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Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
• Managing Customer Lifecycle from sale to possession of the customer’s property.
• Enhance Customer Experience.
• Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
• Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
• Follow-up on submittals.
• Collections/ Payment Follow Ups with Customer.
• Drive post-sales activity.
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries.

Key Performance Indicators

• Monitor and maximise customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
• To contribute to the overall standardisation of data, formats and MIS.
• To conceptualize & identify opportunities to create and implement customer delight.

Qualifications

• Education: Graduate/ Post Graduate/ MBA.
• Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in ERP/SAP systems.

Preferred Skills

• Experience in real estate industry.
• Knowledge of customer relationship management.

Job Overview

We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction.

Qualifications and Skills

• Proficiency in customer service principles and practices to ensure an exceptional experience for all clients.
• Experience with CRM software to manage customer inquiries efficiently and maintain accurate records.
• Excellent communication skills to effectively interact with customers and clearly convey information.
• Strong problem-solving abilities to resolve customer issues quickly and satisfactorily.
• Experience in voice support for addressing customer queries effectively via phone interactions.
• Familiarity with call center operations and the ability to thrive in a fast-paced environment.
• Exceptional active listening skills to fully understand customer needs and provide appropriate solutions.
• Commitment to quality assurance by ensuring that services meet company standards and customer expectations.

Roles and Responsibilities

• Respond to customer inquiries through various channels, providing timely and effective solutions.
• Utilize CRM software to document customer interactions and track service requests.
• Collaborate with cross-functional teams to address customer concerns and enhance service quality.
• Implement feedback from customers to improve the company's product offerings and service delivery.
• Maintain a high level of professionalism and empathetic communication with all customer interactions.
• Participate in team meetings and training sessions for continuous improvement in customer service skills.
• Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty.
• Contribute to achieving team targets and performance goals through dedicated customer support efforts.

Job Role: Customer Support Executive – Chat/Call/Email Support

Job Location: Marol, Andheri, Mumbai(On-site)

Compensation: Up to ₹30,000 In-Hand per month + Attractive Monthly Incentives

Working Days: 6 days a week

About the Role:

We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers.

You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.

Key Responsibilities:

• Handle inbound customer queries via chat, call, and email for all brand platforms. 

• Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

• Accurately document all interactions using CRM and proprietary tools.

• Follow up with customers for pending or escalated issues through appropriate channels.

• Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

• Ensure every customer interaction leads to an Outstanding Customer Experience.

• Share feedback and suggestions with team leads/managers to improve internal processes.

• Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile:

• Education: 10+2 or Graduate in any discipline.

• Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).

• Strong communication skills (both verbal and written).

• Familiarity with CRM tools is a plus.

• Customer-first attitude with the ability to remain calm under pressure.

• Shift Timings: any one fixed 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts).

Please feel free to share your resume at

Job Description

Location: Malad, Mumbai

Process: International Voice (Customer Support)

Shift: 24x7 rotational shifts (5 days working, 2 rotational offs)

Salary: Flat ₹34,000 In-Hand (For exp up to 1 year)

Eligibility:

• Graduates (Freshers welcome!)
• HSC (12th pass) with relevant experience (International voice process)

Requirements:

• Excellent English communication skills
• Willingness to work in rotational shifts
• Immediate joiners preferred.
• Two-way cab facility

About the Role:

The role requires individuals with professional speaking skills and experience in international voice processes.

Responsibilities:

• Engage with customers using professional speaking skills
• Handle international voice processes effectively
• Provide excellent customer service and support
• Collaborate with team members to achieve goals

Qualifications:

• Experience in international voice processes is preferred
• Minimum 6 months to 2 years or above in IVP
• Education: Any Graduate or Intermediate Pass

Required Skills:

• Professional speaking skills
• Strong command of the English language
• Ability to engage with customers effectively

Location:

• Malad (Mumbai) - On-Site
• Shifts: 24*7 rotational
• Transport available within 22 km radius

Notice Period:

• Immediate joiners only

Interview Process:

• Virtual interviews (Operations and AMCAT)

Looking forward to your quick response and support in sourcing the right profiles.

NOTE: Need excellent com skills & Good confident candidates, don’t compromise on this.

Contact Details:

E-mail Id:

Mobile:

Job Title : Customer Support Executive – International Voice Process

Location: Malad West, Mumbai

Shift Timing: 24x7 rotational shifts

Working Days: 5 days a week

Week Offs: 2 rotational offs

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.

Key Responsibilities

• Manage inbound and outbound calls for international customers
• Provide prompt and accurate solutions to customer queries
• Maintain detailed call records and update CRM systems
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Collaborate with team members to improve service delivery

Eligibility Criteria

• Education:
• Graduates (Freshers are welcome with excellent communication skills)
• HSC (12th pass) candidates with minimum 6 months of voice process experience

Skills:

• Excellent verbal communication in English
• Strong interpersonal and problem-solving abilities
• Basic computer proficiency
• Willingness to work in rotational shifts including night hours

Perks & Benefits

• Competitive salary and incentives
• Paid training and skill development programs
• Growth opportunities within the organization
• Supportive and inclusive work environment

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

About the Company

We are a UK-based online diamond jewellery brand — — specialising in diamond rings, earrings, and pendants. While our business is focused on the UK market, all operations are efficiently managed from our office in India.

About the Role

We are now looking to hire a Customer Support Executive who will work in a hybrid model (partial in-office, partial remote) and take ownership of customer communication with genuine care and professionalism. Let us explain this clearly — we are not looking for someone with a typical call center approach. Our product is luxury, and our customers expect attention, warmth, and clarity — not robotic, lifeless responses. This isn’t about answering the highest number of calls. It’s about building trust and delivering a meaningful, thoughtful customer experience. We need someone who understands the importance of connection and quality service over quantity.

Responsibilities

• Handle customer inquiries via email, phone, and live chat with patience and care.
• Assist with product queries, provide order updates, and offer reliable post-sales support.
• Communicate confidently and empathetically with UK-based customers, ensuring a polished and professional experience.
• Resolve concerns, manage returns and exchanges, and maintain high customer satisfaction.
• Coordinate with internal teams (order processing, accounts, IT) to ensure timely resolutions.
• Maintain proper records of customer interactions and follow-ups for pending issues.

Qualifications

• Fluent in English (written and spoken), ideally with a neutral or UK-accented tone.
• Minimum 2 years of experience in customer support, especially in product-based roles (preferably e-commerce or luxury goods).
• Excellent communication, listening, and problem-solving skills.
• A warm, confident, and professional phone manner suited to a luxury brand.
• Strong email etiquette with clear and grammatically correct writing.
• Ability to multitask, stay organized, and manage time effectively without constant supervision.
• Basic understanding of online shopping, order life cycles, and customer service processes.

Required Skills

Experience with luxury or product-based customer support and a genuine care for delivering a great experience — not just answering calls.

Pay range and compensation package

Competitive salary aligned with your experience and skills.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Why Join Us?

• Be part of a premium UK-based diamond jewellery brand.
• Opportunity to work in a professional yet supportive hybrid work environment.
• A chance to grow with a brand that values quality, trust, and long-term relationships.

Customer Support (IT)

Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.

Understand customer needs and provide accurate information, guidance, or solutions.

Log and track customer interactions in the CRM system, ensuring all details are up to date.

Mandatory Skills: CSS/HTML/SQL Server