361 Crm jobs in Mumbai

Job description

What you will work on:
● Proven experience as telesales representative in a BFSI sector who should have an experience in an
outbound & Inbound Sales process With proven track record of successfully meeting sales targets.
● Outstanding negotiation skills with the ability to resolve issues and address complaints.
● Call handling as per defined standards
● Go the “extra mile” to meet sales quota and facilitate future sales.
● Understanding the customer needs & building positive relationships with customers.
● Identify prospective customers and execute the disbursement within the credit parameters and process of
the organization
● Converting leads from Platforms into Loans by helping Credit team to receive all the required documents
and applications
The ideal candidate:
● Prior experience in sales of financial products is preferred
● Excellent interpersonal communication skills.
Qualification and Experience:
● Educational Qualification: Graduates / MBA in Finance.
● Proficiency in languages – English, Hindi

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Job description

Customer relationship manager (CRM)
KEY RESPONSIBILITIES:
∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience
preferably handling in the Customer Care operations.
∙Ensure Demand calls
∙Follow up reminder Calls/Emails
∙Highlight defaulters and other risks well on time
∙Final Collection closure
∙Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and
customer service delivery
∙Adherence as per the SOPs
∙Inputs and support in preparing monthly reports & MIS
∙Keeping a check on the outstanding status of collection from customers
∙Bank approvals for the project with regards to housing loan
∙Checking various client related documents before execution
∙Providing housing finance assistance as per customer requirements
∙Execution of agreement for sale/sale deed or equivalent
∙Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems
∙Effectively manage customer expectations for visits and handover
∙Attending customer related meetings if required.
∙Having an on the ground information about projects through regular site visits.
∙Facilitate smooth transition for customer post-handover
∙Facilitate complete customer documentation and formalities for condominium formation
∙Understand customer’s customization requests and follow up with the engineering team to ensure its
completion.
∙Maintain regular communication with the customers with regards to progress of construction work,
customization of flats, and possession of flats in coordination with the Sales Department.
∙Handling customer escalation and ensuring satisfactory closures at the first level.
DESIRED PROFILE:
∙Excellent Communication skills (Verbal, Written and Listening)
∙Confidence and ability to interact customers internally and externally.
∙Proficiency in Customer Care systems, MS Office (Word, Excel, Power Point)
∙Basic knowledge of legal aspects in Real Estate
∙Basic understanding of construction concepts
DSS Group - Real Estate Developer in Mumbai & Thane | Residential & Commercial Proper…

Hii ,

This is Sejal Here from Sakash group.

Urgently looking for a CRM for the Insurance Company.

Company Name :- ICICI Lombard

Designation :- Customer Relationship Manager

Location :- Vashi (Navi Mumbai)

Timing / Working Day :- Monday to Friday (Rotational Week off)

8.00am to 8.00pm (Any 9 Hours for the Female )

8.00am to 12.00am (Any 9 Hours for the Male )

Responsibility :-

1. Identifying, Handling and resolving customer queries received ovr incoming calls assigned to him/her through dialer

2. Documenting / Recording transactions and the necessary follow-up requests of the customer in system

3. Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly

4. Provide external customer, quality & mid leadership team with clear explanation of the action taken

5. Manage all performance parameters such as first call resolution, Customer satisfaction, AHT etc. as per set standards

If You Interested Share me your Resume on /

Housiey is seeking a dynamic and customer-centric CRM Executive to enhance client relationships and ensure a seamless post-sales experience. The ideal candidate will be responsible for managing customer interactions, coordinating site visits, and fostering long-term relationships to drive customer satisfaction and referrals.

Key Responsibilities:

Maintain and manage booking data with accuracy and efficiency.

Engage with clients through professional communication, congratulating them on their property bookings.

Coordinate and schedule site visits, ensuring a seamless and personalized experience.

Facilitate client visits by providing welcome kits/hampers and addressing their queries.

Cultivate strong client relationships by offering consistent post-sales support.

Solicit referrals from satisfied clients to generate new business opportunities.

Ensure timely resolution of client concerns by liaising with internal teams.

Hii , 

This is Sejal Here from Sakash group. 

Urgently looking for a CRM for the Insurance Company. 

Company Name :- ICICI Lombard

Designation :- Customer Relationship Manager

Location :- Vashi (Navi Mumbai)

Timing / Working Day :- Monday to Friday (Rotational Week off)

8.00am to 8.00pm (Any 9 Hours for the Female )

8.00am to 12.00am (Any 9 Hours for the Male )

Responsibility :-

1. Identifying, Handling and resolving customer queries received ovr incoming calls assigned to him/her through dialer

2. Documenting / Recording transactions and the necessary follow-up requests of the customer in system

3. Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly

4. Provide external customer, quality & mid leadership team with clear explanation of the action taken

5. Manage all performance parameters such as first call resolution, Customer satisfaction, AHT etc. as per set standards

If You Interested Share me your Resume on /

Urgently We are Looking for CRM

Designation :- Customer Relationship Manager

Location :- Vashi (Navi Mumbai)

Timing / Working Day :(Rotational Week off) 5 Day Working

Salary

Fresher - 14.5 k in hand

Experience - 6 month to 3 plus experience - 25 k

8.00am to 8.00pm (Any 9 Hours for the Female )

8.00am to 12.00am (Any 9 Hours for the Male )

Age - 20 to 32

Responsibility :-

1. Identifying, Handling and resolving customer queries received ovr incoming calls assigned to him/her through dialer

2. Documenting / Recording transactions and the necessary follow-up requests of the customer in system

3. Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly

4. Provide external customer, quality & mid leadership team with clear explanation of the action taken

5. Manage all performance parameters

If you are Interested Share me Your Updated Resume

HR Neetu

Key Responsibilities

• Post PO Client Coordination
• Material Status Monitoring
• Dispatch Planning & Execution
• Delivery & After-Sales Support
• CRM & Reporting