1737 Contract Management jobs in Mumbai

Role & responsibilities

1. Need to have complete knowledge of Excel.
2. Good communication skills
3. Vendor Management and Vendor visit.
4. Query Management. with Branch/Vendor etc.
5. Knowledge of Printing and Dispatch of Customer deliverables like Welcome kit , Cheque book, Card, Pins, Passwords, Statements.
6. Invoice processing
7. Job location : Either Airoli or Santacruz

This role is on contract basis for 1 year extendible and convertible both based on performance. Please apply only if interested.

Primary Responsibilities

Position Description:

• Risk/3rd party monitoring and reporting for Investment Management Operations. This position would also require the individual to work closely with functional teams in our international offices.

Key Responsibilities:

Risk & Vendor management:

• Manage the Risk Identification and Escalation Process
• Responsible for supporting all vendor governance processes in the management/oversight of service due diligence.
• Operations Risk Management - Risk monitoring, Tracking, Reporting and Mitigation
• Periodic functional risk assessments and reporting to Senior Stakeholders
• Metrics Reporting and Senior Management reporting through data collation and attending meetings as appropriate.
• System administration and Entitlements review facilitation
• Business continuity Planning and Information Security Review
• Liaising for Audits (Internal, SSAE 18, Compliance & SOX), external assessments and Regulatory Exams
• Facilitate Risk Control Self-Assessments (RCSA), Recovery resolution planning (RRP), Approved exclusions.
• Involvement in Projects & other related duties as assigned.
• Drive Risk Program and initiatives globally and regionally.
• Manage the outsourcing agenda.

Skills required (essential)

• Graduate/Postgraduate with 4-8 years of relevant experience
• Ability to lead and drive initiatives independently
• Strong presentation skills and an ability to report to and manage senior stakeholders
• Strong verbal and written communication skills
• Strong attention to detail, quality and accuracy
• Strong analytical skills and competency in resolving issues of a technical nature.
• High degree of computer literacy, including working knowledge of Windows-based applications such as Word, Excel and PowerPoint
• An ability to think outside the box and look for creative solutions
• Demonstrated ability to work effectively in a team-oriented environment
• Strong drive for continuous improvement

Skills desired

• Preferable experience in Investment Management Operations, Risk Management, Vendor Management or Audit
• Relevant prior experience of participating in internal or external audits or exams
• Relevant prior experience of assessing the root cause of risk incidents and/or identifying/implementing control enhancements

Job Title: VMS (Vendor Management Implementation Specialist)- (Coupa, Workday, SAP)

Job Location: 100% remote

Work hours : 8 hours per day – 1:30 pm to 10:30 pm with 1 hr. of break

Duration 6 months

5-7 years of experience required

Key Responsibilities

• Work along with the Coupa VMS (Vendor Management System) implementation team finalizing the scope, performing FUT, SIT, coordinating UAT, driving the cutover/go-live

• Work with the team to integrate Coupa VMS with Workday, Targetprocess and Apptio

• Cross-check contractor data across Workday, Coupa, SAP, and other internal databases to ensure consistency.

• Communicate with internal stakeholders (e.g., procurement, legal, finance) and external vendors to clarify and resolve discrepancies.

• Maintain accurate records and documentation of SoW validations and data checks.

• Support audits and reporting by providing clean, validated data as needed.

• Proactively identify data quality issues and recommend process improvements.

• Manage multiple tasks and stakeholders simultaneously, ensuring timely follow-ups and resolution.

Required Qualifications

• Experience working with enterprise systems such as Workday, Coupa, and SAP.

• Strong attention to detail and a high level of accuracy in data validation and documentation.

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders/hiring managers.

• Strong organizational and time management skills.

• Strong Proficiency in Microsoft Excel

• Proficiency in Power BI

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in vendor management, procurement, or contract administration.

• Experience with VMS tools.

• Familiarity with SoW structures and contract lifecycle management.

• Knowledge of compliance and audit requirements related to contingent workforce management.

Job Title: VMS (Vendor Management Implementation Specialist)- (Coupa, Workday, SAP)

Job Location: 100% remote

Work hours : 8 hours per day – 1:30 pm to 10:30 pm with 1 hr. of break

Duration 6 months

5-7 years of experience required

Key Responsibilities

• Work along with the Coupa VMS (Vendor Management System) implementation team finalizing the scope, performing FUT, SIT, coordinating UAT, driving the cutover/go-live

• Work with the team to integrate Coupa VMS with Workday, Targetprocess and Apptio

• Cross-check contractor data across Workday, Coupa, SAP, and other internal databases to ensure consistency.

