129 Client Service jobs in Kanpur

Altisource logoPost-Close AnalystEmployees can work remotelyFull-timeSalary - 3.5lpa + 6k NSA+ incentives( 10- 15k)Willing to work in night shiftsJob Description Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field inspectors.Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.Coordinate with stakeholders through email and phone communication to ensure order fulfillment.Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.QualificationsGraduate Excellent attention to detail in reviewing documentation and identifying gaps.Excellent communication skills to interact with clients, contractors, and inspectors.Ability to multitask and meet deadlines in a fast-paced environment.Must have experience in US mortgage documents review process.Additional InformationPERKS OF WORKING AT ALTISOURCECompany Description ARE YOU READY TO WORK AT ALTISOURCE?Are you interested in making an immediate impact on work that matters?Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.ProsperityCompetitive base salaries - we believe the top talent deserves the top dollar!401k plans with company matching – we want to empower you to foster your career, and prepare for retirementGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Flexible Spending AccountLife insurance, short-term, and long-term disability. And Happiness!Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per yearFree snacks, drinks and coffeeLots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)Opportunities for you to join our community service initiatives, including Habitat for HumanityAre you up to the challenge? Apply today!Got a question? Contact our Talent Acquisition Team at Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a professional and courteous manner.
• Provide accurate information about products and services.
• Troubleshoot and diagnose customer problems, offering appropriate solutions.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate internal teams for resolution.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Adhere to customer service standards and company policies.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Process customer requests, such as order modifications or returns.
• Contribute to building customer loyalty and satisfaction.
• Meet or exceed key performance indicators (KPIs) for customer support.
• Stay informed about company products, services, and policies.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to remain calm and professional in stressful situations.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Patience and empathy when dealing with customer issues.
• A positive attitude and a customer-centric mindset.

• Lead, train, and mentor a team of customer support representatives.
• Manage customer inquiries and ensure timely and effective resolution of issues.
• Develop and implement customer service policies and procedures.
• Monitor team performance, provide feedback, and conduct performance reviews.
• Handle escalated customer complaints and complex support requests.
• Analyze customer feedback and identify areas for service improvement.
• Collaborate with other departments to enhance the overall customer experience.
• Ensure adherence to service level agreements (SLAs).
• Maintain up-to-date knowledge of products and services.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer service, with at least 2 years in a leadership role.
• Proven experience in team management and performance coaching.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk systems.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Customer-focused mindset with a passion for service excellence.

• Respond to customer inquiries and resolve issues promptly and professionally across multiple channels (phone, email, chat).
• Provide accurate information about products, services, and policies.
• Troubleshoot technical problems and guide customers through resolution steps.
• Process customer orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
• Identify and escalate priority issues to the appropriate department.
• Gather customer feedback and contribute to service improvement initiatives.
• Build customer loyalty by providing outstanding service.
• Meet or exceed performance metrics for customer satisfaction and response times.
• Stay updated on product knowledge and company policies.

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced environment.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Process orders, returns, and exchanges according to company policy.
• Maintain customer records by updating account information.
• Identify and escalate priority issues to the appropriate channels.
• Gather customer feedback and share it with relevant departments for service improvement.
• Follow communication procedures, guidelines, and policies.
• Assist in training new customer support representatives.
• Contribute to a positive team environment.
• Meet individual and team performance goals.
• Maintain a thorough understanding of the company's products and services.
• Ensure a positive customer experience at every touchpoint.
• Adhere to quality assurance standards.