70 Concentrix jobs in Lucknow

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

TechDock Labs is dedicated to assisting companies in enhancing their technology capabilities. Our mission is to provide businesses with the tools and expertise necessary for developing and implementing effective technology solutions. We offer a range of services including software development, technology consulting, and digital strategy to improve operations, enhance competitive advantage, and drive growth. By partnering with us, companies can access the latest technology and expertise to improve performance and achieve their goals.

This is a full-time on-site role for a Sales and Marketing Specialist, located in Lucknow. The Sales and Marketing Specialist will be responsible for promoting and selling TechDock Labs' services, managing customer relationships, developing marketing strategies, and providing training to clients. Daily tasks include lead generation, conducting market research, developing sales pitches, and managing sales pipelines. Additionally, the individual will collaborate with the marketing team to create campaigns and materials that support sales efforts.

• Strong Communication and Customer Service skills
• Sales experience, including lead generation and sales management
• Ability to develop and conduct Training sessions
• Proven track record in Sales Management
• Excellent interpersonal and relationship-building skills
• Ability to work independently and as part of a team
• Bachelor's degree in Marketing, Business, or related field
• Experience in the technology industry is a plus

About the Role

The role is to initiate, enable and conclude insurance sales (motor / health) for customers as a telecaller through the call/contact centre setup. The incumbent will report to the Team Leader for the vertical. Experience in call centre is a must; insurance experience is good to have.

Your key goals and responsibilities

• Take care of inbound / outbound calls to take up insurance sales (motor / health) through telecalling set-up.
• Call potential customers based on leads / database assigned to assist sales of insurance products as a broking set up.
• Understand and learn products of different insurers to pitch the right product as per customer need and use.
• Develop and sustain effective customer relations to be able to cross-sell & upsell.
• Using sales scripts given by the company to drive sales and respond to customer rejections / queries.
• Continuously meeting or exceeding daily and monthly targets with respect to call volume and sales.

Your key qualifications & competencies:

• Graduate in any field. In case of undergraduate, should have substantial insurance experience.
• 3+ years of experience in call centre sales - outbound, is a must have.
• 3+ years of experience in life / general insurance companies is good to have.
• Good written and telephonic communication skills.

Job Type: Full-time

Pay: ₹16, ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person

we are hiring a call center executive

fluency in english must

qualification required: Graduation

salary slab 12,000 to 15,000

Job Type: Full-time

Pay: ₹9, ₹29,033.30 per month

Work Location: In person

Speak with the employer

Hiring for Freshers & Experienced

Good communication skills in English

Professional work environment with growth opportunities

CTC upto 23k ( Based on Your skills )

Ring

Required Candidate profile

Hiring for Domestic and International Process

Candidates with prior BPO/customer service experience are also encouraged to apply

Cab facility available for female employees in odd hours

Company Description

Wood Capital Finance Ltd was incorporated in 1992 as a comprehensive financial services provider. Specializing in Home Loans, Loan Against Property, and SME loans, WCFL primarily focuses on catering to the financial needs of lower, middle, and informal income group families in semi-urban and rural areas of India.

Role Description

This is a full-time on-site role for a Customer Service Manager, located in Lucknow. The Customer Service Manager will oversee daily customer service operations, aiming to enhance customer satisfaction and ensure effective customer support. Responsibilities include managing the customer service team, addressing customer inquiries and issues, implementing service procedures and policies, and analyzing customer feedback to improve service quality. The role requires excellent communication and analytical skills to maintain high customer satisfaction.

Qualifications

• Skills in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills and experience in evaluating customer service processes
• Excellent Communication skills, both written and verbal
• Proven ability to manage a team and work in a fast-paced environment
• Relevant experience in the financial services industry is a plus
• Bachelor's degree in Business, Finance, or a related field

The Incumbent would be required to handle calls from customers of one of the worlds biggest car aggregators in a voice based call center environment

Job Opening Startek (Voice Process – BLINKIT Inbound Rider Support)

Dear Candidate,

Kindly check the JD below. Please stay active during the interview process and be patient while waiting for your turn.

Position: Voice Process (Inbound – 90% Riders, 10% Customers)

Work Mode: Work from Home

Qualification: Graduate / Undergraduate

Experience: * Freshers & Experienced welcome

Shifts & Working -

• 6 days working (1 rotational week off, not Sat/Sun)
• Rotational shifts (Afternoon/Evening/Night, no morning)
• 9 hrs shift (8 hrs work + 1 hr break)
• Must log in 15 min before shift
• No planned leaves for the first 3 months & no festival leaves

Salary -

17KCTC TO 20KCTC

Requirements -

• Excellent Hindi & English communication
• Laptop, Mobile, Wi-Fi & Power backup mandatory*
• Must stay on camera full shift
• Immediate joiners preferred

Interview Process -

1. HR Round

2. Operations Round

3. Versant Test

4. Client Round

5. Joining

Note: Ex-employees of _*Startek/Aegis*_ may have longer joining due to approvals.

This hiring is *free of cost* (no charges).