115 Customer Service Positions jobs in Kanpur

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace

The candidate will be responsible for customer service activities, he should be comfortable with travelling for this. Computer knowledge is essential. He should have experience in similar field for at least 4 to 5 years.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Uttar Pradesh, India. The Customer Service Specialist will be responsible for managing customer support, ensuring customer satisfaction, handling phone communications professionally, and enhancing the overall customer experience. Daily tasks include answering customer inquiries promptly, resolving issues, maintaining detailed records of customer interactions, and providing exceptional service to our clientele.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Strong Phone Etiquette and communication skills
• Proven ability to achieve and maintain a high level of customer satisfaction
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Previous experience in customer service roles is preferred
• Bachelor's degree in a related field is a plus

• Supervise, coach, and motivate a team of remote customer service representatives.
• Handle and resolve complex customer inquiries and complaints, escalating when necessary.
• Develop and implement customer service policies and procedures to enhance satisfaction.
• Monitor team performance metrics and provide regular feedback and training.
• Analyze customer feedback and service data to identify areas for improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Train new team members on product knowledge, service protocols, and communication skills.
• Collaborate with other departments to address customer needs and improve product/service offerings.
• Maintain up-to-date knowledge of products, services, and company policies.
• Foster a positive and collaborative remote team culture.

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote