146 Call Center Agent jobs in Lucknow
Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹350000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Lucknow, Uttar Pradesh, IN . This role is essential for ensuring customer satisfaction by providing timely, accurate, and friendly support across various communication channels, including phone, email, and chat. You will be responsible for resolving customer inquiries, addressing product or service issues, and troubleshooting technical problems with patience and professionalism. A key aspect of this role involves documenting customer interactions and feedback, identifying trends in customer issues, and escalating complex problems to appropriate departments for resolution. You will also play a role in educating customers on product features and services, guiding them to find solutions that best meet their needs. The ideal candidate will possess excellent communication and active listening skills, a positive attitude, and a strong desire to help others. Previous experience in a customer service or helpdesk environment is highly valued. This is a hybrid position, requiring you to work some days in the office and some days remotely, allowing for a balanced work-life integration. You will be part of a supportive team environment that encourages continuous learning and professional development.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
- Provide technical assistance and troubleshooting for product-related problems.
- Document all customer interactions accurately in the CRM system.
- Identify and escalate complex customer issues to relevant teams.
- Educate customers on product features, services, and best practices.
- Gather customer feedback and contribute to service improvement initiatives.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Adhere to company policies and procedures in handling customer requests.
- Participate in team meetings and training sessions.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work collaboratively in a hybrid environment.
- Basic technical aptitude for troubleshooting.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Lead
226001 Lucknow, Uttar Pradesh
₹900000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Customer Support Lead to manage and elevate their customer service operations entirely remotely. This role is ideal for a passionate individual who excels at fostering exceptional customer experiences and leading a team to achieve service excellence. The Customer Support Lead will be responsible for overseeing daily customer support activities, managing a team of support representatives, and ensuring timely and effective resolution of customer inquiries and issues. Key responsibilities include developing and implementing customer support strategies, training and mentoring the support team, monitoring key performance indicators (KPIs) such as response times and customer satisfaction scores, and identifying areas for process improvement. The successful candidate will possess strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of customer service best practices. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is essential. You will act as a point of escalation for complex customer issues and work collaboratively with other departments to ensure a seamless customer journey. This fully remote position requires a self-motivated individual who can manage their workload effectively and inspire their team to deliver outstanding service from anywhere. We are looking for a proactive leader who is committed to customer satisfaction and continuous improvement. Join our client to lead their customer support initiatives and make a significant impact on customer loyalty and retention.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative
Lucknow, Uttar Pradesh
Aigentity
Posted today
Job Viewed
Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
This advertiser has chosen not to accept applicants from your region.
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