50 Concentrix jobs in Lucknow

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints efficiently and effectively.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to appropriate departments.
• Educate customers on product features and benefits.
• Maintain a high level of customer satisfaction.
• Follow communication guidelines and company policies.
• Contribute to team goals and performance metrics.
• Identify opportunities for process improvement in customer service operations.
• Handle customer feedback and contribute to service enhancement initiatives.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and CRM software.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively in both a remote and in-office environment.
• Strong interpersonal skills and the ability to work collaboratively.

• Responding to customer inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
• Providing accurate information about products, services, and policies.
• Troubleshooting customer problems and escalating complex issues to the appropriate departments.
• Guiding customers through product features and usage.
• Processing orders, returns, and exchanges efficiently.
• Maintaining customer records and documenting interactions in the CRM system.
• Identifying customer needs and suggesting relevant products or services.
• Gathering customer feedback and reporting trends to management.
• Adhering to customer service standards and company policies.
• Achieving individual and team performance goals related to customer satisfaction and response times.
• Handling customer complaints with empathy and professionalism, striving for first-contact resolution.
• Continuously learning about new products and services to better assist customers.
• Proactively identifying opportunities to improve the customer experience.

We’re Hiring: Community Support Executive @ GetSetFit

At GetSetFit , we’re not just a fitness company — we’re a tribe that sweats, vibes, and grows stronger together.

We’re looking for a Community Support Executive — the friend every member wishes they had on their fitness journey.

What you’ll do:

About Earthful

Earthful is an FMCG company focused in the health and wellness space. The founders (Sudha Gogineni and Veda Gogineni) are graduates from IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, ITC. Earthful is an early stage startup and hence the candidate will have the opportunity to work closely with the founders. We are looking for a candidate passionate about scaling a startup.

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Location: Full-time, Hyderabad.

Roles and Responsibilities:

● Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.

● Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.

● Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.

● Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.

● Actively gather customer feedback and report common issues to improve the customer experience and product offerings.

● Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.

● Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.

Skills

● Experience in speaking with customers and resolving concerns with a good understanding of the product.

● Experience in working with tools like Excel or similar.

●2+ years of experience in customer support, preferably in a high-growth startup.

● Excellent written and verbal communication skills in English

● Experience working in a start-up or fast-paced environment is desirable

● Ability to maintain confidentiality and work with sensitive information

● Ability to handle multiple tasks with excellent organization skills

Be a part of Earthful’s Family!

About the job

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability.

Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world.

For more info, visit our website:

Role Purpose:

• The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales
• This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
• Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.

Principal Accountabilities and Key Activities:

First Line Support

- Provide first line support to customers on their day-to-day general enquiries on products and service

- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools

- Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers

Bulk Order Management

- Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.

- Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)

- Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices

- Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.

- Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.

- Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.

- Manage and process customer consignment stock (if applicable).

Sample Request Management

- Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)

- Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time

Customer Complaint Management

- Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner

- Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor

- Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed

- Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices

Promote and support customer self-service of Coats digital tools

- Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools

- Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers

- Identify and escalate to the immediate supervisor any opportunity for process improvement

Promotion, up-selling and cross-selling of Coats products and services

- Actively promote products and services to customers to increase sales

- Identify potential opportunities for further share growth with existing customers

- Assist customers to select right thread for their application

- Following up on prospects and potential that have been previously identified

Education, Qualification and Experience:

Essential:

1. Freshers and Previous experience in customer service is preferred

2. Be customer-focused and target-oriented

3. Good communication, collaboration, interpersonal and influential skills

4. A proactive and ‘can do’/problem solving approach

5. Capable of working in a competitive, demanding and time-critical environment

6. Proven ability to follow up thoroughly and in detail

7. Ability to handle customers with empathy and confidence and understand customer needs & pain points

8. Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.