19 Customer Relationship Management jobs in Kanpur

• Onboard new customers and ensure a smooth transition to using our products/services.
• Develop and maintain strong, long-lasting relationships with a portfolio of clients.
• Proactively monitor customer health and engagement, identifying potential churn risks.
• Provide timely and effective customer support, resolving issues efficiently.
• Conduct regular check-ins and business reviews with clients.
• Educate customers on product features and best practices.
• Identify opportunities for account expansion and growth.
• Act as the voice of the customer internally, relaying feedback to product and sales teams.
• Develop and share customer success stories and testimonials.
• Track key customer success metrics and report on performance.
• Collaborate with sales and support teams to ensure a seamless customer experience.

Job Title: Client Success Associate - Sales Support & CRM Executive

About the Role

We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches.
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively if needed.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.

Please find the appended Job Description:

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

About the Role

We are looking for a detail-oriented Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Escalate to the Manager if sales data is incomplete or pending.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches .
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in Tamil and Hindi is required. Must be multilingual.
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

This role bridges CRM management, sales support, and client interaction , ensuring Readywire’s data is always updated, accurate, and driving growth.

• Manage a portfolio of high-value customer accounts, fostering strong relationships.
• Develop and execute customer success plans to ensure clients achieve their desired outcomes.
• Onboard new customers, ensuring a smooth and effective implementation process.
• Conduct regular check-ins and business reviews to assess customer satisfaction and identify areas for growth.
• Proactively identify and address customer churn risks and implement mitigation strategies.
• Educate customers on new features and best practices to maximize product adoption.
• Serve as a liaison between customers and internal teams (Product, Sales, Support).
• Identify and communicate upsell and cross-sell opportunities to the sales team.
• Track key customer success metrics and report on account health.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven experience in managing enterprise-level accounts and driving customer retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Ability to analyze customer data and identify trends and insights.
• Proactive problem-solving skills and a client-centric mindset.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.
• Ability to work independently and manage priorities effectively in a remote setting.

• Develop and nurture strong, long-term relationships with a portfolio of enterprise clients, serving as their trusted advisor.
• Drive customer adoption and engagement with our platform, ensuring clients are fully leveraging its capabilities to achieve their business objectives.
• Proactively monitor client health and identify potential risks, implementing retention strategies to mitigate churn.
• Conduct regular business reviews (QBRs) to demonstrate value, share insights, and align on strategic goals.
• Identify and pursue opportunities for account expansion, upselling, and cross-selling.
• Serve as the voice of the customer internally, providing valuable feedback to Product, Sales, and Marketing teams.
• Develop and execute success plans tailored to each client's unique needs and goals.
• Onboard new clients effectively, ensuring a smooth transition and early adoption.
• Manage and resolve customer escalations with a sense of urgency and professionalism.
• Contribute to the development of customer success best practices and playbooks.
• Track and report on key customer success metrics (e.g., NPS, adoption rates, churn).
• Collaborate with the Sales team to ensure seamless handoffs and successful renewals.
• Stay informed about industry trends and our product roadmap to provide proactive guidance.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 7+ years of experience in Customer Success, Account Management, or a similar client-facing role within the SaaS industry.
• Proven track record of building and maintaining strong relationships with enterprise clients.
• Demonstrated success in driving customer adoption, retention, and expansion.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex ideas clearly and concisely.
• Strong understanding of SaaS business models and customer lifecycle management.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• Exceptional problem-solving and strategic thinking abilities.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Experience in conducting successful business reviews and delivering impactful presentations.
• A proactive, results-oriented mindset with a passion for customer advocacy.

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategic success plans tailored to individual client goals and objectives.
• Onboard new clients, providing comprehensive training and support to ensure successful adoption.
• Conduct regular business reviews (QBRs) with clients to assess progress and identify areas for growth.
• Proactively monitor client health and engagement metrics, identifying and addressing potential risks.
• Serve as the primary point of contact for client escalations, working collaboratively to resolve issues.
• Identify opportunities for upselling and cross-selling additional products or services.
• Gather client feedback and insights to inform product development and service improvements.
• Collaborate effectively with internal teams, including Sales, Support, and Product.
• Mentor and coach junior Customer Success Managers.
• Contribute to the development and refinement of customer success playbooks and processes.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5-7 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in the SaaS industry.
• Proven track record of managing and growing client relationships.
• Strong understanding of SaaS platforms and the value proposition for businesses.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a remote environment.
• Experience in mentoring or leading a team is a significant advantage.