CRM (Customer Relationship Management)

Lucknow, Uttar Pradesh Chemmanur International Holidays And Resorts Limited

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Job Description

  • Build customer relationships with Existing Members.
  • Manage customer communication - Oral / Written.
  • Resolve customer issues within the TAT.
  • Improve customer care by giving better service to the members.
  • Expand customer base by pitching Upgradation to Members and increase in revenue.
  • Skills required - Communication Oral / Written, Customer service, Problem-Solving, Negotiation, Time management, Computer, Target Oriented.
  • Reporting To - Branch Manager/ Regional Manager.
  • Candidate Profile required

  • Education – Graduate / Post Graduate from renowned university
  • Years of Experience

    Minimum two years in CRM

    Compensation

    Salary: As per industry standards + incentives. Benefits – Travel Allowance

    Apply to us in confidence to
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    Customer Success Manager

    226001 Lucknow, Uttar Pradesh ₹48000 Annually WhatJobs

    Posted 1 day ago

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    full-time
    Our client is seeking a proactive and customer-centric Customer Success Manager to join their dedicated team. This role is pivotal in fostering strong, long-term relationships with clients, ensuring they derive maximum value from our services. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, providing ongoing support, and identifying opportunities for growth and enhanced engagement.

    Key responsibilities include understanding client needs, developing tailored success plans, and proactively addressing any challenges or concerns. You will conduct regular check-ins, product demonstrations, and training sessions to ensure clients are fully leveraging our offerings. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills. A deep understanding of customer relationship management (CRM) principles and a passion for delivering outstanding customer experiences are essential. You should be adept at building rapport, managing client expectations, and driving client retention and satisfaction.

    We are looking for individuals with a proven background in customer success, account management, or a similar client-facing role. A Bachelor's degree in Business Administration, Communications, Marketing, or a related field is preferred. Experience with CRM software (e.g., Salesforce, HubSpot) and familiarity with (mention client's industry briefly, e.g., SaaS, technology solutions) are highly advantageous. The ability to work collaboratively with sales, support, and product teams is crucial. You should be organized, detail-oriented, and possess a strong work ethic, thriving in a dynamic environment.

    This role requires you to be based in our office in **Lucknow, Uttar Pradesh, IN**, allowing for direct collaboration with your colleagues and immediate client interaction. If you are passionate about customer advocacy and possess the skills to build and maintain successful client partnerships, we encourage you to apply and become an integral part of our client's success story.
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    Customer Success Manager

    226001 Lucknow, Uttar Pradesh ₹50000 Annually WhatJobs

    Posted 1 day ago

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    full-time
    Our client, a renowned provider of innovative software solutions, is seeking an empathetic and results-driven Customer Success Manager to enhance client satisfaction and retention in **Lucknow, Uttar Pradesh, IN**. This pivotal role focuses on building strong, long-term relationships with our clients, ensuring they maximize the value derived from our products and services. You will be the primary point of contact for a portfolio of clients, understanding their business objectives and guiding them through onboarding, adoption, and ongoing usage. Key responsibilities include proactive engagement, conducting regular check-ins, identifying potential issues and providing timely resolutions, educating clients on new features and best practices, and advocating for their needs internally. The ideal candidate will possess exceptional communication, negotiation, and problem-solving skills, coupled with a deep understanding of customer relationship management principles. Experience in a customer-facing role, such as account management, client services, or support, is essential. A background in technology or software services is highly desirable. You should be adept at managing multiple client accounts simultaneously, demonstrating strong organizational skills and a proactive approach to client retention and growth. A bachelor's degree in a relevant field is preferred. This is an exciting opportunity for an individual passionate about helping clients succeed and contributing to the growth of a respected technology company. The role offers a hybrid work model, blending in-office collaboration with the flexibility of remote work. Our client fosters a supportive and dynamic team environment, encouraging professional development and career advancement. You will play a vital role in ensuring our clients' continued success and loyalty, contributing directly to the company's reputation for excellent customer care. We are looking for someone who can transform client challenges into success stories.
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    Customer Success Manager

    226001 Lucknow, Uttar Pradesh ₹700000 Annually WhatJobs

    Posted 13 days ago

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    Job Description

    full-time
    Our client is a fast-paced SaaS company looking for an exceptional Customer Success Manager to join their remote team. This role is pivotal in ensuring our clients maximize the value they receive from our products and services, fostering long-term relationships and driving customer retention and growth. You will be the primary point of contact for a portfolio of key accounts, proactively engaging with customers to understand their business objectives and align our solutions accordingly. The ideal candidate possesses a strong understanding of SaaS business models, excellent communication and problem-solving skills, and a passion for delivering outstanding customer experiences. Responsibilities include onboarding new customers, providing ongoing product training and support, monitoring customer health metrics, and identifying opportunities for upsell and cross-sell. You will advocate for customer needs internally, collaborating with product, sales, and engineering teams to drive product improvements and resolve issues. Proactive engagement, strategic account planning, and effective risk mitigation are crucial components of this role. The ability to build trust and rapport with stakeholders at various levels within customer organizations is essential. This is a fully remote position, offering the flexibility to work from home and contribute to a globally connected team. We are seeking a proactive, results-oriented individual with a proven track record in customer success, account management, or a related client-facing role. The successful candidate will be adept at managing multiple accounts simultaneously, driving customer adoption, and ensuring high levels of satisfaction and loyalty. Your contributions will directly impact customer lifetime value and overall business growth. This is an exciting opportunity to be part of a thriving company and make a significant difference in the success of our customers. The remote setup allows for a focus on building deep relationships with clients, regardless of their location.

