12 Customer Service Manager jobs in Tirupati

Job Summary:

HeartfulCraft is seeking a Remote Import-Export Support Executive  with prior experience in the handicrafts export industry . The ideal candidate must be capable of supporting merchant exporters , resolving their queries, and providing complete backend support on international trade, buyer communication, export documentation , and order processing . This role is 100% remote  and demands strong communication, organizational, and export process knowledge.

Key Responsibilities:

• Handle daily queries from merchant exporters regarding:
• Export process (IEC, GST, LUT, HS Code, shipping, etc.)
• International buyer communication and follow-up
• Lead generation follow-up support
• Product pricing, MOQ, catalog, and HS code clarification
• Assist in managing international buyer enquiries  (email, WhatsApp, B2B platforms)
• Coordinate internally with sourcing, logistics, and documentation teams
• Share catalogs, proforma invoices, and track order stages
• Provide support for quality checks, packaging details, and export compliance
• Maintain CRM records and timely updates on all interactions

Requirements:

• Minimum 3-5 years of experience in B2B export support , preferably in handicrafts, home décor, or FMCG exports
• Strong understanding of international trade process : IEC, HS Code, documentation, shipping, buyer interaction, etc.
• Experience handling international buyer queries
• Excellent written and spoken communication in English & Hindi
• Strong follow-up and multitasking skills
• Proficient in email, Excel/Google Sheets, WhatsApp, CRM, and digital tools

Preferred Qualifications:

• Prior experience working with artisan clusters  or GI-tagged products
• Knowledge of B2B platforms  (Alibaba, TradeIndia, IndiaMART, etc.)
• Familiarity with export documentation software , e.g., DGFT portal, ICEGATE, etc.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Work from home

Work Location: Remote

We’re hiring a Support Manager to lead incident management, issue resolution, and Tier 1–3 support across our WMS/WCS/TMS systems. You’ll ensure the DCs are supported in real time, production issues are owned to resolution, and business impact is minimized with fast, structured, and proactive support.

Responsibilities:

• Build and scale a tiered support model with 24/7 global coverage.
• Own RCA follow-through and ensure systemic fixes, not just patches.
• Create documentation, playbooks, and tooling to reduce onboarding time and cost.
• Lead coordination across engineering, infra, and business teams — no dropped handoffs.
• Drive automation to reduce manual work and accelerate resolution.
• Deliver actionable insights from operational and incident data.
• Create APIs from ServiceNow to extract data quickly and integrate into workflows.
• Use AI for faster automation, API-to-Excel integrations, and to generate insights for continuous improvement.

What We’re Looking For:

• Engineering mindset with understanding of RPG systems and mechanisms.
• Clear communicator who converts complex issues into simple reporting and insights.
• Brings energy, creativity, and accountability — focused on solutions, not roadblocks.
• Automation-first approach to drive cost savings and scale.
• Can build from scratch and scale with minimal oversight.

Remuneration:

Commensurate with knowledge & experience.

We’re hiring a Support Manager to lead incident management, issue resolution, and Tier 1–3 support across our WMS/WCS/TMS systems. You’ll ensure the DCs are supported in real time, production issues are owned to resolution, and business impact is minimized with fast, structured, and proactive support.

Responsibilities:

• Build and scale a tiered support model with 24/7 global coverage.
• Own RCA follow-through and ensure systemic fixes, not just patches.
• Create documentation, playbooks, and tooling to reduce onboarding time and cost.
• Lead coordination across engineering, infra, and business teams — no dropped handoffs.
• Drive automation to reduce manual work and accelerate resolution.
• Deliver actionable insights from operational and incident data.
• Create APIs from ServiceNow to extract data quickly and integrate into workflows.
• Use AI for faster automation, API-to-Excel integrations, and to generate insights for continuous improvement.

What We’re Looking For:

• Engineering mindset with understanding of RPG systems and mechanisms.
• Clear communicator who converts complex issues into simple reporting and insights.
• Brings energy, creativity, and accountability — focused on solutions, not roadblocks.
• Automation-first approach to drive cost savings and scale.
• Can build from scratch and scale with minimal oversight.

Remuneration:

Commensurate with knowledge & experience.

We are looking for a proactive and detail-oriented Associate to support our Project management team in preparing reports, creating presentations, conducting research, and contributing to operational design projects. This role suits someone with strong analytical abilities, excellent organizational skills, and basic familiarity with Commercial Kitchen and Laundry design principles .

