473 Customer Service Manager jobs in Bengaluru

Job Description

• Establishes and maintains effective relationships with customers and suppliers. Resolves customer issues, identifies customer service trends, determines necessary improvements, and helps to implement change. Investigates and solves customers' problems, which may be complex or longstanding concerns.
• Understands and can correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources and keep current regarding industry trends, practices, and news.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Customarily and regularly directs the work of two or more full-time employees or their equivalent.
• Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Proficient with writing/creating reports, business correspondence, and presentations.
• Professional writing and presentation skills.
• Experience developing and maintaining productive work teams and providing ongoing performance management.
• Exhibits strong analytical, problem solving, negotiation, organizational, and teaching skills.
• Internet savvy and familiarity with E-Commerce.
• Bachelor's Degree in any field.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us
*Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.*

Company Description

Fincreed Wealth is a mutual fund distribution firm registered with AMFI, dedicated to providing personalized wealth services to clients. Our end-to-end process includes wealth growth, wealth preservation, and wealth distribution to the next generation. Our commitment to integrity and innovation ensures that we continually negotiate better conditions for our clients and discover new ways to create wealth. We offer an extensive product range and unparalleled service in personal and corporate wealth management, specializing in tailored portfolio strategies and services, including Mutual Funds, Bonds, Fixed Deposits, Life Insurance, Health Insurance, Real Estate, and Loans.

Role Description

This is a full-time, on-site role for a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for overseeing and improving the customer service operations, ensuring client satisfaction, managing customer support teams, and handling customer inquiries and complaints. The role involves developing effective customer service procedures, maintaining accurate records, and analyzing service statistics to identify areas for improvement. The manager will also be responsible for training staff and making sure they adhere to company policies.

Qualifications

• Skills in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills to analyze service statistics and identify areas for improvement
• Excellent Communication skills to handle customer inquiries and complaints effectively
• Experience in training and managing staff
• Ability to work independently and as part of a team
• Bachelor's degree in Business Administration, Management, or related field preferred
• Proven experience in a customer service management role

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

ROLE OBJECTIVE

This leading position is in a fast-paced business environment for B2B customer support team & Trade SCM, whereinyou will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to coordinate with resources for the resolution of system-related problems and provide specific feedback to other departments to aid all open issues. And under SCM, product availability has to be assured from different vendors/TE Intraco locations from EMIA & USA. This responsibility includes collaboration between both on-site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports, and lead implementation as necessary.

RESPONSIBILITIES

Customer Service

• Manage a team of 4-5
• Advance best-in-class customer relations via Quality, Delivery, innovation, and responsiveness.
• Develop/Lead customer engagement projects and processes focused on Increasing customer forecast accuracy
• Review demand forecasts and order priority with production planning & control team; establish supply schedules for raw material based on production schedule in S&OP meetings
• Resource and capacity planning for workload assessment.
• Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience
• Lead lean business process strategy, process transformation, performance improvement management, talent development and mindset.
• Represent Customer Care during customer visits to build high-level relationships and facilitate mutually beneficial projects.
• Partner with sales to develop support opportunities which contribute to ECE
• Maintaining consistent communication with leadership team to manage
• customer service effectiveness by monitoring performance and assessing metrics.
• Lead customer chargeback data analysis
• Proactively identify and prioritize systems & analytic pain points while managing organizational expectations for solutions.

Trade Supply Chain Management

• Manage a team of 4-5
• To focus on part availability, on-time delivery to the customer, quality, and Cost Reduction by utilizing resources effectively
• Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals
• Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams.
• Drive and assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities to deliver superior service.
• Build sustainable relationships and trust with vendors and internal customers through open, proactive communication
• Use of technological tools and internal data to generate reports that detail efficiencies as well as areas needing improvement
• Coordination with TE Intraco plants for material availability as per customer CRD

Designation  - Customer Service Manager/Sr. Customer Service Manager.
Grade  – Assistant Manager/Deputy Manager – 1
CTC - Upto 5 LPA + Incentives 
Preferred Candidate :  Retail Branch Banking (Sales)
Preferred Exp:  2 to 3 Years

Location- 
         JAYANAGAR
          BANGALORE
          JAKKASANDRA
           RAJAJI NAGAR
           PES BANGALORE
            MYSURU
            YELAHANKA

Detailed Responsibilities

• To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share
li>To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
• To keep updating knowledge and exposure to various banking products both internal as well as competitor.
• To continuously improve product knowledge and awareness of market trends and competitor products.
• To overcome problems using guidelines and escalate with expediency, when necessary.
• *Other duties may be assigned from time to time as desired by the Bank

Educational Qualification  – Graduates or Post Graduates 

Apply on - or Connect On -

Regards, 
Puja Maurya 
Asst Manager- HR 
STAFFIAA SERVICES 

Company Description

HappyLocate: Simplifying Employee Relocations. Established in 2016, HappyLocate has revolutionized the relocation landscape across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance – HappyLocate offers advanced technology and customized solutions for efficient management from planning to post-move support.

Role Description

This is a full-time on-site role for a Customer Service Specialist at HappyLocate located in Bengaluru. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering exceptional customer service, and enhancing customer experience on a daily basis.

Qualifications

• Customer Support and Customer Service skills
• Escalation handlng
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette
• Excellent communication and interpersonal skills
• Problem-solving and multitasking abilities
• Experience in a similar role is a plus
• Bachelor's degree in a related field

Company Description

HappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding list of satisfied customers and experience our reliable, seamless relocation services.

Role Description

This is a full-time, on-site role for a Customer Service Support Manager located in Bengaluru. The Customer Service Support Manager will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, resolving customer issues, and providing technical support. Day-to-day tasks include monitoring performance, developing support strategies, handling escalations, and improving service processes.

Qualifications

• Customer Satisfaction, Customer Service, and Customer Support skills
• Excellent Technical Support abilities
• Strong Analytical Skills
• Leadership and team management experience
• Strong written and verbal communication skills
• Ability to work on-site in Bengaluru
• Bachelor's degree in Business, Management, or a related field is a plus

Position: Customer Service Manager

Location: Bengaluru, India

Job Type: Full-Time, On-site

Job Summary
HappyLocate is looking for a talented and experienced Customer Service Manager to lead our on-site team in Bengaluru. Established in 2016, HappyLocate is a technology-driven company that specializes in revolutionizing employee relocations. The ideal candidate will be responsible for overseeing our customer service team, ensuring exceptional customer satisfaction, and resolving customer issues effectively. This role is crucial for managing day-to-day operations, developing support strategies, and continually improving our service processes.

Key Responsibilities

• Manage and lead a team of customer service representatives, providing guidance and support to ensure high performance and team morale.
• Develop and implement customer support strategies to enhance service quality and ensure customer satisfaction.
• Monitor team performance through key metrics and conduct regular reviews to identify areas for improvement.
• Handle escalated customer issues and complaints, providing timely and effective resolutions.
• Improve and optimize service processes to increase efficiency and streamline operations.
• Collaborate with other departments to address customer needs and ensure a seamless service experience from planning to post-move support.
• Provide regular reports on customer service performance to senior management.

Required Skills & Qualifications

• Proven experience in Customer Satisfaction, Customer Service, and Customer Support.
• At least 3 years of experience in a leadership or team management role.
• Strong analytical skills to monitor performance, analyze data, and identify trends.
• Excellent written and verbal communication skills.
• The ability to work on-site in Bengaluru.
• A strong commitment to ensuring customer satisfaction and a positive customer experience.

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