21 Customer Service Manager jobs in Vijayawada

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

• Develop and implement comprehensive community support programs and initiatives.
• Lead, train, and supervise a team of community support staff and volunteers.
• Conduct needs assessments and identify gaps in existing services.
• Build and maintain strong relationships with community stakeholders, local NGOs, and government bodies.
• Facilitate workshops, support groups, and educational events for community members.
• Develop outreach strategies to connect with underserved populations and increase program participation.
• Ensure the effective and timely delivery of social support services, including counseling, resource referrals, and crisis intervention.
• Monitor program outcomes and impact, collecting data and preparing reports for stakeholders.
• Manage program budgets and resources efficiently.
• Advocate for the needs of the community members with relevant authorities and organizations.
• Stay abreast of social welfare policies, community development trends, and best practices.
• Ensure compliance with all relevant regulations and ethical standards.
• Resolve conflicts and address grievances within the community and among staff.

• Master's degree in Social Work, Sociology, Community Development, Public Administration, or a related field.
• Minimum of 5 years of experience in community engagement, social services, or non-profit management.
• Proven experience in leading and managing a team.
• Strong understanding of social issues, community dynamics, and support systems.
• Excellent communication, interpersonal, and public speaking skills.
• Demonstrated ability to build rapport and trust with diverse populations.
• Proficiency in program planning, implementation, and evaluation.
• Experience in managing budgets and resources.
• Knowledge of local social service networks and resources.
• Ability to work effectively in a hybrid work environment, balancing remote tasks with on-site responsibilities.
• Empathy, patience, and a strong commitment to social justice.
• Strong problem-solving and conflict resolution skills.

• Lead and mentor a team of community support officers, providing guidance, training, and performance feedback.
• Develop, implement, and manage community outreach programs and initiatives to enhance engagement and satisfaction.
• Handle complex community issues and escalations, providing timely and effective resolution.
• Collaborate with cross-functional teams to identify community needs and develop tailored support solutions.
• Monitor community feedback and trends, reporting key insights to senior management.
• Ensure compliance with all relevant regulations and organizational policies.
• Organize and facilitate community events, workshops, and group activities.
• Maintain accurate and confidential records of community interactions and support provided.
• Continuously evaluate and improve community support processes and resources.
• Advocate for community members' needs and ensure their voices are heard.

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 5 years of experience in community management, social work, or a similar role, with at least 2 years in a leadership capacity.
• Proven experience in developing and executing successful community engagement strategies.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong understanding of community dynamics and social care principles.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and CRM systems.
• Empathy, patience, and a genuine passion for helping others.
• Experience in event planning and coordination is a plus.

• Develop and execute community engagement strategies to foster a vibrant and supportive online environment.
• Manage and moderate all community platforms, including forums, social media groups, and chat channels.
• Respond to community inquiries and provide timely and effective support to members.
• Develop and maintain community guidelines and policies.
• Organize and facilitate online events, webinars, and Q&A sessions.
• Monitor community sentiment and provide regular reports to stakeholders on community health and engagement.
• Identify and engage with key community influencers and advocates.
• Collaborate with marketing, product, and support teams to ensure a cohesive user experience.
• Onboard new community members and provide them with necessary resources and guidance.
• Stay updated on community management best practices and emerging trends.

• Proven experience (5+ years) in community management, social media management, or a related field.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of online community dynamics and engagement strategies.
• Experience with community management tools and platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine passion for helping others and building relationships.
• Bachelor's degree in Communications, Marketing, Sociology, or a related field (or equivalent practical experience).
• Experience in the social care sector is a significant plus.

• Lead, manage, and motivate a remote customer support team to achieve service excellence.
• Set performance standards and key performance indicators (KPIs) for the support team.
• Provide ongoing coaching, training, and development opportunities for customer support representatives.
• Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
• Analyze customer feedback, support tickets, and service trends to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
• Optimize customer support processes, workflows, and escalation procedures.
• Manage the deployment and utilization of CRM and helpdesk software.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Collaborate with other departments (e.g., Product, Sales, Engineering) to resolve customer issues effectively.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
• 5+ years of experience in customer support or customer service roles, with at least 2-3 years in a management or supervisory capacity.
• Proven experience managing and leading remote teams.
• In-depth knowledge of customer support best practices, CRM systems (e.g., Salesforce, HubSpot), and helpdesk platforms (e.g., Zendesk, Intercom).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Ability to train, coach, and motivate team members effectively.
• Proficiency in conflict resolution and de-escalation techniques.
• Experience in developing and improving customer service processes.
• A genuine passion for delivering exceptional customer experiences.

