31 Customer Service Manager jobs in Surat

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:

Project Management:

• Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
• Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
• Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
• Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
• Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
• Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration:

• Ability to influence without direct authority
• Establish and maintain efficient working relations with all internal & external key stakeholders
• Participate in project movement activities, support team initiatives & objectives
• Identify and recommend process improvements and initiatives
• Facilitate resolution of any issues by working closely with cross-functional teams.

Operational:

• Plan, execute and manage deliveries for enterprises across industries
• Ensure on/before time delivery of projects that match/exceed set quality standards
• Plan and monitor capacity utilization on projects and supply of talent accordingly
• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
• Mentor, train and lead a team of project managers and supply leads.
• Decent strategy knowledge.

Client Partnership:

• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
• Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
• Assist with project planning, including resource forecasting, timelines, and budgeting
• End to end ownership of client delight and operational efficiency
• Ability to coordinate and implement successful projects from start to finish
• Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:

● Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.

● Strong problem-solving skills with a growth mindset and proactive approach.

● Proficiency in comprehension, negotiation, and analytical skills.

● Graduate or Postgraduate degree (MBA preferred).

● Exceptional written and oral communication skills in English.

● Skilled in networking and communication across diverse functions.

● Ability to navigate ambiguity and conflicting priorities with rigor.

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Job Title: Senior Account Manager

Location: Delhi NCR (Full-Time)

Experience: 4–8 years in client servicing, brand management, or integrated marketing roles (agency background preferred)

Department: Client Strategy & Servicing

About Mad Men Marketing

At Mad Men Marketing , we partner with India’s leading brands like Dabur, Haldiram’s, India Gate, and Vi-John , delivering campaigns that blend creativity, culture, and technology . We’re not just an agency; we’re a full-spectrum brand ecosystem , spanning creative strategy, content production, influencer marketing (Madly Talented ), and AI-driven innovation (Mad EnAible ).

We believe in building campaigns that create lasting brand love and measurable impact , and our account management team is at the very heart of this promise.

About the Role

As a Senior Account Manager , you’ll be the strategic partner and trusted advisor to our clients. You’ll manage key brand relationships, oversee campaign execution, and collaborate with creative and strategy teams to ensure the work not only meets but exceeds expectations.

You’ll play a dual role: client champion within the agency, and agency ambassador with the client —driving growth, building trust, and ensuring seamless delivery across multiple verticals.

Key Responsibilities

• Lead and manage relationships with senior clients across FMCG, lifestyle, and consumer brands
• Understand client objectives deeply and translate them into actionable strategies for creative and media teams
• Oversee end-to-end campaign delivery: from briefing and creative development to production, execution, and reporting
• Collaborate with internal divisions (Mad Men Productions, Madly Talented, Mad EnAible ) to deliver integrated solutions
• Manage account P&L, budgets, and financial tracking for assigned clients
• Proactively identify opportunities for business growth, new campaign ideas, and cross-sell opportunities
• Mentor and guide junior account executives and managers on day-to-day servicing
• Ensure client satisfaction through clear communication, timely delivery, and proactive problem-solving
• Stay on top of industry trends, competitor moves, and cultural shifts to keep clients future-ready

What We’re Looking For

• 4–8 years of experience in account management / client servicing (agency side experience preferred)
• Strong understanding of integrated marketing (creative, digital, social, influencer, and production workflows)
• Proven ability to manage large accounts, multiple stakeholders, and complex campaign timelines
• Excellent communication and presentation skills—confident in C-suite discussions
• Commercial acumen with experience in managing budgets, forecasting, and account growth
• A solutions-first mindset with strong problem-solving and relationship-building skills
• Leadership skills—able to manage, motivate, and grow junior account teams

What You’ll Get at Mad Men

• Opportunity to manage flagship Indian brands with nationwide impact
• Exposure to AI-powered marketing, influencer-first campaigns, and large-scale productions
• A collaborative, high-energy culture that values creativity and results equally
• Leadership opportunities with direct client visibility and decision-making autonomy
• The chance to shape not just campaigns, but client partnerships and brand legacies

Are you ready to lead iconic brands into their next big chapter?

We are looking for an experienced Client Engagement Partner to manage and grow relationships with our key enterprise clients. In this senior role, you will act as a trusted advisor, ensuring strong client engagement, successful adoption of our solutions, and long-term business value.

Responsibilities:

• Own and manage relationships with a portfolio of enterprise clients.
• Understand client strategies, challenges, and technical environments to deliver tailored solutions.
• Lead onboarding, executive reviews, and strategic planning sessions.
• Represent the client internally by working closely with Product, Engineering, Sales, and Customer Success.
• Conduct executive-level discussions and align solutions with client objectives.
• Use data, KPIs, and market insights to provide recommendations and measurable value.
• Identify opportunities for growth through upselling, cross-selling, and expansion.
• Translate client feedback into actionable improvements in products and services.
• Keep track of industry and technology trends to advise clients effectively.

Requirements

• 10+ years in account management, client success, or consulting within a technology environment.
• Experience managing complex, multi-stakeholder enterprise relationships.
• Knowledge of enterprise IT and cloud infrastructure (AWS, Azure, GCP).
• Strong communication, negotiation, and executive-level presentation skills.
• Proven ability to build trust and influence senior decision-makers.
• Proficiency in CRM systems (Salesforce, Zoho) and experience with data-driven engagement.
• Bachelor’s degree in Business/Technology; MBA is an advantage.

What we offer :

An opportunity to work with leading enterprise clients, influence their digital transformation journey, and build long-term partnerships as part of a collaborative team.

• Lead and manage a team of community support workers, providing guidance, supervision, and professional development.
• Develop and implement effective community support programs and initiatives.
• Oversee the provision of direct support services to clients, ensuring adherence to best practices and ethical standards.
• Conduct needs assessments and develop individualized support plans for clients.
• Build and maintain strong relationships with community partners, local government agencies, and other stakeholders.
• Monitor program performance and collect data to evaluate impact and identify areas for improvement.
• Manage program budgets and resources efficiently.
• Develop and deliver training programs for staff and volunteers.
• Advocate for the needs of the community and represent the organization in public forums.
• Ensure compliance with all relevant regulations and reporting requirements.

• Bachelor's or Master's degree in Social Work, Psychology, Sociology, Community Development, or a related field.
• Minimum of 5 years of experience in community services, social work, or non-profit management.
• Proven experience in leading and managing teams.
• Strong understanding of social welfare systems and community resources.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to work effectively with diverse populations.
• Experience in program development, implementation, and evaluation.
• Proficiency in using client management software and other relevant technologies.
• A genuine passion for helping others and making a positive social impact.
• Ability to work independently and manage time effectively in a remote setting.

• Manage and mentor a team of community support staff.
• Develop, implement, and monitor individualized support plans.
• Liaise with clients, families, and external health and social care professionals.
• Ensure the highest standards of care and service delivery.
• Conduct assessments of client needs and risks.
• Organize and facilitate community engagement activities.
• Maintain accurate client records and reports.
• Promote a person-centered approach to care.
• Adhere to all organizational policies and procedures.

• Bachelor's degree in Social Work, Psychology, or a related field.
• Proven experience in a management or supervisory role in the social care sector.
• In-depth knowledge of relevant legislation and policies.
• Excellent leadership, communication, and organizational skills.
• Empathy, patience, and a strong commitment to client welfare.

• Developing and implementing community outreach programs and services.
• Managing and supervising a team of community support staff and volunteers.
• Assessing community needs and identifying areas for service improvement.
• Building and maintaining partnerships with local organizations, government agencies, and community leaders.
• Organizing and facilitating community events, workshops, and support groups.
• Providing direct support and guidance to community members facing various challenges.
• Developing and managing program budgets and ensuring efficient resource allocation.
• Monitoring and evaluating the effectiveness of community programs and initiatives.
• Ensuring compliance with all relevant policies, procedures, and ethical standards.
• Advocating for community members and connecting them with appropriate resources.