Key Responsibilities

• Report Preparation: Gather, interpret, and visualize data for management reporting using Microsoft Office Suite
• Presentation Support: Build dynamic PowerPoint decks and visual assets for milestone presentations
• Research & Insights: Conduct market and operational research to inform planning and decision-making and support internal database
• Design Coordination: Assist managers with layout studies and documentation related to commercial kitchens and laundry systems
• Collaboration: Engage with cross-functional teams for data collection and coordination
• Additional Ad-hoc Assignments: Help with urgent, last-minute revisions, submissions, requests from clients etc

Qualifications

• Bachelor’s degree in Business, Hospitality Management, Engineering, or related field
• 1–3 years of experience in administrative or analytical support roles
• Working knowledge of commercial kitchen or laundry layout/design is a plus
• Familiarity with Microsoft Office Suite; PowerPoint and Excel proficiency required
• Familiarity with InDesign and Bluebeam is a plus
• Strong communication and time-management skills

We are looking for a proactive and detail-oriented Associate to support our Project management team in preparing reports, creating presentations, conducting research, and contributing to operational design projects. This role suits someone with strong analytical abilities, excellent organizational skills, and basic familiarity with Commercial Kitchen and Laundry design principles .

Key Responsibilities

• Report Preparation: Gather, interpret, and visualize data for management reporting using Microsoft Office Suite
• Presentation Support: Build dynamic PowerPoint decks and visual assets for milestone presentations
• Research & Insights: Conduct market and operational research to inform planning and decision-making and support internal database
• Design Coordination: Assist managers with layout studies and documentation related to commercial kitchens and laundry systems
• Collaboration: Engage with cross-functional teams for data collection and coordination
• Additional Ad-hoc Assignments: Help with urgent, last-minute revisions, submissions, requests from clients etc

Qualifications

• Bachelor’s degree in Business, Hospitality Management, Engineering, or related field
• 1–3 years of experience in administrative or analytical support roles
• Working knowledge of commercial kitchen or laundry layout/design is a plus
• Familiarity with Microsoft Office Suite; PowerPoint and Excel proficiency required
• Familiarity with InDesign and Bluebeam is a plus
• Strong communication and time-management skills

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

Company Profile:

3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.

About the Role:

We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.

 You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.

This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.

A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.

Key Responsibilities

• Preparing and presenting client operational reporting at monthly meetings
• Client SLAs and Reporting (including driving enhancements)
• Ensure L1 and L2 analysts are meeting SLA and following the procedures.
• Great report writing skills.
• Onboarding of new Clients.
• Continuously improve operations and client engagement.
• Continual Service Improvement Plans (CSIP) for client patch
• Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops 
• Risk and Issue Management
• Problem Management
• Scope Management
• Change Management
• Major incident management

Skills and Experience:

• Minimum of 5 years of work experience in Service Management 
• Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
• Experienced working in an MSP environment
• ITIL Service Management accreditation
• Proven experience with Incident response.
• Strong working knowledge of ITSM service delivery concepts 
• Demonstrated ability to position and present at a C-suite level 
• Demonstrated ability to lead and collaborate with a multi-disciplined team
• Demonstrated skills in time management ·
• Strategic thinking with a get-up-and-go attitude
• A willingness to work and adapt to a fast-growing & changing environment.
• Self-sufficiency and a high degree of autonomy.
• Ability to work within a team and achieve results through others   
• Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
• Lead the incidents to resolution.

Desirable

• Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
• Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

Company Profile:

3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.

About the Role:

We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.

 You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.

This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.

A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.

Key Responsibilities

• Preparing and presenting client operational reporting at monthly meetings
• Client SLAs and Reporting (including driving enhancements)
• Ensure L1 and L2 analysts are meeting SLA and following the procedures.
• Great report writing skills.
• Onboarding of new Clients.
• Continuously improve operations and client engagement.
• Continual Service Improvement Plans (CSIP) for client patch
• Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops 
• Risk and Issue Management
• Problem Management
• Scope Management
• Change Management
• Major incident management

Skills and Experience:

• Minimum of 5 years of work experience in Service Management 
• Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
• Experienced working in an MSP environment
• ITIL Service Management accreditation
• Proven experience with Incident response.
• Strong working knowledge of ITSM service delivery concepts 
• Demonstrated ability to position and present at a C-suite level 
• Demonstrated ability to lead and collaborate with a multi-disciplined team
• Demonstrated skills in time management ·
• Strategic thinking with a get-up-and-go attitude
• A willingness to work and adapt to a fast-growing & changing environment.
• Self-sufficiency and a high degree of autonomy.
• Ability to work within a team and achieve results through others   
• Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
• Lead the incidents to resolution.