    Key Responsibilities:
    • Manage a portfolio of customer accounts to ensure satisfaction and retention.
    • Onboard new customers and facilitate successful product adoption.
    • Proactively engage with customers to understand their needs and business goals.
    • Conduct regular business reviews and provide strategic guidance.
    • Identify and mitigate churn risks, developing proactive retention strategies.
    • Drive adoption of new features and functionalities.
    • Collaborate with Sales and Product teams to advocate for customer needs.
    • Identify opportunities for account expansion (upsell/cross-sell).
    • Serve as the primary point of contact for escalated customer issues.
    • Track and analyze customer health metrics to drive engagement.

    Qualifications:
    • Bachelor's degree in Business, Marketing, Communications, or a related field.
    • 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS.
    • Proven ability to manage multiple accounts and drive customer retention.
    • Excellent communication, interpersonal, and presentation skills.
    • Strong problem-solving and analytical abilities.
    • Experience with CRM and Customer Success platforms.
    • Ability to understand customer business needs and translate them into solutions.
    • Proactive and results-oriented mindset.
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    Customer Success Associate

    Lucknow, Uttar Pradesh Threecolts

    Posted today

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    About Us

    At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth.
    Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents.



    About the Role

    As a Customer Success Associate , you’ll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Your job? Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. You’ll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities.

    This isn’t just about “checking in” or “managing accounts” — you’ll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, you’ll help clients thrive while contributing to the company’s long-term success. We’re looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If you’re passionate about building relationships and driving impact, this is your chance to shine.



    Key Responsibilities

    1. Customer Onboarding & Adoption

    Guide new sellers through product onboarding, ensuring smooth setup and adoption of core features.

    Provide training and resources to help customers unlock maximum value from our application.

    2. Customer Engagement & Relationship Management

    Maintain regular communication with sellers to understand their business goals and align solutions accordingly.

    Build strong relationships to position the platform as a trusted partner in their e-commerce journey.

    3. Upselling & Cross-Selling

    Identify opportunities to introduce add-on modules, advanced features, or higher-tier plans.

    Execute strategic upsell and cross-sell initiatives to drive account expansion and increase customer LTV.

    4. Revenue Growth

    Contribute directly to revenue generation targets through proactive account management.

    Collaborate with sales and product teams to create customer success-driven growth strategies.

    5. Churn & Retention Management

    Monitor customer health scores, usage data, and feedback to identify at-risk accounts.

    Develop and execute retention strategies to reduce churn and improve renewal rates.

    6. Product Feedback & Insights

    Gather seller feedback and share insights with the product team to enhance usability and feature relevance.

    Act as the voice of the customer in internal discussions, ensuring product-led growth aligns with customer needs.

    7. Reporting & Metrics

    Track and report key metrics like NPS, adoption rates, expansion revenue, and churn rate.

    Use data to measure success, identify trends, and propose improvements.


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    Customer Success Associate

    Lucknow, Uttar Pradesh Readywire

    Posted 4 days ago

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    Job Description

    Job Title: Client Success Associate - Sales Support & CRM Executive


    About the Role

    We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.


    Key Responsibilities

    • CRM & Data Management
    • Follow up with Sales Executives to ensure CRM is updated on time.
    • Verify and maintain accuracy of CRM and LMS data.
    • Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
    • Manage Imported Leads, Bookings, and Retails in the system.
    • Ensure proper classification of Excluded Numbers, Employees, and Branches.
    • Communication & Coordination
    • Call and follow up with Sales Executives regarding pending updates.
    • Maintain professional communication with Sales/BDM teams.
    • Escalate unresolved issues to higher management.
    • Reporting & Analysis (DAR – Daily Activity Report)
    • Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
    • Highlight delays, pending actions, and escalate issues when required.
    • Support BDMs with data-driven insights for business development.


    Required Skills

    • Strong communication & follow-up skills.
    • Fluency in Tamil, Kannada, Telugu or Hindi along with English(must).
    • Basic knowledge of CRM/LMS systems and data entry.
    • High attention to detail, patience, and accuracy.
    • Ability to coordinate with multiple stakeholders and escalate effectively if needed.


    Preferred Attributes

    • Prior experience in Sales Support / Data Entry / CRM Executive roles.
    • Strong organizational and time-management skills.
    • Ability to work under pressure with persistence and discipline.


    Job Title: Client Success Associate - Sales Support & CRM Executive

    Company: Readywire Pvt. Ltd.

