33 Customer Relationship Management Positions jobs in Jaipur

A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset.

• Act as the primary point of contact for existing and new clients, ensuring timely and professional communication.
• Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly.
• Prepare and maintain accurate records of client communications, contracts, and support requests.
• Handle client onboarding and ensure a smooth transition and training as required.
• Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns.
• Generate and manage client billing, invoices, and payment follow-ups.
• Create and analyze reports using MS Excel for client accounts, billing status, and service efficiency.
• Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction.

Must have experience in any Industry - E-commerce / Logistics

A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset.

• Act as the primary point of contact for existing and new clients, ensuring timely and professional communication.
• Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly.
• Prepare and maintain accurate records of client communications, contracts, and support requests.
• Handle client onboarding and ensure a smooth transition and training as required.
• Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns.
• Generate and manage client billing, invoices, and payment follow-ups.
• Create and analyze reports using MS Excel for client accounts, billing status, and service efficiency.
• Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction.

Must have experience in any Industry - E-commerce / Logistics

• Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Onboard new clients, providing comprehensive guidance and support.
• Develop and maintain strong, long-lasting relationships with key client stakeholders.
• Proactively identify client needs and potential challenges, offering timely solutions.
• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on product features and best practices to maximize value.
• Collaborate with sales teams to identify upsell and cross-sell opportunities.
• Gather client feedback and communicate insights to internal teams (product, sales, marketing).
• Monitor client usage and engagement metrics, taking action to drive adoption.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or client relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to empathize with clients and understand their business needs.
• Problem-solving and negotiation skills.
• Experience working with SaaS products or subscription-based services is a plus.
• Ability to manage multiple priorities and work independently.

• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Onboard new clients, ensuring a smooth transition and clear understanding of product features and benefits.
• Proactively engage with clients to understand their goals, challenges, and success metrics.
• Monitor client health and identify opportunities for upselling or cross-selling relevant services.
• Address and resolve client issues promptly and effectively, escalating when necessary.
• Conduct regular check-ins, business reviews, and training sessions with clients.
• Gather client feedback and translate it into actionable insights for product development and service improvement.
• Advocate for the customer internally, ensuring their needs are met.
• Track key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value.
• Stay up-to-date with industry trends and best practices in customer success and account management.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving abilities and a proactive approach to client issues.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in CRM software and customer success platforms.
• Empathetic and customer-centric mindset.
• Ability to work collaboratively within a team and independently.
• Familiarity with the relevant industry or product domain is a plus.

• Build and maintain strong relationships with a portfolio of key clients.
• Develop and execute customer success plans to drive adoption and value realization.
• Onboard new clients, ensuring a smooth and effective implementation process.
• Monitor client health, identify risks, and implement proactive retention strategies.
• Conduct regular business reviews to assess client progress and satisfaction.
• Act as a liaison between clients and internal teams (Product, Sales, Support).
• Educate clients on new features and best practices.
• Gather client feedback to inform product development and service improvements.
• Drive upsell and cross-sell opportunities within your client base.

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success, account management, or a similar client-facing role.
• Proven ability to build and nurture strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Experience with CRM software and customer success platforms.
• Ability to understand and articulate technical product capabilities.

• Onboard new clients, ensuring a smooth and effective transition to our services/products.
• Develop and maintain strong, long-lasting client relationships through regular communication and proactive engagement.
• Understand client needs and business objectives, and identify opportunities to maximize their value from our offerings.
• Serve as the primary point of contact for assigned clients, addressing inquiries, issues, and concerns promptly and effectively.
• Conduct regular business reviews with clients to assess satisfaction, review performance, and identify areas for improvement.
• Monitor client health and proactively intervene to mitigate churn risks.
• Collaborate with sales, support, and product teams to ensure a cohesive customer experience.
• Educate clients on new features, product updates, and best practices.
• Gather customer feedback and insights to inform product development and service improvements.
• Achieve and exceed key performance indicators related to customer satisfaction, retention, and advocacy.
• Develop and maintain an in-depth understanding of our product/service offerings.

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• Minimum of 3 years of experience in account management, customer success, or a client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Ability to understand client business needs and translate them into actionable solutions.
• High level of empathy and a customer-centric mindset.
• Ability to work effectively in a team environment and collaborate across departments.
• Experience in the software or technology industry is a plus.
• Familiarity with customer support best practices.

Job Title: Client Success Associate - Sales Support & CRM Executive

About the Role

We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches.
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively if needed.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM