67 Customer Service Manager jobs in Delhi

Job Title: Customer Service Manager (Females Preferred)

Location: Delhi NCR, Bengaluru

Sector Fit: Aviation, Banking, Immigration, Healthcare, Wellness, Retail

Compensation: ₹8–10 LPA

Experience: 6–10 years

Role Purpose

This role is not a traditional operations role. It blends sales leadership, customer relationship growth, and cross-vertical partnerships . The Customer Service Manager (Clinic Lead) will be accountable for driving revenue, enhancing customer loyalty, building referral engines, and exploring collaboration opportunities across VLCC verticals .

Key Responsibilities

Sales & Business Development

• Drive clinic sales to achieve monthly and annual revenue targets.
• Monitor and manage enquiry-to-conversion ratios, referrals, upselling, and renewals .
• Lead execution of local marketing campaigns, promotions, and events.
• Explore cross-selling opportunities with Institutes, Clinics, and Products.
• Strengthen sales funnel visibility through MIS dashboards and conversion reports.

Customer & Relationship Management

• Own KPIs like referral conversions, repeat customer index, and NPS scores .
• Create customer engagement platforms & feedback forums.
• Champion consultative selling to build long-term client relationships.
• Build a culture of proactive client servicing and relationship growth.

Sales Process & Financial Management

• Implement structured sales processes (leads → counselling → closure → follow-up).
• Monitor billing accuracy, collections, and petty cash.
• Ensure adherence to budgets, profitability norms, and compliance standards.

Team & Execution

• Train and mentor customer service executives to strengthen sales orientation.
• Set targets, review daily performance, and drive productivity.
• Coordinate with cross-functional teams (marketing, finance, operations).

Key Skills & Attributes

• Strong commercial acumen with proven sales leadership experience .
• Ability to balance revenue generation with customer relationship building .
• Data-driven approach: ability to convert MIS dashboards into action.
• Excellent communication, negotiation, and people management skills.
• Process-driven with a bias for execution and delivery .

Qualification & Experience

• Graduate / Post Graduate in Business, Sales, Marketing, or related field.
• 6–10 years of experience in sales + operations .
• Preferred background: Healthcare, Wellness, Aviation, Banking, Retail, or Immigration.
• Strong track record in customer acquisition, referrals, and revenue growth .

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )

FleishmanHillard part of Omnicom Group is hiring for an Account Manager

Location: Delhi

Experience: 4 - 6 years

Industry: Public Relations

Sector: Automobile (mandatory)

About FleishmanHillard

FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. Global PR and Marketing Agency - FleishmanHillard is a global PR agency developing creative and strategic communications for brand and reputation management, corporate and consumer marketing, crisis and more

• FleishmanHillard was named 2021, 2022 and 2023
• Campaign Global PR Agency of the Year; 2023
• ICCO Large Agency of the Year – The Americas; 2022 and 2023
• PRWeek U.S. Agency of the Year; 2022 and 2023
• PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023
• Campaign US PR Agency of the Year; 2021
• PRovoke APAC Consultancy of the Year; and 2021
• PRWeek UK Large Consultancy of the Year.

FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.

Visit us at

About Omnicom PR Group (OPRG)

Omnicom PR Group (OPRG) is the largest global network of communications and consulting agencies in the world. It is home to three of the top global PR agencies FleishmanHillard, Ketchum, Porter Novelli and more than a dozen specialist agencies in corporate and public affairs, political consulting and advertising, language strategy, global health strategy and organizational transformation. OPRG is part of Omnicom Group Inc. (NYSE: OMC). .

FleishmanHillard is an equal-opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Information collected will be strictly used for employment purposes.

Key Qualifications

Knowledge & expertise:

▪ Demonstrates core practice-area expertise, begins to experience working with relevant OPRG products, and working with wider integrated services

▪ Has a thorough understanding of the client’s business, commercial context, communications issues and brand positioning, and work closely with supervisor to provide appropriate client counsel

▪ Has well developed written and verbal communication skills; is confident briefing peers and seniors, and gives clear direction to junior team members, reviews work and offers feedback

▪ Demonstrates good analytical skills and draws on experience to develop solutions to solve basic client issues

▪ Knows relevant external stakeholders, has developed industry contacts and is building a peer network

▪ Actively build positive relations with client contact

▪ Understands how to apply integrated services to client’s business, knows enough to identify when to pull in experts, and proactively involves supervisor to discuss potential solutions for clients

▪ Strategically leads social programs in conjunction with digital team

▪ Proactively identify and manage potential client issues and crisis, alongside senior team lead

Client services:

▪ Plays a central role in planning work that addresses client’s goals, objectives and priorities

▪ Understands and can articulate the implications of external developments on a client’s environment and begins to in conjunction with supervisor, able to advise on potential actions for consideration

