491 Customer Service Manager jobs in Bengaluru

Company Description

Fincreed Wealth is a mutual fund distribution firm registered with AMFI, dedicated to providing personalized wealth services to clients. Our end-to-end process includes wealth growth, wealth preservation, and wealth distribution to the next generation. Our commitment to integrity and innovation ensures that we continually negotiate better conditions for our clients and discover new ways to create wealth. We offer an extensive product range and unparalleled service in personal and corporate wealth management, specializing in tailored portfolio strategies and services, including Mutual Funds, Bonds, Fixed Deposits, Life Insurance, Health Insurance, Real Estate, and Loans.

Role Description

This is a full-time, on-site role for a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for overseeing and improving the customer service operations, ensuring client satisfaction, managing customer support teams, and handling customer inquiries and complaints. The role involves developing effective customer service procedures, maintaining accurate records, and analyzing service statistics to identify areas for improvement. The manager will also be responsible for training staff and making sure they adhere to company policies.

Qualifications

• Skills in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills to analyze service statistics and identify areas for improvement
• Excellent Communication skills to handle customer inquiries and complaints effectively
• Experience in training and managing staff
• Ability to work independently and as part of a team
• Bachelor's degree in Business Administration, Management, or related field preferred
• Proven experience in a customer service management role

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

ROLE OBJECTIVE

This leading position is in a fast-paced business environment for B2B customer support team & Trade SCM, whereinyou will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to coordinate with resources for the resolution of system-related problems and provide specific feedback to other departments to aid all open issues. And under SCM, product availability has to be assured from different vendors/TE Intraco locations from EMIA & USA. This responsibility includes collaboration between both on-site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports, and lead implementation as necessary.

RESPONSIBILITIES

Customer Service

• Manage a team of 4-5
• Advance best-in-class customer relations via Quality, Delivery, innovation, and responsiveness.
• Develop/Lead customer engagement projects and processes focused on Increasing customer forecast accuracy
• Review demand forecasts and order priority with production planning & control team; establish supply schedules for raw material based on production schedule in S&OP meetings
• Resource and capacity planning for workload assessment.
• Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience
• Lead lean business process strategy, process transformation, performance improvement management, talent development and mindset.
• Represent Customer Care during customer visits to build high-level relationships and facilitate mutually beneficial projects.
• Partner with sales to develop support opportunities which contribute to ECE
• Maintaining consistent communication with leadership team to manage
• customer service effectiveness by monitoring performance and assessing metrics.
• Lead customer chargeback data analysis
• Proactively identify and prioritize systems & analytic pain points while managing organizational expectations for solutions.

Trade Supply Chain Management

• Manage a team of 4-5
• To focus on part availability, on-time delivery to the customer, quality, and Cost Reduction by utilizing resources effectively
• Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals
• Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams.
• Drive and assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities to deliver superior service.
• Build sustainable relationships and trust with vendors and internal customers through open, proactive communication
• Use of technological tools and internal data to generate reports that detail efficiencies as well as areas needing improvement
• Coordination with TE Intraco plants for material availability as per customer CRD

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Summary
Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target

Responsibilities

• Ensure high level of customer service and manage difficult customer situations.
• Ensure resolution of all complaints received for branches through COMMAND.
• Gather/prepare statistics for service quality and productivity indicators
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Find ways to improve operational efficiency and control costs to meet cost budgets
• Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
• Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
• Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
• Responsible for general reconciliation and control activities
• Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
• Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff
• Contribute to branch performance through referrals, efficient customer service, effective operations controls
• He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Key Responsibilities
Risk Management

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
• Read, understand and comply with all provisions of the Group Code of Conduct.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Qualifications

• Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Banking knowledge
• Management Information Skills
• Good Interpersonal Skills

Skills And Experience

• Diligent & Punctual
• Knowledgeable about the role
• Certified with relevant courses
• Confident
• Fluent in Language
• Banking Exposure
• Management Information Skills
• Good Interpersonal Skills
• Customer and Service Oriented

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Company Description

HappyLocate: Simplifying Employee Relocations. Established in 2016, HappyLocate has revolutionized the relocation landscape across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance – HappyLocate offers advanced technology and customized solutions for efficient management from planning to post-move support.

Role Description

This is a full-time on-site role for a Customer Service Specialist at HappyLocate located in Bengaluru. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering exceptional customer service, and enhancing customer experience on a daily basis.

