448 Cloud Architects jobs in Hyderabad

Job Description: Enterprise Architect

• Done solutioning, pursuit mgt & handling deals part of EA
• Done certifications – TOGAF, AWS, Azure,Cloud etc

What the role entails?

As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex multi-pillar large deals ($50M-$500M), aligning IT services with enterprise goals to create a competitive advantage.

You bring best practices to bear in advising business and IT stakeholders on the overall governance structure in oversight and execution of the transformation program. You have experience in design, build and operations of large scale, complex systems and are familiar with the opportunities and pitfalls to consider.

You are comfortable working with a diverse set of stakeholders including business, operations, and engineering teams, as required to achieve desired business outcomes.

You are a thought leader, and can guide senior architects, technology, and domain experts, some of which may not be under your direct line management, as required, to deliver desired outcomes.

You have worked in various industry domains, with deep expertise in one or more of them. You are aware of the latest technology trends and can get in-depth understanding when required, to recommend disruptive technologies that can lead to product or service differentiation.

You are an excellent communicator and can articulate solutions involving complex systems and abstract concepts, in simplest possible terms to suit the audience.

Required Technical and Professional Expertise

• 20+ Years' experience in IT Industry, of which at least 10 years are in leadership roles involving enterprise architecture, solution design, engineering for large scale, complex transformation programs.

• Demonstrated ability in leading E2E architecture for large scale multi-year, multi-vendor digital transformation programs involving multiple pillars (for e.g., BPS, ADMS, System Integration, Infra/Cloud management, Networks, Security). These can include:

o Greenfield rollout i.e., architecture, design, implementation, and rollout of large complex systems from scratch, with new processes, technologies, systems integration involving COTS and bespoke applications.

o Large scale transformation programmes involving systems development, rationalization, migration, closures, and associated change management.

o Managed Services contract involving multiple pillars, multiple vendors, rebadged teams, involving business and IT KPI’s with year-on-year improvement glidepaths.

• Demonstrated ability in leading architecture and design teams, establishing governance structure involving standards, best practices , guidelines, and associated compliance processes

• Excellent understanding of software engineering concepts, SDLC processes, Non-functional design, sizing, and capacity planning, deployment design.

• Experience in dealing with partners, tool and technology vendors as required for new solution rollout or troubleshooting issues.

• Familiarity with concepts such as DevSecOps, Test Automation, Configuration management, SRE, AIOps, Value Stream Management, Intelligent Automation.

• Knowledgeable about business and technology trends including use of Data and Analytics , Automation and AI in IT and Business transformation. • Good understanding of open source and COTS licensing models.

• Familiarity with project financials including concepts around TCO, ROI, revenue recognition, EAC / ETC forecasts, cost control measures.

Role requirements:

• Accountable for end-to-end Solution Architecture and Sizing for large deals

• Decide Technology stacks, balance between best technology and price.

• Review, Optimize & Sign-Off Technology Solution and Sizing for integrated solutions comprising multiple service lines.

• Extract and Build Differentiators for large deals from existing services delivered to customers and working across internal Verticals, Service Lines and Delivery Organization

• Articulate and Present the solution to the customer in discussions and bid defense.

• Critically review contract, delivery plans and application design in context of architecture and design implications, and subsequent implementation considerations.

• Conduct system architecture evaluation and collaborates with project management and IT development teams to improve the architecture.

• Deliver Enterprise Architecture blueprint and advise on setup associated artifact hierarchy and ownership (such as functional, non-functional design, data models, product design, user experience, process, security, network, deployment design) as relevant for the programme.

• Establish architecture and design governance including standards, best practices, guidelines, and associated compliance processes.

• Strategic planning including balancing short and long-term objectives/priorities with organizational goals and constraints.

• Analyse the business impact that certain technical choices may have on a client’s business processes.

• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required Fixes technical issues as they arise.

