78 Customer Relationship Management jobs in Lucknow

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Company Description

Wood Capital Finance Ltd was incorporated in 1992 as a comprehensive financial services provider. Specializing in Home Loans, Loan Against Property, and SME loans, WCFL primarily focuses on catering to the financial needs of lower, middle, and informal income group families in semi-urban and rural areas of India.

Role Description

This is a full-time on-site role for a Customer Service Manager, located in Lucknow. The Customer Service Manager will oversee daily customer service operations, aiming to enhance customer satisfaction and ensure effective customer support. Responsibilities include managing the customer service team, addressing customer inquiries and issues, implementing service procedures and policies, and analyzing customer feedback to improve service quality. The role requires excellent communication and analytical skills to maintain high customer satisfaction.

Qualifications

• Skills in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills and experience in evaluating customer service processes
• Excellent Communication skills, both written and verbal
• Proven ability to manage a team and work in a fast-paced environment
• Relevant experience in the financial services industry is a plus
• Bachelor's degree in Business, Finance, or a related field

The Incumbent would be required to handle calls from customers of one of the worlds biggest car aggregators in a voice based call center environment

Job Opening Startek (Voice Process – BLINKIT Inbound Rider Support)

Dear Candidate,

Kindly check the JD below. Please stay active during the interview process and be patient while waiting for your turn.

Position: Voice Process (Inbound – 90% Riders, 10% Customers)

Work Mode: Work from Home

Qualification: Graduate / Undergraduate

Experience: * Freshers & Experienced welcome

Shifts & Working -

• 6 days working (1 rotational week off, not Sat/Sun)
• Rotational shifts (Afternoon/Evening/Night, no morning)
• 9 hrs shift (8 hrs work + 1 hr break)
• Must log in 15 min before shift
• No planned leaves for the first 3 months & no festival leaves

Salary -

17KCTC TO 20KCTC

Requirements -

• Excellent Hindi & English communication
• Laptop, Mobile, Wi-Fi & Power backup mandatory*
• Must stay on camera full shift
• Immediate joiners preferred

Interview Process -

1. HR Round

2. Operations Round

3. Versant Test

4. Client Round

5. Joining

Note: Ex-employees of _*Startek/Aegis*_ may have longer joining due to approvals.

This hiring is *free of cost* (no charges).

dark fiber leasing and enterprise connectivity sales in the Lucknow. maintain strong B2B relationships with enterprises and ISPs.Identify new business opportunities and generate revenue growth.Maintain a strong understanding of fiber route.

Hi Jobseeker,

Greeting from ShiningstarsITPL

We are hiring for Customer Service Executives at Lucknow( Gomti Nagar and Hazratganj)

Salary- Upto 3 LPA

6 working days with rotational off

Rotational shift

Fresher/ Experienced/undergraduate/graduate all can apply

CANDIDATE MUST BE EXCELLENT IN ENGLISH COMMUNICATION

Key Responsibilities:

• Handle high volume of inbound and/or outbound calls inquiries from customers.
• Assist customers with queries related to products, services, billing, troubleshooting, and account management.
• Resolve customer complaints efficiently and empathetically.
• Record customer interactions and update account information accurately .
• Adhere to company policies, processes, and standard operating procedures.
• Participate in training sessions to improve product knowledge and customer handling skills.
• Collaborate with team members and escalate complex cases to higher support levels when necessary.

Qualifications:

• Undergraduate/Graduate can apply.
• Experience / Fresher.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving skills.
• Comfortable working in a fast-paced, target-driven environment.

Interested candidates can apply or drop your cv on Nandini)

Regards,

Nandini

HR Executive

Shining stars ITPL

Must have Good English communication skills

Males – 24/7 rotational

Females – Day Shifts (7 AM – 7 PM)

Training: 1 Month Paid Training + Certification

Eligibility: Min 12th Pass

5 Days Working, 2 Rotational Week Offs

9.5 Hrs/day (1 Hr break)

Required Candidate profile

Salary: 17 K CTC + 1,000 PLI

We are seeking a detail-oriented and tech-savvy CRM Executive with exceptional English communication skills to manage and enhance our customer relationship management systems. The ideal candidate will play a pivotal role in ensuring seamless communication between students, parents, counselors, and partner institutions, thereby contributing to the success of our overseas education consultancy services.

Key Responsibilities:

• Manage and update student records in the CRM system, ensuring data accuracy and confidentiality.
• Track leads, follow-ups, and application statuses to facilitate timely interventions.
• Ensure smooth communication flow between counselors, students, and management.
• Generate regular reports and dashboards for performance tracking and decision-making.
• Coordinate with the counseling team to improve lead conversion rates.
• Maintain data accuracy and confidentiality at all times.
• Liaison and interact with students from time to time for application and admission process related tasks

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Expected Start Date: 09/09/2025