78 Client Service jobs in Kanpur

Client Service & New Business Acquisition Manager

We are looking for a proactive and results-oriented Client Service & New Business Acquisition Manager with 5 to 7 years of Advertising Agency experience for our Bangalore branch to manage client relationships while driving new business growth. This role requires a balance of maintaining exceptional client service and identifying new business opportunities to expand our company’s reach.

Key Responsibilities:

Client Servicing Management:

• Connect an agency's creative efforts with advertisers’ needs, from leading a first meeting on a new account to researching media outlets for a campaign. Serve as the primary point of contact for clients, ensuring high levels of satisfaction and engagement. Understand client needs, expectations, and challenges to provide tailored solutions. Coordinate with internal teams to ensure seamless execution of client requirements.
• Research clients' products, services, plans, competitors and target markets. Meet clients for briefings and present proposals to clients for approval
• Brief agency colleagues, and work with them to plan and implement the best advertising solutions for the client,
• Ensure that projects are completed on time and within budget. Long hours are common, and advertising staff are expected to work flexibly to meet project deadlines.
• Meeting clients to discuss strategy and report on progress, Handle client queries, feedback, and escalations with professionalism and efficiency. Responding to clients' requests as they arise
• Taking part in pitches for new contracts, Keeping records and handling invoices.
• Updating status reports for clients, receiving creative changes from clients, relaying those changes to creative staff.

New Business Acquisition:

• Identify, target, and acquire new business opportunities to expand the company’s portfolio.
• Develop and implement sales strategies to drive revenue growth.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Establish and nurture relationships with key decision-makers and potential clients.
• Prepare compelling sales presentations, proposals, and contract negotiations.
• Collaborate with marketing and product teams to develop tailored solutions for prospects.

Key Skills & Qualifications:

• Bachelor's/Master's degree in Business, Marketing, or a related field.
• 5 to 7 years of Advertising Agency experience in client servicing.
• Strong interpersonal and communication skills.
• Proven ability to build and maintain long-term client relationships.
• Excellent negotiation, problem-solving, and analytical skills.
• Ability to multitask and manage multiple accounts efficiently.

Job Requirements:

• Quick to absorb and analyse large amounts of information
• Approachable, outgoing and diplomatic
• A clear communicator, in person and writing. Able to present ideas with conviction
• Highly organised and flexible, Good with figures
• IT literate
• Comfortable working as part of a team
• Skilled at negotiating and motivating others
• Commercially aware

Mandatory skills:

Must have relevant past work experience in an advertising agency

Experience: 5 to 7 years in Advertising Agency

Location: Bangalore

Client Service & New Business Acquisition Manager

We are looking for a proactive and results-oriented Client Service & New Business Acquisition Manager with 5 to 7 years of Advertising Agency experience for our Bangalore branch to manage client relationships while driving new business growth. This role requires a balance of maintaining exceptional client service and identifying new business opportunities to expand our company’s reach.

Key Responsibilities:

Client Servicing Management:

• Connect an agency's creative efforts with advertisers’ needs, from leading a first meeting on a new account to researching media outlets for a campaign. Serve as the primary point of contact for clients, ensuring high levels of satisfaction and engagement. Understand client needs, expectations, and challenges to provide tailored solutions. Coordinate with internal teams to ensure seamless execution of client requirements.
• Research clients' products, services, plans, competitors and target markets. Meet clients for briefings and present proposals to clients for approval
• Brief agency colleagues, and work with them to plan and implement the best advertising solutions for the client,
• Ensure that projects are completed on time and within budget. Long hours are common, and advertising staff are expected to work flexibly to meet project deadlines.
• Meeting clients to discuss strategy and report on progress, Handle client queries, feedback, and escalations with professionalism and efficiency. Responding to clients' requests as they arise
• Taking part in pitches for new contracts, Keeping records and handling invoices.
• Updating status reports for clients, receiving creative changes from clients, relaying those changes to creative staff.

New Business Acquisition:

• Identify, target, and acquire new business opportunities to expand the company’s portfolio.
• Develop and implement sales strategies to drive revenue growth.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Establish and nurture relationships with key decision-makers and potential clients.
• Prepare compelling sales presentations, proposals, and contract negotiations.
• Collaborate with marketing and product teams to develop tailored solutions for prospects.