• Collaborate across multiple functions and geographies with client facing roles interfacing with both business and technical stakeholders.

• Reviewing and prioritizing changes to existing platforms to ensure they always follow the latest best practices and make appropriate technology choices.

• Ensuring that common technology, design practices, and infrastructure are used when applicable; and facilitate the reuse of code, components, and proven patterns; Influence common modelling, design, and coding practices.

• Continually researching current and emerging technologies and proposing changes where needed.

• Bring industry best practices to bear in making recommendations to relevant stakeholders on the overall governance structure in oversight and execution of the SDLC, tools usage, AI, automation as well as recommendations on skill set requirements, organization structure, tools, processes, reporting and systems support

An Enterprise Architect is a practitioner of enterprise architecture which is a business management discipline that operates within large enterprises. Enterprise architects work with stakeholders, both leadership and subject matter experts, to build a holistic view of the organization's strategy, processes, information, and information technology assets. The enterprise architect then links that business to the organization's IT strategy, and documents this using multiple architectural models or views that show how the current and future needs of an organization will be met.

Responsibilities:

Strategy Alignment: Link the business strategy to the organization's IT strategy and document this using multiple architectural models or views

Consultancy and Guidance: Provide expert consultancy advice and guidance on architecture areas and integration issues through Solution Architects

Maintenance and Updates: Support the maintenance of architecture to reflect changes in the IM strategy, new requirements, technology innovations, and business change

Risk Management: Maximize opportunities while considering commercial, technical, and financial implications of risks

Supplier and Partner Communication: Validate that suppliers and partners support the IM strategic direction through effective communication, influence, and relationship building

Qualifications:

Experience: Extensive experience in managing data and/or information architectural development at an enterprise level

Systems Analysis: Substantial experience in systems analysis and requirements specification

Strategy Level Work: Experience working at the business and IS Strategy level

Integration Knowledge: Knowledge of enterprise integration concepts and technologies

Job Skills, Experience and Qualifications

Essential

Extensive experience of managing data and/or information architectural development at an enterprise level

Substantial experience of systems analysis and requirements specification

Substantial experience working at the business and IS Strategy level

Knowledge of enterprise integration concepts and technologies e.g. EAI, Web Services Knowledge of web concepts and technologies (including Internet, Intranet, Extranet, Portals, EJB, Web Servers, Application CASE/Modelling tools (ideally, Systems Architect) Knowledge and understanding of Hardware and Network Infrastructure concepts and technologies

Desirable

Substantial experience of corporate process architecture development and deployment

Broad experience of the use of modelling, data management, simulation, workflow and end-user analysis tools Proficiency of database technologies especially Oracle ERP (11i) and messaging including IBM (MQ) and Oracle (AQ) and broad XML experience Data Management concepts & technology (e.g. Data warehousing, DBMS s e.g. Oracle) Process Management and workflow concepts and technologies (e.g. Oracle Workflow) Development lifecycles and notations covering structured, object and component based approaches (e.g. IE, SSADM, DSDM, RUP, UML)

Software Infrastructure/Middleware concepts and technologies

Information Security Concepts, Standards (BS7799/InfoSec), Infrastructure and Technologies Document, Content and/or Digital Asset Management concepts and technologies (e.g. Documentum)

Experience of the use of Enterprise Integration Architecture (EAI) methodologies and tools covering 3 or more of: Oracle ERP, IBM Middleware, Web Portals, Data Warehousing, GIS, Document Management, HP, IBM, Midrange (Unix) and Microsoft based desktop and server environments

Accountability

1. Own at least one of, and otherwise contribute to, the definition and development of the IM strategy data, application, integration, technology infrastructure and security architecture as a cohesive and coherent set of architectures that support the business needs and policies.

2. Evaluate proposed changes to these architectures such that risks to the business are mitigated.

3. Research, evaluate, define and maintain corporate data and information policies, processes, standards, tools and repositories necessary for the successful use and/or re-use of data and information models.

