197 Customer Service Field jobs in Kanpur

Job title: Manager – Technical Support

Location: Panki site, Kanpur

World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Manager, you’ll manage overall Technical Support and Process Engineering function, supporting manufacturing, quality assurance, process safety, projects and NPI / product development activities. You will also act as a link between global technical, R&D and Product development groups and teams.

Please note, this role is related to Chemical Engineering & R&D functions, not I.T.

The role:

As a Technical Support Manager, you will help drive our goals by:

Key skills/qualifications that will help you succeed in this role :

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised .

To submit your application, please click the "Apply" button online.

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

Role: Technical Support Engineer.

Location:- 50032- HYD – Onsite (in-person interview)

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies, including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them, but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications & Experience

• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)

• 2+ years providing customer-facing technical support (ITOM applications)

• Good Communication Skills

In order to be successful in this role, we need someone who has:

• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell.

• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.

• Strong troubleshooting/root cause isolation skills

• Demonstrated creative problem-solving approach and strong analytical skills

• Must be proficient with analyzing log files and standard debugging concepts.

• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

• Excellent communication skills (verbal and written).

Preferred:

• Solid understanding of object-oriented programming skills (Java strongly preferred)

A fundamental understanding of ITOM, CMDB and ITIL business process

• Experience providing web development support is highly desirable.

• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)

• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.

• Previous experience in software development(or) software consulting.

• Experience supporting and troubleshooting infrastructure level issues.

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities:

• Responsible for technical support of the product Implementation for various clients
• Own the Tickets resolution by debugging the issue and provide resolution.
• Troubleshooting Cloud UAT environment related technical issues.
• Development of tools and utility to help in reduction of technical issues.
• Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
• Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
• Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
• Provide accurate information about our products, services, policies, and procedures.
• Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements:

• 3-5 years of Java development/ Java Support experience using Java
• Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
• Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
• Technical Consultant to have experience in technically mentoring and guiding new team members.
• Technology Stack: Java, Hibernate, Spring, Struts, Micro Services

What You’ll Get

• Competitive salary.
• Fun-filled work culture ( )
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

• Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
• Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication : Clearly explain technical concepts to non-technical users .

1. Product Knowledge:

• Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
• Updates and Patches : Stay informed about product updates, patches, and known issues.
• Self-Service Guidance : Guide customers on using self-help resources and online documentation.

1. Issue Resolution:

• Tiered Support : Escalate complex issues to higher tiers when necessary.
• Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
• Case Management : Document interactions, solutions, and follow-up actions in the support system.

1. Customer Satisfaction:

• First-Contact Resolution : Strive for first-contact resolution whenever possible.
• Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
• Customer Feedback : Collect feedback and identify areas for improvement.

1. Collaboration:

• Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
• Knowledge Sharing : Contribute to internal knowledge bases and share best practices.

1. Quality Assurance:

• Adherence to Policies : Follow Microsoft’s support policies and guidelines.
• Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.