114 Client Service jobs in Kanpur

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues and product-related questions effectively.
• Provide accurate information about products, services, and policies.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Document all customer interactions and resolutions in the CRM system.
• Identify and report trends in customer feedback and issues to improve service delivery.
• Assist customers with order processing, account management, and troubleshooting.
• Build rapport and trust with customers through empathetic and helpful interactions.
• Contribute to team goals and performance metrics related to customer satisfaction and response times.
• Stay up-to-date with product knowledge and company updates.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills in Hindi and English.
• Strong listening and problem-solving abilities.
• Proficiency with helpdesk software and CRM systems is a plus.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• A genuine passion for helping others and exceeding expectations.
• Ability to work independently and collaboratively within a team environment.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
• Process orders, returns, and exchanges according to company policies.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Gather customer feedback and share insights with the team to improve products and services.
• Follow communication procedures, guidelines, and policies.
• Achieve individual and team-based customer service targets.
• Contribute to team effort by accomplishing related results as needed.
• Proactively seek ways to enhance the customer experience.
• Stay updated on product knowledge and company policies.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent active listening, negotiation, and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in CRM systems and help desk software.
• Strong written and verbal communication skills.
• Patient and empathetic approach to customer interactions.
• Ability to work independently and as part of a team.
• Familiarity with customer service best practices.
• Experience in a hybrid work environment is a plus.
• Proficiency in local languages and English is required.

Customer Support Intern – Emitrr

Location: Remote

Internship Type: Full-time | Paid -US Shift

About Emitrr

Emitrr is a fast-growing SaaS company helping local businesses streamline customer communication and engagement. We build tools that empower teams to automate workflows, improve efficiency, and deliver an exceptional customer experience.

We are looking for a Customer Support Intern to join our team and assist in managing day-to-day support operations. This is a fantastic opportunity to learn how a SaaS product functions behind the scenes while working closely with our product and customer success teams.

Responsibilities

• Handle day-to-day customer support operations.
• Manage and track customer support tickets efficiently.
• Respond to customer queries and issues related to the Emitrr platform.
• Coordinate with internal teams to resolve product-related concerns.
• Assist in documenting FAQs, known issues, and internal processes.
• Contribute to improving the customer experience by identifying common issues and suggesting solutions.

Requirements

• Strong communication and problem-solving skills.
• Basic understanding of SaaS products or a keen interest in learning about them.
• Ability to multitask and stay organized in a fast-paced environment.
• A proactive and customer-centric approach to handling issues.
• Currently pursuing or recently completed a degree in Engineering, Business, or a related field.

Why Join Emitrr?

• Gain hands-on experience in SaaS customer support and product operations.
• Work with a fast-growing team that values learning, ownership, and collaboration.

Interested candidates can share their resumes at:

Advance Your Career as a Technical Customer Support Supervisor

Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated individual to join our team as a Supervisor for Technical Customer Support, guiding our team to deliver exceptional service to our cable TV customers.

What We're Looking For:

- Educational Background: A bachelor's degree in a relevant field is preferred.

- Experience: A minimum of 5–6 years of experience in technical support, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.

- Leadership Skills: Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.

- Problem-Solving: Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.

- Communication: Excellent verbal and written communication skills to guide the team in providing clear and effective support.

- Technical Knowledge: Solid understanding of mobile devices, Tv boxes, and related technologies.

Responsibilities:

- Lead and oversee the technical support team, providing guidance and support to ensure exceptional customer service.

- Assist the team in diagnosing and resolving complex technical issues efficiently.

- Collaborate with other departments to streamline processes and contribute to service quality improvement.

- Stay current with industry trends and advancements to help elevate our support standards.

Perks:

- Competitive salary of 8-11 LPA and performance-based bonuses.

- Opportunities for ongoing training and professional development.

How to Apply:

If you are ready to lead our technical support team to new heights, we encourage you to apply or send us your resume at Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team!

Job Title: Customer Support Executive

Job Type: Full-time

We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services. About Our Client: Our client is a renowned restaurant group in Australia, operating 9 locations nationwide. Established in 2003, they specialize in serving authentic Italian cuisine, offering a menu that features exclusive signature dishes available only at their restaurants. With a steadfast commitment to quality and tradition, they have earned a distinguished reputation as a leader in the Italian dining industry. 

Responsibilities:

 Manage incoming calls, emails, and WhatsApp messages from customers, efficiently handling booking requests.

Monitor email and WhatsApp communication channels to ensure no inquiries or complaints are overlooked.

rovide detailed product and service information to customers.

ddress customer inquiries and resolve issues or concerns in a timely manner.

andle customer complaints professionally and work toward resolutions.

scalate complex complaints or issues to the appropriate department or personnel as needed.

aintain exceptional customer service standards during every interaction. 

Job Location Dahisar East, Mumbai

Mode - Work from Office 

Requirements:

 or experience in a call centre or customer service.

eed excellent communication skills.

vailability to work flexible hours, including late night shift, early morning, and weekends, as required.

roficiency in using basic computer applications like web applications, Excel, PowerPoint, etc.

mmediate joiner would be preferred.

Customer Support Intern – Emitrr

Location: Remote

Internship Type: Full-time | Paid -US Shift

About Emitrr

Emitrr is a fast-growing SaaS company helping local businesses streamline customer communication and engagement. We build tools that empower teams to automate workflows, improve efficiency, and deliver an exceptional customer experience.

We are looking for a Customer Support Intern to join our team and assist in managing day-to-day support operations. This is a fantastic opportunity to learn how a SaaS product functions behind the scenes while working closely with our product and customer success teams.

Responsibilities

• Handle day-to-day customer support operations.
• Manage and track customer support tickets efficiently.
• Respond to customer queries and issues related to the Emitrr platform.
• Coordinate with internal teams to resolve product-related concerns.
• Assist in documenting FAQs, known issues, and internal processes.
• Contribute to improving the customer experience by identifying common issues and suggesting solutions.

Requirements

• Strong communication and problem-solving skills.
• Basic understanding of SaaS products or a keen interest in learning about them.
• Ability to multitask and stay organized in a fast-paced environment.
• A proactive and customer-centric approach to handling issues.
• Currently pursuing or recently completed a degree in Engineering, Business, or a related field.

Why Join Emitrr?

• Gain hands-on experience in SaaS customer support and product operations.
• Work with a fast-growing team that values learning, ownership, and collaboration.

Interested candidates can share their resumes at: afreen.naz@emitrr.com

About Us:

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via WhatsApp and online platforms .

Key Responsibilities:

·   Respond promptly and professionally to customer inquiries via WhatsApp and online channels.

·   Provide accurate product/service information and resolve queries effectively.

·   Maintain detailed records of customer interactions and feedback.

·   Coordinate with relevant internal teams to ensure timely resolution of issues.

·   Build positive relationships with customers to enhance satisfaction and loyalty.

·   Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills:

·   Graduate in any discipline.

·   Excellent communication skills in English (mandatory).

·   Knowledge of Arabic language will be an added advantage.

·   Freshers are welcome; prior experience in customer service is a plus.

·   Interest and knowledge in fitness equipment will be an added advantage.

·   Strong interpersonal skills, patience, and problem-solving ability.

·   Basic computer proficiency and familiarity with online communication tools.

What We Offer:

·   Opportunity to work with a dynamic and growing team.

·   Learning and development in customer service and fitness equipment knowledge.

·   Positive and collaborative work environment.Company Description