7 Customer Service Manager jobs in Ranchi
Client Services Associate
Posted 4 days ago
Job Viewed
Job Description
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement
Client Service Manager
Posted today
Job Viewed
Job Description
Roles & Responsibilities:
- Be the single point of contact for the client throughout the event journey.
- • Conduct initial meetings to understand the clients vision, emotions, and expectations for their event.
- • Translate client requirements into clear briefs for the design and execution team.
- • Coordinate with internal teams (design, vendor management, logistics, on-site staff) to ensure smooth execution of dcor plans.
- • Manage client timelines, budgets, and approval processes effectively.
- • Build trust-based relationships with clients by offering creative suggestions and solving problems proactively.
- • Oversee on-site execution to ensure dcor is delivered as promised, while maintaining attention to detail.
- • Handle last-minute changes, ensuring client satisfaction remains the top priority.
- • Gather post-event feedback to continuously enhance our client experience.
Key Skills & Attributes Required
- • Strong interpersonal and communication skills with the ability to empathize with clients.
- • A keen eye for aesthetics and creativity.
- • Proven organizational and project management abilities.
- • Ability to stay calm under pressure and handle multiple events at a time.
- • Team coordination skills ability to liaise effectively between clients and the internal team.
- • Flexibility and problem-solving mindset.
- • Previous experience in event dcor, wedding planning, or client management preferred.
Desired Candidate Profile
- 2-7 years of experience in client servicing, coordination, sales, or management roles in the events industry.
- Proven track record of delivering successful events from concept to completion.
- Excellent communication skills with ability to work effectively with diverse stakeholders including clients vendors staff members.
- Strong understanding of event planning principles, including logistics, catering, audiovisual equipment rental etc.
- Excellent Communication Skills
- MS Word /MS Excel mandate / Presentation mandate
- Creative
Service Manager Automobile
Posted today
Job Viewed
Job Description
Need an experienced Service Manager for our BMW Motorrad, two wheeler workshop with 3-5 yrs a two wheeler Service Manager. Must meet the service target with a high degree of customer delight. Age 30-45 yrs. Must be tech savvy.
Perks and benefits
INCENTIVE
Manager Service
Posted today
Job Viewed
Job Description
We are seeking a highly experienced (12+ years), strategic and dedicated Service Manager-JCB PRODUCT to oversee the entire service operations for JCB products in Ranchi, Jharkhand, India. The ideal candidate will have a strong technical background.
General Manager Service
Posted today
Job Viewed
Job Description
We are seeking a highly experienced (10+ years), strategic and dedicated Service General Manager to oversee the entire service operations for JCB products in Jharkhand, India. The ideal candidate will have a strong technical background.
Group General Manager Service
Posted today
Job Viewed
Job Description
Position - Chief General Manager (Service)
- Location - Ranchi, Jharkhand
- Reporting to - JMD / CEO
- Age - Maximum 45 Years
- Educational Qualification - Graduation / Post Graduation
- Experience years of experience in a team handling role, essentially to be in automobile service in 4 Wheeler.
Salary - Upto 18 LPA CTC + Incentives based on target achievements
Other Perks and Benefits:
- Free Gym Membership.
- Health Insurance & Accidental Insurance
- Opportunity to win Foreign Trip.
- A Company Car will be provided.
- Opportunity to participate in employee engagement activities.
Job purpose: This position would be responsible for the strategic planning, overall operations, and day to day management of the affairs of Premsons Motor (Maruti Suzuki) 14 Workshops.
Roles & Responsibilities:
10+ years of experience in a Team Handling role, essentially to be in Automobile Service.
This position would be responsible for the strategic planning, overall operations, and day to day management of the all the workshops of Premsons Motor.
Supervising and motivating a team of Managers, Front Line team and technicians to achieve load and labour targets.
Implementing efficient processes and maintaining a high level of service quality at all workshops.
Workshop Profitability enhancement in all aspects.
Enhancing Service Advisors productivity.
Adherence to expense budgets.
Job for Service General Manager-Reputed Automobile Industry-Ranchi,Jharkhand,India-12LPA-e7
Posted today
Job Viewed
Job Description
JOB DETAILS
We are seeking an experienced Service GM to join our team in the automobile industry. As a Service GM, you will be responsible for overseeing the daily operations of the service department, ensuring customer satisfaction, and managing a team of service advisors and technicians. The successful candidate will have a strong background in the automobile industry, exceptional leadership skills, and a passion for delivering excellent customer service.
FUNCTIONAL AREA
Automobile Jobs Consultancy in Ranchi, Automobile Jobs Consultancy near me, Automobile Jobs, Top, Best, Jobs Consultancy in Ranchi, Job For Service manager For Ranchi Location,Job For Service Automobile Manager For All Jharkhand,Job For Service GM For ranchi Location,Job for Service Gernerl Manager For Ranchi Location.
Apply Now
Be The First To Know
About the latest Customer service manager Jobs in Ranchi !