4. Support the maintenance of these architectures to reflect changes to the IM strategy for new requirements, emergence of technology innovations and changes to the business.

5. Provide expert consultancy advice and guidance on the architecture areas and on integration issues through the Solution Architects to provide projects within IM, business and industry partners with a clear understanding of the framework. Maximise opportunities, taking full account of commercial, technical and financial implications of the risks.

6. Validate that suppliers and partners support the IM strategic direction through communication, influence and relationship building.

The role also involves collaboration between various departments, including marketing, IT, and customer service, to ensure that the organization's current and future needs are met

Innovation Lead

An Innovation Lead is typically performed by a Client Technology Lead or another resource with strong technical and business acumen. This role involves articulating innovation topics with the client in close collaboration with the Client Partner and Client Technology Lead 4 5.

Responsibilities:

Innovation Strategy: Develop and implement innovation strategies that align with the client's business goals

Collaboration: Work closely with the Client Partner and Client Technology Lead to drive innovation initiatives

Technical Expertise: Provide technical input and guidance on innovation topics

Project Management: Oversee the execution of innovative projects, ensuring they meet the client's expectations and deliver value

Qualifications:

Technical and Business Acumen: Strong technical knowledge combined with business understanding

Leadership Skills: Ability to lead and drive innovative initiatives

Communication Skills: Effective communication with clients and internal teams to articulate innovation topics

In summary, it s expected that an Architect role has a strong strategic alignment and technical expertise and focuses more on aligning IT strategy with business strategy and maintaining architectural models, whereas the Innovation Role is more focused on driving innovation initiatives and collaborating closely with clients to implement new ideas and technologies.

Business Development Role

An IT Business Developer plays a crucial role in bridging the gap between IT and business functions within an organization. This role involves identifying business opportunities, developing strategies to leverage technology for business growth, and ensuring that IT solutions align with business objectives.

Responsibilities:

Business Opportunity Identification: Identify and evaluate new business opportunities that can be enhanced or enabled by IT solutions.

Strategy Development: Develop and implement strategies to leverage technology for business growth and competitive advantage.

Stakeholder Engagement: Work closely with business stakeholders to understand their needs and translate them into IT requirements.

Solution Design: Collaborate with IT teams to design and implement solutions that meet business needs and objectives.

Market Analysis: Conduct market research to stay updated on industry trends and emerging technologies that can benefit the business.

Project Management: Oversee the implementation of IT projects, ensuring they are delivered on time, within budget, and meet business requirements.

Performance Monitoring: Monitor the performance of IT solutions and make recommendations for improvements.

Qualifications:

Experience: Several years of experience in IT and business development roles.

Technical Knowledge: Strong understanding of IT systems, software development, and emerging technologies.

Business Acumen: Ability to understand business processes and how IT can be used to improve them.

Communication Skills: Excellent communication and interpersonal skills to engage with stakeholders at all levels.

Analytical Skills: Strong analytical and problem-solving skills to evaluate business needs and develop appropriate IT solutions.

Project Management: Experience in managing IT projects from inception to completion.

This role requires a combination of technical expertise and business acumen to effectively drive business growth through innovative IT solutions. If you need more specific details or have any other questions, feel free to ask

Enterprise Architect

Job Summary

An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization.

This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives .The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company’s technology roadmap and digital transformation goals. This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs.

Key Responsibilities

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy. Establish architecture standards and reference architectures for using the platform across various business units.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives.
• Platform Performance: Ensure the platform’s reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM).
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations. Demonstrated success in leading large ServiceNow projects or platform initiatives from conception to delivery.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.

Preferred Qualifications

• Advanced Education: Master’s degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform’s adaptability to various use cases.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous. Experience with data migration and enterprise integration platforms is a plus.
• Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.