• Communicate with internal stakeholders (e.g., procurement, legal, finance) and external vendors to clarify and resolve discrepancies.

• Maintain accurate records and documentation of SoW validations and data checks.

• Support audits and reporting by providing clean, validated data as needed.

• Proactively identify data quality issues and recommend process improvements.

• Manage multiple tasks and stakeholders simultaneously, ensuring timely follow-ups and resolution.

Required Qualifications

• Experience working with enterprise systems such as Workday, Coupa, and SAP.

• Strong attention to detail and a high level of accuracy in data validation and documentation.

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders/hiring managers.

• Strong organizational and time management skills.

• Strong Proficiency in Microsoft Excel

• Proficiency in Power BI

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in vendor management, procurement, or contract administration.

• Experience with VMS tools.

• Familiarity with SoW structures and contract lifecycle management.

• Knowledge of compliance and audit requirements related to contingent workforce management.

Job Title: VMS (Vendor Management Implementation Specialist)- (Coupa, Workday, SAP)

Job Location: 100% remote

Work hours : 8 hours per day – 1:30 pm to 10:30 pm with 1 hr. of break

Duration 6 months

5-7 years of experience required

Key Responsibilities

• Work along with the Coupa VMS (Vendor Management System) implementation team finalizing the scope, performing FUT, SIT, coordinating UAT, driving the cutover/go-live

• Work with the team to integrate Coupa VMS with Workday, Targetprocess and Apptio

• Cross-check contractor data across Workday, Coupa, SAP, and other internal databases to ensure consistency.

• Communicate with internal stakeholders (e.g., procurement, legal, finance) and external vendors to clarify and resolve discrepancies.

• Maintain accurate records and documentation of SoW validations and data checks.

• Support audits and reporting by providing clean, validated data as needed.

• Proactively identify data quality issues and recommend process improvements.

• Manage multiple tasks and stakeholders simultaneously, ensuring timely follow-ups and resolution.

Required Qualifications

• Experience working with enterprise systems such as Workday, Coupa, and SAP.

• Strong attention to detail and a high level of accuracy in data validation and documentation.

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders/hiring managers.

• Strong organizational and time management skills.

• Strong Proficiency in Microsoft Excel

• Proficiency in Power BI

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in vendor management, procurement, or contract administration.

• Experience with VMS tools.

• Familiarity with SoW structures and contract lifecycle management.

• Knowledge of compliance and audit requirements related to contingent workforce management.

Job Title: VMS (Vendor Management Implementation Specialist)- (Coupa, Workday, SAP)

Job Location: 100% remote

Work hours : 8 hours per day – 1:30 pm to 10:30 pm with 1 hr. of break

Duration 6 months

5-7 years of experience required

Key Responsibilities

• Work along with the Coupa VMS (Vendor Management System) implementation team finalizing the scope, performing FUT, SIT, coordinating UAT, driving the cutover/go-live

• Work with the team to integrate Coupa VMS with Workday, Targetprocess and Apptio

• Cross-check contractor data across Workday, Coupa, SAP, and other internal databases to ensure consistency.

• Communicate with internal stakeholders (e.g., procurement, legal, finance) and external vendors to clarify and resolve discrepancies.

• Maintain accurate records and documentation of SoW validations and data checks.

• Support audits and reporting by providing clean, validated data as needed.

• Proactively identify data quality issues and recommend process improvements.

• Manage multiple tasks and stakeholders simultaneously, ensuring timely follow-ups and resolution.

Required Qualifications

• Experience working with enterprise systems such as Workday, Coupa, and SAP.

• Strong attention to detail and a high level of accuracy in data validation and documentation.

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders/hiring managers.

• Strong organizational and time management skills.

• Strong Proficiency in Microsoft Excel

• Proficiency in Power BI

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in vendor management, procurement, or contract administration.

• Experience with VMS tools.

• Familiarity with SoW structures and contract lifecycle management.

• Knowledge of compliance and audit requirements related to contingent workforce management.

