69 Customer Relationship Management jobs in Hyderabad

Job Title: CRM Executive / CRM Officer

Experience Required: 1 to 3 Years

Location: Hyderabad Road No. 12, Banjara Hills

Employment Type: Full-Time

FracSpace Pvt. Ltd. is a rapidly expanding business group with interests in Real Estate, Hospitality, and other allied services . We take pride in delivering high-quality experiences to our customers and are now looking to strengthen our Customer Relationship Management (CRM) function with a strong, detail-oriented professional.

We are seeking a dependable and process-driven CRM Executive with 34 years of hands-on experience in managing post-sales client relationships, documentation, and coordination in real estate or a service-driven industry. The ideal candidate should be organized, assertive, and capable of independently handling customer queries, documentation, and backend coordination while ensuring excellent service standards.

Serve as the primary point of contact for customers post-booking through to possession.

Manage customer onboarding, welcome kits, payment schedules, and queries.

Ensure timely follow-up for payment dues, document submissions, and milestone updates.

Coordinate with internal teams Sales, Accounts, Legal, Projects for smooth execution.

Maintain and update accurate records in the CRM system.

Handle documentation processes including agreement drafting, registration coordination, and possession handovers.

Manage escalations and resolve customer concerns with professionalism.

Prepare reports related to customer engagement, collections, and status updates.

Ensure adherence to company SOPs, policies, and customer SLAs.

Graduate in any discipline (preferred: Commerce, Business, or Law background).

3 to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).

Excellent verbal and written communication skills in English and local language.

Strong organizational and documentation skills.

Working knowledge of CRM software and MS Office (Excel, Word, Outlook).

Assertive personality with a customer-first attitude and strong problem-solving ability.

Ability to multitask, meet deadlines, and handle pressure.

Provident Fund (PF) & Employee State Insurance (ESI)

Company-funded Medical Insurance

Employee Discounts & Benefits across all our businesses

Structured Workflows and opportunities to lead customer success processes

Growth Path based on performance and initiative

Job Title: CRM Executive / CRM Officer

Experience Required: 1 to 3 Years

Location: Hyderabad Road No. 12, Banjara Hills

Employment Type: Full-Time

FracSpace Pvt. Ltd. is a rapidly expanding business group with interests in Real Estate, Hospitality, and other allied services . We take pride in delivering high-quality experiences to our customers and are now looking to strengthen our Customer Relationship Management (CRM) function with a strong, detail-oriented professional.

We are seeking a dependable and process-driven CRM Executive with 34 years of hands-on experience in managing post-sales client relationships, documentation, and coordination in real estate or a service-driven industry. The ideal candidate should be organized, assertive, and capable of independently handling customer queries, documentation, and backend coordination while ensuring excellent service standards.

   Serve as the primary point of contact for customers post-booking through to possession.

   Manage customer onboarding, welcome kits, payment schedules, and queries.

   Ensure timely follow-up for payment dues, document submissions, and milestone updates.

   Coordinate with internal teams Sales, Accounts, Legal, Projects for smooth execution.

   Maintain and update accurate records in the CRM system.

   Handle documentation processes including agreement drafting, registration coordination, and possession handovers.

   Manage escalations and resolve customer concerns with professionalism.

   Prepare reports related to customer engagement, collections, and status updates.

   Ensure adherence to company SOPs, policies, and customer SLAs.

   Graduate in any discipline (preferred: Commerce, Business, or Law background).

   3 to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).

   Excellent verbal and written communication skills in English and local language.

   Strong organizational and documentation skills.

   Working knowledge of CRM software and MS Office (Excel, Word, Outlook).

   Assertive personality with a customer-first attitude and strong problem-solving ability.

   Ability to multitask, meet deadlines, and handle pressure.

   Provident Fund (PF) & Employee State Insurance (ESI)

   Company-funded Medical Insurance

   Employee Discounts & Benefits across all our businesses

   Structured Workflows and opportunities to lead customer success processes

   Growth Path based on performance and initiative

Job Overview

We are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer experiences with our studio management tech tool.

Qualifications and Skills

• Problem-Solving (Mandatory skill): Strong ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Interpersonal Skills (Mandatory skill): Excellent ability to build and maintain positive relationships with customers and team members.
• Attention to Detail (Mandatory skill): High level of accuracy and precision in handling customer data and interactions.
• Communication Skills: Effective verbal and written communication to convey information clearly and empathetically to clients.
• Sales Skills: Ability to identify sales opportunities within customer interactions and converting them into business deals.
• Analytical Skills: Competence in analyzing customer feedback and data to drive improvements and strategic initiatives.
• Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and customer expectations.
• Adaptability: Ability to adjust to changing processes, tools, and customer needs in a dynamic work environment.

Roles and Responsibilities

• Manage and enhance customer relationships by effectively handling customer inquiries and resolving issues.
• Coordinate with internal teams to ensure timely and high-quality delivery of services and solutions.
• Utilize CRM software to track customer interactions, sales activities, and generate reports.
• Identify potential upsell and cross-sell opportunities within the existing customer base.
• Gather and analyze customer feedback to drive improvements in the customer experience and our tech tool.
• Handle customer onboarding, training, and support to ensure users maximize the value from our platform.
• Develop and implement strategies to increase customer retention and loyalty.
• Keep abreast of industry trends and best practices to ensure Huemn remains a leader in studio management solutions.

TCS Hiring!

Role: Salesforce Business Analyst E&U Cloud

Required Technical Skill Set : Salesforce

Desired Experience Range : 10 - 18 yrs

Notice Period : Immediate to 90Days only

Location of Requirement : PAN INDIA

Job Description:

Responsibilities:

• Gathers business requirements from Users and convert them into Business/Functional requirements specification documents
• Work closely with stakeholders to ensure that key business questions/requirements and problems are well defined and understood
• Should have the ability to define the right product fitment for Energy and Utility Industry
• Should have experience of running blueprinting and discovery phases
• Should be well versed in impact assessments
• Should be able to drive the discussion with business/client stakeholders
• Should be able to run standup calls.
• Design and implement automated reporting dashboards to track key business
• Derive metrics across multiple segments of the business
• Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC
• Develop and maintain internal procedures and documentation that enables a self-service environment
• Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS :

• Should be well aware about defining persona based journeys.
• Should be well aware of Energy and Utility Cloud configurations and OOTB features.
• Salesforce Energy and Utility Cloud certification/accreditation is must
• Should be able to gauge what's OOTB/Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.
• Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.
• Should be aware of Governor limits and Platform limitations of Salesforce.
• Should be able to give alternative ways of implementation if something may not work as expected.
• Proven track record of working with Business stakeholders in understanding business processes & functionality
• Demonstrated knowledge of systems and data analysis tools.
• Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.
• Ability to create and oversee usage of systems and reports to enable high performing teams
• Knowledge of Salesforce best practices
• Ability to engage effectively at all levels of the organization

TCS Hiring!

Role: Salesforce Business Analyst E&U Cloud

Required Technical Skill Set: Salesforce

Desired Experience Range: 10 - 18 yrs

Notice Period: Immediate to 90Days only

Location of Requirement: PAN INDIA

Job Description:

Responsibilities:

• Gathers business requirements from Users and convert them into Business/Functional requirements specification documents
• Work closely with stakeholders to ensure that key business questions/requirements and problems are well defined and understood
• Should have the ability to define the right product fitment for Energy and Utility Industry
• Should have experience of running blueprinting and discovery phases
• Should be well versed in impact assessments
• Should be able to drive the discussion with business/client stakeholders
• Should be able to run standup calls.
• Design and implement automated reporting dashboards to track key business
• Derive metrics across multiple segments of the business
• Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC
• Develop and maintain internal procedures and documentation that enables a self-service environment
• Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS:

• Should be well aware about defining persona based journeys.
• Should be well aware of Energy and Utility Cloud configurations and OOTB features.
• Salesforce Energy and Utility Cloud certification/accreditation is must
• Should be able to gauge what's OOTB/Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.
• Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.
• Should be aware of Governor limits and Platform limitations of Salesforce.
• Should be able to give alternative ways of implementation if something may not work as expected.
• Proven track record of working with Business stakeholders in understanding business processes & functionality
• Demonstrated knowledge of systems and data analysis tools.
• Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.
• Ability to create and oversee usage of systems and reports to enable high performing teams
• Knowledge of Salesforce best practices
• Ability to engage effectively at all levels of the organization

TCS Hiring!

Role: Salesforce Business Analyst E&U Cloud

Required Technical Skill Set : Salesforce

Desired Experience Range : 10 - 18 yrs

Notice Period : Immediate to 90Days only

Location of Requirement : PAN INDIA

Job Description:

Responsibilities:

• Gathers business requirements from Users and convert them into Business/Functional requirements specification documents
• Work closely with stakeholders to ensure that key business questions/requirements and problems are well defined and understood
• Should have the ability to define the right product fitment for Energy and Utility Industry
• Should have experience of running blueprinting and discovery phases
• Should be well versed in impact assessments
• Should be able to drive the discussion with business/client stakeholders
• Should be able to run standup calls.
• Design and implement automated reporting dashboards to track key business
• Derive metrics across multiple segments of the business
• Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC
• Develop and maintain internal procedures and documentation that enables a self-service environment
• Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS :

• Should be well aware about defining persona based journeys.
• Should be well aware of Energy and Utility Cloud configurations and OOTB features.
• Salesforce Energy and Utility Cloud certification/accreditation is must
• Should be able to gauge what's OOTB/Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.
• Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.
• Should be aware of Governor limits and Platform limitations of Salesforce.
• Should be able to give alternative ways of implementation if something may not work as expected.
• Proven track record of working with Business stakeholders in understanding business processes & functionality
• Demonstrated knowledge of systems and data analysis tools.
• Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.
• Ability to create and oversee usage of systems and reports to enable high performing teams
• Knowledge of Salesforce best practices
• Ability to engage effectively at all levels of the organization

TCS Hiring!

Role: Salesforce Business Analyst E&U Cloud

Required Technical Skill Set : Salesforce

Desired Experience Range : 10 - 18 yrs

Notice Period : Immediate to 90Days only

Location of Requirement : PAN INDIA

Job Description:

Responsibilities:

• Gathers business requirements from Users and convert them into Business/Functional requirements specification documents
• Work closely with stakeholders to ensure that key business questions/requirements and problems are well defined and understood
• Should have the ability to define the right product fitment for Energy and Utility Industry
• Should have experience of running blueprinting and discovery phases
• Should be well versed in impact assessments
• Should be able to drive the discussion with business/client stakeholders
• Should be able to run standup calls.
• Design and implement automated reporting dashboards to track key business
• Derive metrics across multiple segments of the business
• Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC
• Develop and maintain internal procedures and documentation that enables a self-service environment
• Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS :

• Should be well aware about defining persona based journeys.
• Should be well aware of Energy and Utility Cloud configurations and OOTB features.
• Salesforce Energy and Utility Cloud certification/accreditation is must
• Should be able to gauge what's OOTB/Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.
• Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.
• Should be aware of Governor limits and Platform limitations of Salesforce.
• Should be able to give alternative ways of implementation if something may not work as expected.
• Proven track record of working with Business stakeholders in understanding business processes & functionality
• Demonstrated knowledge of systems and data analysis tools.
• Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.
• Ability to create and oversee usage of systems and reports to enable high performing teams
• Knowledge of Salesforce best practices
• Ability to engage effectively at all levels of the organization

About SafetyConnect:

We are a leading B2B SaaS  start-up  specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving Safety Solution—an AI-driven application focused on proactive accident prevention through monitoring driving  behavior . Our Action Tracking System streamlines the management of corrective and preventive actions, fostering a culture of workplace safety. Additionally, our latest addition, the Forklift Safety Solution, ensures in-plant worker safety through optimized monitoring of forklift operations. Partner with us to revolutionize safety practices in your industry.

Job Description:

SafetyConnect is seeking a dynamic and high-energy Customer Success Manager (CSM) to join our growing team. The CSM will build trust with customers to ensure high engagement and retention, provide insights into client operations, enhance customer experience through product support, and handle customer complaints and requests. The CSM will also lead and manage a team of customer success representatives, fostering a collaborative and high-performing environment.

Candidates should be social, analytical, quick to learn and use new software, and able to communicate clearly and effectively. The ideal CSM will engage with customers to maximize value and develop strategies to grow our customer base. Strong managerial skills and experience in leading a team are essential for this role.

Location:  Hyderabad/ Bangalore/ Mumbai

Responsibilities:

• Develop and maintain client portfolios, enhancing customer experience through data analysis.

• Lead and manage a team of customer success representatives, providing guidance and support and taking care of individual accounts. 

• Set team performance goals, monitor progress, and provide feedback and coaching.

• Minimize churn, and improve NPS, customer satisfaction (CSAT) through strategic engagement.

• Implement and improve onboarding processes and communication tools.

• Gather and analyze customer feedback to inform product improvements.

• Advocate for customers internally, prioritizing their needs with the product team.

• Serve as the primary contact for customers, ensuring maximum product value.

• Prepare and present regular reports on customer success metrics to senior management.

• Mapping customer success journeys and removing friction.

• Set performance goals, monitor team performance, provide regular feedback, and conduct performance reviews.

• Develop and implement strategies to increase the adoption and activation of software by customers. 

• Manage the customer success budget, ensuring effective use of resources to meet team goals.

Requirements /Qualifications : 

• Exceptional communication skills (both verbal and written).

• Self-motivated with a diligent work ethic, business acumen, enthusiasm, and passion for understanding client needs.

• Excellent problem-solving skills and the ability to handle difficult situations with a positive attitude.

• Proficiency in customer relationship management (CRM) software.

• 3-5 years of experience as a CSM in SaaS/B2B and 2+ years of experience in a managerial role for customer success. 

• Bachelor’s degree or equivalent required.

Perks and Benefits:

• ESOPs : Participate in our Employee Stock Option Plan for long-term financial growth and ownership in the company.

• Life-Saving Impact : Contribute to products that enhance safety and save lives.

• Medical Insurance:  Comprehensive health coverage for you.

• Company Offsites:  Regular team building events and offsite retreats to foster a strong sense of camaraderie.

• Collaborative Environment:  Join a dynamic and innovative team where collaboration and creativity are valued.

• Professional Growth:  Opportunities for skill development, mentorship, and career advancement.

• CuttingEdge Projects:  Work on exciting and innovative projects that push the boundaries of technology.

• Competitive Compensation:  Receive a competitive salary package commensurate with your skills and experience.

• Performance Bonuses:  Recognize and reward outstanding contributions to the team's success.

• Paid Time Off:  Generous leave policies to support your well-being.

Join our team and be part of a dynamic, forward-thinking company that values innovation, collaboration, and personal growth!