139 Client Communication jobs in Hyderabad

Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Take chat messages per day from customers who have questions about their health benefit
+ Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
+ Provide product information, use service engagement skills, and efficiently use service resources
+ Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
+ App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge.
+ Associate will need to maintain a high level of familiarity with the digital property the consumer is using Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
+ Adapt to continual change as the department fine-tunes the messaging program
+ Advocates empathize with customers concerns and demonstrate understanding, striving to create positive interactions and build rapport. Maintain a healthy brand to consumer relationship that benefits member
+ Adhering to company policies and procedures, ensuring compliance with guidelines related to customer interactions, data privacy, and security. Comply with the terms and conditions of employment contract, company policies and procedures
+ Advocates collaborate with colleagues, sharing insights, best practices, and resources to collectively improve customer support effectiveness and efficiency
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Comprehensive knowledge about the company's products or services, enabling them to provide accurate information and guidance to customers
+ Proven ability to maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging
+ Proven ability to advocate troubleshoot customer problems and find solutions, utilizing resources and escalating issues when necessary to ensure timely resolution. Provide product information, use service engagement skills, and efficiently use service resources
+ Proven ability to communicate effectively with customers, ensuring clarity and understanding while maintaining a professional and friendly tone. Type at a reasonable pace,30-45 words in a minute (WPM)
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
#NTCSR

**Description**
**Who is USP?**
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.
At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.
USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds-regardless of background-to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.
**Brief Job Overview**
The Customer Service Associate performs administrative and office support activities for the Customer Service (CS) Department. The Customer Service Associate responds to customer inquiries via case, phone, and efax, as assigned by Customer Service Management. Candidate performs all compliance related screening tasks and associated projects to prevent shipping items to denied parties and releases eligible orders. The candidate is also responsible for sending all shipping related documents to customers globally. In addition to the above responsibilities, the incumbent may be responsible for receiving and processing USP's global customer quotes and queries.
**How will YOU create impact here at USP?**
As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.
The **Customer Service Associate** has the following responsibilities:
+ Verifies compliance with established business rules.
+ Responsible for the release of all customer screening holds after verifying the company and contact details in compliance with U.S. Economic Sanctions, Trade and Export regulations as defined by the U.S Department of State, the Bureau of Industry and Security, and the U.S. Commerce Department
+ Performs data entry tasks - Salesforce case classification/Triaging on a daily basis.
+ Completes special projects and other related assignments as required.
+ Answers daily customer correspondence via telephone, cases, and fax from international and domestic Provides order assistance and product information, if required.
+ Assist customers daily with query processing while capturing pertinent information within the case in Salesforce, if required.
+ Meeting daily targets of cases in Salesforce
+ Email Airway Bills, Invoices and Packing Slips to USP global customers daily.
+ Alert CS Management immediately regarding any issues that may affect daily operations.
+ Complete any other assignment as directed by CS Management
Additionally, USP's People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.
**Who is USP Looking For?**
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
+ Graduate with a minimum of 1-2 years of experience as an office or administrative assistant, or customer service-related experience.
+ Able to work flexible hours when needed across multiple shifts.
**Additional Desired Preferences**
Desired preferences are to showcase any additional preferred levels of expertise to perform the role.
+ Knowledge regarding basic Salesforce or any other CRM.
**Supervisory Responsibilities**
None, this is an individual contributor role.
**Benefits**
USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
**Job Category** Customer Service
**Job Type** Full-Time

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace
Language Requirements:
Time Type:
Full time
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Dear Candidates,

We hope this message finds you well!

We are hiring for International Voice Process for Hyderabad

About Client

One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and government.

Role Description

As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Required Skills & Qualification

• Excellent communication skills (verbal and written)
• Empathy and patience when dealing with customers.
• Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
• Strong interpersonal skills and ability to work in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is beneficial but not mandatory.
• Bachelor's degree/ If you are an undergraduate (10+2), 1 year of work experience is preferred.
• Flexible to work in UK/US shifts.
• Maximum CTC we can offer up to 6 LPA.

Interview Mode: Face-to-Face ( R2 )