have experience in US mortgage documents review process.Additional InformationPERKS OF WORKING AT ALTISOURCECompany Description ARE YOU READY TO WORK AT ALTISOURCE?Are you interested in making an immediate impact on work that matters?Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.ProsperityCompetitive base salaries - we believe the top talent deserves the top dollar!401k plans with company matching – we want to empower you to foster your career, and prepare for retirementGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Flexible Spending AccountLife insurance, short-term, and long-term disability. And Happiness!Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per yearFree snacks, drinks and coffeeLots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)Opportunities for you to join our community service initiatives, including Habitat for HumanityAre you up to the challenge? Apply today!Got a question? Contact our Talent Acquisition Team at Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Customer Support Specialist

226001 Lucknow, Uttar Pradesh ₹35000 month WhatJobs

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full-time
Our client is seeking a dedicated and empathetic Customer Support Specialist to handle inquiries and provide exceptional service. This is a remote position, allowing you to work from home. You will be the primary point of contact for customers, addressing their questions, concerns, and technical issues via phone, email, and chat. The ideal candidate possesses excellent communication skills, patience, and a strong problem-solving aptitude. Responsibilities include troubleshooting customer issues, providing product information, processing orders or returns, and escalating complex problems to appropriate departments. You will maintain accurate customer records, document all interactions, and strive to achieve high levels of customer satisfaction. We are looking for individuals who are passionate about helping people and can maintain a professional and positive attitude, even in challenging situations. A high school diploma or equivalent is required; a bachelor's degree or relevant certification is a plus. Previous experience in customer service, technical support, or a related field is highly desirable. Proficiency in using CRM software and other support tools is essential. You must have a reliable internet connection and a quiet workspace conducive to providing excellent customer service. This role offers a great opportunity to grow within a supportive team and contribute to our client's reputation for outstanding customer care. Join us and make a difference in our customers' experience!

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
  • Provide information about products, services, and company policies.
  • Troubleshoot and diagnose customer problems, offering effective solutions.
  • Process customer orders, returns, and exchanges accurately.
  • Escalate complex issues to the appropriate teams or departments for resolution.
  • Maintain detailed customer records and document all interactions in the CRM system.
  • Strive to achieve high levels of customer satisfaction and retention.
  • Identify opportunities to improve customer service processes and product offerings.
  • Adhere to company guidelines and service level agreements.
Qualifications:
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in customer service, technical support, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Patience, empathy, and a customer-centric approach.
  • Proficiency in CRM software and helpdesk ticketing systems.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a dedicated home office setup.
  • Ability to adapt to changing priorities and work effectively under pressure.
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Customer Support Lead

226001 Lucknow, Uttar Pradesh ₹45000 month WhatJobs

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full-time
Our client, a dynamic and growing technology firm, is seeking an experienced Customer Support Lead to manage and enhance their customer service operations. This hybrid role requires a motivated individual to guide a team of support specialists, ensuring exceptional customer satisfaction and timely resolution of inquiries. You will be responsible for developing and implementing customer support strategies, training and mentoring the support team, and analyzing customer feedback to identify areas for improvement. Key responsibilities include overseeing daily support operations, managing ticket queues, and escalating complex issues to appropriate departments. You will also be involved in creating and updating support documentation, FAQs, and knowledge base articles to empower customers and internal teams. The ideal candidate will possess strong leadership qualities, excellent problem-solving abilities, and a comprehensive understanding of customer relationship management (CRM) systems. Proven experience in a customer-facing role, preferably in a team lead or supervisory capacity, is essential. You should be adept at managing a team, fostering a positive and productive work environment, and motivating individuals to achieve performance targets. Excellent communication and interpersonal skills are required to interact effectively with customers and internal stakeholders. This position offers a blend of remote flexibility and in-office collaboration, allowing for strategic planning and team building. Join our client to make a significant impact on customer loyalty and service excellence.
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Customer Support Specialist

226001 Lucknow, Uttar Pradesh ₹45000 Annually WhatJobs

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full-time
Our client is looking for a dedicated and customer-centric Customer Support Specialist to join their team supporting clients in Lucknow, Uttar Pradesh, IN . This role offers a remote work arrangement, allowing you to assist customers from anywhere. You will be the primary point of contact for customer inquiries, providing timely and effective solutions across various communication channels.

