43 Customer Relationship Management jobs in Kochi

Qualifications and Skills

• Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
• A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
• Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
• Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
• Competency in lead management to handle and optimize lead capture and conversion rates systematically.
• Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
• Strong communication and interpersonal skills to foster positive relationships with clients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

• Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
• Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
• Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
• Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
• Implement CRM software updates and integrations, ensuring seamless operations and data flow.
• Assist in the development and execution of marketing automation strategies to maximize engagement.
• Provide training to team members on CRM usage and best practices to enhance overall productivity.
• Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

Qualifications and Skills

• Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
• A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
• Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
• Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
• Competency in lead management to handle and optimize lead capture and conversion rates systematically.
• Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
• Strong communication and interpersonal skills to foster positive relationships with clients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

• Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
• Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
• Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
• Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
• Implement CRM software updates and integrations, ensuring seamless operations and data flow.
• Assist in the development and execution of marketing automation strategies to maximize engagement.
• Provide training to team members on CRM usage and best practices to enhance overall productivity.
• Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

• Manage a portfolio of assigned clients, serving as their primary point of contact and trusted advisor.
• Develop a deep understanding of each client's business objectives, challenges, and how our solutions can address them.
• Onboard new clients smoothly, ensuring they are set up for success and understand the full capabilities of our offerings.
• Conduct regular business reviews (QBRs) with clients to assess their progress, identify areas for improvement, and demonstrate ROI.
• Proactively identify and address potential client issues or churn risks, developing and implementing mitigation strategies.
• Drive product adoption and engagement by educating clients on new features and best practices.
• Identify opportunities for upselling and cross-selling relevant products and services to existing clients.
• Collaborate with sales, support, and product teams to ensure a seamless client experience.
• Collect and relay client feedback to the product development team to inform future product enhancements.
• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.
• Track and analyze key customer success metrics (e.g., NPS, CSAT, churn rate, adoption rates).
• Create and deliver training materials and documentation for clients.
• Represent the voice of the customer internally, advocating for their needs.
• Stay up-to-date on industry trends and best practices in customer success and account management.
• Contribute to the development and refinement of customer success playbooks and processes.
• Resolve escalated customer issues in a timely and effective manner.
• Foster a culture of customer-centricity within the organization.
• Prepare and present reports on client health and account status to management.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS or technology environment.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Proactive problem-solving skills and the ability to think strategically.
• Experience in analyzing customer data and identifying trends.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Familiarity with hybrid work models and the ability to collaborate effectively across different work settings.

• Onboarding new clients, providing comprehensive training and setup assistance to ensure a smooth transition.
• Developing and maintaining strong, long-lasting relationships with a portfolio of key clients.
• Proactively engaging with clients to understand their business objectives and how our solutions can help them achieve their goals.
• Monitoring client health and usage patterns to identify potential risks or opportunities for upselling/cross-selling.
• Conducting regular business reviews with clients to demonstrate value, share insights, and gather feedback.
• Resolving client issues efficiently and effectively, escalating to appropriate internal teams when necessary.
• Educating clients on new product features, updates, and best practices.
• Gathering customer feedback and insights to inform product development and service improvements.
• Achieving key performance indicators (KPIs) related to client retention, satisfaction, and advocacy.
• Collaborating with sales, support, and product teams to ensure a seamless customer experience.
• Advocating for the customer internally, representing their needs and perspectives.
• Contributing to the development of customer success playbooks and resources.

We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments.

You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices.

Responsibilities:

Requirements:

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

Company Description

DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

Role Description

This is a full-time Remote role for a Customer Success Specialist. The position is open for Chennai & Bangalore Candidates only. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. They will handle communication with clients, analyze customer needs and issues, and work towards resolving those issues promptly.

What You'll Do

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment

Qualities That Will Make You Successful

• 3 -5 years of experience in a customer facing role.
• Prior experience in supporting Dev/QA tools is a MUST.
• Outstanding customer communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
• Should be willing to work in US time zone.
• Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
• Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
• Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

Company Description

DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

Role Description

This is a full-time Remote role for a Customer Success Specialist. The position is open for Chennai & Bangalore Candidates only. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. They will handle communication with clients, analyze customer needs and issues, and work towards resolving those issues promptly.

What You'll Do

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment

Qualities That Will Make You Successful

• 3 -5 years of experience in a customer facing role.
• Prior experience in supporting Dev/QA tools is a MUST.
• Outstanding customer communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
• Should be willing to work in US time zone.
• Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
• Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
• Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.