100 Client Communication jobs in Hyderabad
Senior Communication Skills Facilitator
Posted today
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Job Description
Roles and responsibilities:
- Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
- Provide Feedback and suggestions for improvement
- Publish Dashboards at defined intervals
- Publish compliance dashboards as per plan
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Continuous Focus and Drive to meet and exceed department SLAs
- Conduct New Hire training and Refresher training based on TNA
- Conduct V&A interviews for the process
Key Deliverables:
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Ability to train on sounds (IPA), grammar and soft skills
- Excellent verbal and written communication skills
- Should have good knowledge of audit and evaluation function
- Should have good understanding capabilities to improve customer experience
- Ready to work in Shift timing as per process requirement
- Knowledge of usage of MS Office
- Must be fluent in English language
Work Experience
- Minimum 3 years’ previous experience as a communication trainer, voice coach or related position
Language & Communication
- Develop a schedule to assess training needs
- Ability to train on sounds (IPA), grammar and soft skills
- Excellent verbal and written communication skills
Preferred Competencies: We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.
Customer Service
Posted 16 days ago
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Job Description
Dear Candidate,
We are hiring for one of our client for customer service role. Go through below job description.
12 months of any voice/backend/email/chat/Technical chat or voice/International sales experience is considered
Excellent English comm skills required & Immediate joiner's only
Role:- Customer Service voice - Premium
Qual:-Any Grad & 5 Days Working
CTC - Up-to 3.0 LPA and day shift
Work Loc: - Secunderabad
Languages:- English with Telugu or Hindi, or Tamil (Any regional language is fine).
Excellent English comm skills required
Customer Service Representative
Posted 2 days ago
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Job Description
We are looking for a knowledgeable and proactive advocate to support and enhance the performance of our Digital chat support process. The advocate will play a critical role in ensuring process excellence by providing timely updates, conducting refresher and query sessions, and driving team performance through expertise and guidance
**Primary Responsibilities:**
+ Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
+ Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
+ Guide patients in navigating online pharmacy platforms and mobile applications
+ Resolve issues related to prescription delays, billing, and insurance claims
+ Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
+ Document all interactions accurately in the system
+ Collaborate with pharmacists, technicians, and other departments for medication-related concerns
+ Escalate complex issues to appropriate personnel when necessary
+ Maintain compliance with HIPAA and other healthcare privacy regulations
+ Handle up to 2.5 concurrency Chats
+ Take chat messages per day from customers who have questions about their health benefits
+ Support secure email inquiries
+ Use personality and our tools to help customers through the health care benefits available to them
+ Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
+ Provide product information, use service engagement skills, and efficiently use service resources
+ Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
+ App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
+ Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
+ Adapt to continual change as the department fine-tunes the messaging program"
+ Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualification:**
+ Any Graduate Degree
**Preferred Qualification:**
+ Customer Service experience
**Soft Skills:**
+ General knowledge of computers and business operations
+ Proven ability to communicate articulately and credibly
+ Solid keyboard skills and experience using helpdesk, ordering or CRM software
+ Demonstrated ability to achieve service goals
+ Success in highly automated environment
+ Dynamic and engaging written communication style
+ Excellent interpersonal and business communications skills - verbal and written
+ Demonstrated self-motivation
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
Customer Service Representative
Posted 2 days ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace
Language Requirements:
Time Type:
Full time
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Customer Service Trainer
Posted today
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Job Title: Trainer – Domestic Customer Voice Support
Location: Ameerpet , HYD
Experience: 1–2 years on paper
Type: Full-time
Work mode- WFO for 3 months after WFH
Language fluency – English, Telugu, and Hindi
Tentative DOJ- Immediate
Ecommerce Client hiring a Trainer to deliver training for domestic voice support team.
Ideal candidates will have 1–2 years of training agents, with a strong grasp of voice process operations and excellent communication skills.
Key Responsibilities:
• Conduct onboarding & process training for voice support teams
• Deliver soft skills & communication sessions
• Monitor trainee performance and provide feedback
• Conduct Training Needs Identification (TNI) to evaluate learning requirements.
• Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency.
