13 Customer Service Manager jobs in Vijayawada

Position Summary with Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

Work Experience

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

Functional Competencies

Tags

Job Summary:

HeartfulCraft is seeking a Remote Import-Export Support Executive  with prior experience in the handicrafts export industry . The ideal candidate must be capable of supporting merchant exporters , resolving their queries, and providing complete backend support on international trade, buyer communication, export documentation , and order processing . This role is 100% remote  and demands strong communication, organizational, and export process knowledge.

Key Responsibilities:

• Handle daily queries from merchant exporters regarding:
• Export process (IEC, GST, LUT, HS Code, shipping, etc.)
• International buyer communication and follow-up
• Lead generation follow-up support
• Product pricing, MOQ, catalog, and HS code clarification
• Assist in managing international buyer enquiries  (email, WhatsApp, B2B platforms)
• Coordinate internally with sourcing, logistics, and documentation teams
• Share catalogs, proforma invoices, and track order stages
• Provide support for quality checks, packaging details, and export compliance
• Maintain CRM records and timely updates on all interactions

Requirements:

• Minimum 3-5 years of experience in B2B export support , preferably in handicrafts, home décor, or FMCG exports
• Strong understanding of international trade process : IEC, HS Code, documentation, shipping, buyer interaction, etc.
• Experience handling international buyer queries
• Excellent written and spoken communication in English & Hindi
• Strong follow-up and multitasking skills
• Proficient in email, Excel/Google Sheets, WhatsApp, CRM, and digital tools

Preferred Qualifications:

• Prior experience working with artisan clusters  or GI-tagged products
• Knowledge of B2B platforms  (Alibaba, TradeIndia, IndiaMART, etc.)
• Familiarity with export documentation software , e.g., DGFT portal, ICEGATE, etc.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Work from home

Work Location: Remote

We are looking for a proactive and detail-oriented Associate to support our Project management team in preparing reports, creating presentations, conducting research, and contributing to operational design projects. This role suits someone with strong analytical abilities, excellent organizational skills, and basic familiarity with Commercial Kitchen and Laundry design principles .

Key Responsibilities

• Report Preparation: Gather, interpret, and visualize data for management reporting using Microsoft Office Suite
• Presentation Support: Build dynamic PowerPoint decks and visual assets for milestone presentations
• Research & Insights: Conduct market and operational research to inform planning and decision-making and support internal database
• Design Coordination: Assist managers with layout studies and documentation related to commercial kitchens and laundry systems
• Collaboration: Engage with cross-functional teams for data collection and coordination
• Additional Ad-hoc Assignments: Help with urgent, last-minute revisions, submissions, requests from clients etc

Qualifications

• Bachelor’s degree in Business, Hospitality Management, Engineering, or related field
• 1–3 years of experience in administrative or analytical support roles
• Working knowledge of commercial kitchen or laundry layout/design is a plus
• Familiarity with Microsoft Office Suite; PowerPoint and Excel proficiency required
• Familiarity with InDesign and Bluebeam is a plus
• Strong communication and time-management skills

We are looking for a proactive and detail-oriented Associate to support our Project management team in preparing reports, creating presentations, conducting research, and contributing to operational design projects. This role suits someone with strong analytical abilities, excellent organizational skills, and basic familiarity with Commercial Kitchen and Laundry design principles .

Key Responsibilities

• Report Preparation: Gather, interpret, and visualize data for management reporting using Microsoft Office Suite
• Presentation Support: Build dynamic PowerPoint decks and visual assets for milestone presentations
• Research & Insights: Conduct market and operational research to inform planning and decision-making and support internal database
• Design Coordination: Assist managers with layout studies and documentation related to commercial kitchens and laundry systems
• Collaboration: Engage with cross-functional teams for data collection and coordination
• Additional Ad-hoc Assignments: Help with urgent, last-minute revisions, submissions, requests from clients etc

Qualifications

• Bachelor’s degree in Business, Hospitality Management, Engineering, or related field
• 1–3 years of experience in administrative or analytical support roles
• Working knowledge of commercial kitchen or laundry layout/design is a plus
• Familiarity with Microsoft Office Suite; PowerPoint and Excel proficiency required
• Familiarity with InDesign and Bluebeam is a plus
• Strong communication and time-management skills

