41 Customer Relationship Management jobs in Kolkata

Company Description

Yoga & Happiness is an education organization dedicated to serving Yoga Professionals. We provide comprehensive Yoga Teachers Training in various categories, including Yoga Education and Training, and Yoga Therapy. Our courses cater to a wide range of expertise levels, from Yoga Volunteers and Protocol Instructors to Yoga Teachers, Evaluators, and Masters. In the realm of Yoga Therapy, our programs include training for Assistant Yoga Therapists, Yoga Therapists, and Therapeutic Yoga Consultants.

Role Description

This is a contract remote role for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing and analyzing customer interactions and data, developing sales strategies, and ensuring customer satisfaction. The position involves daily tasks such as handling customer inquiries, maintaining CRM systems, coordinating with different departments, and running reports to support decision-making processes.

Qualifications

• Customer Relationship Management (CRM) and Sales skills
• Proficiency in Project Management
• Strong Analytical Skills
• Excellent Communication skills
• Experience in the education or wellness industry is a plus
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, or related field

Location: Bhubaneswar

We are seeking a highly motivated and dynamic Customer Relationship Manager

(CRM) to join our real estate team in Bhubaneswar. The ideal candidate will act as the

primary point of contact for our clients, ensuring a seamless and satisfying customer

experience throughout their journey with us.

Key Responsibilities:

● Assist clients in understanding property options, legal processes, and financial

implications.

● Handle customer inquiries, provide tailored solutions, and address concerns

promptly.

● Coordinate site visits and guide clients through project details.

● Maintain an updated CRM database to track leads, conversions, and client

interactions.

● Collaborate with sales, marketing, and operations teams to deliver exceptional

service.

● Collect and analyze customer feedback to identify areas of improvement.

● Stay informed about the real estate market, industry trends, and competitor

offerings.

Qualifications:

● Proven experience in customer relationship management, preferably in real

estate.

● Excellent communication and interpersonal skills.

● Strong problem-solving and negotiation abilities.

● Proficient in CRM tools and MS Office Suite.

● Fluency in English, Hindi and Oriya is preferred.

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Job Title: Manager - Customer Success

Location: Salt Lake, Sector 5, Kolkata

Shift Timings: 1:15pm to 10:30pm | Alt Saturdays till 6:30pm

Employment Type: Full Time On-Site

Industry: Telecommunications, Security and Managed IT

Salary: Upto 12 LPA

Who are we:

Salescom Services, a subsidiary of ABI Business Services, owns & operates 2x separate Businesses with annual turnover past 5M current financial year & has been operating for over a decade. ABI, being the parent Company, does trading as V4One ) & also as V4 Consumer ) & both have been trading over a decade led by multi-functional teams & leadership.

• V4One is a full-service B2B technology provider offering Unified Communications, Cybersecurity, Managed IT, and Cloud Services to 1000+ SMEs across Britain.
• V4 Consumer is a licensed ISP delivering broadband, smart home tools, and connectivity solutions to 8000+ residential clients, growing by 500+ new customers monthly.

We are recognized finalists at prestigious awards like the British Business Awards, ISPA, CRN Channel Awards, and the Great British Entrepreneur Awards.

• Role Description:
  
  As a Customer Success Manager, you will lead strategic efforts to retain existing customers, renew contracts, and win back former clients.

This role demands a proactive mindset, strong commercial acumen, and a deep understanding of customer lifecycle management in the telecom sector.

You will work closely with the board and cross-functional teams to design and execute retention strategies that align with business goals. Your success will be measured by customer longevity, renewal rates, and win-back conversions.

Responsibilities:

• Customer Retention Strategy: Develop and implement retention campaigns to reduce churn and enhance customer loyalty.
• Contract Renewals: Manage end-of-term contract negotiations, ensuring timely renewals and upselling opportunities.
• Win-Back Initiatives: Identify and re-engage former customers through targeted outreach and customized offers.
• Customer Insights & Feedback: Analyze churn data, conduct exit interviews, and use insights to improve retention tactics.
• Cross-Functional Collaboration: Work with Sales, Customer Service, and Marketing to ensure seamless customer experience.
• Performance Monitoring: Track KPIs such as churn rate, renewal rate, and win-back success; report to senior leadership.
• CRM Management: Maintain accurate records of customer interactions, renewal status, and campaign outcomes.

Must Have Skills:

• Proven experience in customer retention, renewals, or account management (preferably in telecom)
• Proven experience in a Leadership role.
• Strong negotiation and communication skills.
• Data-driven mindset with experience in churn analysis and customer segmentation.
• Ability to lead and motivate a small team or work independently.
• Familiarity with CRM platforms (e.g., Salesforce, Zoho, Freshdesk).
• Strategic thinking with a 'Business First' approach to decision-making.

Good to Have Skills:

• Experience with loyalty programs or customer lifecycle marketing.
• Understanding of telecom billing and contract structures.
• Exposure to win-back campaigns and reactivation strategies.
• Knowledge of GDPR and customer data handling.
• Emotional intelligence and customer empathy.

Benefits:

• Competitive salary, performance-based bonuses
• Health insurance for self and dependents
• Professional development and certifications
• Inclusive and collaborative work culture
• Cafe facilities and free drop services

How to Apply:

Send your resume and cover letter to with the subject line' Manager - Customer Success.

We are an equal opportunity employer and welcome candidates from all backgrounds.

Customer Success Manager ( US )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 1+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

Customer Success Executive

Location : Pune (WFH)

Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About the Role

As a Customer Success Executive , you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role.

Key Responsibilities

• Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.
• Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products : Develop expertise in our products to offer confident and effective guidance.
• Drive Value : Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems : Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

• Charismatic Communicator : A confident, engaging personality with excellent verbal and written communication skills.
• Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
• Strategic Thinker : Ability to anticipate customer needs and create value-driven interactions.
• Quick Learner : A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

• Competitive Pay : Reflective of your contributions and impact.
• Supportive Leadership : Work with innovative leaders who encourage growth.
• Career Development : Opportunities for learning and professional advancement.
• Recognition : A culture that celebrates hard work and creativity.
• Inspiring Environment : Be part of a team driving innovation in e-commerce.

Ready to Join Us?

Reply to this email with the following details:

• Current Location
• Notice Period
• Current/Last Drawn CTC
• Expected CTC
• Ok with Night Shift or Early Morning Day Shift?

What to Expect in the Hiring Process

• Written Assignment : Showcase your skills and approach to customer success.
• Call with Founders : Gain insights into our vision and discuss how you can contribute.

We’re excited to connect and explore the opportunity with you!

Job Title: Client Success Associate - Sales Support & CRM Executive

About the Role

We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches.
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively if needed.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.

Please find the appended Job Description:

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

About the Role

We are looking for a detail-oriented Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Escalate to the Manager if sales data is incomplete or pending.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches .
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales/BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

• Strong communication & follow-up skills.
• Fluency in Tamil and Hindi is required. Must be multilingual.
• Basic knowledge of CRM/LMS systems and data entry.
• High attention to detail, patience, and accuracy.
• Ability to coordinate with multiple stakeholders and escalate effectively.

Preferred Attributes

• Prior experience in Sales Support / Data Entry / CRM Executive roles.
• Strong organizational and time-management skills.
• Ability to work under pressure with persistence and discipline.

This role bridges CRM management, sales support, and client interaction , ensuring Readywire’s data is always updated, accurate, and driving growth.