24 Customer Relationship Management jobs in Kanpur

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Role Overview:

As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed.

Key Responsibilities:

1. Client Onboarding & Relationship Management:

• Seamlessly onboard new customers and guide them through the platform.
• Develop and maintain strong relationships with key stakeholders in client accounts.

2. Customer Success Strategy:

• Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling.
• Proactively resolution of customer's query.
• Develop and execute customer success plans tailored to each client’s business goals.

3. Product Adoption & Training:

• Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage.
• Organize and conduct product training sessions for clients.

4. Escalation & Support Management:

• Resolve client escalations promptly and provide actionable solutions.
• Act as the point of contact for client queries and coordinate with internal teams for resolution.

5. Payment Collection:

• Monitor client payment statuses and coordinate payment collections in a timely manner.
• Follow up with clients regarding overdue payments and maintain accurate records of transactions.

6. Customer Feedback & Insights:

• Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform.
• Provide monthly performance reports to clients, showcasing the ROI and success metrics.

7. Data-Driven Decision Making:

• Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends.

Key Qualifications:

• Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment.
• Skills: Strong interpersonal, communication, and problem-solving skills.
• Payment Management: Experience in coordinating with clients for timely payments is highly preferred.
• Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms.
• Familiarity with customer success metrics like NPS, CSAT, and churn rates.
• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
• Mindset: Customer-focused, empathetic, and driven by results.

What We Offer:

• A vibrant and inclusive workplace culture.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Role Overview:

As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed.

Key Responsibilities:

1. Client Onboarding & Relationship Management:

• Seamlessly onboard new customers and guide them through the platform.
• Develop and maintain strong relationships with key stakeholders in client accounts.

2. Customer Success Strategy:

• Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling.
• Proactively resolution of customer's query.
• Develop and execute customer success plans tailored to each client’s business goals.

3. Product Adoption & Training:

• Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage.
• Organize and conduct product training sessions for clients.

4. Escalation & Support Management:

• Resolve client escalations promptly and provide actionable solutions.
• Act as the point of contact for client queries and coordinate with internal teams for resolution.

5. Payment Collection:

• Monitor client payment statuses and coordinate payment collections in a timely manner.
• Follow up with clients regarding overdue payments and maintain accurate records of transactions.

6. Customer Feedback & Insights:

• Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform.
• Provide monthly performance reports to clients, showcasing the ROI and success metrics.

7. Data-Driven Decision Making:

• Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends.

Key Qualifications:

• Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment.
• Skills: Strong interpersonal, communication, and problem-solving skills.
• Payment Management: Experience in coordinating with clients for timely payments is highly preferred.
• Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms.
• Familiarity with customer success metrics like NPS, CSAT, and churn rates.
• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
• Mindset: Customer-focused, empathetic, and driven by results.

What We Offer:

• A vibrant and inclusive workplace culture.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.

Job Summary

The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with CropIn products. It will be your responsibility to onboard these customers onto our product services and drive usage and adoption of the product in their organization.

Principal Accountabilities

• Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption
• Deliver continuous and routine communication with customers to develop manageable action plans to further enhance our customer partnerships
• Be the single point of contact for our Customers and act as an escalation point to drive resolution in a timely, proactive manner
• Manage customer expectations and develop strong understanding and acceptance of our Value Proposition and Customer ROI
• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
• Be the customer's advocate for feedback and changes into the functional areas they impact
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
• Drive data-driven insights/intelligence to run focused and result-oriented customer engagement programs
• Work closely with Sales Account management and finance teams for upselling and cross-selling opportunities with your accounts

Primary Relationships

• Work with internal cross-functional teams (product, sales, marketing, support etc.) to ensure customer's issues/solutions are addressed

Best fit profile

• Candidates with a B.Sc. in Agriculture and/or an MBA from institutions with focus on agri-business management.
• 3-6 years of experience in Account & Project management & being an advocate for customer success.
• Proven experience in a customer facing role. Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels
• The ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skills
• Hands-on technical knowledge of Software as a service and Web-based products
• Self-starter who can own ongoing customer success of both large and small clients
• Bachelor's / Master's Degree in Business management or Information Technology
• Prior understanding of Agriculture domain or Farming ecosystem will be preferred but not mandatory

Hiring: Customer Success Analyst

Job Type: Full time

Location: Remote (NCR India)

Work Timing: US Pacific Shift

Description:

Experience Level: Mid-Level (Minimum 2 Years Experience)

Reports to: Head of Customer Success

Role Overview

As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies.

Key Responsibilities

• Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.

• Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.

• Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.

• Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).

• Monitor key customer health metrics and take action on churn risks or upsell opportunities.

• Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.

• Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.

Requirements

• Bachelor’s degree in business, Communications, Marketing, or related field.

• 2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.

• Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.

• Proven ability to craft engaging and strategic customer success emails and campaigns.

• Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.

• Experience with HubSpot CRM or similar tools is highly preferred.

• Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.

• Will be working US Pacific Standard Time.

What We Offer

• Competitive salary and performance-based bonuses

• Flexible work environment

• Professional development opportunities

• A collaborative, mission-driven team

We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams.

As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsoft’s products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization.

If you are tech-savvy with a passion for Cloud and IT Service Management, and enjoy helping strategic enterprise customers maximize their use of Microsoft products, this role is for you.

Responsibilities

Reactive and Proactive Support Management:

• Identify trends, dependencies, and failures to provide proactive solutions.
• Monitor trending incidents to engage in proactive upgrades and address common themes.
• Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions.
• Chair weekly meetings with Incident Managers (IM) to identify and implement improvements.

Customer Engagement and Training:

• Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.
• Conduct Service Hub customer training sessions.
• Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions.

Reporting, Analysis, and Project Management:

• Prepare escalation summary reports for Customer Success Account Managers (CSAM) and heads of Customer Success Services (CSS).
• Maintain Power BI reporting by summarizing and providing key insights across all customer engagements.
• Track and analyze account metrics, including Unified Credit usage and customer satisfaction scores.
• Participate in various programs to drive the adoption and utilization of Copilot (AI) services

Required (Minimum) Qualifications

• Bachelor’s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field and 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management.
• OR equivalent experience.

Additional (Preferred) Qualifications

• Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent.
• Strong analytical and problem-solving skills with excellent communication and interpersonal skills.
• Proficiency in Microsoft 365 products, including Excel and Power BI.

Candidate Profile Requirements

• Candidates should have strong project management and organisational skills.
• Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves).
• Target experience levels: 3–5 years for some roles, 8+ years for others.
• Location: Bangalore (Work-from-home setup)
• Note: While this is a remote role, the client requires team members to be based in Bangalore, as occasional visits to customer locations may be necessary.

Job Title : Customer Success Specialist

Experience Level : 3+ Years

Location : Remote (WFH)

Shift Time: US shift

RESPONSIBILITIES

• Source quotes from airlines, negotiate to secure the best options.
• Provide customers with quotes based on available freight opportunities.
• Book shipments offered by customers
• Communicate and attain approvals for extra charges on customer shipments
• Proactively communicate with customers on the status of their shipments and any issues that come along
• Assist with challenging requests and know when they should be escalated

APPLICANTS

• Demonstratable experience working in air freight forwarding
• Comfort with and interest in learning and working with new technology platforms and systems.
• Fluent in English - verbal and written
• Working in a customer-facing role a plus
• Proven ability to maintain high levels of customer service
• Strong verbal and written communication skills
• Go-getter attitude with the ability to come up with solutions to challenges

About Office Beacon: It's the first Offshore Graphic, Data Services, and Software Services Provider to support its customers with North American and European management and customer service teams directly from its India-based production facility. Office Beacon realizes 100% growth for 5th year in a row. Office Beacon, Named to Inc. Magazine's Fastest Growing Company List for a 5th Year in a Row! Office Beacon is a 100% export-oriented unit having its production facility in Baroda (Gujarat) and headquartered in the USA. Office Beacon houses a team of expert designers and software developers to offer our clients the best in web solutions. We design aesthetically pleasing, informative, and interactive websites that superbly reflect clients' corporate identity and philosophy.

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile .

What We’re Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree in Computer Science, Engineering, or a related field.

️ Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

Location

This is a remote opportunity, but the role holder's base location has to be Hyderabad or Bangalore.

Role in a nutshell:

Driving customer advocacy, you will assist clients in realising value from BrowserStack’s product portfolio and help them use our products to meet their goals. With a solid understanding of technology, you will manage multiple stakeholders, drive customer engagement at key points in the customer journey, and onboard and adopt our products.

Desired experience:

• 7-10 years of experience in Customer Success/Customer facing role
• Extensive experience in Customer Lifecycle Management, from onboarding to retention.
• Skilled in conducting training sessions and leveraging playbooks for smooth adoption.
• Proficient in driving product usage through check-ins, adoption insights, and engagement tracking.
• Strong track record in cross-sells, up-sells, and renewals alongside AEs.
• Experienced in churn prevention, proactive renewals, and resolving customer concerns.
• Background in complex technology products with a deep understanding of business environments.
• Excellent communication skills across email, phone, and in-person interactions.
• Adept at identifying business needs, process gaps, and translating them into opportunities.
• Ability to demonstrate ROI to both technical and executive audiences.
• Flexible to work in shifts; QA/testing experience is a plus.

Key Responsibilities:

• Manage multiple priorities for enterprise and strategic customers.
• Onboard and train customers for effective platform usage.
• Deliver personalized product demos and webinars.
• Identify risks and implement mitigation strategies for retention and growth.
• Collaborate with AE/Renewals teams to ensure seamless renewals.
• Lead quarterly/monthly reviews, offering best practices and guidance.
• Foster customer advocacy within your portfolio.