263 Customer Service Manager jobs in Bengaluru

• About Crave by Leena

Crave by Leena is Bangalore’s leading direct-to-consumer premium patisserie, offering 100% eggless, clean-ingredient cakes, desserts, and celebration treats. We pride ourselves on delivering exceptional customer experiences online through cravebyleena.com and via social media. With a high volume of inbound inquiries from marketing efforts, we are now expanding our sales and customer service team and looking for a hands-on leader to take full ownership of the sales & customer service performance, tools, and processes.

• Role: Sales & Customer Service Manager (with Contact Center Experience)

We are looking for a seasoned professional with a minimum of 5 years of experience managing contact center teams, preferably in the FMCG or food industry. You will be responsible for leading and growing a high-performing inside sales and customer service team across phone and chat. You will drive KPIs, implement process improvements, ensure customer delight, and take complete ownership of the team’s output and quality.

Key Skills & Requirements

·   Relevant Experience :5 years experience in managing customer service/sales teams in a contact center, FMCG sector,BPO, or D2C brand environment. 

·   Bachelor's degree in Marketing, Business, or a related field. Proven experience with quality audits, performance tracking, agent development.   

·   Strong with customer resolution frameworks, CRM tools, and sales conversion strategies . 

·   Excellent communication skills in English (spoken and written).

·   Process-driven mindset, highly analytical, KPI-oriented.

·   Ability to work hands-on and lead by example – not just a people manager.Passion for creating delight in every customer interaction.

• Key Responsibilities
• Own day-to-day performance of inbound sales and customer service agents (currently a 3-member team and growing).
• Ensure 100% call and chat coverage – no missed calls or chats, and timely responses.
• Monitor quality of calls and chats regularly; provide coaching, training, and feedback.

Ensure individual and team targets are achieved – daily, weekly, monthly.

• Set up clear SLAs and reporting systems for call response, chat FRT, customer resolution, and conversion rates.
• Coordinate with internal stakeholders (delivery, kitchen, management) to resolve escalations.
• Hire and onboard new inbound/outbound sales agents and customer support executives.
• Implement effective sales scripts, escalation protocols, and call/chat SOPs.
• Optimize performance using analytics tools and dashboards. Must be strong with reporting and insights.
• Lead automation and AI-driven improvements in chat and telephony workflows.

• Tools & Software Exposure (Preferred)
• Exotel (telephony platform) – monitoring, analytics, call logs.
• Bitespeed (chat + CRM platform) – chat scripts, workflows, analytics.
• Shopify – D2C e-commerce order tracking and customer data.
• Zoho – for dashboards, data tracking, SLA monitoring.
• Any AI-driven tools for chat, voice, or automation (Haptik, Yellow.ai, etc.) – a big advantage.

• About Crave by Leena

Crave by Leena is Bangalore’s leading direct-to-consumer premium patisserie, offering 100% eggless, clean-ingredient cakes, desserts, and celebration treats. We pride ourselves on delivering exceptional customer experiences online through cravebyleena.com and via social media. With a high volume of inbound inquiries from marketing efforts, we are now expanding our sales and customer service team and looking for a hands-on leader to take full ownership of the sales & customer service performance, tools, and processes.

• Role: Sales & Customer Service Manager (with Contact Center Experience)

We are looking for a seasoned professional with a minimum of 5 years of experience managing contact center teams, preferably in the FMCG or food industry. You will be responsible for leading and growing a high-performing inside sales and customer service team across phone and chat. You will drive KPIs, implement process improvements, ensure customer delight, and take complete ownership of the team’s output and quality.

Key Skills & Requirements

·   Relevant Experience :5 years experience in managing customer service/sales teams in a contact center, FMCG sector,BPO, or D2C brand environment. 

·   Bachelor's degree in Marketing, Business, or a related field. Proven experience with quality audits, performance tracking, agent development.   

·   Strong with customer resolution frameworks, CRM tools, and sales conversion strategies . 

·   Excellent communication skills in English (spoken and written).

·   Process-driven mindset, highly analytical, KPI-oriented.

·   Ability to work hands-on and lead by example – not just a people manager.Passion for creating delight in every customer interaction.

• Key Responsibilities
• Own day-to-day performance of inbound sales and customer service agents (currently a 3-member team and growing).
• Ensure 100% call and chat coverage – no missed calls or chats, and timely responses.
• Monitor quality of calls and chats regularly; provide coaching, training, and feedback.

Ensure individual and team targets are achieved – daily, weekly, monthly.

• Set up clear SLAs and reporting systems for call response, chat FRT, customer resolution, and conversion rates.
• Coordinate with internal stakeholders (delivery, kitchen, management) to resolve escalations.
• Hire and onboard new inbound/outbound sales agents and customer support executives.
• Implement effective sales scripts, escalation protocols, and call/chat SOPs.
• Optimize performance using analytics tools and dashboards. Must be strong with reporting and insights.
• Lead automation and AI-driven improvements in chat and telephony workflows.

