126 Client Relations Manager jobs in Kolkata
Customer Service
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Qualification Required:- Grad/UG,Exp. Required:- Fresher/Exp
Workday Days:- 5.5 Days
Shift:- Rotational
Work Mode:- WFO
Salary:- Up to 24-K (Inhand Pending)
Cab Facilities:- Only During Off Hours (Between 10 PM to 6 AM)
Contact
Customer Service
Posted today
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Verbal and written communication in English is a must.
Background can be from any customer service industry, as long as the candidates themselves have traveled extensively or are very passionate about travel, like watching vlogs, keep updates with different destinations, create their own itineraries, or plan a trip themselves.
Key Responsibilities:
1. Customer Interaction & Support - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on their preferences and budget.
2. Booking & Reservation Management - Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company's system.
3. Issue Resolution - Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.
4. Sales & Upselling - Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.
5. Documentation & Reporting - Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.
6. Collaboration & Coordination - Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.
Qualifications & Skills: -
Bachelor's degree in Travel & Tourism, Hospitality Management, or related field (preferred).
Prior experience in customer service, preferably in the tourism or travel industry.
Excellent communication skills in English and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Application Question(s):
- How much would you rate yourself in English communication from 1 - 10?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?
Work Location: In person
Customer service
Posted today
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Looking for good communication skills candidates for TOP BPOs in Kolkata-
Under graduate fresher/experienced both can apply
Direct walkins
Flexible for shifts
Salary upto 25K CTC
HR Akarshi)
Required Candidate profile
walk-ins only
maximum age limit -35 years
Work from office
Looking for immediate joiners
Good Communication required
Customer Service Representative
Posted 17 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
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Customer Service Executive
Posted today
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Job Title: Customer Support Executive – US Healthcare (Inbound Voice)
Location
Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)
Shift & Schedule
- Night Shift aligned with U.S. time zones
- Days Off: Fixed weekends – Saturday & Sunday
About the Role
As a part of our US healthcare support team, you will:
- Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
- Resolve queries professionally and accurately, ensuring timely issue resolution.
- Listen actively, empathize, and provide clear, personalized support.
Requirements
- Strong communication skills in English (verbal & written), preferably US accent-neutral.
- Minimum 12th pass; graduation or diploma is a plus.
- Comfortable working night shifts in U.S. time zones.
- Preferred: Fresher/Prior experienced, All are welcome.
Compensation & Benefits
- In-hand Salary: ₹15,000–₹9,000 per month
- Travel Allowance + Subsidized Meals
- Free Cab Drop after night shift
- Attendance Bonus: 000 per month
- Annual Performance Bonus: Up to ,000
- PF & ESI coverage
How to Apply
Interested candidates are encouraged to apply immediately:
Call or WhatsApp: HR kanchan
Customer Service Representative
Posted today
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We're Hiring! Customer Support Representatives (CSR) – US Process (Medical Billing)
Why Join Us?
Work from Office – Enjoy a professional environment with a supportive team.
Night Shift (Mon-Fri, US Calling) – Weekends are yours to relax!
Inbound Calling – No Sales, No Targets!
Quick Joining – Start your journey with us right away!
Attractive Bonuses – Quarterly, Half-Yearly & Annual Rewards
Subsidized Meals – Because great work deserves great food
Free Cab Drop Facility – OR ₹1,800 monthly pay if you prefer your own transport
Customer Service Representative
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Step Into the Corporate World | Fresher Night Shift Jobs | Kolkata
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Customer Service Executive
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International BPO voice process
Work from Office (fluent English)
Night shift US voice process
Designation - CCE/SR.CCE/CS/Team Leader(Day shift and Morning shift are available but who has experience in international)
Contact- HR Arnab
Customer Service Representative
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Recruitment Mantra Hiring for SB Ground Realty Pvt. Ltd. – Customer Service Representative / CRE – Kolkata
Job Title:
Customer Service Representative / Customer Relationship Executive (CRE)
Company:
SB Ground Realty Pvt. Ltd.
Location:
Kolkata
Annual CTC:
₹1.8 – ₹2.4 Lakhs per annum
About Us:
SB Ground Realty Pvt. Ltd. is a fast-growing real estate company committed to delivering excellence in property solutions and client service. With a focus on integrity and professionalism, we aim to provide a seamless experience to our clients at every touchpoint.
Job Summary:
We are seeking a dynamic and customer-focused
Customer Service Representative / CRE
to join our team in Kolkata. The ideal candidate will serve as the first point of contact for customers, addressing inquiries, providing information, and ensuring a smooth client experience.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Assist clients with property-related queries, site visit scheduling, and service requests.
- Maintain a positive and empathetic attitude toward customers at all times.
- Follow up with prospective leads and maintain regular communication.
- Keep records of customer interactions and update CRM systems.
- Coordinate with internal departments to ensure prompt resolution of customer issues.
Eligibility Criteria:
- Education:
Minimum Higher Secondary (HS); Graduate preferred. - Experience:
6 months of customer service or client interaction experience preferred. Freshers with excellent communication skills may also apply. - Communication:
Very good verbal and written communication skills in English, Hindi, and Bengali. - Skills:
- Strong interpersonal and listening skills
- Basic computer literacy (MS Office, email, CRM tools)
- Ability to multitask and stay organized
Customer Service Representative
Posted today
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Job Description
We are currently looking for a
Customer Service Representative
with a customer-centric mindset and enthusiasm for sales
The role - Taking the wheel at Hertz
CUSTOMER ENGAGEMENT - Build relationships with customers by creating a friendly, welcoming customer experience. Understand their needs and guide them to the perfect rental solution.
SALES ADVISORY - Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey.
PROBLEM SOLVING - Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations.
TEAMWORK - Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together
VEHICLE ADMINISTRATION - Deliver and collect vehicle in accordance to company's procedures, to ensure rentable standard is met and any additional damage is documented upon return.
Essential Requirements
Your skills - What you'll need for a great journey
- Passion for customer service, with willingness to go the extra mile for customer satisfaction
- Enthusiastic, flexible and positive attitude towards selling
- Proficient in English and Greek. Knowledge of additional foreign languages will be considered as a plus
- Valid Driving license
- Willing to work on a shift rotation basis.
Why Choose Hertz Autohellas?
CUSTOMER-CENTRIC CULTURE - We don't just rent cars, we create memories. As a Customer Service Representative, you'll be at the forefront of providing exceptional service, ensuring our customers embark on their adventures with smiles and satisfaction.
DYNAMIC WORK ENVIRONMENT - Say goodbye to monotony Our office is a hub of energy, where each day brings new challenges and opportunities for growth. You'll be part of a supportive team that values creativity and collaboration.
DRIVE DIVERSITY - At Hertz, we offer a car fleet that covers every taste and need. From sleek hatchbacks to spacious SUVs, our collection is as diverse as our team.
BRAND RECOGNITION - Be part of an international organization with presence in 9 countries, 160 sales points, a fleet of over vehicles and 1.700 employees at the core of its business.
TRAINING - We believe in investing in our team. You'll receive comprehensive on-site and online training to master the art of sales and customer service, ensuring you have all the support needed for a smooth and confident start.
DEVELOPMENT - Be the first candidate to apply and explore career development opportunities our company has to offer.
Join us in making every journey an adventure