82 Client Service jobs in Kanpur

Customer Support Specialist

208001 Kanpur, Uttar Pradesh ₹400000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking dedicated and empathetic Customer Support Specialists to join their remote team. This is a fantastic opportunity to provide exceptional service and build strong relationships with customers from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. Your responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting technical problems, providing product information, and escalating complex issues to the appropriate teams. You will document all customer interactions accurately and maintain customer records. Key responsibilities include achieving customer satisfaction targets, identifying opportunities to improve the customer support process, and contributing to a positive team environment. The successful candidate will be a proactive problem-solver, able to handle challenging situations with professionalism and efficiency. A strong understanding of customer service principles and the ability to quickly learn new products and systems are essential. While this is a fully remote role, candidates must be able to maintain a dedicated workspace with reliable internet connectivity and be available during specified working hours. A high school diploma or equivalent is required, with some college education or customer service experience being a plus. Training will be provided on our client's products and services.

Responsibilities:
  • Provide exceptional customer support via phone, email, and live chat.
  • Respond promptly and professionally to customer inquiries and requests.
  • Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
  • Educate customers on product features, services, and policies.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Escalate complex issues to the appropriate departments for resolution.
  • Identify opportunities to improve the customer support process and customer experience.
  • Meet and exceed customer service KPIs and quality standards.
  • Collaborate with team members to share best practices and support each other.
Qualifications:
  • High school diploma or equivalent required.
  • Proven experience in a customer service or support role is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Patience, empathy, and a customer-centric approach.
  • Ability to learn new software and systems quickly.
  • Proficiency in using computers and common office applications.
  • Ability to work independently in a remote environment and manage time effectively.
  • A dedicated home office setup with a stable internet connection.
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Customer Support Specialist

208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 12 days ago

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Job Description

full-time
We are looking for a highly motivated and customer-centric Customer Support Specialist to join our growing team. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries across various channels. You will be responsible for understanding customer needs, troubleshooting issues, and ensuring a positive customer experience. This role offers a hybrid work model, combining remote flexibility with in-office collaboration.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
  • Document all customer interactions and resolutions in the CRM system.
  • Identify and report trends in customer inquiries to help improve products and services.
  • Maintain a high level of customer satisfaction by offering personalized support.
  • Assist customers with account management, order tracking, and billing inquiries.
  • Develop and maintain a thorough understanding of our product offerings and internal processes.
  • Contribute to team goals and objectives by meeting performance metrics.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Proactively seek opportunities to enhance customer support processes and suggest improvements.
  • Handle customer complaints and difficult situations with empathy and professionalism.
  • Stay up-to-date with product updates and company policies.
Qualifications:
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using CRM software and helpdesk systems.
  • Ability to multitask and manage time effectively.
  • Patience and empathy when dealing with customers.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent; college degree preferred.
  • Familiarity with the assigned products or services is a plus.
This hybrid position is based in Kanpur, Uttar Pradesh, IN , offering a blend of remote work and in-office engagement. Join us and be a vital part of our customer success team.
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Customer Support Specialist

208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client is seeking a compassionate and efficient Customer Support Specialist to manage customer inquiries and provide exceptional service. This role is based in Kanpur, Uttar Pradesh , with a hybrid work model that blends on-site team collaboration with remote flexibility. You will be responsible for responding to customer questions via phone, email, and chat, resolving issues promptly and effectively, and documenting customer interactions. Providing product information, troubleshooting technical problems, and guiding customers through service usage will be key aspects of your role. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in customer service or a related field is preferred. Familiarity with customer relationship management (CRM) software is a plus. You will work closely with other departments to ensure customer satisfaction and contribute to improving service processes. This is an opportunity to be a vital link between our client and its customers, ensuring a positive experience in Kanpur, Uttar Pradesh .
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Customer Support Representative

Kanpur, Uttar Pradesh Aigentity

Posted today

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Job Description

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!


What You’ll Do


  • Respond to customer inquiries via email, chat, and phone.
  • Provide fast and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction.


What We’re Looking For


  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.


What We Offer


  • Competitive salary and performance bonuses.
  • Opportunities for career growth and skill development.
  • A supportive and collaborative team environment.
  • Flexible working hours (remote options available).
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Customer Support Representative

Kanpur, Uttar Pradesh Aigentity

Posted 4 days ago

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Job Description

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!


What You’ll Do


  • Respond to customer inquiries via email, chat, and phone.
  • Provide fast and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction.


What We’re Looking For


  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.


What We Offer


  • Competitive salary and performance bonuses.
  • Opportunities for career growth and skill development.
  • A supportive and collaborative team environment.
  • Flexible working hours (remote options available).
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Kanpur, Uttar Pradesh Kayana | Ordering & Payment Solutions

Posted 4 days ago

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Job Description

Job description


About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:


Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.


Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.


Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.


What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!