• Lead and mentor a team of community support workers, fostering a collaborative and supportive environment.
• Develop, implement, and evaluate individualized care plans for clients, ensuring adherence to best practices and ethical standards.
• Conduct regular assessments of client needs, identifying potential risks and developing mitigation strategies.
• Liaise with healthcare providers, educational institutions, government agencies, and other community resources to facilitate access to services.
• Organize and facilitate community outreach programs and workshops to raise awareness and promote engagement.
• Manage program budgets and resources effectively, ensuring compliance with organizational policies.
• Maintain accurate and confidential client records, documenting progress and outcomes.
• Represent the organization at community meetings and events, building strong partnerships.
• Stay abreast of current trends, legislation, and best practices in community and social care.

• Master's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 5 years of experience in community outreach, social services, or a related field, with at least 2 years in a supervisory or leadership role.
• In-depth knowledge of local social services, mental health resources, and child welfare systems in Andhra Pradesh.
• Excellent interpersonal, communication, and problem-solving skills.
• Demonstrated ability to manage complex cases and work effectively with diverse populations.
• Proficiency in Microsoft Office Suite and experience with case management software.
• Commitment to upholding the highest ethical standards in practice.
• Ability to work flexible hours, including occasional evenings and weekends.
• Fluency in Telugu is highly desirable.

• Lead, mentor, and manage a team of social care workers and support staff, providing regular supervision and professional development opportunities.
• Develop, implement, and evaluate innovative community support programs tailored to the specific needs of diverse populations, including elderly care, child protection, and disability services.
• Conduct comprehensive needs assessments and risk assessments for service users, developing individualized care plans and ensuring their ongoing effectiveness.
• Act as a key liaison between the organization, community stakeholders, families, and external agencies, fostering collaborative working relationships.
• Ensure compliance with all relevant legislation, policies, and procedures, maintaining high ethical standards and confidentiality.
• Manage budgets and resources effectively for allocated programs and services, reporting on financial performance and identifying areas for improvement.
• Organize and facilitate community outreach events, workshops, and information sessions to raise awareness and promote engagement with our services.
• Maintain accurate and up-to-date records, case notes, and reports, utilizing organizational databases and systems.
• Contribute to the strategic planning and development of the organization, identifying new opportunities and challenges within the community care sector.
• Respond to emergency situations and crisis interventions as required, providing immediate support and guidance to individuals in distress.

• A Bachelor's or Master's degree in Social Work, Psychology, Sociology, or a related field.
• A minimum of 5-7 years of progressive experience in community services, social care, or a related field, with at least 2 years in a supervisory or management capacity.
• In-depth knowledge of relevant social welfare legislation, policies, and best practices in community support.
• Proven experience in program development, implementation, and evaluation.
• Excellent leadership, team management, and interpersonal skills, with the ability to motivate and inspire staff.
• Strong communication, negotiation, and advocacy skills, both written and verbal.
• Proficiency in data analysis, report writing, and case management systems.
• Demonstrated ability to work effectively with diverse client groups and stakeholders.
• A valid driver's license and willingness to travel within the **Vijayawada** area as needed.
• Commitment to continuous professional development and staying abreast of sector advancements.

• Lead and manage a team of community support staff.
• Oversee the provision of high-quality client support services.
• Develop and implement support policies and procedures.
• Train, mentor, and supervise support team members.
• Manage client intake, assessment, and service planning.
• Ensure timely and effective resolution of client issues.
• Collaborate with internal departments and external agencies to coordinate services.
• Monitor client progress and outcomes, making adjustments as needed.
• Maintain accurate client records and ensure confidentiality.
• Advocate for clients' needs and rights.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 5 years of experience in community support, social work, or a related human services field.
• Proven experience in team leadership and supervision.
• Strong understanding of client support principles and best practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency in case management software and electronic health records.
• Ability to work independently and manage a remote team effectively.
• Empathy, patience, and a strong commitment to client well-being.