392 Cloud Architects jobs in Mumbai

Job Description: Enterprise Architect Done solutioning, pursuit mgt & handling deals part of EADone certifications – TOGAF, AWS, Azure, Cloud etcWhat the role entails? As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex multi-pillar large deals ($50 M-$500 M), aligning IT services with enterprise goals to create a competitive advantage. You bring best practices to bear in advising business and IT stakeholders on the overall governance structure in oversight and execution of the transformation program. You have experience in design, build and operations of large scale, complex systems and are familiar with the opportunities and pitfalls to consider. You are comfortable working with a diverse set of stakeholders including business, operations, and engineering teams, as required to achieve desired business outcomes. You are a thought leader, and can guide senior architects, technology, and domain experts, some of which may not be under your direct line management, as required, to deliver desired outcomes. You have worked in various industry domains, with deep expertise in one or more of them. You are aware of the latest technology trends and can get in-depth understanding when required, to recommend disruptive technologies that can lead to product or service differentiation. You are an excellent communicator and can articulate solutions involving complex systems and abstract concepts, in simplest possible terms to suit the audience. Required Technical and Professional Expertise • 20+ Years' experience in IT Industry, of which at least 10 years are in leadership roles involving enterprise architecture, solution design, engineering for large scale, complex transformation programs. • Demonstrated ability in leading E2 E architecture for large scale multi-year, multi-vendor digital transformation programs involving multiple pillars (for e.g., BPS, ADMS, System Integration, Infra/Cloud management, Networks, Security). These can include: o Greenfield rollout i.e., architecture, design, implementation, and rollout of large complex systems from scratch, with new processes, technologies, systems integration involving COTS and bespoke applications. o Large scale transformation programmes involving systems development, rationalization, migration, closures, and associated change management. o Managed Services contract involving multiple pillars, multiple vendors, rebadged teams, involving business and IT KPI’s with year-on-year improvement glidepaths. • Demonstrated ability in leading architecture and design teams, establishing governance structure involving standards, best practices , guidelines, and associated compliance processes • Excellent understanding of software engineering concepts, SDLC processes, Non-functional design, sizing, and capacity planning, deployment design. • Experience in dealing with partners, tool and technology vendors as required for new solution rollout or troubleshooting issues. • Familiarity with concepts such as Dev Sec Ops, Test Automation, Configuration management, SRE, AIOps, Value Stream Management, Intelligent Automation. • Knowledgeable about business and technology trends including use of Data and Analytics , Automation and AI in IT and Business transformation. • Good understanding of open source and COTS licensing models. • Familiarity with project financials including concepts around TCO, ROI, revenue recognition, EAC / ETC forecasts, cost control measures. Role requirements: • Accountable for end-to-end Solution Architecture and Sizing for large deals • Decide Technology stacks, balance between best technology and price. • Review, Optimize & Sign-Off Technology Solution and Sizing for integrated solutions comprising multiple service lines. • Extract and Build Differentiators for large deals from existing services delivered to customers and working across internal Verticals, Service Lines and Delivery Organization • Articulate and Present the solution to the customer in discussions and bid defense. • Critically review contract, delivery plans and application design in context of architecture and design implications, and subsequent implementation considerations. • Conduct system architecture evaluation and collaborates with project management and IT development teams to improve the architecture. • Deliver Enterprise Architecture blueprint and advise on setup associated artifact hierarchy and ownership (such as functional, non-functional design, data models, product design, user experience, process, security, network, deployment design) as relevant for the programme. • Establish architecture and design governance including standards, best practices, guidelines, and associated compliance processes. • Strategic planning including balancing short and long-term objectives/priorities with organizational goals and constraints. • Analyse the business impact that certain technical choices may have on a client’s business processes. • Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required Fixes technical issues as they arise. • Collaborate across multiple functions and geographies with client facing roles interfacing with both business and technical stakeholders. • Reviewing and prioritizing changes to existing platforms to ensure they always follow the latest best practices and make appropriate technology choices. • Ensuring that common technology, design practices, and infrastructure are used when applicable; and facilitate the reuse of code, components, and proven patterns; Influence common modelling, design, and coding practices. • Continually researching current and emerging technologies and proposing changes where needed. • Bring industry best practices to bear in making recommendations to relevant stakeholders on the overall governance structure in oversight and execution of the SDLC, tools usage, AI, automation as well as recommendations on skill set requirements, organization structure, tools, processes, reporting and systems support

