Client Services Associate

Kanpur, Uttar Pradesh Astro Vistaar

Posted 4 days ago

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Job Description

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.


Core Responsibilities


Lead Handling (Daily Priority)

  • Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
  • Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
  • Use pre-approved messaging templates and personalize where needed.
  • Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.


Lead Qualification & Tagging

  • Classify each lead based on interest: Courses, Spells, Products, or Consultations.
  • Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
  • Disqualify politely if a lead is clearly misaligned.


Conversion Strategy

  • Share the right offering link/post/resource based on their expressed need.
  • Suggest the best-fit product or session if the client seems confused.
  • Upsell or cross-sell where meaningful.
  • Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.


Customer Onboarding

  • For every successful conversion, guide the client clearly through:
  • Payment confirmation
  • Product/course access instructions
  • Follow-up timelines (e.g., when to expect delivery or session booking)
  • Confirm all onboarding steps are understood by the client.


Client Relationship Management

  • Check in after delivery/service (in 3–5 days).
  • Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
  • Escalate any dissatisfaction or refund request immediately to the co-founders.


Collaboration & Strategy Input

  • Share weekly insights on what leads are asking, common objections, and what’s working.
  • Suggest content or campaign ideas to improve conversions or address objections.
  • Coordinate with marketing/design when templates or creatives are needed.


Reporting

  • Daily tracker update before EOD:
  • Number of leads received
  • Number converted
  • Hot/warm/cold classification
  • Issues/escalations if any


Soft Skills Expected


  • Empathy without over-promising
  • A balance of professionalism and spiritual insight
  • Quick learner of our offerings and inner process
  • Reliable, accountable, and proactive


Tools & Channels


  • Instagram (DMs, comments, story replies)
  • WhatsApp Business
  • Notion/Google Sheet for tracking (or CRM, if introduced)
  • Canva (basic familiarity is a plus)
  • Payment gateways (Razorpay, GPay, etc.)


KPIs (To Be Reviewed Monthly)


  • Response time average
  • Conversion rate from inbound leads
  • Client satisfaction (based on feedback or repeat purchase)
  • Contribution to strategy or campaign improvement
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Help Desk Associate

Kanpur, Uttar Pradesh Olive Green Consulting

Posted 4 days ago

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Job Description

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!


Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.


Key Responsibilities:

  • Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
  • Troubleshoot mobile device and connectivity issues
  • Log and manage service tickets accurately and efficiently
  • Liaise with telecom providers and internal teams to resolve service-related issues
  • Ensure adherence to SLAs and KPIs
  • Act as a liaison between end-users and technical teams for complex queries


Ideal Candidate Profile:

  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in Portuguese,Spanish & English
  • Ability to work in a 24/7 rotational shift environment (including night shifts)
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus
  • Self-starter with a collaborative mindset and attention to detail


Ready to take the next step in your support career?

Send your resume to:


#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

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Customer Support Specialist

208001 Kanpur, Uttar Pradesh ₹400000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking dedicated and empathetic Customer Support Specialists to join their remote team. This is a fantastic opportunity to provide exceptional service and build strong relationships with customers from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. Your responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting technical problems, providing product information, and escalating complex issues to the appropriate teams. You will document all customer interactions accurately and maintain customer records. Key responsibilities include achieving customer satisfaction targets, identifying opportunities to improve the customer support process, and contributing to a positive team environment. The successful candidate will be a proactive problem-solver, able to handle challenging situations with professionalism and efficiency. A strong understanding of customer service principles and the ability to quickly learn new products and systems are essential. While this is a fully remote role, candidates must be able to maintain a dedicated workspace with reliable internet connectivity and be available during specified working hours. A high school diploma or equivalent is required, with some college education or customer service experience being a plus. Training will be provided on our client's products and services.