Desirable

• Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
• Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

Techwelt Group, headquartered in Rome, Italy, provides on-demand and contract-based onsite IT support services globally with a 24-hour response time. We have over 100 IT experts and engineers available in Europe, Australia, the UK, and Mexico, ready to meet diverse business needs. Our services range from break fix for EUC/Data Centers, IMAC for EUC/Data Centers, Desktop Support, Hardware Repairing, IT Asset Disposal (ITAD), to Site Surveys and Installations, Stock Inventory and Audits, Full-Time Outsourced Resources, and Deployments and Roll Outs. We ensure a single point of contact for our clients and offer secure stock storage facilities with timely audits.

This is a full-time remote role for a Service Delivery Manager. The Service Delivery Manager will oversee the delivery of IT services and solutions to clients, ensuring customer satisfaction and adherence to service level agreements. Daily tasks include managing service delivery processes, coordinating with the IT team, handling client communications, and monitoring performance metrics. The role requires maintaining high customer service standards and continually improving service delivery practices.

• Service Delivery Management and Service Delivery skills
• Customer Satisfaction and Customer Service skills
• IT Service Management knowledge
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Experience in IT support or service management roles
• Bachelor's degree in IT, Business Management, or related field

Who We AreAt Media Kind, we're reshaping the future of streaming video—and we're moving at incredible speed. Our cloud-native, agile technology enables customers to rapidly build, deploy, and scale premium streaming experiences, removing traditional barriers to innovation and growth.We’re on a mission to transform how the world watches video: making every moment extraordinary, personalized and valuable for content owners and their consumers.Here, you'll be part of a dynamic team that’s redefining how media experiences come to life. Our award-winning products simplify complex operations, enabling customers—from iconic sports brands to innovative broadcasters and content owners—to focus purely on storytelling, and growth. By replacing legacy complexity with cloud-connected solutions, we ensure speed, simplicity, and commercial transparency. You’ll be joining a team that values practical thinking over buzzwords, and velocity over bureaucracy.Beyond technology, our true strength lies in our people. We are committed to fostering a passionate community of creators, developers, and artists who love what they do. Together, we’ll redefine the art of streaming.If you're ready to build what’s next in streaming—and do it with a team that moves fast, thinks boldly, and builds with intent—come make it happen with us.Work Location: India (Hybrid-Bangalore or Remote)Position OverviewThe Partner Program Manager – CSP (Cloud Service Provider) serves as the operational backbone of our partner co-sell and channel motion. This role is responsible for maintaining program structure, ensuring cross-team accountability, and driving execution across CSP initiatives. Acting as the central coordinator between internal stakeholders, Partner Managers, and CSP portals, the Program Manager ensures that program goals are met on time and with high quality.Key ResponsibilitiesProgram Operations & Governance Manage program trackers, calendars, milestones, and goal updates.Establish and maintain operating rhythms (biweekly syncs, quarterly planning, QBR preparation).Stakeholder Coordination Collaborate with Task Stewards and Functional Owners to ensure seamless task execution.Drive cross-team accountability for deliverables and deadlines.CSP Platform & Partner Engagement Interface directly with Partner Center, ACE, OCP CRM, and other CSP portals.Manage recurring and event-driven administrative tasks such as:Po P (Proof of Performance) uploadsCRM updates and marketplace listing changesPRACR submissions and event re-enrollmentsReporting & Process Improvement Compile monthly reports and performance scorecards.Propose enhancements to co-sell tracking, MDF reporting, and operational workflows.Partner with Business Development and Sales Operations to identify growth opportunities (e.g., new listings, account coverage).QualificationsBachelor’s degree in Business, Operations, or related field (or equivalent experience).5+ years of program management, partner operations, or channel experience.Strong familiarity with partner ecosystems (Microsoft CSP/ACE/OCP CRM experience preferred).Excellent organizational skills with proven ability to manage complex trackers and deadlines.Strong communication skills for cross-functional coordination.Proficiency with Monday.com or other project management tools is a plus.Note: This role requires availability during West Coast U. S. business hours.Join our team at Media Kind and be part of a dynamic and supportive environment where your contributions make a meaningful impact on our success.Here at Media Kind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone’s identity, background and life experiences add to the Media Kind story, and we welcome all.