Enterprise ArchitectJob SummaryAn Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization. This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives. The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company’s technology roadmap and digital transformation goals. This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs.Key ResponsibilitiesPlatform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy. Establish architecture standards and reference architectures for using the platform across various business units.Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure Service Now plays well within the broader IT ecosystem.Technical Leadership: Provide deep technical leadership and mentorship to Service Now solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into Service Now solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives.Platform Performance: Ensure the platform’s reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management. Required QualificationsEducation: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with Service Now, designing and implementing enterprise-level Service Now solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM).Service Now Expertise: Proven experience architecting Service Now implementations at scale – including designing platform architecture, data models, integrations, and customizations. Demonstrated success in leading large Service Now projects or platform initiatives from conception to delivery.ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning Service Now processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to Service Now (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to Service Now deployment.Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for Service Now. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.Preferred QualificationsAdvanced Education: Master’s degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how Service Now aligns within those frameworks.Industry Knowledge: Experience implementing Service Now in multiple industries or large/global environments, demonstrating the platform’s adaptability to various use cases.Legacy Systems & Cloud: Background in integrating Service Now with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous. Experience with data migration and enterprise integration platforms is a plus.Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.Desired Skills and CompetenciesStrategic Thinking: Ability to envision how Service Now can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture.Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders. Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders. Able to foster collaboration and drive alignment in a matrixed environment.Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new Service Now features or best practices as the platform evolves.Innovative Mindset: A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via Service Now.Customer/Business Focus: Strong business acumen and user-centric mindset. Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and Enterprise Architecture/Cloud: Certifications in enterprise architecture (e.g. TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set.Typical Experience RangeTypically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated Service Now experience in progressively senior positions (e.g. Solution Architect, Technical Lead, or Platform Architect). Experience leading multiple end-to-end Service Now implementations and working in large-scale, global environments is expected. This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Position Overview

We are seeking a visionary Adobe Enterprise Architect to lead the architecture, strategy, and design of large-scale digital experience solutions using the Adobe Experience Cloud (Adobe Experience Manager, Adobe Analytics, Adobe Target, Adobe Commerce, Adobe Campaign, etc.). The Enterprise Architect will work closely with business stakeholders, technology leaders, and delivery teams to ensure the Adobe ecosystem is aligned with enterprise strategy, scalable, secure, and integrated across the digital landscape.

Key Responsibilities

Define and own the end-to-end enterprise architecture strategy for Adobe Experience Cloud solutions across web, mobile, and omnichannel platforms.

Partner with business leaders, marketing teams, and IT executives to translate business goals into scalable Adobe solution architectures.

Lead solution design, integration, and governance across Adobe AEM (Sites, Assets, Forms), Adobe Analytics, Adobe Target, Adobe Campaign, and Adobe Commerce.

Provide architecture oversight for Adobe implementations, migrations, and cloud adoption.

Define standards, best practices, and reusable frameworks for Adobe solution delivery.

Collaborate with security and compliance teams to ensure adherence to data privacy (GDPR, CCPA), security, and accessibility requirements.

Guide technical leads and development teams, ensuring high-quality solution delivery aligned to architecture principles.

Evaluate and recommend third-party integrations, APIs, and headless CMS models for Adobe ecosystems.

Drive innovation and modernization initiatives leveraging Adobe Sensei AI, personalization, and customer journey orchestration.

Act as a trusted advisor to clients and executives, influencing enterprise digital strategy with Adobe capabilities.

Required Skills & Qualifications

Bachelor’s/Master’s degree in Computer Science, Information Systems, or related field.

12+ years of IT experience, with at least 6–8 years in Adobe Experience Cloud architecture and solutioning.

Deep expertise in Adobe Experience Manager (AEM / AEM as a Cloud Service) – Sites, Assets, Forms, and integrations.

Strong knowledge of other Adobe Experience Cloud products (Analytics, Target, Campaign, Journey Optimizer, Adobe Commerce).

Proven experience designing large-scale, enterprise-grade digital platforms.

Strong skills in cloud-native architecture (Adobe Cloud, AWS, Azure, GCP).