▪ Is familiar with client’s competitive landscape and tracks developments. Uses this to inform guidance to clients

▪ Begins to lead campaign and oversee programme implementation, with input from supervisor including external engagement and wider outreach

▪ Drafts / produces high quality content for clients drawing on senior support for strategic guidance and overall programme plan

▪ Focuses on driving and sustaining excellent results for clients; learns from experience and works with seniors to make adjustments when required

▪ Successfully initiates and builds trusted client relationships over the long-term

Strategy & creativity:

▪ Actively participates in strategic planning meetings and brainstorms, and leads with ongoing team planning initiatives. Originates well developed ideas based on data driven insights that are workable and carried forward

▪ Takes an active interest in industry gold standards; draws on outside inspiration to continually improve output for clients

▪ Develops ideas that are informed by a thorough understanding of the context of the wider brief; relates work to the ‘bigger picture’ and shares those ideas with supervisor

▪ Works with supervisor to proactively share about client’s challenges, actively looks for opportunities to bring creative & fresh thinking to clients on a regular basis

Business development:

▪ Begins to develop proposal writing skills and contributes to pitch preparation - Plays a visible role in new business pitch meetings

▪ Plays a central role in coordinating responses to new business opportunities; adds ideas and oversees proposal & RFP drafting with minimal supervision

▪ Continues to maintain and develop contacts, recognize business growth opportunities and work with supervisor to take action

▪ Maintains a relevant professional online profile & participates in relevant social channels

▪ Begins to lead implementation and execution for marking activities

Operations & administration:

▪ Begins to work with supervisor to build client budgets and begins to build a foundation to understand the agency billing, can start to recognize where there may be issues, and work with supervisors to resolve issues

▪ Manages own workflow, and that of others, independently and flexibly; effectively manages unexpected urgent priorities to maintain excellent service

▪ Takes responsibility for ensuring effective communication across the team, ensuring that client needs are covered and managed and that issues are flagged to senior team as appropriate

▪ Has a sophisticated understanding of account administration, including worksheets, activity reviews, and budget tracking and manages client expectations with minimal supervision

People management:

▪ Initiates new projects, takes responsibility for leading defined projects, overseeing consultants and junior staff on assigned accounts

▪ Works with supervisor to understand and contribute ideas on how to structure their teams. Does not default to delegating tasks with no context or reference to the bigger picture

▪ Motivates junior colleagues with a team spirit in order to help them achieve their performance objectives

▪ Plays an active role in the performance review process

▪ Proactively engages with colleagues in international OPRG/other network agency offices and seeks to build networks. Follows developments of sectors and practices globally

▪ Contributes to the professional development of the junior executives via coaching and mentoring

▪ Develops and shares best practice with colleagues

▪ Helps to manage resources & identify staffing requirements. Assists with attracting junior staff to the firm

▪ Understands and demonstrates company philosophy, behaviours and work ethic; looks for opportunities to be involved in cross-office initiatives (marketing / culture / best practice)

Interested candidates kindly share your updated resume to

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.Core ResponsibilitiesLead Handling (Daily Priority)Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.Use pre-approved messaging templates and personalize where needed.Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.Lead Qualification & TaggingClassify each lead based on interest: Courses, Spells, Products, or Consultations.Use internal CRM or tracking system (e.g. spreadsheet/Notion/Whats App tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.Disqualify politely if a lead is clearly misaligned.Conversion StrategyShare the right offering link/post/resource based on their expressed need.Suggest the best-fit product or session if the client seems confused.Upsell or cross-sell where meaningful.Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.Customer OnboardingFor every successful conversion, guide the client clearly through:Payment confirmationProduct/course access instructionsFollow-up timelines (e.g., when to expect delivery or session booking)Confirm all onboarding steps are understood by the client.Client Relationship ManagementCheck in after delivery/service (in 3–5 days).Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.Escalate any dissatisfaction or refund request immediately to the co-founders.Collaboration & Strategy InputShare weekly insights on what leads are asking, common objections, and what’s working.Suggest content or campaign ideas to improve conversions or address objections.Coordinate with marketing/design when templates or creatives are needed.ReportingDaily tracker update before EOD:Number of leads receivedNumber convertedHot/warm/cold classificationIssues/escalations if anySoft Skills ExpectedEmpathy without over-promisingA balance of professionalism and spiritual insightQuick learner of our offerings and inner processReliable, accountable, and proactiveTools & ChannelsInstagram (DMs, comments, story replies)Whats App BusinessNotion/Google Sheet for tracking (or CRM, if introduced)Canva (basic familiarity is a plus)Payment gateways (Razorpay, GPay, etc.)KPIs (To Be Reviewed Monthly)Response time averageConversion rate from inbound leadsClient satisfaction (based on feedback or repeat purchase)Contribution to strategy or campaign improvement

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar. Core Responsibilities

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement