What Jobs are available for Customer Service Manager in Delhi?

What You’ll Be Doing

As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.

Customer Support Duties

• Respond to customer emails promptly and professionally
• Chat with customers via our live webchat system
• Handle inquiries via Facebook and Instagram DMs
• Provide product information, assist with orders, returns, and delivery questions

Admin & Data Entry Tasks

• Enter and update customer data accurately
• Assist with internal reports and general admin duties
• Support marketing and sales teams with basic coordination tasks
  

What We’re Looking For

• Great written English and communication skills
• Friendly, patient, and solutions-focused attitude
• Confident using a computer and switching between multiple platforms
• Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
• Previous experience in customer service or admin (preferred but not essential)
• A genuine interest in sports or sporting goods is a big plus!
  

Why Work With WHACK?

• Be part of a growing Aussie brand with a passionate team
• Learn about eCommerce, customer experience, and the sports retail industry
• Flexible hours and supportive work culture
• Opportunity to grow your role as you gain experience

Establish and align the strategic direction for Transportation, Warehousing, and Import/Export operations in collaboration with the Supply Chain Director, ensuring deployment of Lean principles and a zero-loss mindset.
Define and lead the key success drivers for logistics performance.
Partner with cross-functional leadership to ensure robust development and execution of logistics strategies throughout the product lifecycle, delivering exceptional customer experience with optimal efficiency.
Identify and implement continuous improvement and quality assurance practices. Align technologies and processes to enhance service delivery and operational excellence.
**Strategy Setup**
+ You will develop and lead comprehensive logistics strategies that cover warehouse management, transportation, and import/export operations. Your focus will be on aligning these strategies with the overall supply chain objectives to drive profitable growth.
+ You'll design and continuously optimize the supply network to boost efficiency, lower costs, and improve responsiveness to changing market demands.
+ You are expected to regularly review and refine logistics processes, leveraging industry trends, best practices, and data analytics to uncover opportunities for network improvement and cost savings.
**Operational Excellence**
+ You will ensure that all logistics operations-across transportation and warehousing-are safe, efficient, and fully compliant with regulatory and internal standards.
+ You're responsible for embedding sustainability into logistics by implementing environmentally friendly practices, particularly in warehouse and transportation areas, while making safety a core sustainability pillar.
+ You will lead operational excellence initiatives through Lean principles and continuous improvement methodologies.
+ You will identify cost-saving opportunities by analyzing data, observing operations, and driving continuous improvement projects-while ensuring service levels meet or exceed customer expectations.
+ You will define and track key performance indicators (KPIs) to monitor logistics performance and drive improvements.
+ You'll manage and optimize warehouse and transportation costs, ensuring efficiency without compromising on service quality.
+ You're expected to own the logistics budget, actively seeking ways to reduce costs while maintaining service reliability.
+ You will oversee negotiations with carriers, handle export documentation, and proactively manage risk in international shipping operations.
+ You will build digital and system capabilities within logistics, introducing advanced technologies to modernize and streamline warehouse operations.
**3PL Management**
+ You will develop a third-party logistics (3PL) sourcing strategy that aligns with company goals, ensuring readiness for execution and successful long-term partnerships.
+ You'll be responsible for negotiating and managing 3PL contracts, ensuring alignment with strategic business needs.
+ You will manage day-to-day 3PL performance through structured processes and KPI oversight, driving both service quality and cost efficiency.
**Team Leadership**
+ You will lead and grow a high-performing logistics team, with a focus on increasing productivity, strengthening skills, and fostering continuous improvement.
+ You are expected to cultivate a culture of innovation and empowerment-encouraging your team to take initiative and contribute ideas for process improvements.
+ You'll actively build a diverse and inclusive culture within the warehouse team and create an environment where team members feel engaged, heard, and supported in speaking up.
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
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Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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Our client is seeking an experienced and motivated Customer Service Lead to manage and mentor a fully remote technical support team. In this vital role, you will ensure the delivery of exceptional customer service by guiding your team to resolve technical issues efficiently and effectively. Your primary focus will be on leading by example, fostering a positive team environment, and driving continuous improvement in service quality and customer satisfaction.

Key responsibilities include overseeing the daily operations of the customer support team, providing training and coaching to agents, and handling escalated customer inquiries and complex technical issues. You will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, implementing strategies to meet or exceed targets. The ideal candidate will possess a strong understanding of customer service best practices, excellent troubleshooting skills, and a proven ability to motivate and manage a remote workforce. You will be responsible for developing and updating support documentation, knowledge base articles, and training materials to ensure consistency and accuracy.

We are looking for a proactive problem-solver with outstanding communication and interpersonal skills. You should be adept at de-escalating challenging customer situations and providing constructive feedback to team members. Experience with customer relationship management (CRM) software and ticketing systems is essential. The ability to work independently, manage multiple priorities, and foster a collaborative team spirit in a remote setting is critical. This is an excellent opportunity for a dedicated customer service professional looking to advance their career and make a significant impact.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum of 4 years of experience in customer service, with at least 2 years in a lead or supervisory role, preferably in technical support.
• Proven experience managing and motivating remote teams.
• Strong understanding of customer service principles and technical troubleshooting methodologies.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to handle customer escalations effectively.
• Experience developing training materials and knowledge base content.
• Strong organizational and time-management skills.
• Must be able to work effectively and autonomously in a remote environment.

Our client, a leading provider of innovative technology solutions, is seeking a diligent and customer-focused Customer Service and Technical Support Specialist. This is a fully remote position, allowing you to provide exceptional support to clients from the convenience of your home office. You will be the primary point of contact for customers, assisting them with technical issues, product inquiries, and general support needs. Your ability to resolve problems efficiently and empathetically will be key to ensuring customer satisfaction and loyalty.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with the company's software and hardware products.
• Provide step-by-step guidance and solutions to customers to resolve their problems.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Educate customers on product features, functionalities, and best practices.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to the product development team for improvement.
• Adhere to service level agreements (SLAs) and ensure high levels of customer satisfaction.
• Maintain a positive and helpful attitude, even in challenging situations.

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Minimum of 2 years of experience in customer service or technical support, preferably in a tech-related industry.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
• Patience, empathy, and a genuine desire to help customers.
• A reliable internet connection and a dedicated workspace suitable for remote work.
• A passion for technology and providing excellent customer experiences.

This is an excellent opportunity to join a growing company and contribute to its success by ensuring outstanding customer support. You will work in a supportive remote team environment and have the chance to develop your skills in customer service and technical problem-solving. The ideal candidate is a motivated self-starter with a strong customer-centric approach. The position requires excellent communication skills and a dedication to resolving customer issues effectively. The ideal candidate will be based in or near Delhi, Delhi, IN .