264 Customer Service Manager jobs in Bengaluru

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:

Project Management:

• Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
• Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
• Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
• Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
• Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
• Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration:

• Ability to influence without direct authority
• Establish and maintain efficient working relations with all internal & external key stakeholders
• Participate in project movement activities, support team initiatives & objectives
• Identify and recommend process improvements and initiatives
• Facilitate resolution of any issues by working closely with cross-functional teams.

Operational:

• Plan, execute and manage deliveries for enterprises across industries
• Ensure on/before time delivery of projects that match/exceed set quality standards
• Plan and monitor capacity utilization on projects and supply of talent accordingly
• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
• Mentor, train and lead a team of project managers and supply leads.
• Decent strategy knowledge.

Client Partnership:

• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
• Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
• Assist with project planning, including resource forecasting, timelines, and budgeting
• End to end ownership of client delight and operational efficiency
• Ability to coordinate and implement successful projects from start to finish
• Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:

● Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.

● Strong problem-solving skills with a growth mindset and proactive approach.

● Proficiency in comprehension, negotiation, and analytical skills.

● Graduate or Postgraduate degree (MBA preferred).

● Exceptional written and oral communication skills in English.

● Skilled in networking and communication across diverse functions.

● Ability to navigate ambiguity and conflicting priorities with rigor.

Job Description: Client Servicing Manager / Assistant Manager

Location: Bengaluru

Employment Type: Full-time

About Event U Rox

Event U Rox (EUR) is a leading corporate event management and experiential marketing agency with 14+ years of expertise and 3,000+ events delivered across India and globally. We specialize in crafting impactful, innovative, and seamless experiences for Fortune 500 companies, multinationals, and industry leaders.

Role Overview

We are looking for a dynamic Client Servicing Manager / Assistant Manager with 4+ years of experience in corporate event management. The ideal candidate will be responsible for managing existing client relationships, ensuring client satisfaction, and acquiring new clients to fuel business growth.

Key Responsibilities :

Client Servicing & Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring smooth communication and delivery of projects.
• Understand client requirements and translate them into actionable briefs for the internal team.
• Build long-term relationships by consistently delivering high-quality experiences.
• Manage client expectations, resolve issues proactively, and ensure repeat business.

Business Development & Client Acquisition

• Identify, prospect, and acquire new corporate clients across industries.
• Pitch EUR’s services and capabilities to decision-makers (CXOs, CMOs, HR heads, Procurement teams).
• Achieve sales and revenue targets by creating tailored proposals and presentations.
• Maintain a healthy pipeline of potential clients and track leads through closure.

Project & Event Delivery Support

• Collaborate with creative, production, and operations teams to ensure timely execution of events.
• Manage budgets, timelines, and vendor coordination for seamless project delivery.
• Provide on-ground support during key client events.

Market Intelligence

• Stay updated on industry trends, competitor activities, and new business opportunities.
• Provide insights and ideas to strengthen EUR’s positioning in the market.

Key Skills & Competencies

• Strong client relationship management and interpersonal skills.
• Excellent communication, negotiation, and presentation abilities.
• Proven track record of sales / business development in corporate events or experiential marketing.
• Ability to manage multiple projects, deadlines, and client expectations simultaneously.
• Creative problem-solving approach and strong attention to detail.
• Proficiency in MS Office (PowerPoint, Excel, Word); CRM knowledge is a plus.

Qualifications

• Graduate/Postgraduate in Marketing, Business, or Mass Communication (preferred).
• 4+ years of experience in client servicing and business development within event management, advertising, or experiential marketing industry.

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Job Title: Client Servicing Representative

Location: Bengaluru, Karnataka (HQ)

About archVi:

archVi is a trailblazer in PropTech, offering immersive, “phygital” experiences that transform real estate showcasing. Our platform merges 3D visualization, drone-captured 360° views, ad campaign shoots, branding, and communication design to enable developers to present properties—from master layouts and unit comparisons to real-time inventory—with exceptional clarity and engagement. ArchVi’s solutions allow homebuyers to explore immersive site tours, inventory details, and interactive layouts anytime, anywhere.

