1705 Customer Service Representatives jobs in Mumbai

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships with key stakeholders.
• Develop and implement comprehensive brand strategies to achieve business objectives and drive brand awareness.
• Collaborate with internal teams, including marketing, sales, and product development, to ensure alignment and integration of brand initiatives.
• Conduct market research and analysis to identify consumer insights, competitive trends, and growth opportunities.
• Create and manage marketing campaigns across various channels, including digital, social media, and traditional platforms.
• Monitor and evaluate campaign performance, tracking key metrics and adjusting strategies as needed to optimize results.
• Provide regular updates and reports to clients on campaign performance, key insights, and recommendations for improvement.
• Stay informed about industry trends, emerging technologies, and best practices in brand management and marketing.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field.
• Proven experience in brand management, account management, or marketing, preferably within (specific industry/sector).
• Strong understanding of marketing principles, consumer behavior, and brand strategy.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence key stakeholders.
• Strategic thinkers with the ability to analyze data, identify trends, and develop actionable insights.
• Creative thinker with a passion for innovation and driving business growth.
• Highly organized with the ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in Microsoft Office suite and experience with marketing analytics tools/software

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

• 4–8 years of experience in client servicing, account management, or customer success (B2B preferred).
• Experience of team management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
• Proficient in MS Excel, CRM tools, and reporting.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Why Join Us?

• Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
• Collaborate with passionate professionals in a supportive and innovation-driven environment.
• Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
• Competitive compensation and career advancement opportunities.

About Us

Wedding Factory India is a leading wedding design and planning company known for creating bespoke, high-end events that blend creativity, precision, and flawless execution. We are seeking an experienced Client Services Manager to join our team and take ownership of managing premium weddings from concept to completion.

Role Overview

The Client Service Manager will act as the primary point of contact for corporate clients, ensuring their needs are met with professionalism, efficiency, and creativity. This role requires excellent communication, account management, and problem-solving skills, with the ability to translate client requirements into successful event outcomes.

Key Responsibilities

• Serve as the main liaison between corporate clients and internal teams.
• Build and nurture long-term relationships with key accounts, ensuring high client satisfaction.
• Understand client objectives and translate them into event concepts, proposals, and deliverables.
• Manage end-to-end client servicing – from pitching, proposal presentation, and budgeting to execution and feedback.
• Coordinate with design, production, operations, and vendor teams to ensure event deliverables meet expectations.
• Prepare project timelines, reports, and communication updates for clients.
• Identify opportunities for upselling services and expanding corporate partnerships.
• Handle client concerns or escalations with professionalism and quick resolution.
• Stay updated on industry trends, brand activations, and corporate event innovations.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 5–8 years of experience in client servicing/account management, preferably in events, advertising, or brand activations.
• Strong interpersonal and relationship management skills with a client-first mindset.
• Excellent presentation, pitching, and communication skills.
• Strong project management and multitasking abilities with attention to detail.
• Ability to manage budgets, timelines, and multiple projects simultaneously.
• Proficiency in MS Office and familiarity with CRM/project management tools.
• Flexibility to travel and work evenings/weekends based on event requirements.

Preferred Background

• Experience handling corporate clients, MICE events, brand activations, or large-scale conferences .
• Exposure to luxury/lifestyle industries and high-value clients.
• Proven track record of driving client satisfaction and repeat business.

Description:

This role offers the opportunity to be a part of QubeHealth's Client Team that's focused on boarding & maintaining relationships with the clients. We are seeking a highly motivated and experienced individual to join our team as a Client Servicing Manager. As a Client Servicing Manager, you will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and delivering exceptional service. This role requires excellent communication skills, attention to detail, and the ability to manage multiple client accounts simultaneously.

Experience:
If you have a minimum of 2 years of experience in Client Servicing / Corporate Account Relationship Management / Corporate Client Success, then you should NOT miss this opportunity.

Key Responsibilities:

1. Primary Point of Contact to the Client
2. Conduct client onboarding and weekly routine activities
3. Promptly respond to Client queries
4. Be Polite & Professional to help develop and maintain a strong professional relationship
5. Identify opportunities for growth and upsell
6. Collaborate with the product team and give feedback on clients' needs
7. Provide training and guidance to the client on how to best use the QubeHealth Product

Ideal Candidate Background:

1. Two years in a Key Client Servicing, Client management role in SaaS / Software, Digital Marketing, Corporate Insurance or Hospitality
2. Genuine Client Empathy and strong time management skills
3. Ability to communicate effectively with a wide range of stakeholders
4. Familiarity with G Suite & Zoho CRM e. Fluency in English

5. Excited to travel, meet new people and build and grow relationships

6. Reporting:

You will be reporting to the Chief Operating Officer (COO)
- Location/ Job Type:
Work from office/Full-time role: Andheri West (Versova)

Company Description

At dojo, we are deeply involved with our brands, focusing on finding interesting opportunities that will enhance our reputation and growth. Fueled by proven advertising talent, our ambition is to provide the right marketing communications solutions to the brands and companies we partner with. We believe in solving problems first, knowing that success will follow.

