136 Customer Service Manager jobs in Delhi

is looking for a talented and dynamic Customer Service Manager to join their team. The ideal candidate will have a minimum of 2+ years of experience in a similar role. They need to be able to resolve customer queries, ensure resolution of all orders, co-ordinate between multiple teams to ensure smooth operations and more.

We at are looking for a driven and enthusiastic Customer Service Representative. is India's largest omnichannel destination for photo, video, and audio products. As a Customer Service Representative, you are the first to interact with a potential customer about the brand. You must understand the brand and its products to convey relevant and accurate information to the customer.

The ideal candidate loves talking to people and proactively solving issues. You have to be polite and informational at all times. You will be responsible for solving all queries from any potential customer. Included in your job role is following up with customers and ensuring that they are satisfied with the brand's service.

Responsibilities

• Operate the Chat Dashboard and respond to queries.
• Communicate with customers over the phone and email as required.
• Provide knowledgeable answers to questions about the product, pricing and availability
• Work with internal departments to meet customers' needs
• Take initiative and convert potential customers.
• Data entry in various platforms as required.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Proficient in English & Hindi, written and spoken.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to resolve queries and handle stressful situations.
• Ability to multi-task, organize, and prioritize work

Compensation

• The compensation for this role depends on your prior experience in a similar role.
• If you are a fresher, the compensation will be according to industry standards.

Company Description

Past Modern is a fashion house based in New Delhi, India, specializing in womenswear. Our collections feature both made-to-measure and ready-to-wear garments. We emphasize handwork techniques combined with modern silhouettes, merging Indian craftsmanship with contemporary fashion needs.

Role Description

This is a full-time on-site role for a Customer Service Manager located in New Delhi. The Customer Service Manager will be responsible for overseeing customer service operations, managing customer support teams, ensuring customer satisfaction, and resolving customer complaints. Daily tasks include monitoring customer interactions, implementing customer service policies, and coordinating with other departments to enhance the customer experience.

Qualifications

• Customer Service Management and Customer Support skills
• Customer Satisfaction and Communication skills
• Ability to use multiple platforms - Instagram, WhatsApp, Email
• Ability to use BiteSpeed (CRM tool)
• Strong Analytical Skills
• Excellent interpersonal and communication skills
• Leadership and team management experience
• Ability to work in a fast-paced environment
• Experience in the fashion industry is a plus

Job Title: Customer Service Manager (Females Preferred)

Location:
Delhi NCR, Bengaluru

Sector Fit:
Aviation, Banking, Immigration, Healthcare, Wellness, Retail

Compensation:
₹8–10 LPA

Experience:
6–10 years

Role Purpose

This role is not a traditional operations role. It blends
sales leadership, customer relationship growth, and cross-vertical partnerships
. The Customer Service Manager (Clinic Lead) will be accountable for
driving revenue, enhancing customer loyalty, building referral engines, and exploring collaboration opportunities across VLCC verticals
.

Key Responsibilities

Sales & Business Development

• Drive clinic sales to achieve monthly and annual revenue targets.
• Monitor and manage
  enquiry-to-conversion ratios, referrals, upselling, and renewals
  .
• Lead execution of local marketing campaigns, promotions, and events.
• Explore
  cross-selling opportunities
  with Institutes, Clinics, and Products.
• Strengthen sales funnel visibility through MIS dashboards and conversion reports.

Customer & Relationship Management

• Own KPIs like
  referral conversions, repeat customer index, and NPS scores
  .
• Create customer engagement platforms & feedback forums.
• Champion
  consultative selling
  to build long-term client relationships.
• Build a culture of proactive client servicing and relationship growth.

Sales Process & Financial Management

• Implement structured
  sales processes
  (leads → counselling → closure → follow-up).
• Monitor billing accuracy, collections, and petty cash.
• Ensure adherence to budgets, profitability norms, and compliance standards.

Team & Execution

• Train and mentor customer service executives to strengthen sales orientation.
• Set targets, review daily performance, and drive productivity.
• Coordinate with cross-functional teams (marketing, finance, operations).

Key Skills & Attributes

• Strong commercial acumen with
  proven sales leadership experience
  .
• Ability to balance revenue generation with
  customer relationship building
  .
• Data-driven approach: ability to convert MIS dashboards into action.
• Excellent communication, negotiation, and people management skills.
• Process-driven with a
  bias for execution and delivery
  .