    Employment Type: Full-time Contract (Immediate Joiner)

    Location: Remote

    Work Schedule: 6-day work week

    Timings : 10:00AM to 8:00PM

    This advertiser has chosen not to accept applicants from your region.

    Customer Success Manager

    Lucknow, Uttar Pradesh Zocket

    Posted 4 days ago

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    Job Description

    Customer Success Manager ( US & Eurasia )


    About the organization -


    At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

    As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

    You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

    In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.


    What you’ll be responsible for:

    • Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
    • Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
    • Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
    • Champion customer success by transforming satisfied users into passionate brand advocates.
    • Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

    What we’re looking for:

    • 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
    • Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
    • Exceptional communication skills with the ability to build rapport and influence at all levels.
    • Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
    • Self-starter attitude, passionate about delivering outstanding customer experiences.

    Why join Zocket?

    • Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
    • Collaborate with a dynamic, high-energy team that values innovation and fun.
    • Gain exposure to leading US brands and help shape their social media marketing success.
    • Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
    • Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.
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    About the latest Customer relationship management Jobs in Lucknow !

    Customer Success Associate

    Lucknow, Uttar Pradesh Readywire

    Posted 4 days ago

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    Job Description

    We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.


    Please find the appended Job Description:


    Job Title: Client Success Associate - Sales Support & CRM Executive

    Company: Readywire Pvt. Ltd.

    Employment Type: Full-time Contract (Immediate Joiner)

    Location: Remote

    Work Schedule: 6-day work week

    Timings : 10:00AM to 8:00PM


    About the Role

    We are looking for a detail-oriented Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.


    Key Responsibilities

    • CRM & Data Management
    • Follow up with Sales Executives to ensure CRM is updated on time.
    • Escalate to the Manager if sales data is incomplete or pending.
    • Verify and maintain accuracy of CRM and LMS data.
    • Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
    • Manage Imported Leads, Bookings, and Retails in the system.
    • Ensure proper classification of Excluded Numbers, Employees, and Branches .
    • Communication & Coordination
    • Call and follow up with Sales Executives regarding pending updates.
    • Maintain professional communication with Sales/BDM teams.
    • Escalate unresolved issues to higher management.
    • Reporting & Analysis (DAR – Daily Activity Report)
    • Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
    • Highlight delays, pending actions, and escalate issues when required.
    • Support BDMs with data-driven insights for business development.


    Required Skills

    • Strong communication & follow-up skills.
    • Fluency in Tamil and Hindi is required. Must be multilingual.
    • Basic knowledge of CRM/LMS systems and data entry.
    • High attention to detail, patience, and accuracy.
    • Ability to coordinate with multiple stakeholders and escalate effectively.


    Preferred Attributes

    • Prior experience in Sales Support / Data Entry / CRM Executive roles.
    • Strong organizational and time-management skills.
    • Ability to work under pressure with persistence and discipline.


    This role bridges CRM management, sales support, and client interaction , ensuring Readywire’s data is always updated, accurate, and driving growth.

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    Senior Customer Success Manager

    226001 Lucknow, Uttar Pradesh ₹1000000 Annually WhatJobs

    Posted 1 day ago

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    Job Description

    full-time
    Our client is looking for a strategic and empathetic Senior Customer Success Manager to lead client relationships and ensure optimal product adoption in **Lucknow, Uttar Pradesh, IN**. This role is crucial for fostering long-term customer loyalty, driving retention, and identifying opportunities for growth within the existing client base. The ideal candidate will possess exceptional communication and interpersonal skills, a deep understanding of customer needs, and a proven ability to build strong partnerships. You will be responsible for onboarding new clients, providing ongoing support and guidance, proactively addressing potential issues, and serving as the primary point of contact for key accounts. Your focus will be on maximizing customer value and satisfaction.

    Key responsibilities include:
    • Managing a portfolio of enterprise clients, ensuring their success with our products/services.
    • Developing and executing tailored success plans for each client.
    • Onboarding new clients effectively and efficiently.
    • Conducting regular check-ins and business reviews with clients to assess their needs and satisfaction.
    • Proactively identifying and addressing potential customer churn risks.
    • Educating clients on new features, best practices, and how to derive maximum value from our offerings.
    • Collaborating with sales, support, and product teams to ensure a seamless customer experience.
    • Gathering customer feedback and insights to inform product development and service improvements.
    • Driving product adoption and identifying upsell/cross-sell opportunities.
    • Acting as a trusted advisor and advocate for clients within the organization.
    The successful candidate will have a Bachelor's degree in Business, Marketing, Communications, or a related field, with at least 5 years of experience in customer success, account management, or a related client-facing role. Experience in the SaaS or technology industry is highly preferred. Demonstrable success in managing complex client relationships, driving customer retention, and achieving retention/expansion targets is essential. Strong problem-solving, negotiation, and presentation skills are required. This position offers a competitive salary, performance-based bonuses, and excellent benefits, along with opportunities for professional development and career growth.
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