Job Title: VMS (Vendor Management Implementation Specialist)- (Coupa, Workday, SAP)

Job Location: 100% remote

Work hours : 8 hours per day – 1:30 pm to 10:30 pm with 1 hr. of break

Duration 6 months

5-7 years of experience required

Key Responsibilities

• Work along with the Coupa VMS (Vendor Management System) implementation team finalizing the scope, performing FUT, SIT, coordinating UAT, driving the cutover/go-live

• Work with the team to integrate Coupa VMS with Workday, Targetprocess and Apptio

• Cross-check contractor data across Workday, Coupa, SAP, and other internal databases to ensure consistency.

• Communicate with internal stakeholders (e.g., procurement, legal, finance) and external vendors to clarify and resolve discrepancies.

• Maintain accurate records and documentation of SoW validations and data checks.

• Support audits and reporting by providing clean, validated data as needed.

• Proactively identify data quality issues and recommend process improvements.

• Manage multiple tasks and stakeholders simultaneously, ensuring timely follow-ups and resolution.

Required Qualifications

• Experience working with enterprise systems such as Workday, Coupa, and SAP.

• Strong attention to detail and a high level of accuracy in data validation and documentation.

• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders/hiring managers.

• Strong organizational and time management skills.

• Strong Proficiency in Microsoft Excel

• Proficiency in Power BI

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in vendor management, procurement, or contract administration.

• Experience with VMS tools.

• Familiarity with SoW structures and contract lifecycle management.

• Knowledge of compliance and audit requirements related to contingent workforce management.

1. IT Procurement

2. Vendor Management

3. PO processing and Follow up

4. Daily Basis Vendor calls.

5. Coordination with vendors for IT materials quotations

6. Coordination with OEM for logging calls and follow up

7. Coordination with Vendors for delivery of IT Materials on day to day basis

8. Coordination with PMO team for PO and Invoicing

9. IT Materials Inward and outward

10. Peripherals vendors' coordination.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

Job Description

A. Position Overview

Position Title

Assistant Manager

Department

Digital Business Unit

Grade

301

B. Organizational Relationships

Reports to Direct

Assistant Vice President DBU

Supervises

NA

C. Job Dimensions

Geographic Area Covered

Mumbai & Thane ( Job Location : - Airoli )

Stakeholders Internal

HO Operations, IT

Stakeholders External

Call Center Vendors , Field Sales Team

About Department: -

The digital business unit focuses on engaging prospects & customers using online platforms, transforming engagement into customer interest and converting interest into final sales

Purpose of the job: -

Key objective of this position is to manage outsourced call center set for our lead generation process.

Manage relationship with vendor, anchoring recruitment, training, floor governance , caller productivity, call quality & relevant compliances

D. Key Result Areas

Process Manager / Business Delivery

• Act as client on site
• Strategize and drive call center for MoM target achievement via lead generation/appointment fixing.
• Planning & managing outsourced Call center for business delivery.
• Lead forecasting and call center planning.
• Interviewing & certifying outsourced call center Team.
• Development & training of call center team.
• Managing overall reporting & MIS for all performance parameters.
• Managing and tracking MoM data campaign-wise and performance.
• Ensuring proper scrubbing of data as per the validations before uploading them to the Call Center CRM.
• Working closely with CRM and dialer team to align dialing strategy covering business requirements.
• Planning campaign-wise staffing basis analysis of data inflow.
• Designing and roll-out of incentive plans at Call center. Track effectiveness in business output.
• Calibrate Call center quality on TATA AIA Lifes outcome expectation.
• Take business input from Call center interactions and VOC and incorporate in customer processes.
• Adherence to audit & compliance. Keeping process and call center compliant with TRAI and IRDAI distance marketing guidelines.

E. Skills Required

Technical

1. Knowledge of life insurance business and products.
2. Understanding of dialer management and CRM
3. Understanding of outsourcing and vendor management.
4. In depth knowledge of Call center operations.

Should have preferably managed Online business for life insurance products.

Inhouse/Outsourced Call center management for Online Self-Sourced business.

WORK RELATED SKILLS

1. Candidate should have Business perspective/strategic thinking intent.
2. Should have managed interaction campaigns - Outbound, Email, SMS etc.
3. Effective written Communication and presentation Skills.

4. Good communication skills is essential to liaison with vendor partners.

5. Relationship management with Vendors, Partners, Bank partners and stakeholders.

6. Act as leader for the unit

NA

PROFESSIONAL EXPERIENCE

3-5 years of experience in outsourced Call center management and new set-ups.

5-7 years of experience of handling outsourcing call center management preferably in financial products. Online life insurance business management will be an added advantage.

EDUCATION QUALIFICATIONS

Graduate

-