Key responsibilities include:
  • Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
  • Diagnosing and resolving customer issues related to products or services, escalating complex problems when necessary.
  • Guiding customers through product features, troubleshooting steps, and account management.
  • Maintaining accurate records of customer interactions and transactions in the CRM system.
  • Identifying opportunities to improve customer satisfaction and provide feedback to relevant departments.
  • Adhering to service level agreements (SLAs) and company policies.
  • Building rapport and lasting relationships with customers.
  • Keeping up-to-date with product knowledge and company updates.
  • Contributing to a positive and supportive team environment.
  • Achieving individual and team performance targets.
The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role is highly preferred. Proficiency with CRM software and a familiarity with ticketing systems are advantageous. You should be a proactive problem-solver with the ability to multitask and manage time effectively in a remote setting. A strong understanding of customer service principles and a commitment to delivering exceptional support are essential. A diploma or degree in any field is acceptable. Join our client and be a key part of their commitment to outstanding customer experiences.
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Customer Support Specialist

226001 Lucknow, Uttar Pradesh ₹35000 Annually WhatJobs

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full-time
We are seeking a highly motivated and customer-focused Customer Support Specialist to join our expanding team. This is a fully remote position where you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive experience. You will handle customer inquiries via multiple channels, including phone, email, and chat, addressing their questions, concerns, and technical issues with efficiency and empathy. Your goal will be to resolve customer issues promptly and accurately, exceeding expectations at every interaction.

Key responsibilities include troubleshooting customer problems, guiding them through product features and functionalities, and providing solutions to technical or service-related challenges. You will maintain detailed records of customer interactions, transactions, comments, and complaints within our CRM system. Identifying trends in customer inquiries and escalating recurring issues or suggestions to the relevant departments for improvement will be important. You will also contribute to the knowledge base by documenting solutions and creating helpful FAQs. The ability to handle difficult customer situations with professionalism and de-escalate conflicts is crucial. Proactively reaching out to customers to offer assistance or gather feedback will also be part of your role.

The ideal candidate will have a Bachelor's degree or equivalent experience. Previous experience in a customer service or technical support role is strongly preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using customer relationship management (CRM) software and helpdesk systems is desirable. A patient, empathetic, and positive attitude is required, as is the ability to work independently and manage time effectively in a remote environment. Familiarity with our industry's products or services would be an advantage. Join our supportive and collaborative remote team and help us deliver outstanding customer experiences.
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Customer Support Representative

226001 Lucknow, Uttar Pradesh ₹280000 Annually WhatJobs

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full-time
Our client is looking for a dedicated and customer-focused Customer Support Representative to join their team in **Lucknow, Uttar Pradesh, IN**. This role is crucial in providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. The ideal candidate will be empathetic, patient, and possess excellent communication skills, with a passion for helping others.

Key responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information about products and services, and escalating complex problems to the appropriate departments. Maintaining customer records by updating account information and logging all interactions in the CRM system are key duties. The role involves identifying customer needs and recommending appropriate solutions, as well as contributing to the development of FAQs and support documentation. You will be expected to meet and exceed customer service metrics and provide feedback to improve processes and customer satisfaction.

The successful candidate will have a High School Diploma or equivalent; a Bachelor's degree is a plus. Prior experience in a customer service or call center environment is highly preferred. Excellent verbal and written communication skills are essential, with the ability to articulate solutions clearly and concisely. Strong interpersonal skills, including active listening and empathy, are required to effectively handle customer interactions. Proficiency in using computer systems, including CRM software and basic troubleshooting tools, is necessary. The ability to remain calm and professional under pressure, handle challenging situations with grace, and multitask effectively is critical. A team-oriented mindset and a commitment to continuous learning are also important. Join us to make a difference in customer satisfaction in **Lucknow, Uttar Pradesh, IN**.
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Customer Support Executive

Lucknow, Uttar Pradesh Dentalkart

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About the Role

We are looking for enthusiastic and customer-focused individuals to join our Customer Care team. As a fresher, you will be trained to handle customer queries, resolve issues, and ensure a positive customer experience. This role requires good communication skills, patience, and a willingness to learn.


Key Responsibilities

  • Handle inbound and outbound customer calls in a professional manner.
  • Assist customers with queries, complaints, and product/service information.
  • Provide accurate and timely responses to customer concerns.
  • Maintain records of customer interactions and update databases.
  • Escalate complex issues to the concerned department when necessary.
  • Ensure customer satisfaction by delivering excellent service.

Requirements

  • Good verbal and written communication skills.
  • Positive attitude, patience, and problem-solving ability.
  • Willingness to work in shifts if required.
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Customer Support Executive

Lucknow, Uttar Pradesh Shobha Shringar Jewellers

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About Us: Shobha Shringar Jewellers is a luxury jewelry brand known for its exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.


Working model: Onsite

Location: Walkeshwar, Mumbai

Days: Monday - Saturday

Timings: 10:30am - 7:30pm 

Budget: 30K (depending on experience) 

Experience: 2-4  years


Role Overview: We’re seeking a proactive and detail-oriented Customer Relationship Executive to manage client relationships and ensure an exceptional experience for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.


Key Responsibilities:

Customer Engagement & Support:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.


CRM & Process Management:

  • Plan and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.


Collaboration & Insights:

  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.


What We’re Looking For:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.


Why Join Shobha Shringar Jewelers?

  • Work with a prestigious luxury jewelry brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.
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