Knowledge of API-led architecture, microservices, headless CMS, GraphQL, and integrations with CRM/ERP/eCommerce.

Excellent leadership, communication, and stakeholder management skills.

Ability to define roadmaps, reference architectures, and governance models.

Nice-to-Have

Adobe Certified Expert / Master in AEM or Adobe Experience Cloud.

Familiarity with DevOps, CI/CD, containerization (Docker, Kubernetes), and automation frameworks.

Experience with enterprise platforms such as Salesforce, SAP, Oracle, or Microsoft Dynamics.

Knowledge of AI/ML personalization, CDP (Customer Data Platform), and real-time data platforms.

Prior consulting or digital agency experience in enterprise digital transformation programs.

Job Description: Enterprise Architect

• Done solutioning, pursuit mgt & handling deals part of EA
• Done certifications – TOGAF, AWS, Azure,Cloud etc

What the role entails?

As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex multi-pillar large deals ($50M-$500M), aligning IT services with enterprise goals to create a competitive advantage.

You bring best practices to bear in advising business and IT stakeholders on the overall governance structure in oversight and execution of the transformation program. You have experience in design, build and operations of large scale, complex systems and are familiar with the opportunities and pitfalls to consider.

You are comfortable working with a diverse set of stakeholders including business, operations, and engineering teams, as required to achieve desired business outcomes.

You are a thought leader, and can guide senior architects, technology, and domain experts, some of which may not be under your direct line management, as required, to deliver desired outcomes.

You have worked in various industry domains, with deep expertise in one or more of them. You are aware of the latest technology trends and can get in-depth understanding when required, to recommend disruptive technologies that can lead to product or service differentiation.

You are an excellent communicator and can articulate solutions involving complex systems and abstract concepts, in simplest possible terms to suit the audience.

Required Technical and Professional Expertise

• 20+ Years' experience in IT Industry, of which at least 10 years are in leadership roles involving enterprise architecture, solution design, engineering for large scale, complex transformation programs.

• Demonstrated ability in leading E2E architecture for large scale multi-year, multi-vendor digital transformation programs involving multiple pillars (for e.g., BPS, ADMS, System Integration, Infra/Cloud management, Networks, Security). These can include:

o Greenfield rollout i.e., architecture, design, implementation, and rollout of large complex systems from scratch, with new processes, technologies, systems integration involving COTS and bespoke applications.

o Large scale transformation programmes involving systems development, rationalization, migration, closures, and associated change management.

o Managed Services contract involving multiple pillars, multiple vendors, rebadged teams, involving business and IT KPI’s with year-on-year improvement glidepaths.

• Demonstrated ability in leading architecture and design teams, establishing governance structure involving standards, best practices , guidelines, and associated compliance processes

• Excellent understanding of software engineering concepts, SDLC processes, Non-functional design, sizing, and capacity planning, deployment design.

• Experience in dealing with partners, tool and technology vendors as required for new solution rollout or troubleshooting issues.

• Familiarity with concepts such as DevSecOps, Test Automation, Configuration management, SRE, AIOps, Value Stream Management, Intelligent Automation.

• Knowledgeable about business and technology trends including use of Data and Analytics , Automation and AI in IT and Business transformation. • Good understanding of open source and COTS licensing models.

• Familiarity with project financials including concepts around TCO, ROI, revenue recognition, EAC / ETC forecasts, cost control measures.

Role requirements:

• Accountable for end-to-end Solution Architecture and Sizing for large deals

• Decide Technology stacks, balance between best technology and price.

• Review, Optimize & Sign-Off Technology Solution and Sizing for integrated solutions comprising multiple service lines.

• Extract and Build Differentiators for large deals from existing services delivered to customers and working across internal Verticals, Service Lines and Delivery Organization

• Articulate and Present the solution to the customer in discussions and bid defense.

• Critically review contract, delivery plans and application design in context of architecture and design implications, and subsequent implementation considerations.

• Conduct system architecture evaluation and collaborates with project management and IT development teams to improve the architecture.

• Deliver Enterprise Architecture blueprint and advise on setup associated artifact hierarchy and ownership (such as functional, non-functional design, data models, product design, user experience, process, security, network, deployment design) as relevant for the programme.

• Establish architecture and design governance including standards, best practices, guidelines, and associated compliance processes.

