9 Crm Software jobs in Lucknow

Location : Delhi

Job Type : Full-time, Hybrid

Company Description

Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.

Duties and responsibilities:

• Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media
• Convert queries / leads into orders
• Coordinating with different marketplaces such as Amazon, Nykaa etc for promoting sales of the products
• Partnering with new restaurants, event management companies, retailers and corporate gifting clients
• Manage customers queries in their preferred language i.e., English or Hindi
• Communicate with a premium customer base in an efficient manner
• Understand the category of tableware and home décor quickly
• Help customers with technical & billing related queries
• Coordinate with other teams to make sure customer' queries are resolved
• Regular follow-up & updates to customers

Desired Candidate Profile:

• Excellent communication (English & Hindi) and negotiation skills
• Should have good work ethics and calm attitude
• Should be able to manage escalations and queries efficiently

Company: ImmerseLearn

Location: Remote (India-based)

Type: Full-time

Immerse Learn is a leading provider of immersive training solutions using Virtual Reality (VR) for skilled trades and healthcare. Our programs prepare students for globally recognized certifications in HVAC, Solar, Automotive, Medical Assisting, and more.

We are expanding our team and are looking for a Customer Relationship Executive based in India to support our growing student base in the U.S.

• Conduct demo calls with prospective students for our certification programs.
• Build trust and provide guidance on program details, enrollment process, and next steps.
• Answer student inquiries and ensure a positive onboarding experience.
• Maintain ongoing communication with students to support engagement and satisfaction.
• Collaborate with the sales and support team to meet enrollment targets.
• Prepare reports and provide feedback on student interactions.

• Bachelor’s degree in Business, Communications, or a related field (preferred).
• 1–3 years of experience in customer relations, inside sales, or student support.
• Prior experience working with U.S.-based customers or in international markets is a plus.
• Excellent English communication skills (written and spoken).
• Confident, professional, and fluent in conducting virtual presentations.
• Strong interpersonal skills and ability to connect with students.

• Remote role based in India.
• Competitive base salary,(40-50k).
• Performance-based sales bonus.(Approx 4000₹ on per enrolment)
• Opportunity to grow with a global EdTech company.

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. 

Responsibilities

1. Lead Nurturing & Engagement:

• Engage with potential leads to build rapport and create interest in our services.
• Maintain regular follow-ups to ensure sustained interest and improved conversion rates.

2. Contact Information Acquisition:

• Develop innovative and ethical strategies to obtain phone numbers of friends, acquaintances, and professional connections.
• Reach out to prospective clients via calls, emails, or other communication channels.
• Present the company's services clearly and compellingly, highlighting key benefits and value propositions.
• Address initial client queries and provide relevant information to generate interest.

3. Email Collection & Database Management:

• Gather and organize email addresses of potential prospects to support the sales outreach process.
• Ensure the collected data is accurate, relevant, and updated in the CRM system.

4. Social Media Outreach & Client Engagement:

• Connect with existing clients on social media platforms to strengthen relationships and explore potential referrals.
• Introduce and pitch our services to mutual connections, effectively expanding our network.

5. Prospect Identification & Data Collection:

• Conduct research to identify potential leads across various channels.
• Build and maintain a database of prospective clients to support business development initiatives.

6. Database Management & Outreach:

• Access and review the received database to identify potential clients.
• Ensure proper documentation and organization of client information before initiating contact.

7. Lead Qualification & Handover:

• Assess client interest and eligibility based on predefined criteria.
• Document key client details and discussion outcomes.
• Transfer qualified leads to the sales team for further follow-up and conversion.

8. Collaboration & Reporting:

• Maintain seamless communication with the sales team to ensure smooth lead handover.
• Provide regular reports on outreach activities, client responses, and lead status.

9. Continuous Improvement:

• Gather client feedback during initial interactions to improve pitch effectiveness.
• Suggest process improvements to enhance lead conversion rates. 

Qualifications

• Strong communication and networking abilities.
• Ability to think creatively and strategically for lead generation.
• Proficiency in using social media platforms for professional outreach.
• Basic understanding of CRM systems and data management.
• Self-motivated with a results-driven approach. 

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Company Description

Welcome to Dam Good Fish, where innovation meets freshness. As pioneers in the industry, we’ve introduced the revolutionary concept of 'dam to table' to India, ensuring that every bite of our seafood is exceptional. We are committed to providing the finest selection of fish straight from the dam to your table. Experience the difference with Dam Good Fish.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Gurugram. The CRM Manager will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention. Daily tasks include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service. Additionally, the CRM Manager will work on market segmentation and collaborate with project management to drive continuous improvement.

Qualifications

• Strong Analytical Skills for data analysis and insights
• Excellent Communication Skills for effective customer interaction and team collaboration
• Experience in Sales and Market Segmentation
• Map and own the repeat customer journey
• Nudge and retain existing customers
• Build sustainable revenue streams from loyalty and retention
• Familiar with CRM platforms (WebEngage, MoEngage, etc)
• Proven ability to work in a fast-paced environment
• Bachelor's degree in Business Administration, Marketing, or related field
• Familiarity with CRM software and tools

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