Key Skills & Qualifications:

• Bachelor's/Master's degree in Business, Marketing, or a related field.
• 5 to 7 years of Advertising Agency experience in client servicing.
• Strong interpersonal and communication skills.
• Proven ability to build and maintain long-term client relationships.
• Excellent negotiation, problem-solving, and analytical skills.
• Ability to multitask and manage multiple accounts efficiently.

Job Requirements:

• Quick to absorb and analyse large amounts of information
• Approachable, outgoing and diplomatic
• A clear communicator, in person and writing. Able to present ideas with conviction
• Highly organised and flexible, Good with figures
• IT literate
• Comfortable working as part of a team
• Skilled at negotiating and motivating others
• Commercially aware

Mandatory skills:

Must have relevant past work experience in an advertising agency

Experience: 5 to 7 years in Advertising Agency

Location: Bangalore

Progress Advisor & Liaison/Learner Success Specialist

About the role:

Job Type: Full-time

Experience Required: 1–2 years of relevant experience

⌛ Hiring Timeline: Immediate

Key Responsibilities

• Serve as the primary point of contact and mentor for learners enrolled in the PgCTL program, supporting them in achieving their academic and professional goals.
• Provide personalized support based on each learner’s journey and career aspirations.
• Proactively share program updates, timelines, and key communications to drive learner engagement.
• Respond to queries related to academic content, technical issues, interview preparation, and certification processes.
• Collaborate with instructors and internal teams to ensure a cohesive, supportive learning environment.
• Continuously assess and improve internal processes to enhance the overall learner experience.

Candidate Requirements

• 1–2 years of relevant experience, preferably in customer service (mandatory)
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and ability to manage sensitive conversations with empathy and confidence
• Comfortable working in a fast-paced, deadline-driven environment
• Technologically adept and familiar with digital platforms used in learner support

Cultural Fit

• Passionate about their work and committed to excellence
• Respects others and fosters collaborative relationships
• Has a non-zero-sum mindset and thrives in team environments
• Communicates openly and resolves conflicts transparently
• Demonstrates initiative, eagerness to learn, and willingness to step out of their comfort zone
• Upholds integrity, ethics, and offers unconditional support to peers and learners

Additional Requirements

• Must display professionalism, integrity, and full dedication during assigned work hours
• Responsible for ensuring complete confidentiality and data security

About us

Suraasa is a teacher mobility and upskilling platform empowering educators to meet the demands of modern classrooms while creating global career opportunities.

What problem are we solving?

The global education system is at a crossroads: a severe shortage of qualified teachers threatens the future of millions of students. Developed nations like the U.S. and the U.K. face thousands of unfilled teaching positions, while many classrooms globally lack access to skilled educators. This pressing challenge calls for innovative solutions, and Suraasa is at the forefront of the change.

How are we solving it?

With over half a million educators on its platform, Suraasa offers globally recognized courses accredited by renowned institutions and awarding bodies. These programs focus on core teaching competencies, including pedagogy, classroom management, and the use of digital tools. They also equip educators to teach inclusively and to adapt to diverse cultural contexts. This holistic preparation ensures teachers can excel in any educational setting.

Suraasa partners with top schools globally to help them hire ready and qualified teachers from talent-rich regions like India, South Africa, and the Philippines. This approach bridges the gap between teacher supply and demand while enabling teachers to build thriving international careers.

What makes Suraasa a great place to work?

A vision that feels personal

Suraasaʼs mission goes beyond placements—it seeks to elevate teaching into a respected and aspirational profession. By providing educators with tools to succeed and opportunities to grow, Suraasa is not just addressing a crisis but shaping the future of education. Every connection made, every skill taught, and every career advanced brings us closer to a world where every child has access to a qualified teacher.

A financially secure startup with a great runway

We recently raised $6M in funding from the worldʼs top education investors. We donʼt believe in unnecessary cash burn. We focus a lot on maintaining operational profitability and net positive cash flows. We want to build a sustainable, highly scalable business.