• Strategic planning including balancing short and long-term objectives/priorities with organizational goals and constraints.

• Analyse the business impact that certain technical choices may have on a client’s business processes.

• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required Fixes technical issues as they arise.

• Collaborate across multiple functions and geographies with client facing roles interfacing with both business and technical stakeholders.

• Reviewing and prioritizing changes to existing platforms to ensure they always follow the latest best practices and make appropriate technology choices.

• Ensuring that common technology, design practices, and infrastructure are used when applicable; and facilitate the reuse of code, components, and proven patterns; Influence common modelling, design, and coding practices.

• Continually researching current and emerging technologies and proposing changes where needed.

• Bring industry best practices to bear in making recommendations to relevant stakeholders on the overall governance structure in oversight and execution of the SDLC, tools usage, AI, automation as well as recommendations on skill set requirements, organization structure, tools, processes, reporting and systems support

Enterprise Architect

Job Summary

An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization.

This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives .The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company’s technology roadmap and digital transformation goals. This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs.

Key Responsibilities

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy. Establish architecture standards and reference architectures for using the platform across various business units.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives.
• Platform Performance: Ensure the platform’s reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM).
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations. Demonstrated success in leading large ServiceNow projects or platform initiatives from conception to delivery.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.

Preferred Qualifications

• Advanced Education: Master’s degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform’s adaptability to various use cases.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous. Experience with data migration and enterprise integration platforms is a plus.
• Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.

Desired Skills and Competencies

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture.
• Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders. Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.
• Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders. Able to foster collaboration and drive alignment in a matrixed environment.
• Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves.
• Innovative Mindset: A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via ServiceNow.
• Customer/Business Focus: Strong business acumen and user-centric mindset. Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and

Enterprise Architecture/Cloud: Certifications in enterprise architecture (e.g. TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set.

Typical Experience Range

Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions (e.g. Solution Architect, Technical Lead, or Platform Architect). Experience leading multiple end-to-end ServiceNow implementations and working in large-scale, global environments is expected. This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business

Enterprise Architect

Job Summary

An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of the platform ( Either Salesforce /Service Now / Oracle ) in an organization.

This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that platform solutions support long-term business objectives .The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with the company’s technology roadmap and digital transformation goals. This includes defining technical direction, ensuring scalability and security, and maximizing the value of the platform in meeting cross-organizational needs.

Key Responsibilities

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy. Establish architecture standards and reference architectures for using the platform across various business units.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure ServiceNow plays well within the broader IT ecosystem.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the Digile team supports evolving business processes and digital transformation initiatives.
• Platform Performance: Ensure the platform’s reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, CSM).
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations. Demonstrated success in leading large ServiceNow projects or platform initiatives from conception to delivery.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.

Preferred Qualifications

• Advanced Education: Master’s degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman) and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform’s adaptability to various use cases.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous. Experience with data migration and enterprise integration platforms is a plus.
• Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner. Demonstrated ability to mentor teams, manage architectural governance boards, and liaise with senior management on technology strategy.

Desired Skills and Competencies

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation. Capable of developing long-term plans and translating strategy into actionable architecture.
• Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders. Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.
• Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders. Able to foster collaboration and drive alignment in a matrixed environment.
• Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary. Able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices as the platform evolves.
• Innovative Mindset: A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development) and identifies opportunities to leverage them via ServiceNow.
• Customer/Business Focus: Strong business acumen and user-centric mindset. Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience and

Enterprise Architecture/Cloud: Certifications in enterprise architecture (e.g. TOGAF), cloud architecture, or related areas are a plus, reflecting a well-rounded architectural skill set.

Typical Experience Range

Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions (e.g. Solution Architect, Technical Lead, or Platform Architect). Experience leading multiple end-to-end ServiceNow implementations and working in large-scale, global environments is expected. This role is generally a senior-level position (often at the Principal Architect or Director level), suited for professionals who have a blend of technical depth and strategic business

Job Description: Enterprise Architect

• Done solutioning, pursuit mgt & handling deals part of EA
• Done certifications – TOGAF, AWS, Azure,Cloud etc

What the role entails?

As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex multi-pillar large deals ($50M-$500M), aligning IT services with enterprise goals to create a competitive advantage.