Role Overview:

As a Client Servicing Executive , you will be instrumental in nurturing strong client relationships, steering project delivery, and ensuring client satisfaction. You’ll act as the bridge between clients and our delivery teams—design, production, marketing—to guarantee seamless execution of immersive real estate projects.

Key Responsibilities:

1. Client Relationship Management

• Serve as the primary contact for key clients, building lasting partnerships.
• Understand client objectives, challenges, and expectations to deliver tailored solutions.
• Communicate regularly—provide project updates, collect feedback, and proactively resolve concerns.
• Identify upsell/cross-sell opportunities to support business growth.

2. Project & Operations Management

• Oversee projects from inception to delivery, ensuring on-time, high-quality execution.
• Coordinate with internal teams (e.g., 3D visualization, drone shoots, design, marketing) to align project outcomes with client needs.
• Manage vendor relationships, negotiate terms, and ensure smooth external collaborations.
• Identify workflow inefficiencies and propose operational improvements.
• Ensure compliance with company protocols, industry standards, and client-specific requirements.

3. Client Insights & Feedback Loop

• Gather client feedback and communicate actionable insights to relevant internal teams.
• Help drive process enhancements and enhance the client experience.

4. Reporting & Analytics

• Maintain detailed dashboards and reports on project status, client interactions, and satisfaction levels.
• Use analytics to support strategic decisions around upselling, customer retention, and service quality.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

• 4–8 years of experience in client servicing, account management, or customer success (B2B preferred).
• Experience of team management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
• Proficient in MS Excel, CRM tools, and reporting.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Why Join Us?

• Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
• Collaborate with passionate professionals in a supportive and innovation-driven environment.
• Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
• Competitive compensation and career advancement opportunities.

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:

Project Management:

• Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
• Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
• Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
• Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
• Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
• Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration:

• Ability to influence without direct authority
• Establish and maintain efficient working relations with all internal & external key stakeholders
• Participate in project movement activities, support team initiatives & objectives
• Identify and recommend process improvements and initiatives
• Facilitate resolution of any issues by working closely with cross-functional teams.

Operational:

• Plan, execute and manage deliveries for enterprises across industries
• Ensure on/before time delivery of projects that match/exceed set quality standards
• Plan and monitor capacity utilization on projects and supply of talent accordingly
• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
• Mentor, train and lead a team of project managers and supply leads.
• Decent strategy knowledge.

Client Partnership:

• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
• Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
• Assist with project planning, including resource forecasting, timelines, and budgeting
• End to end ownership of client delight and operational efficiency
• Ability to coordinate and implement successful projects from start to finish
• Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:

● Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.

● Strong problem-solving skills with a growth mindset and proactive approach.

● Proficiency in comprehension, negotiation, and analytical skills.

● Graduate or Postgraduate degree (MBA preferred).

● Exceptional written and oral communication skills in English.

● Skilled in networking and communication across diverse functions.

● Ability to navigate ambiguity and conflicting priorities with rigor.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

• 4–8 years of experience in client servicing, account management, or customer success (B2B preferred).
• Experience of team management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
• Proficient in MS Excel, CRM tools, and reporting.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Why Join Us?

• Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
• Collaborate with passionate professionals in a supportive and innovation-driven environment.
• Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
• Competitive compensation and career advancement opportunities.

Key ResponsibilitiesServe as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of Auth Bridge services.Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.Troubleshoot and escalate complex issues internally to ensure quick resolution.Stay updated on product enhancements and industry trends to provide informed client support.Desired Skills & Experience4–8 years of experience in client servicing, account management, or customer success (B2 B preferred).Experience of team management.Strong communication, interpersonal, and problem-solving skills.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.Exposure to Saa S platforms, HRTech, Fin Tech, or background verification industry is a plus.Proficient in MS Excel, CRM tools, and reporting.Bachelor's degree in Business Administration, Marketing, or a related field.Why Join Us?Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.Collaborate with passionate professionals in a supportive and innovation-driven environment.Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.Competitive compensation and career advancement opportunities.