• Manage and coordinate all daily service department operations.
• Supervise, train, and motivate automotive technicians and service advisors.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Handle customer complaints and resolve issues effectively.
• Develop and implement service department marketing strategies.
• Monitor and control service department expenses and budgets.
• Ensure efficient scheduling of appointments and workflow management.
• Maintain inventory of parts and ensure availability for service needs.
• Uphold dealership standards for quality, safety, and professionalism.
• Conduct performance reviews and provide ongoing feedback to service staff.
• Stay updated with the latest automotive technologies and repair techniques.
• Manage warranty claims and ensure proper documentation.
• Analyze service department performance metrics and implement improvements.
• Build and maintain strong relationships with customers.
• Ensure compliance with all relevant regulations and company policies.

• High school diploma or equivalent; Bachelor's degree in Business Administration or Automotive Technology is a plus.
• Minimum of 5 years of experience in the automotive service industry, with at least 2 years in a supervisory or management role.
• Strong knowledge of automotive repair and diagnostics.
• Proven leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in using automotive diagnostic tools and service management software.
• Strong organizational and problem-solving skills.
• Ability to manage budgets and financial performance.
• Valid driver's license and a clean driving record.
• Familiarity with warranty procedures and parts management.

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance. This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this roleCompany Profile:3 Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response. About the Role: We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis. You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.Key ResponsibilitiesPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following the procedures.Great report writing skills.Onboarding of new Clients.Continuously improve operations and client engagement.Continual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops Risk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident management Skills and Experience:Minimum of 5 years of work experience in Service Management Experience in delivering Cyber of SOC (Security Operation Centre ) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident response.Strong working knowledge of ITSM service delivery concepts Demonstrated ability to position and present at a C-suite level Demonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time management ·Strategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through others Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead the incidents to resolution.DesirableCommercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, Crowd Strike, Rapid7, Net Skope Etc.)This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

Company Profile:

3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.

About the Role:

We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.

 You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.

This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.

A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.

Key Responsibilities

• Preparing and presenting client operational reporting at monthly meetings
• Client SLAs and Reporting (including driving enhancements)
• Ensure L1 and L2 analysts are meeting SLA and following the procedures.
• Great report writing skills.
• Onboarding of new Clients.
• Continuously improve operations and client engagement.
• Continual Service Improvement Plans (CSIP) for client patch
• Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops 
• Risk and Issue Management
• Problem Management
• Scope Management
• Change Management
• Major incident management

Skills and Experience:

• Minimum of 5 years of work experience in Service Management 
• Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
• Experienced working in an MSP environment
• ITIL Service Management accreditation
• Proven experience with Incident response.
• Strong working knowledge of ITSM service delivery concepts 
• Demonstrated ability to position and present at a C-suite level 
• Demonstrated ability to lead and collaborate with a multi-disciplined team
• Demonstrated skills in time management ·
• Strategic thinking with a get-up-and-go attitude
• A willingness to work and adapt to a fast-growing & changing environment.
• Self-sufficiency and a high degree of autonomy.
• Ability to work within a team and achieve results through others   
• Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
• Lead the incidents to resolution.

Desirable

• Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
• Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

Company Profile:

3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.

About the Role:

We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.

 You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.

This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.

A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.

Key Responsibilities

• Preparing and presenting client operational reporting at monthly meetings
• Client SLAs and Reporting (including driving enhancements)
• Ensure L1 and L2 analysts are meeting SLA and following the procedures.
• Great report writing skills.
• Onboarding of new Clients.
• Continuously improve operations and client engagement.
• Continual Service Improvement Plans (CSIP) for client patch
• Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops 
• Risk and Issue Management
• Problem Management
• Scope Management
• Change Management
• Major incident management

Skills and Experience:

• Minimum of 5 years of work experience in Service Management 
• Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
• Experienced working in an MSP environment
• ITIL Service Management accreditation
• Proven experience with Incident response.
• Strong working knowledge of ITSM service delivery concepts 
• Demonstrated ability to position and present at a C-suite level 
• Demonstrated ability to lead and collaborate with a multi-disciplined team
• Demonstrated skills in time management ·
• Strategic thinking with a get-up-and-go attitude
• A willingness to work and adapt to a fast-growing & changing environment.
• Self-sufficiency and a high degree of autonomy.
• Ability to work within a team and achieve results through others   
• Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
• Lead the incidents to resolution.

Desirable

• Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security.
• Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)

This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role