You bring best practices to bear in advising business and IT stakeholders on the overall governance structure in oversight and execution of the transformation program. You have experience in design, build and operations of large scale, complex systems and are familiar with the opportunities and pitfalls to consider.

You are comfortable working with a diverse set of stakeholders including business, operations, and engineering teams, as required to achieve desired business outcomes.

You are a thought leader, and can guide senior architects, technology, and domain experts, some of which may not be under your direct line management, as required, to deliver desired outcomes.

You have worked in various industry domains, with deep expertise in one or more of them. You are aware of the latest technology trends and can get in-depth understanding when required, to recommend disruptive technologies that can lead to product or service differentiation.

You are an excellent communicator and can articulate solutions involving complex systems and abstract concepts, in simplest possible terms to suit the audience.

Required Technical and Professional Expertise

• 20+ Years' experience in IT Industry, of which at least 10 years are in leadership roles involving enterprise architecture, solution design, engineering for large scale, complex transformation programs.

• Demonstrated ability in leading E2E architecture for large scale multi-year, multi-vendor digital transformation programs involving multiple pillars (for e.g., BPS, ADMS, System Integration, Infra/Cloud management, Networks, Security). These can include:

o Greenfield rollout i.e., architecture, design, implementation, and rollout of large complex systems from scratch, with new processes, technologies, systems integration involving COTS and bespoke applications.

o Large scale transformation programmes involving systems development, rationalization, migration, closures, and associated change management.

o Managed Services contract involving multiple pillars, multiple vendors, rebadged teams, involving business and IT KPI’s with year-on-year improvement glidepaths.

• Demonstrated ability in leading architecture and design teams, establishing governance structure involving standards, best practices , guidelines, and associated compliance processes

• Excellent understanding of software engineering concepts, SDLC processes, Non-functional design, sizing, and capacity planning, deployment design.

• Experience in dealing with partners, tool and technology vendors as required for new solution rollout or troubleshooting issues.

• Familiarity with concepts such as DevSecOps, Test Automation, Configuration management, SRE, AIOps, Value Stream Management, Intelligent Automation.

• Knowledgeable about business and technology trends including use of Data and Analytics , Automation and AI in IT and Business transformation. • Good understanding of open source and COTS licensing models.

• Familiarity with project financials including concepts around TCO, ROI, revenue recognition, EAC / ETC forecasts, cost control measures.

Role requirements:

• Accountable for end-to-end Solution Architecture and Sizing for large deals

• Decide Technology stacks, balance between best technology and price.

• Review, Optimize & Sign-Off Technology Solution and Sizing for integrated solutions comprising multiple service lines.

• Extract and Build Differentiators for large deals from existing services delivered to customers and working across internal Verticals, Service Lines and Delivery Organization

• Articulate and Present the solution to the customer in discussions and bid defense.

• Critically review contract, delivery plans and application design in context of architecture and design implications, and subsequent implementation considerations.

• Conduct system architecture evaluation and collaborates with project management and IT development teams to improve the architecture.

• Deliver Enterprise Architecture blueprint and advise on setup associated artifact hierarchy and ownership (such as functional, non-functional design, data models, product design, user experience, process, security, network, deployment design) as relevant for the programme.

• Establish architecture and design governance including standards, best practices, guidelines, and associated compliance processes.

• Strategic planning including balancing short and long-term objectives/priorities with organizational goals and constraints.

• Analyse the business impact that certain technical choices may have on a client’s business processes.

• Evaluate project constraints to find alternatives, alleviate risks, and perform process re-engineering if required Fixes technical issues as they arise.

• Collaborate across multiple functions and geographies with client facing roles interfacing with both business and technical stakeholders.

• Reviewing and prioritizing changes to existing platforms to ensure they always follow the latest best practices and make appropriate technology choices.

• Ensuring that common technology, design practices, and infrastructure are used when applicable; and facilitate the reuse of code, components, and proven patterns; Influence common modelling, design, and coding practices.

• Continually researching current and emerging technologies and proposing changes where needed.

• Bring industry best practices to bear in making recommendations to relevant stakeholders on the overall governance structure in oversight and execution of the SDLC, tools usage, AI, automation as well as recommendations on skill set requirements, organization structure, tools, processes, reporting and systems support