35 Customer Relationship Management jobs in Lucknow

Company Description

Welcome to Dam Good Fish, where innovation meets freshness. As pioneers in the industry, we’ve introduced the revolutionary concept of 'dam to table' to India, ensuring that every bite of our seafood is exceptional. We are committed to providing the finest selection of fish straight from the dam to your table. Experience the difference with Dam Good Fish.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Gurugram. The CRM Manager will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention. Daily tasks include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service. Additionally, the CRM Manager will work on market segmentation and collaborate with project management to drive continuous improvement.

Qualifications

• Strong Analytical Skills for data analysis and insights
• Excellent Communication Skills for effective customer interaction and team collaboration
• Experience in Sales and Market Segmentation
• Map and own the repeat customer journey
• Nudge and retain existing customers
• Build sustainable revenue streams from loyalty and retention
• Familiar with CRM platforms (WebEngage, MoEngage, etc)
• Proven ability to work in a fast-paced environment
• Bachelor's degree in Business Administration, Marketing, or related field
• Familiarity with CRM software and tools

• Build and maintain strong, long-lasting relationships with assigned customers.
• Onboard new customers and ensure successful adoption of our products/services.
• Proactively engage with customers to understand their needs and challenges.
• Provide timely and effective support, resolving issues and answering queries.
• Educate customers on product features, updates, and best practices.
• Monitor customer health metrics and proactively address any risks.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Gather customer feedback and share insights with relevant internal teams.
• Drive customer retention and reduce churn through proactive engagement.
• Advocate for customer needs within the organization.

• Bachelor's degree in Business, Communications, or a related field.
• 2-4 years of experience in customer success, account management, or a similar client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and customer success platforms.
• Ability to manage multiple priorities and client accounts simultaneously.
• Empathy and a genuine desire to help customers succeed.
• Experience in a SaaS or technology-related industry is a plus.
• Ability to work effectively in both remote and office environments.

About Intervue.io

Intervue.io is revolutionizing the technical hiring landscape by providing an all-in-one platform that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews.

With a growing presence in the India, US, and MENA regions, and a dynamic team based in HSR Layout, Bangalore, we're poised for our next phase of growth. As a seed-stage startup that has grown 4X year-over-year, we're looking for ambitious talent to join our journey.

Why work with us:

• Innovative Culture: Be part of a team that's redefining technical hiring
• Global Impact: Work on products used by companies worldwide
• Growth Opportunities: Shape your career in a fast-paced startup environment
• Collaborative Environment: Join a team that values creativity, autonomy, and continuous learning
• Product Influence: Bridge the gap between product development and market needs
• Business Impact: Drive adoption of our platform through compelling messaging and positioning.

Day-to-day responsibilities include:

• Perform daily & weekly reporting activities
• Proficient in writing & creating customized emails
• Perform cross team functioning
• Handling the Data collection, sorting and checking
• Create minutes of the meeting
• Perform regular follow ups with clients over calls
• Actively follow the instruction of senior
• Organize & Prioritize the work
• Regular follow ups with customers over calls for collection and following up on invoices

Requirements:

• Prior experience of 2-3 months internship in sales/business development/client relation/post sales.
• Experience & knowledge of B2B Saas based industry
• Can devote 9 hours a day for 6 days a week. Available to start from 10 am onwards
• Excellent written & spoken communication skills
• Knowledge of various tools & data collection

Good to have:

• Experience in customer relationship management.

Location: Bangalore Office, HSR Layout

Duration: 6 months

Stipend: 15k/- per month

Working Hours: 10:00 AM – 7:00 PM, 6 days a week

At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth.
Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents.

As a Customer Success Associate , you’ll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Your job? Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. You’ll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities.

This isn’t just about “checking in” or “managing accounts” — you’ll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, you’ll help clients thrive while contributing to the company’s long-term success. We’re looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If you’re passionate about building relationships and driving impact, this is your chance to shine.

1. Customer Onboarding & Adoption

Guide new sellers through product onboarding, ensuring smooth setup and adoption of core features.

Provide training and resources to help customers unlock maximum value from our application.

2. Customer Engagement & Relationship Management

Maintain regular communication with sellers to understand their business goals and align solutions accordingly.

Build strong relationships to position the platform as a trusted partner in their e-commerce journey.

3. Upselling & Cross-Selling

Identify opportunities to introduce add-on modules, advanced features, or higher-tier plans.

Execute strategic upsell and cross-sell initiatives to drive account expansion and increase customer LTV.

4. Revenue Growth

Contribute directly to revenue generation targets through proactive account management.

Collaborate with sales and product teams to create customer success-driven growth strategies.

5. Churn & Retention Management

Monitor customer health scores, usage data, and feedback to identify at-risk accounts.

Develop and execute retention strategies to reduce churn and improve renewal rates.

6. Product Feedback & Insights

Gather seller feedback and share insights with the product team to enhance usability and feature relevance.

Act as the voice of the customer in internal discussions, ensuring product-led growth aligns with customer needs.

7. Reporting & Metrics

Track and report key metrics like NPS, adoption rates, expansion revenue, and churn rate.

Use data to measure success, identify trends, and propose improvements.