59 Customer Relationship Management jobs in Kochi

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Qualifications and Skills

• Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
• A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
• Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
• Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
• Competency in lead management to handle and optimize lead capture and conversion rates systematically.
• Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
• Strong communication and interpersonal skills to foster positive relationships with clients and team members.
• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Roles and Responsibilities

• Manage and maintain customer relationships, ensuring high levels of satisfaction and retention.
• Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement.
• Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals.
• Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes.
• Implement CRM software updates and integrations, ensuring seamless operations and data flow.
• Assist in the development and execution of marketing automation strategies to maximize engagement.
• Provide training to team members on CRM usage and best practices to enhance overall productivity.
• Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Role Overview:

As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed.

Key Responsibilities:

1. Client Onboarding & Relationship Management:

• Seamlessly onboard new customers and guide them through the platform.
• Develop and maintain strong relationships with key stakeholders in client accounts.

2. Customer Success Strategy:

• Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling.
• Proactively resolution of customer's query.
• Develop and execute customer success plans tailored to each client’s business goals.

3. Product Adoption & Training:

• Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage.
• Organize and conduct product training sessions for clients.

4. Escalation & Support Management:

• Resolve client escalations promptly and provide actionable solutions.
• Act as the point of contact for client queries and coordinate with internal teams for resolution.

5. Payment Collection:

• Monitor client payment statuses and coordinate payment collections in a timely manner.
• Follow up with clients regarding overdue payments and maintain accurate records of transactions.

6. Customer Feedback & Insights:

• Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform.
• Provide monthly performance reports to clients, showcasing the ROI and success metrics.

7. Data-Driven Decision Making:

• Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends.

Key Qualifications:

• Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment.
• Skills: Strong interpersonal, communication, and problem-solving skills.
• Payment Management: Experience in coordinating with clients for timely payments is highly preferred.
• Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms.
• Familiarity with customer success metrics like NPS, CSAT, and churn rates.
• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
• Mindset: Customer-focused, empathetic, and driven by results.

What We Offer:

• A vibrant and inclusive workplace culture.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.

Job Title : Customer Success Specialist

Experience Level : 3+ Years

Location : Remote (WFH)

Shift Time: US shift

RESPONSIBILITIES

• Source quotes from airlines, negotiate to secure the best options.
• Provide customers with quotes based on available freight opportunities.
• Book shipments offered by customers
• Communicate and attain approvals for extra charges on customer shipments
• Proactively communicate with customers on the status of their shipments and any issues that come along
• Assist with challenging requests and know when they should be escalated

APPLICANTS

• Demonstratable experience working in air freight forwarding
• Comfort with and interest in learning and working with new technology platforms and systems.
• Fluent in English - verbal and written
• Working in a customer-facing role a plus
• Proven ability to maintain high levels of customer service
• Strong verbal and written communication skills
• Go-getter attitude with the ability to come up with solutions to challenges

About Office Beacon: It's the first Offshore Graphic, Data Services, and Software Services Provider to support its customers with North American and European management and customer service teams directly from its India-based production facility. Office Beacon realizes 100% growth for 5th year in a row. Office Beacon, Named to Inc. Magazine's Fastest Growing Company List for a 5th Year in a Row! Office Beacon is a 100% export-oriented unit having its production facility in Baroda (Gujarat) and headquartered in the USA. Office Beacon houses a team of expert designers and software developers to offer our clients the best in web solutions. We design aesthetically pleasing, informative, and interactive websites that superbly reflect clients' corporate identity and philosophy.

Job Summary

The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with CropIn products. It will be your responsibility to onboard these customers onto our product services and drive usage and adoption of the product in their organization.