• Assist in updating training content and tracking progress
• Support refresher training and performance improvement plans
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Customer Service Engineer
Posted 1 day ago
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Job Description
Position:
Customer Service Engineer in India
Headcount: 3
Expected on-board date asap
Work Location:
(MRF - Trichy , Exel Rubber - Hyderabad , Yokohama - Haryana , Goodyear - Auranagabad , Ceat - Mumbai , Ralson - Ludhiana , SYAM - Bharuch)
Salary Budget:
For 5 to 7 years
For 8 to 10 years
Salary may vary depending on Candidate skills and hiring company size. I have mentioned above amount is for private companies
Job Responsibilities:
1. Provide on-site daily maintenance services and act as technical liaison with the client.
2. Work with ARP Technologies Engineering and R&D departments in China to solve any issue, or to implement improvements, or upgrades.
3. Report to the Global Service Manager at HQ
4. Provide intelligence about sales opportunities for ARP.
5. Assist with the technical evaluation, promotion and sales of ARP products, services, spare parts and upgrades kits.
Requirements:
1. At least 3 years experience in a similar role for industrial production machinery. Preferrable at least 1 year in the tire industry and with tire curing presses.
2. A suitable mechanical or electrical technical education, understanding hydraulics, pneumatics, electrical control systems, and industrial machinery safeties.
3. Ability to service tire curing presses independently. Hands-on, can-do mentality, by him/herself.
4. Willing to travelling to different countries for training and other assignments.
5. Able to communicate effectively (on site), able to communicate in English in writing and verbally.
6. Good organizational, coordination and communication skills. Able to write regular reports in English.
7. Able to work with MS Office and similar applications.
Customer Service Specialist
Posted 1 day ago
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Job Description
Job Description
Company Description
NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.
Role Description
Customer Service Representative - Work on-site (Hyderabad)
Note- Only required candidates who has experience in international process
This is a full-time role for a Customer Service Representative in Hyderabad. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.
Qualifications
- Customer Service Representatives
- Customer Support
- Customer Satisfaction
- Customer Service
- Customer Experience
- Excellent communication and interpersonal skills
- Ability to problem-solve and multitask
- Attention to detail
- Positive and patient attitude
- Experience in a customer service role is a plus
- Fluency in multiple languages is a plus
Salary and Benefits:
- Experience CTC: Up to 4 LPA
- Both way cab will be there
Thanks & Regards,
HR Team.
NetRTech Solutions
Shalvi
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Customer Service Specialist
Posted 1 day ago
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Job Description
Hiring for US Telecom Process
Competency: Voice
Any Grad/UG with Min.1Y & Above International Voice (B2C/B2B) exp is mandatory on papers.
Excellent communication skills.
Cand must be flexible to work in 24/7 work environment.
5 days working
Both sides cab facility
Attractive Incentives//Loyalty Bonus//Buddy Referral Bonus
Work from Office
Job Location: Hyderabad (Hi-tech City)
Immediate Joiner's Preferred
Interview Rounds: HR, Ops & Versant(B2/60)
Kindly Call/WhatsApp HR Hemant on for more details.
Important Note: NO Fresher/Domestic BPO/AR Caller/Non-BPO/Email/Chat//Insurance//Backend//Operations exp will not be considered for this role.
Customer Service Specialist
Posted 2 days ago
Job Viewed
Job Description
Hiring for US Telecom Process
Competency: Voice
Any Grad/UG with Min.1Y & Above International Voice (B2C/B2B) exp is mandatory on papers.
Excellent communication skills.
Cand must be flexible to work in 24/7 work environment.
5 days working
Both sides cab facility
Attractive Incentives Loyalty Bonus Buddy Referral Bonus
Work from Office
Job Location: Hyderabad (Hi-tech City)
Immediate Joiner's Preferred
Interview Rounds: HR, Ops & Versant(B2/60)
Kindly Call/WhatsApp HR Hemant on for more details.
Important Note: NO Fresher/Domestic BPO/AR Caller/Non-BPO/Email/Chat Insurance Backend Operations exp will not be considered for this role.