Lots and lots of professional growth

Every team memberʼs growth and development is kept at the forefront. We have a young and highly motivated team that has the liberty to execute their ideas, learn new things, and grow in every way.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

JOB DESCRIPTION

Customer Interaction & Service Delivery

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Handle product-related questions with in-depth knowledge of the brand’s collections, materials, sizing, and styling advice.
• Provide personalized service to high-value clients and handle sensitive issues with discretion and poise.
• Maintain a warm, respectful tone that aligns with luxury brand communication.

Order & Complaint Management

• Assist customers with online order placement, tracking, delivery issues, returns, and refunds.
• Handle escalations, complaints, or delays empathetically and resolve them within set SLAs.
• Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues.

Data Management & Reporting

• Maintain accurate records of interactions using CRM and ticketing tools.
• Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics).
• Analyze customer behaviour trends and frequently asked issues to improve service quality.

Internal Coordination

• Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues.
• Work closely with the merchandising team to stay updated on product availability and new launches.
• Collaborate with the digital and social media teams to manage customer queries from social platforms.

Brand Representation

• Uphold the brand’s image in all interactions and uphold confidentiality and sensitivity in all client communications.
• Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline; a background in fashion, retail, or communications is a plus.
• 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry.
• Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation.
• Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays.
• Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.).
• High attention to detail, problem-solving ability, and a strong sense of ownership.

Nice to Have:

• Experience dealing with high-net-worth customers or clients in a luxury setting.
• Knowledge of fashion trends, styling, and luxury products.
• Exposure to omnichannel support environments (phone, email, chat, social).

Job Summary:

As a Customer Support Specialist , you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. They will act as a liaison between customers, internal teams and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement.

Key Responsibilities:

• Monitor and manage the escalation queue to ensure timely response and resolution

• Managing complaints received from Reserve Bank of India

• Investigate and resolve escalated customer issues with a focus on root cause analysis

• Collaborate with internal teams and financial institutions to resolve the escalated cases

• Maintain detailed documentation of escalated cases and actions taken

• Provide feedback to frontline agents to reduce future escalations

• Identify trends in escalations and recommend process or policy improvements

• Ensure all escalations are handled in accordance with SLAs and quality standards

Desired Skills & Experience:

• 5–6 years of experience in customer service, preferred with at least 2 years’ experience in managing escalations or critical task queues.

• Strong problem-solving and conflict-resolution skills

• Excellent verbal and written communication

• Ability to remain calm and professional under pressure

• Proficiency in ticketing systems

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

Job description

We are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN India

Languages :- Bengali/Nepali/French

Note :- Excellent English Speaking Skill

Job Description:

This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate interpretation in Bengali/Nepali/French Language and English Language during telephone and video conversations between individuals of different languages and backgrounds. The Language Interpreter will also be required to listen carefully to speakers' statements to interpret them correctly, ask questions when necessary, and remain neutral and impartial.

1. Responsible for listening and precisely interpreting communication between two different

language speaking persons (Example: English To Bengali/Nepali/French & Bengali/Nepali/French To English)

2. Adhering to standard operating procedures required for the process and organization

• Job Role:- Language Interpreter
• Domain - Customer Support & Operations
• Location:- Permanent Work From Home
• Salary:- 30k-40k For Bengali & Nepali / 8-10 LPA For French
• Shifts:- First 3 months Night Shift (US &UK), After that rotational including day shift.
• Work days:- 5 days a week
• Week offs:- 2 Rotational week offs

Desired candidate profile:

• Education: 12th, Diploma / Any Graduate
• Experience: Fresher / Experience

Important Note :- For French, Minimum B2 Certified In French Language or B1 With Minimum 6 Month Experience or UG/PG Degree In French Language Is Mandatory.

Required Skill set:

1. Candidates should be highly proficient in Bengali/Nepali/French Speaking & English Speaking

2. Command over Language with good understanding skills is required

3. Excellent Communication skills required

4. Candidate should be a good listener

5. Candidate should be energetic and should have positive approach towards issues handling

6. Candidates should be flexible to work in rotational shifts including night shift (5 days per week & 2

rotational days off)

Interview rounds:-

• HR interview(Telephonic)
• AMCAT Test
• Language Proficiency Test(In English and 2nd Language )
• Client Round (Final Virtual Interview)