31 Customer Relationship Management jobs in Jaipur

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset.

• Act as the primary point of contact for existing and new clients, ensuring timely and professional communication.
• Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly.
• Prepare and maintain accurate records of client communications, contracts, and support requests.
• Handle client onboarding and ensure a smooth transition and training as required.
• Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns.
• Generate and manage client billing, invoices, and payment follow-ups.
• Create and analyze reports using MS Excel for client accounts, billing status, and service efficiency.
• Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction.

Must have experience in any Industry - E-commerce / Logistics

• Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Onboard new clients, providing comprehensive guidance and support.
• Develop and maintain strong, long-lasting relationships with key client stakeholders.
• Proactively identify client needs and potential challenges, offering timely solutions.
• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on product features and best practices to maximize value.
• Collaborate with sales teams to identify upsell and cross-sell opportunities.
• Gather client feedback and communicate insights to internal teams (product, sales, marketing).
• Monitor client usage and engagement metrics, taking action to drive adoption.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or client relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to empathize with clients and understand their business needs.
• Problem-solving and negotiation skills.
• Experience working with SaaS products or subscription-based services is a plus.
• Ability to manage multiple priorities and work independently.

• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Onboard new clients, ensuring a smooth transition and clear understanding of product features and benefits.
• Proactively engage with clients to understand their goals, challenges, and success metrics.
• Monitor client health and identify opportunities for upselling or cross-selling relevant services.
• Address and resolve client issues promptly and effectively, escalating when necessary.
• Conduct regular check-ins, business reviews, and training sessions with clients.
• Gather client feedback and translate it into actionable insights for product development and service improvement.
• Advocate for the customer internally, ensuring their needs are met.
• Track key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value.
• Stay up-to-date with industry trends and best practices in customer success and account management.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving abilities and a proactive approach to client issues.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in CRM software and customer success platforms.
• Empathetic and customer-centric mindset.
• Ability to work collaboratively within a team and independently.
• Familiarity with the relevant industry or product domain is a plus.

• Build and maintain strong relationships with a portfolio of key clients.
• Develop and execute customer success plans to drive adoption and value realization.
• Onboard new clients, ensuring a smooth and effective implementation process.
• Monitor client health, identify risks, and implement proactive retention strategies.
• Conduct regular business reviews to assess client progress and satisfaction.
• Act as a liaison between clients and internal teams (Product, Sales, Support).
• Educate clients on new features and best practices.
• Gather client feedback to inform product development and service improvements.
• Drive upsell and cross-sell opportunities within your client base.

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success, account management, or a similar client-facing role.
• Proven ability to build and nurture strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Experience with CRM software and customer success platforms.
• Ability to understand and articulate technical product capabilities.

• Onboard new clients, ensuring a smooth and effective transition to our services/products.
• Develop and maintain strong, long-lasting client relationships through regular communication and proactive engagement.
• Understand client needs and business objectives, and identify opportunities to maximize their value from our offerings.
• Serve as the primary point of contact for assigned clients, addressing inquiries, issues, and concerns promptly and effectively.
• Conduct regular business reviews with clients to assess satisfaction, review performance, and identify areas for improvement.
• Monitor client health and proactively intervene to mitigate churn risks.
• Collaborate with sales, support, and product teams to ensure a cohesive customer experience.
• Educate clients on new features, product updates, and best practices.
• Gather customer feedback and insights to inform product development and service improvements.
• Achieve and exceed key performance indicators related to customer satisfaction, retention, and advocacy.
• Develop and maintain an in-depth understanding of our product/service offerings.

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• Minimum of 3 years of experience in account management, customer success, or a client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Ability to understand client business needs and translate them into actionable solutions.
• High level of empathy and a customer-centric mindset.
• Ability to work effectively in a team environment and collaborate across departments.
• Experience in the software or technology industry is a plus.
• Familiarity with customer support best practices.

Job Title: Client Success Associate - Sales Support & CRM Executive

About the Role

We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches.
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively if needed.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.