31 Customer Relationship Management jobs in Kanpur

About Intervue.io

Intervue.io is revolutionizing the technical hiring landscape by providing an all-in-one platform that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews.

With a growing presence in the India, US, and MENA regions, and a dynamic team based in HSR Layout, Bangalore, we're poised for our next phase of growth. As a seed-stage startup that has grown 4X year-over-year, we're looking for ambitious talent to join our journey.

Why work with us:

• Innovative Culture: Be part of a team that's redefining technical hiring
• Global Impact: Work on products used by companies worldwide
• Growth Opportunities: Shape your career in a fast-paced startup environment
• Collaborative Environment: Join a team that values creativity, autonomy, and continuous learning
• Product Influence: Bridge the gap between product development and market needs
• Business Impact: Drive adoption of our platform through compelling messaging and positioning.

Day-to-day responsibilities include:

• Perform daily & weekly reporting activities
• Proficient in writing & creating customized emails
• Perform cross team functioning
• Handling the Data collection, sorting and checking
• Create minutes of the meeting
• Perform regular follow ups with clients over calls
• Actively follow the instruction of senior
• Organize & Prioritize the work
• Regular follow ups with customers over calls for collection and following up on invoices

Requirements:

• Prior experience of 2-3 months internship in sales/business development/client relation/post sales.
• Experience & knowledge of B2B Saas based industry
• Can devote 9 hours a day for 6 days a week. Available to start from 10 am onwards
• Excellent written & spoken communication skills
• Knowledge of various tools & data collection

Good to have:

• Experience in customer relationship management.

Location: Bangalore Office, HSR Layout

Duration: 6 months

Stipend: 15k/- per month

Working Hours: 10:00 AM – 7:00 PM, 6 days a week

Work Mode: Work From Office

Location: Pune

Position: Customer Success Associate

Key Responsibilities

• Engage with customers proactively to provide excellent service and support.
• Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
• Address customer queries and resolve issues efficiently with a focus on retention and growth.
• Leverage sales acumen to identify opportunities for upselling and cross-selling.
• Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

• Education: Graduate in any field.
• Languages: English and Hindi (mandatory).
• Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
• Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors .
• Strong interpersonal skills with a customer-first approach.
• Fresher and experienced candidates are welcome to apply.
• Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process

1. HR Round
2. Versant 5 (Certified)
3. Written Assessment
4. Operations Round
5. Client Round

Employment Details

• Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
• Working Days: 6 days a week.

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

About the Company

At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

To learn more about the company, please visit

Job Description

The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools . Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth . The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives

Job Responsibilities

• Serve as the primary contact for a portfolio of clients using HubSpot.
• Develop and maintain strong, long-term client relationships .
• Understand client business objectives and tailor HubSpot solutions to meet those needs.
• Guide clients through onboarding and ensure successful implementation of HubSpot tools.
• Provide ongoing support and training on HubSpot ’s features and best practices.
• Identify opportunities for clients to optimize HubSpot use and drive business growth .
• Monitor client usage and success metrics , proactively addressing any issues.
• Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
• Regularly communicate with clients to review progress, gather feedback, and update on new features.
• Prepare and present reports on client performance and ROI from HubSpot.
• Collaborate with internal teams to resolve client issues and deliver exceptional service.

Experience & Skills Requirement

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as an Customer Success Manager for International clients , preferably within the SaaS or digital marketing industry.
• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication , interpersonal, and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Working Hours

APAC shift ( 4AM IST to 2PMIST)

Company Description

DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

Role Description

This is a full-time Remote role for a Customer Success Specialist. The position is open for Chennai & Bangalore Candidates only. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. They will handle communication with clients, analyze customer needs and issues, and work towards resolving those issues promptly.

What You'll Do

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment

Qualities That Will Make You Successful

• 3 -5 years of experience in a customer facing role.
• Prior experience in supporting Dev/QA tools is a MUST.
• Outstanding customer communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
• Should be willing to work in US time zone.
• Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
• Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
• Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams.

As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsoft’s products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization.

If you are tech-savvy with a passion for Cloud and IT Service Management, and enjoy helping strategic enterprise customers maximize their use of Microsoft products, this role is for you.

Responsibilities

Reactive and Proactive Support Management:

• Identify trends, dependencies, and failures to provide proactive solutions.
• Monitor trending incidents to engage in proactive upgrades and address common themes.
• Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions.
• Chair weekly meetings with Incident Managers (IM) to identify and implement improvements.

Customer Engagement and Training:

• Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.
• Conduct Service Hub customer training sessions.
• Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions.

Reporting, Analysis, and Project Management:

• Prepare escalation summary reports for Customer Success Account Managers (CSAM) and heads of Customer Success Services (CSS).
• Maintain Power BI reporting by summarizing and providing key insights across all customer engagements.
• Track and analyze account metrics, including Unified Credit usage and customer satisfaction scores.
• Participate in various programs to drive the adoption and utilization of Copilot (AI) services

Required (Minimum) Qualifications

• Bachelor’s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field and 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management.
• OR equivalent experience.

Additional (Preferred) Qualifications

• Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent.
• Strong analytical and problem-solving skills with excellent communication and interpersonal skills.
• Proficiency in Microsoft 365 products, including Excel and Power BI.

Candidate Profile Requirements

• Candidates should have strong project management and organisational skills.
• Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves).
• Target experience levels: 3–5 years for some roles, 8+ years for others.
• Location: Bangalore (Work-from-home setup)
• Note: While this is a remote role, the client requires team members to be based in Bangalore, as occasional visits to customer locations may be necessary.

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile .

What We’re Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree in Computer Science, Engineering, or a related field.

️ Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.