Pay: ₹30,000.00 - ₹50,000.00 per month

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Customer Support Executive

Kanpur, Uttar Pradesh Harbour And Hills

Posted today

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Job Description

**Duties and Responsibilities include but are not limited to the following**:
**Job Description and Responsibility**

**Pre-Transaction Monitoring**
- Pre-Transaction Monitoring
- Querying with the clients, for the necessary documents as proof of actual trade for which payments are uploaded.
- Execution of Inward/Outward payments with proper Web Due Diligence on Remitter and Beneficiary (Consignee if involved)
- Coverage of full range of AML activities from Transaction Monitoring to Investigations
- Performing background screening checks on associated parties for the outward/inward payments processing using, Lexis Nexis, Ofac sanction list etc.
- Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends
- PEP and Sanction list screening - Screen individuals and entities against global sanction lists issued by OFAC, UN and other international and domestic government agencies
- Ensure efficient identification and monitoring of suspicious activities and transactions.

**Client On-Boarding**
- Coordinate the end-to-end onboarding of new clients, ensuring a smooth transition from sales to active account status.
- Collect, review, and verify all required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation in accordance with regulatory requirements.
- Ensure accurate data entry and maintenance of client records in our system
- Liaise with internal teams (AML/CFT Compliance Risk,) to resolve documentation or approval delays and ensure timely activation of client accounts.
- Act as the main point of contact for new clients during the onboarding phase, providing timely updates and managing expectations.
- Prepare onboarding packs and ensure all agreements and service-level documents are properly signed and stored.
- Continuously assess the onboarding process for inefficiencies or risk exposures and suggest improvements.
- Maintain strong knowledge of applicable financial regulations, including local regulatory compliance.

**Background Screening**:

- Performing background screening checks on related parties for the outward/inward payments processing using world check, Lexis Nexis, etc.
- Filing STR: Report and filing of STR to MLRO and other regulatory institutions based on the internal assessment of transaction rejected and also on the risk assessment of approval

**Additional Functions**:

- Perform routine duties with mínimal supervision using standard compliance practices & procedures
- Checking and tracking daily whether supporting documents have been received for Transaction Monitoring, Onboarding, and other Compliance processes.
- Reviewing the Invoice details, bill of lading and other supporting documents submitted by the
- Clients and in case of any query Cross verifying the Payment details with the Customer over the mail.
- Comply with all safety policies, practices, and procedures
- Participate in proactive team efforts to achieve the goals of the financial institution.
- Perform other duties as assigned
- Experience in managing priorities
- Experience communicating to different levels in an organization
- Experience working in a team environment with a track record of building relationships and working collaboratively
- Assisting the Lead in system enhancement and UAT testing
- Assisting the Lead in Adding/blocking Bank Swift codes in compliance system
- Adding HIGH RISK Names in Compliance system
- Assisting Compliance Team in Clearing the RED Flag payments from the RED FLAG Opinion

**Desired Skills & Experience**
- Trainee Freshers - Graduate/ Postgraduate in business, finance, accounting, or related field
- Strong communication skills and capable of working in multi-lingual working environment
- Fluency in spoken and written English
- Basic Knowledge of Computers and Internet like Windows Operating System, Desktop, Ms. Word, Ms. Excel
- Strong Skills in MS Office

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

Expected Start Date: 01/08/2025
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Senior Customer Support Specialist

208001 Kanpur, Uttar Pradesh ₹40000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a highly proficient and empathetic Senior Customer Support Specialist to join their dedicated team in Kanpur, Uttar Pradesh, IN . This role is crucial for maintaining exceptional levels of customer satisfaction by providing advanced technical support and resolving complex inquiries. You will serve as a point of escalation for challenging customer issues, leveraging your in-depth product knowledge and problem-solving skills to deliver timely and effective solutions. This position requires excellent communication abilities, a patient demeanor, and a commitment to upholding the highest standards of customer service.

Key Responsibilities:
  • Provide advanced technical support and troubleshooting for customer issues via phone, email, and chat.
  • Serve as a subject matter expert and escalation point for complex customer inquiries.
  • Diagnose and resolve technical problems related to software, hardware, or service usage.
  • Document all customer interactions, issues, and resolutions accurately in the CRM system.
  • Identify recurring customer issues and collaborate with relevant departments (e.g., product development, QA) to implement long-term solutions.
  • Train and mentor junior customer support representatives, sharing best practices and product knowledge.
  • Develop and maintain comprehensive knowledge base articles and FAQs for both internal and external use.
  • Ensure customer issues are resolved within defined service level agreements (SLAs).
  • Gather customer feedback and insights to help improve products and services.
  • Contribute to a positive and collaborative team environment.

Qualifications:
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Minimum of 4 years of experience in customer support or technical helpdesk roles, with at least 2 years in a senior or lead capacity.
  • Demonstrated ability to troubleshoot and resolve complex technical issues.
  • Excellent communication, listening, and interpersonal skills.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Strong analytical and problem-solving skills.
  • Ability to remain calm and professional under pressure.
  • Experience in creating and updating knowledge base content.
  • A patient and empathetic approach to customer interactions.
  • Ability to work effectively in a team and independently.

Join our client's customer-centric organization in Kanpur, Uttar Pradesh, IN and play a vital role in ensuring customer loyalty and satisfaction.
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