• Tools & Software Exposure (Preferred)
• Exotel (telephony platform) – monitoring, analytics, call logs.
• Bitespeed (chat + CRM platform) – chat scripts, workflows, analytics.
• Shopify – D2C e-commerce order tracking and customer data.
• Zoho – for dashboards, data tracking, SLA monitoring.
• Any AI-driven tools for chat, voice, or automation (Haptik, Yellow.ai, etc.) – a big advantage.

• About Crave by Leena

Crave by Leena is Bangalore’s leading direct-to-consumer premium patisserie, offering 100% eggless, clean-ingredient cakes, desserts, and celebration treats. We pride ourselves on delivering exceptional customer experiences online through cravebyleena.com and via social media. With a high volume of inbound inquiries from marketing efforts, we are now expanding our sales and customer service team and looking for a hands-on leader to take full ownership of the sales & customer service performance, tools, and processes.

• Role: Sales & Customer Service Manager (with Contact Center Experience)

We are looking for a seasoned professional with a minimum of 5 years of experience managing contact center teams, preferably in the FMCG or food industry. You will be responsible for leading and growing a high-performing inside sales and customer service team across phone and chat. You will drive KPIs, implement process improvements, ensure customer delight, and take complete ownership of the team’s output and quality.

Key Skills & Requirements

·   Relevant Experience :5 years experience in managing customer service/sales teams in a contact center, FMCG sector,BPO, or D2C brand environment. 

·   Bachelor's degree in Marketing, Business, or a related field. Proven experience with quality audits, performance tracking, agent development.   

·   Strong with customer resolution frameworks, CRM tools, and sales conversion strategies . 

·   Excellent communication skills in English (spoken and written).

·   Process-driven mindset, highly analytical, KPI-oriented.

·   Ability to work hands-on and lead by example – not just a people manager.Passion for creating delight in every customer interaction.

• Key Responsibilities
• Own day-to-day performance of inbound sales and customer service agents (currently a 3-member team and growing).
• Ensure 100% call and chat coverage – no missed calls or chats, and timely responses.
• Monitor quality of calls and chats regularly; provide coaching, training, and feedback.

Ensure individual and team targets are achieved – daily, weekly, monthly.

• Set up clear SLAs and reporting systems for call response, chat FRT, customer resolution, and conversion rates.
• Coordinate with internal stakeholders (delivery, kitchen, management) to resolve escalations.
• Hire and onboard new inbound/outbound sales agents and customer support executives.
• Implement effective sales scripts, escalation protocols, and call/chat SOPs.
• Optimize performance using analytics tools and dashboards. Must be strong with reporting and insights.
• Lead automation and AI-driven improvements in chat and telephony workflows.

• Tools & Software Exposure (Preferred)
• Exotel (telephony platform) – monitoring, analytics, call logs.
• Bitespeed (chat + CRM platform) – chat scripts, workflows, analytics.
• Shopify – D2C e-commerce order tracking and customer data.
• Zoho – for dashboards, data tracking, SLA monitoring.
• Any AI-driven tools for chat, voice, or automation (Haptik, Yellow.ai, etc.) – a big advantage.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

• 4–8 years of experience in client servicing, account management, or customer success (B2B preferred).
• Experience of team management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
• Proficient in MS Excel, CRM tools, and reporting.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Why Join Us?

• Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
• Collaborate with passionate professionals in a supportive and innovation-driven environment.
• Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
• Competitive compensation and career advancement opportunities.

Job Title: Asst. Manager, Client Services Manager

Location: Bangalore

Work Mode: Full-time | 5 Days Working

Experience Required: 3–5 Years

About Us:

AdLift Marketing Pvt. Ltd. is a leading digital marketing agency delivering impactful results across SEO, Paid Media, and Content Marketing. With a dynamic team and a passion for performance, we work with top-tier clients to scale their digital presence.

Role Overview:

We are seeking a dynamic Asst. Manager, Client Services to manage and nurture client relationships for accounts. The ideal candidate will act as a bridge between the client and our internal digital team, ensuring timely execution, performance tracking, and client satisfaction.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring clear communication and relationship management
• Understand client business goals and collaborate with internal SEO, Paid & Social teams to align strategies accordingly
• Prepare, present, and explain reports, campaign performance, and insights to clients
• Manage timelines, deliverables, and performance expectations for assigned accounts
• Proactively identify account growth opportunities and upsell additional services
• Handle escalations, client concerns, and troubleshoot challenges with a solution-oriented mindset
• Ensure timely renewals and high retention rates through proactive client engagement

Key Requirements:

• 3–5 years of experience in client servicing, preferably in digital marketing agencies
• Strong understanding of SEO, Paid, Social and digital marketing fundamentals
• Excellent communication, presentation, and client-handling skills
• Ability to manage multiple client accounts and coordinate with cross-functional teams
• Strong analytical skills with a data-driven approach to problem-solving
• A proactive attitude with the ability to work in a fast-paced environment
• Immediate joiners will be preferred