127 Customer Service Representative jobs in Lucknow

• Responding to customer inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
• Providing accurate information about products, services, and policies.
• Troubleshooting customer problems and escalating complex issues to the appropriate departments.
• Guiding customers through product features and usage.
• Processing orders, returns, and exchanges efficiently.
• Maintaining customer records and documenting interactions in the CRM system.
• Identifying customer needs and suggesting relevant products or services.
• Gathering customer feedback and reporting trends to management.
• Adhering to customer service standards and company policies.
• Achieving individual and team performance goals related to customer satisfaction and response times.
• Handling customer complaints with empathy and professionalism, striving for first-contact resolution.
• Continuously learning about new products and services to better assist customers.
• Proactively identifying opportunities to improve the customer experience.

About the job

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability.

Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world.

For more info, visit our website:

Role Purpose:

• The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales
• This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
• Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.

Principal Accountabilities and Key Activities:

First Line Support

- Provide first line support to customers on their day-to-day general enquiries on products and service

- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools

- Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers

Bulk Order Management

- Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.

- Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)

- Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices

- Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.

- Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.

- Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.

- Manage and process customer consignment stock (if applicable).

Sample Request Management

- Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)

- Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time

Customer Complaint Management

- Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner

- Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor

- Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed

- Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices

Promote and support customer self-service of Coats digital tools

- Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools

- Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers

- Identify and escalate to the immediate supervisor any opportunity for process improvement

Promotion, up-selling and cross-selling of Coats products and services

- Actively promote products and services to customers to increase sales

- Identify potential opportunities for further share growth with existing customers

- Assist customers to select right thread for their application

- Following up on prospects and potential that have been previously identified

Education, Qualification and Experience:

Essential:

1. Freshers and Previous experience in customer service is preferred

2. Be customer-focused and target-oriented

3. Good communication, collaboration, interpersonal and influential skills

4. A proactive and ‘can do’/problem solving approach

5. Capable of working in a competitive, demanding and time-critical environment

6. Proven ability to follow up thoroughly and in detail

7. Ability to handle customers with empathy and confidence and understand customer needs & pain points

8. Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.

Role & responsibilities

• International chat/Voice process
• Excellent English communication is a must (spoken & written)
• Rotational shifts & 2 days rotational week off
• Work Location - Pune
• Freshers & graduates can apply

Note :- Interested candidates kindly, share me your cv on number

Company Name: Santacruz Telemarketing Pvt. Ltd.

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

• Serve as the primary contact for US clients via phone, email, and chat.
• Respond promptly to inquiries and provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Maintain detailed records of client interactions, transactions, and feedback.
• Escalate complex issues to the appropriate department while ensuring timely resolution.
• Build and maintain strong relationships with clients by understanding their needs.
• Meet performance metrics related to response time, customer satisfaction, and issue resolution.
• Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in customer service (experience with US clients preferred).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work in US time zones.

Preferred Skills

• Prior experience in BPO, IT, SaaS, or US-based client support roles.
• Knowledge of customer success practices and client retention strategies.

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.