Desired Skills and Competencies

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture.
• Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders. Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.
• Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders. Able to foster collaboration and drive alignment in a matrixed environment.
• Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves.
• Innovative Mindset: A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via ServiceNow.
• Customer/Business Focus: Strong business acumen and user-centric mindset. Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and

Enterprise Architecture/Cloud: Certifications in enterprise architecture (e.g. TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set.

Typical Experience Range

Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions (e.g. Solution Architect, Technical Lead, or Platform Architect). Experience leading multiple end-to-end ServiceNow implementations and working in large-scale, global environments is expected. This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business

Job Description: Enterprise Architect

• Done solutioning, pursuit mgt & handling deals part of EA
• Done certifications – TOGAF, AWS, Azure,Cloud etc

What the role entails?

As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex multi-pillar large deals ($50M-$500M), aligning IT services with enterprise goals to create a competitive advantage.

You bring best practices to bear in advising business and IT stakeholders on the overall governance structure in oversight and execution of the transformation program. You have experience in design, build and operations of large scale, complex systems and are familiar with the opportunities and pitfalls to consider.

You are comfortable working with a diverse set of stakeholders including business, operations, and engineering teams, as required to achieve desired business outcomes.

You are a thought leader, and can guide senior architects, technology, and domain experts, some of which may not be under your direct line management, as required, to deliver desired outcomes.

You have worked in various industry domains, with deep expertise in one or more of them. You are aware of the latest technology trends and can get in-depth understanding when required, to recommend disruptive technologies that can lead to product or service differentiation.

You are an excellent communicator and can articulate solutions involving complex systems and abstract concepts, in simplest possible terms to suit the audience.

Required Technical and Professional Expertise

• 20+ Years' experience in IT Industry, of which at least 10 years are in leadership roles involving enterprise architecture, solution design, engineering for large scale, complex transformation programs.

• Demonstrated ability in leading E2E architecture for large scale multi-year, multi-vendor digital transformation programs involving multiple pillars (for e.g., BPS, ADMS, System Integration, Infra/Cloud management, Networks, Security). These can include:

o Greenfield rollout i.e., architecture, design, implementation, and rollout of large complex systems from scratch, with new processes, technologies, systems integration involving COTS and bespoke applications.

o Large scale transformation programmes involving systems development, rationalization, migration, closures, and associated change management.

o Managed Services contract involving multiple pillars, multiple vendors, rebadged teams, involving business and IT KPI’s with year-on-year improvement glidepaths.

• Demonstrated ability in leading architecture and design teams, establishing governance structure involving standards, best practices , guidelines, and associated compliance processes

• Excellent understanding of software engineering concepts, SDLC processes, Non-functional design, sizing, and capacity planning, deployment design.

• Experience in dealing with partners, tool and technology vendors as required for new solution rollout or troubleshooting issues.

• Familiarity with concepts such as DevSecOps, Test Automation, Configuration management, SRE, AIOps, Value Stream Management, Intelligent Automation.

• Knowledgeable about business and technology trends including use of Data and Analytics , Automation and AI in IT and Business transformation. • Good understanding of open source and COTS licensing models.

• Familiarity with project financials including concepts around TCO, ROI, revenue recognition, EAC / ETC forecasts, cost control measures.

Role requirements:

• Accountable for end-to-end Solution Architecture and Sizing for large deals

• Decide Technology stacks, balance between best technology and price.

• Review, Optimize & Sign-Off Technology Solution and Sizing for integrated solutions comprising multiple service lines.

• Extract and Build Differentiators for large deals from existing services delivered to customers and working across internal Verticals, Service Lines and Delivery Organization

• Articulate and Present the solution to the customer in discussions and bid defense.

• Critically review contract, delivery plans and application design in context of architecture and design implications, and subsequent implementation considerations.

• Conduct system architecture evaluation and collaborates with project management and IT development teams to improve the architecture.

• Deliver Enterprise Architecture blueprint and advise on setup associated artifact hierarchy and ownership (such as functional, non-functional design, data models, product design, user experience, process, security, network, deployment design) as relevant for the programme.

• Establish architecture and design governance including standards, best practices, guidelines, and associated compliance processes.

• Strategic planning including balancing short and long-term objectives/priorities with organizational goals and constraints.

• Analyse the business impact that certain technical choices may have on a client’s business processes.

• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required Fixes technical issues as they arise.

• Collaborate across multiple functions and geographies with client facing roles interfacing with both business and technical stakeholders.

• Reviewing and prioritizing changes to existing platforms to ensure they always follow the latest best practices and make appropriate technology choices.

• Ensuring that common technology, design practices, and infrastructure are used when applicable; and facilitate the reuse of code, components, and proven patterns; Influence common modelling, design, and coding practices.

• Continually researching current and emerging technologies and proposing changes where needed.

• Bring industry best practices to bear in making recommendations to relevant stakeholders on the overall governance structure in oversight and execution of the SDLC, tools usage, AI, automation as well as recommendations on skill set requirements, organization structure, tools, processes, reporting and systems support

Job Description: Enterprise Architect

• Done solutioning, pursuit mgt & handling deals part of EA
• Done certifications – TOGAF, AWS, Azure,Cloud etc

What the role entails?

As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex multi-pillar large deals ($50M-$500M), aligning IT services with enterprise goals to create a competitive advantage.

You bring best practices to bear in advising business and IT stakeholders on the overall governance structure in oversight and execution of the transformation program. You have experience in design, build and operations of large scale, complex systems and are familiar with the opportunities and pitfalls to consider.

You are comfortable working with a diverse set of stakeholders including business, operations, and engineering teams, as required to achieve desired business outcomes.

You are a thought leader, and can guide senior architects, technology, and domain experts, some of which may not be under your direct line management, as required, to deliver desired outcomes.

You have worked in various industry domains, with deep expertise in one or more of them. You are aware of the latest technology trends and can get in-depth understanding when required, to recommend disruptive technologies that can lead to product or service differentiation.

You are an excellent communicator and can articulate solutions involving complex systems and abstract concepts, in simplest possible terms to suit the audience.

Required Technical and Professional Expertise

• 20+ Years' experience in IT Industry, of which at least 10 years are in leadership roles involving enterprise architecture, solution design, engineering for large scale, complex transformation programs.

• Demonstrated ability in leading E2E architecture for large scale multi-year, multi-vendor digital transformation programs involving multiple pillars (for e.g., BPS, ADMS, System Integration, Infra/Cloud management, Networks, Security). These can include:

o Greenfield rollout i.e., architecture, design, implementation, and rollout of large complex systems from scratch, with new processes, technologies, systems integration involving COTS and bespoke applications.

o Large scale transformation programmes involving systems development, rationalization, migration, closures, and associated change management.

o Managed Services contract involving multiple pillars, multiple vendors, rebadged teams, involving business and IT KPI’s with year-on-year improvement glidepaths.

• Demonstrated ability in leading architecture and design teams, establishing governance structure involving standards, best practices , guidelines, and associated compliance processes

• Excellent understanding of software engineering concepts, SDLC processes, Non-functional design, sizing, and capacity planning, deployment design.

• Experience in dealing with partners, tool and technology vendors as required for new solution rollout or troubleshooting issues.

• Familiarity with concepts such as DevSecOps, Test Automation, Configuration management, SRE, AIOps, Value Stream Management, Intelligent Automation.

• Knowledgeable about business and technology trends including use of Data and Analytics , Automation and AI in IT and Business transformation. • Good understanding of open source and COTS licensing models.

• Familiarity with project financials including concepts around TCO, ROI, revenue recognition, EAC / ETC forecasts, cost control measures.

Role requirements:

• Accountable for end-to-end Solution Architecture and Sizing for large deals

• Decide Technology stacks, balance between best technology and price.

• Review, Optimize & Sign-Off Technology Solution and Sizing for integrated solutions comprising multiple service lines.

• Extract and Build Differentiators for large deals from existing services delivered to customers and working across internal Verticals, Service Lines and Delivery Organization

• Articulate and Present the solution to the customer in discussions and bid defense.

• Critically review contract, delivery plans and application design in context of architecture and design implications, and subsequent implementation considerations.

• Conduct system architecture evaluation and collaborates with project management and IT development teams to improve the architecture.

• Deliver Enterprise Architecture blueprint and advise on setup associated artifact hierarchy and ownership (such as functional, non-functional design, data models, product design, user experience, process, security, network, deployment design) as relevant for the programme.

• Establish architecture and design governance including standards, best practices, guidelines, and associated compliance processes.

• Strategic planning including balancing short and long-term objectives/priorities with organizational goals and constraints.

• Analyse the business impact that certain technical choices may have on a client’s business processes.

• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required Fixes technical issues as they arise.

• Collaborate across multiple functions and geographies with client facing roles interfacing with both business and technical stakeholders.

• Reviewing and prioritizing changes to existing platforms to ensure they always follow the latest best practices and make appropriate technology choices.

• Ensuring that common technology, design practices, and infrastructure are used when applicable; and facilitate the reuse of code, components, and proven patterns; Influence common modelling, design, and coding practices.

• Continually researching current and emerging technologies and proposing changes where needed.

• Bring industry best practices to bear in making recommendations to relevant stakeholders on the overall governance structure in oversight and execution of the SDLC, tools usage, AI, automation as well as recommendations on skill set requirements, organization structure, tools, processes, reporting and systems support

Enterprise Architect

Job Summary

An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization.

This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives .The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company’s technology roadmap and digital transformation goals. This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs.

Key Responsibilities

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy. Establish architecture standards and reference architectures for using the platform across various business units.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives.
• Platform Performance: Ensure the platform’s reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM).
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations. Demonstrated success in leading large ServiceNow projects or platform initiatives from conception to delivery.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.

Preferred Qualifications

• Advanced Education: Master’s degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform’s adaptability to various use cases.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous. Experience with data migration and enterprise integration platforms is a plus.
• Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.

Desired Skills and Competencies

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture.
• Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders. Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.
• Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders. Able to foster collaboration and drive alignment in a matrixed environment.
• Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves.
• Innovative Mindset: A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via ServiceNow.
• Customer/Business Focus: Strong business acumen and user-centric mindset. Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and

Enterprise Architecture/Cloud: Certifications in enterprise architecture (e.g. TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set.

Typical Experience Range

Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions (e.g. Solution Architect, Technical Lead, or Platform Architect). Experience leading multiple end-to-end ServiceNow implementations and working in large-scale, global environments is expected. This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business

Enterprise Architect

Job Summary

An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization.

This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives .The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company’s technology roadmap and digital transformation goals. This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs.

Key Responsibilities

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy. Establish architecture standards and reference architectures for using the platform across various business units.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives.
• Platform Performance: Ensure the platform’s reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM).
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations. Demonstrated success in leading large ServiceNow projects or platform initiatives from conception to delivery.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.

Preferred Qualifications

• Advanced Education: Master’s degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform’s adaptability to various use cases.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous. Experience with data migration and enterprise integration platforms is a plus.
• Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.

Desired Skills and Competencies

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture.
• Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders. Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.
• Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders. Able to foster collaboration and drive alignment in a matrixed environment.
• Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves.
• Innovative Mindset: A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via ServiceNow.
• Customer/Business Focus: Strong business acumen and user-centric mindset. Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and

Enterprise Architecture/Cloud: Certifications in enterprise architecture (e.g. TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set.

Typical Experience Range

Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions (e.g. Solution Architect, Technical Lead, or Platform Architect). Experience leading multiple end-to-end ServiceNow implementations and working in large-scale, global environments is expected. This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business