Responsibilities:
  • Provide exceptional customer support via phone, email, and live chat.
  • Respond promptly and professionally to customer inquiries and requests.
  • Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
  • Educate customers on product features, services, and policies.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Escalate complex issues to the appropriate departments for resolution.
  • Identify opportunities to improve the customer support process and customer experience.
  • Meet and exceed customer service KPIs and quality standards.
  • Collaborate with team members to share best practices and support each other.
Qualifications:
  • High school diploma or equivalent required.
  • Proven experience in a customer service or support role is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Patience, empathy, and a customer-centric approach.
  • Ability to learn new software and systems quickly.
  • Proficiency in using computers and common office applications.
  • Ability to work independently in a remote environment and manage time effectively.
  • A dedicated home office setup with a stable internet connection.
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Customer Support Specialist

208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 12 days ago

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Job Description

full-time
We are looking for a highly motivated and customer-centric Customer Support Specialist to join our growing team. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries across various channels. You will be responsible for understanding customer needs, troubleshooting issues, and ensuring a positive customer experience. This role offers a hybrid work model, combining remote flexibility with in-office collaboration.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
  • Document all customer interactions and resolutions in the CRM system.
  • Identify and report trends in customer inquiries to help improve products and services.
  • Maintain a high level of customer satisfaction by offering personalized support.
  • Assist customers with account management, order tracking, and billing inquiries.
  • Develop and maintain a thorough understanding of our product offerings and internal processes.
  • Contribute to team goals and objectives by meeting performance metrics.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Proactively seek opportunities to enhance customer support processes and suggest improvements.
  • Handle customer complaints and difficult situations with empathy and professionalism.
  • Stay up-to-date with product updates and company policies.
Qualifications:
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using CRM software and helpdesk systems.
  • Ability to multitask and manage time effectively.
  • Patience and empathy when dealing with customers.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent; college degree preferred.
  • Familiarity with the assigned products or services is a plus.
This hybrid position is based in Kanpur, Uttar Pradesh, IN , offering a blend of remote work and in-office engagement. Join us and be a vital part of our customer success team.
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Customer Support Specialist

208001 Kanpur, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client is seeking a compassionate and efficient Customer Support Specialist to manage customer inquiries and provide exceptional service. This role is based in Kanpur, Uttar Pradesh , with a hybrid work model that blends on-site team collaboration with remote flexibility. You will be responsible for responding to customer questions via phone, email, and chat, resolving issues promptly and effectively, and documenting customer interactions. Providing product information, troubleshooting technical problems, and guiding customers through service usage will be key aspects of your role. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. Previous experience in customer service or a related field is preferred. Familiarity with customer relationship management (CRM) software is a plus. You will work closely with other departments to ensure customer satisfaction and contribute to improving service processes. This is an opportunity to be a vital link between our client and its customers, ensuring a positive experience in Kanpur, Uttar Pradesh .
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Customer Support Representative

Kanpur, Uttar Pradesh Aigentity

Posted today

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Job Description

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!


What You’ll Do


  • Respond to customer inquiries via email, chat, and phone.
  • Provide fast and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction.


What We’re Looking For


  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.


What We Offer


  • Competitive salary and performance bonuses.
  • Opportunities for career growth and skill development.
  • A supportive and collaborative team environment.
  • Flexible working hours (remote options available).
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Customer Support Representative

Kanpur, Uttar Pradesh Aigentity

Posted 4 days ago

Job Viewed

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Job Description

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!


What You’ll Do


  • Respond to customer inquiries via email, chat, and phone.
  • Provide fast and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction.


What We’re Looking For


  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.


What We Offer


  • Competitive salary and performance bonuses.
  • Opportunities for career growth and skill development.
  • A supportive and collaborative team environment.
  • Flexible working hours (remote options available).
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Customer Support Representative

Kanpur, Uttar Pradesh Kayana | Ordering & Payment Solutions

Posted 4 days ago

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Job Description

Job description


About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:


Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.


Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.


Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.


What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!


Pay: ₹30,000.00 - ₹50,000.00 per month

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