Qualifications

• Customer Support and Customer Service skills
• Escalation handlng
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette
• Excellent communication and interpersonal skills
• Problem-solving and multitasking abilities
• Experience in a similar role is a plus
• Bachelor's degree in a related field

Job Title -
ServiceNow Customer Service Manager & Field Service Operations Consultant

Job Type -
Onsite, Saudi Arabia (Long-term project)

Experience -
7+ years of ServiceNow technical experience

Job Description -

We're seeking an experienced ServiceNow consultant to implement and optimize Customer Service Management (CSM) and Field Service Operations solutions. The ideal candidate will have expertise in ServiceNow CSM and Field Service Operations modules.

Key Responsibilities:

• Implement and configure ServiceNow CSM and Field Service Operations modules

• Design and develop workflows, business rules, and integrations

• Collaborate with stakeholders to gather requirements and define business processes

• Provide technical leadership and guidance to junior team members

• Troubleshoot technical issues and optimize system performance

• Develop technical documentation and training materials

Technical Requirements:

• 5+ years of ServiceNow experience

• Strong expertise in CSM and Field Service Operations modules

• ServiceNow platform architecture and integration knowledge

• Scripting skills (JavaScript, Angular)

• ITIL principles and best practices knowledge

Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (CIS) - CSM or Field Service Operations

• ServiceNow Customer Service Management (CSM) Certified

• ServiceNow Field Service Management (FSM) Certified

• Lead, manage, and mentor the technical support and customer service teams.
• Develop and implement customer service strategies and initiatives to improve customer satisfaction and retention.
• Oversee daily operations, ensuring efficient handling of customer inquiries and technical issues.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Analyze customer feedback and support data to identify areas for improvement.
• Train customer service representatives on product knowledge, support tools, and service protocols.
• Handle escalated customer complaints and complex technical issues with professionalism and efficiency.
• Collaborate with product and engineering teams to provide feedback and resolve technical problems.
• Ensure adherence to company policies and service level agreements (SLAs).
• Foster a positive and customer-centric team culture.

• Bachelor's degree in Business Administration, Communications, or a related field; technical certifications are a plus.
• Minimum of 6 years of experience in customer service or technical support, with at least 2 years in a management or supervisory role.
• Proven experience in managing and developing customer service teams.
• Strong understanding of customer service principles, support tools, and CRM systems.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and conflict-resolution abilities.
• Ability to work effectively in a hybrid environment and manage performance remotely.
• Passion for delivering outstanding customer experiences.
• Familiarity with IT support ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable.

Company Description

HappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding list of satisfied customers and experience our reliable, seamless relocation services.

Role Description

This is a full-time, on-site role for a Customer Service Support Manager located in Bengaluru. The Customer Service Support Manager will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, resolving customer issues, and providing technical support. Day-to-day tasks include monitoring performance, developing support strategies, handling escalations, and improving service processes.

Qualifications

• Customer Satisfaction, Customer Service, and Customer Support skills
• Excellent Technical Support abilities
• Strong Analytical Skills
• Leadership and team management experience
• Strong written and verbal communication skills
• Ability to work on-site in Bengaluru
• Bachelor's degree in Business, Management, or a related field is a plus

Position: Customer Service Manager

Location: Bengaluru, India

Job Type: Full-Time, On-site

Job Summary
HappyLocate is looking for a talented and experienced Customer Service Manager to lead our on-site team in Bengaluru. Established in 2016, HappyLocate is a technology-driven company that specializes in revolutionizing employee relocations. The ideal candidate will be responsible for overseeing our customer service team, ensuring exceptional customer satisfaction, and resolving customer issues effectively. This role is crucial for managing day-to-day operations, developing support strategies, and continually improving our service processes.

Key Responsibilities

• Manage and lead a team of customer service representatives, providing guidance and support to ensure high performance and team morale.
• Develop and implement customer support strategies to enhance service quality and ensure customer satisfaction.
• Monitor team performance through key metrics and conduct regular reviews to identify areas for improvement.
• Handle escalated customer issues and complaints, providing timely and effective resolutions.
• Improve and optimize service processes to increase efficiency and streamline operations.
• Collaborate with other departments to address customer needs and ensure a seamless service experience from planning to post-move support.
• Provide regular reports on customer service performance to senior management.

Required Skills & Qualifications

• Proven experience in Customer Satisfaction, Customer Service, and Customer Support.
• At least 3 years of experience in a leadership or team management role.
• Strong analytical skills to monitor performance, analyze data, and identify trends.
• Excellent written and verbal communication skills.
• The ability to work on-site in Bengaluru.
• A strong commitment to ensuring customer satisfaction and a positive customer experience.

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