Principal Accountabilities

• Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption
• Deliver continuous and routine communication with customers to develop manageable action plans to further enhance our customer partnerships
• Be the single point of contact for our Customers and act as an escalation point to drive resolution in a timely, proactive manner
• Manage customer expectations and develop strong understanding and acceptance of our Value Proposition and Customer ROI
• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
• Be the customer's advocate for feedback and changes into the functional areas they impact
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
• Drive data-driven insights/intelligence to run focused and result-oriented customer engagement programs
• Work closely with Sales Account management and finance teams for upselling and cross-selling opportunities with your accounts

Primary Relationships

• Work with internal cross-functional teams (product, sales, marketing, support etc.) to ensure customer's issues/solutions are addressed

Best fit profile

• Candidates with a B.Sc. in Agriculture and/or an MBA from institutions with focus on agri-business management.
• 3-6 years of experience in Account & Project management & being an advocate for customer success.
• Proven experience in a customer facing role. Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels
• The ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skills
• Hands-on technical knowledge of Software as a service and Web-based products
• Self-starter who can own ongoing customer success of both large and small clients
• Bachelor's / Master's Degree in Business management or Information Technology
• Prior understanding of Agriculture domain or Farming ecosystem will be preferred but not mandatory

We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments.

You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices.

Responsibilities:

Requirements:

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Role Overview:

As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed.

Key Responsibilities:

1. Client Onboarding & Relationship Management:

• Seamlessly onboard new customers and guide them through the platform.
• Develop and maintain strong relationships with key stakeholders in client accounts.

2. Customer Success Strategy:

• Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling.
• Proactively resolution of customer's query.
• Develop and execute customer success plans tailored to each client’s business goals.

3. Product Adoption & Training:

• Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage.
• Organize and conduct product training sessions for clients.

4. Escalation & Support Management:

• Resolve client escalations promptly and provide actionable solutions.
• Act as the point of contact for client queries and coordinate with internal teams for resolution.

5. Payment Collection:

• Monitor client payment statuses and coordinate payment collections in a timely manner.
• Follow up with clients regarding overdue payments and maintain accurate records of transactions.

6. Customer Feedback & Insights:

• Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform.
• Provide monthly performance reports to clients, showcasing the ROI and success metrics.

7. Data-Driven Decision Making:

• Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends.

Key Qualifications:

• Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment.
• Skills: Strong interpersonal, communication, and problem-solving skills.
• Payment Management: Experience in coordinating with clients for timely payments is highly preferred.
• Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms.
• Familiarity with customer success metrics like NPS, CSAT, and churn rates.
• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
• Mindset: Customer-focused, empathetic, and driven by results.

What We Offer:

• A vibrant and inclusive workplace culture.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Role Overview:

As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed.

Key Responsibilities:

1. Client Onboarding & Relationship Management:

• Seamlessly onboard new customers and guide them through the platform.
• Develop and maintain strong relationships with key stakeholders in client accounts.

2. Customer Success Strategy:

• Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling.
• Proactively resolution of customer's query.
• Develop and execute customer success plans tailored to each client’s business goals.

3. Product Adoption & Training:

• Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage.
• Organize and conduct product training sessions for clients.

4. Escalation & Support Management:

• Resolve client escalations promptly and provide actionable solutions.
• Act as the point of contact for client queries and coordinate with internal teams for resolution.

5. Payment Collection:

• Monitor client payment statuses and coordinate payment collections in a timely manner.
• Follow up with clients regarding overdue payments and maintain accurate records of transactions.

6. Customer Feedback & Insights:

• Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform.
• Provide monthly performance reports to clients, showcasing the ROI and success metrics.

7. Data-Driven Decision Making:

• Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends.

Key Qualifications:

• Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment.
• Skills: Strong interpersonal, communication, and problem-solving skills.
• Payment Management: Experience in coordinating with clients for timely payments is highly preferred.
• Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms.
• Familiarity with customer success metrics like NPS, CSAT, and churn rates.
• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
• Mindset: Customer-focused, empathetic, and driven by results.

What We Offer:

• A vibrant and inclusive workplace culture.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.