Customer Service Representative

Kanpur, Uttar Pradesh Coats

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Job Description

About the job


Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.


Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability.


Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world.

For more info, visit our website:


Role Purpose:

  • The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales
  • This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
  • Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.


Principal Accountabilities and Key Activities:


First Line Support

- Provide first line support to customers on their day-to-day general enquiries on products and service

- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools

- Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers


Bulk Order Management

- Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.

- Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)

- Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices

- Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.

- Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.

- Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.

- Manage and process customer consignment stock (if applicable).


Sample Request Management

- Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)

- Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time

Customer Complaint Management

- Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner

- Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor

- Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed

- Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices


Promote and support customer self-service of Coats digital tools

- Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools

- Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers

- Identify and escalate to the immediate supervisor any opportunity for process improvement


Promotion, up-selling and cross-selling of Coats products and services

- Actively promote products and services to customers to increase sales

- Identify potential opportunities for further share growth with existing customers

- Assist customers to select right thread for their application

- Following up on prospects and potential that have been previously identified


Education, Qualification and Experience:

Essential:

1. Freshers and Previous experience in customer service is preferred

2. Be customer-focused and target-oriented

3. Good communication, collaboration, interpersonal and influential skills

4. A proactive and ‘can do’/problem solving approach

5. Capable of working in a competitive, demanding and time-critical environment

6. Proven ability to follow up thoroughly and in detail

7. Ability to handle customers with empathy and confidence and understand customer needs & pain points

8. Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team


At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.


Apply now to be part of our dynamic team and help shape the future of textiles.

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Customer Service Representative

Kanpur, Uttar Pradesh Intuvia Technologies

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Job Description

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)


Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.
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Customer Service Representative

Kanpur, Uttar Pradesh WNS

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Role & responsibilities


  • International chat/Voice process
  • Excellent English communication is a must (spoken & written)
  • Rotational shifts & 2 days rotational week off
  • Work Location - Pune
  • Freshers & graduates can apply


Note :- Interested candidates kindly, share me your cv on number

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Customer Service Representative

Kanpur, Uttar Pradesh Santacruz Telemarketing Pvt. Ltd.

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Job Description

Company Name: Santacruz Telemarketing Pvt. Ltd.


Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad


Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.


Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.


Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.


Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.


Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances
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Customer Service Representative

Kanpur, Uttar Pradesh TP

Posted 14 days ago

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Job Description

About the Company


The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


About the Role


The role involves engaging with customers and ensuring their needs are met effectively.



Responsibilities



  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications



  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Need to resolve technical queries related to Samsung home appliances
  • Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
  • Gujarati, English and Hindi language is required


Required Skills



  • Excellent communication skills
  • Technical troubleshooting abilities


Preferred Skills



  • Experience in customer service


Pay range and compensation package



CTC-21 K



It is a Work from home job and fresher can also apply.



System Requirements



  • i5 or above
  • Windows 11 or above
  • Wifi speed- 20 Mbps or above
  • UPS or inverter required
  • 8GB RAM or above


For more Information, please call Hr Alisha


Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices.

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Customer Service Representative

Kanpur, Uttar Pradesh Younited Technologies

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Job Description

Job Title: Tally Software Support Executive

Job Summary:
**Responsibilities**:

- Respond to client inquiries and provide technical support for Tally software products
- Troubleshoot and resolve software issues, including installation, configuration, and usage
- Document and escalate complex issues to the development team
- Conduct training sessions for clients on Tally software products
- Develop and maintain in-depth knowledge of Tally software products and their functionality
- Collaborate with other departments to ensure client satisfaction and issue resolution
- Continuously improve customer service and support processes

**Requirements**:

- Bachelor's degree in Commerce
- Strong knowledge of Tally software products and their functionality
- Excellent problem-solving and analytical skills
- Ability to communicate complex technical concepts to non-technical users
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends and holidays, as needed

If you are interested in this position and meet the requirements, please submit your resume and cover letter for consideration. We look forward to hearing from you!

**Salary**: ₹5,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Shastri Nagar, Kanpur, Uttar Pradesh (required)

Ability to Relocate:

- Shastri Nagar, Kanpur, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
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Customer Service Specialist

208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a highly motivated and empathetic Customer Service Specialist to provide exceptional support to their clientele from a fully remote position. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with our products and services. This role requires outstanding communication skills, patience, and a deep commitment to customer satisfaction. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical or service-related problems, and escalating complex issues to the appropriate departments. You will also be responsible for documenting customer interactions accurately in our CRM system and contributing to the improvement of customer service processes. The ideal candidate is adept at multitasking, can manage time effectively in a remote setting, and possesses a strong understanding of customer service best practices. We are looking for individuals who are passionate about helping people and can maintain a professional and friendly demeanor at all times. This is a fully remote opportunity, offering flexibility and the chance to be part of a supportive and collaborative team.

Responsibilities:
  • Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat).
  • Provide accurate information about products and services.
  • Troubleshoot and resolve customer issues and complaints efficiently.
  • Document all customer interactions and resolutions in the CRM system.
  • Escalate complex issues to the appropriate internal teams for resolution.
  • Maintain a high level of customer satisfaction by delivering excellent service.
  • Identify opportunities to improve customer service processes and customer experience.
  • Adhere to company policies and procedures regarding customer communication and data privacy.
  • Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
  • Stay updated on product knowledge and company updates.
Qualifications:
  • Proven experience in a customer service or helpdesk role.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Ability to work independently and manage workload effectively in a remote environment.
  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
  • Patience, empathy, and a customer-centric attitude.
  • Ability to adapt to changing customer needs and service procedures.
Join our growing team and make a difference in our customers' lives.
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