Qualification & Experience

• Graduate / Post Graduate in Business, Sales, Marketing, or related field.
• 6–10 years of experience in
  sales + operations
  .
• Preferred background: Healthcare, Wellness, Aviation, Banking, Retail, or Immigration.
• Strong track record in
  customer acquisition, referrals, and revenue growth
  .

Role Context:

As a Wealth Management Customer Service Professional, you will provide industry leading service & wealth management solutions to our clients. You will be part of a high-capability team located across multiple cities working together to provide a high standard of care to clients and Relationship Management team.

Role & Responsibilities:

• Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations
• Process and follow-up on service requests to ensure execution in a timely manner
• Set appropriate timeline expectations for requests and follow-up within that time frame when necessary
• Ability to handle a high volume of requests in a fast-paced environment
• Effectively navigate Company's systems and resources for all workflow processing and client requests
• Apply verification policies and procedures for all clients to avoid identity theft and fraudulent activity
• Keep current on regulatory Compliance and company guidelines and apply to all activity to ensure risk mitigation
• Risk recognition and mitigation, strong adherence to set processes including ensuring a deep understanding of and adherence to all policies and procedures. Uphold requirements of the Quality Assurance guidelines.
• Adhere to all company processes and policies, regulatory compliance and carry the organizations brand through developed functional and behavioral skills
• Work with your line manager and HR to identify personal development and training needs
• Other duties as assigned by your supervisor

Skills and Qualification

• Graduate/post-graduate qualification would be preferred in Wealth/ Private Banking
• Excellent written and oral communication skills
• Decision making skills with strong sense of ownership and ability to work under pressure
• Strong Teamwork and Collaboration
• Take ownership - research, diagnose, troubleshoot, and identify solutions to resolve any issues
• Strong process knowledge of the function.

Competencies

Passion: Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties

Customer First: Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive

Compliance with Conscience: Own norms are aligned with Organizational code of conduct & regulatory norms, consistently sets example by own conduct, always checks on grey areas with relevant authority

Compensation and benefits

• Fixed : based on experience and skill set
• Variable : Annual Performance Based Bonus
• The company may, at its discretion provide group health insurance to its employees and their family members.

Looking for a candidate proficient in SAP and sales tools to drive sales, manage client relationships, analyze market trends, negotiate contracts, collaborate with teams, and report performance. Requires 4-10 years in logistics or supply chain.

Required Candidate profile

Candidate should be proficient in SAP, reporting tools, and relevant tech; able to manage tasks, prioritize well, and maintain records. 10 years' experience for Manager, 4-5 for Executive roles.

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )

Job Title: Client Servicing Manager / Senior Executive – Client Servicing

Location: (Badi Industrial Area, Delhi, )

Department: Client Servicing

Reports To: Account Director / Client Servicing Lead

Experience Required: 2–5 years

Job Summary:

We are looking for a proactive and client-focused Client Servicing Manager with 2–5 years of experience in managing client relationships, coordinating projects, and ensuring smooth delivery of services. The ideal candidate will be the bridge between clients and internal teams, ensuring client satisfaction, timely execution, and growth of accounts.

Key Responsibilities:

• Act as the point of contact for assigned clients and manage day-to-day communication.
• Understand client goals, brand guidelines, and project requirements clearly.
• Coordinate with internal teams (creative, strategy, digital, tech, etc.) to ensure timely and quality delivery.
• Assist in developing proposals, presentations, and campaign strategies.
• Track project timelines, deliverables, and budgets to ensure smooth execution.
• Support senior team members in strategic account planning and client presentations.
• Gather client feedback and ensure continuous service improvement.
• Maintain documentation, meeting notes, and performance reports for accounts.
• Help identify opportunities for upselling or growing existing accounts.

Key Requirements:

• Bachelor's degree in Marketing, Mass Communication, Business, or related field.
• 2–5 years of experience in client servicing/account management in (industry, e.g., advertising, digital marketing, media).
• Strong communication and interpersonal skills.
• Ability to multitask, manage priorities, and work in a fast-paced environment.
• Detail-oriented with good organizational and coordination abilities.
• Working knowledge of digital and offline marketing campaigns is a plus.
• Familiarity with project management or CRM tools is an added advantage.

Preferred Background:

• Agency experience (advertising, digital, PR) is highly preferred.
• Exposure to client meetings, campaign planning, and execution.

If you want this customized further (e.g., for a digital marketing agency, B2B SaaS company, or PR firm), let me know.

Also happy to provide this in a PDF or Word format if needed.

Job Type: Full-time

Pay: ₹18, ₹40,000.00 per month

Work Location: In person