Role Description

This is a full-time, on-site role for a Client Services Manager. The position is located in Worli Mumbai. The Client Services Manager will be responsible for ensuring customer satisfaction and managing client relationships. Day-to-day tasks include addressing client inquiries, coordinating with internal teams to fulfill client needs, maintaining communication with clients to provide updates, and identifying opportunities for service improvements. The role also involves analytical tasks to understand client requirements and ensure optimal service delivery.

Qualifications

• Strong Customer Satisfaction, Client Services, and Customer Service skills
• Excellent Communication skills
• Analytical Skills to understand and meet client needs effectively
• Ability to work on-site in Mumbai
• Proven experience in client management or a similar role for past 4 years
• Bachelor's degree in Business, Marketing, or related field

Client Services Manager – India (Mumbai)

About mthree:

mthree is a global talent and reskill training provider, bridging the gap between education and employment by connecting education with business. We deliver specialized training to graduates, equipping them with the skills they need to excel in their careers. Our mission is to develop the next generation of technology talent while supporting the continuous evolution of the global workforce.

Join us in making a significant impact on the careers of aspiring professionals and the success of leading companies.

The role:

We are looking for an experienced Sales profession/Account Manager to take ownership of some of mthree's important client relationships in India. Based in our
Mumbai office,
the Client Services Manager will be responsible for driving growth, strengthening partnerships, and delivering outstanding service across key accounts.

In this role, you'll be the face of mthree for our clients—building trust, shaping strategy, and ensuring our solutions deliver measurable impact. You'll manage accounts end-to-end, from designing growth plans to leading escalations, while collaborating with internal teams (HR, Talent, Marketing, Finance, Business Development) to deliver seamless results.

What you'll do:

• Own and grow high-value client accounts across India
• Build trusted relationships with senior client stakeholders
• Lead account planning, set sales targets, and consistently exceed them
• Partner with internal teams to design and deliver tailored solutions
• Represent mthree at industry events and drive new opportunities

What we're looking for:

• Proven success in
  account management, recruitment, or consultancy
• Strong track record of
  hitting sales and revenue targets
• Confident communicator and relationship-builder with C-suite stakeholders
• Skilled in using
  Salesforce/CRM tools
  and data to drive decisions
• A commercial mindset, passion for client success, and ability to lead teams

This is an exciting opportunity to
shape our growth in India
, working with leading clients throughout India and beyond. If you're ambitious, client-obsessed, and ready to make an impact, we'd love to hear from you.

Designation:  Director - Client Services

Main Task & Responsibilities:

1. Overseeing the day-to-day administrative and operational functions of a business.
2. Design, implement policies to promote company culture and vision and oversee operations to keep businesses on track.
3. Operational excellence, resource management, and cross-functional collaboration.
4. Drive Profitability · Oversee the work done by the team.
5. Ensure the smooth management of day to day operations.
6. Foresee problem areas and arrest them.
7. Ensure execution of all types of campaign/work keeping in mind the process from - presenting a campaign to final execution.
8. Share learnings regularly – market intel, news etc which impacts the brand in any way.
9. Drive product differentiation viz a viz all competitors (brand and agency level).
10. Manage Un-approved Estimates, Approved Estimates, Invoicing and outstanding.
11. Role model for conduct and culture: Embodiment of the agency culture and drive it with the team to the junior most level.
12. Brainstorm with Planning for initiation of all key projects and be able to engage on strategic inputs, workshops, brand refresh, communication refresh etc.
13. Guide creation of crisp briefs and oversee those written by the team.
14. Engage in first hand primary research and market visits.
15. Ensure, all big and small presentation are well orchestrated and good contributions are being made to them · Acquaint self and team.
16. Business Growth – Drive business growth discussions (internal) and help identify potential opportunities for the agency business growth.
17. Constant Skill development/enhancement/upskilling – self and team.
18. Drive proactive work / thinking and culture.
19. Actively lead New Business pitches · Revenue Management.
20. A good relationship manager with clients for them to see you as dependable/reliable, attentive, active, knowledgeable team player. Should be persuasive and confident on creative projects/selling.
21. Excellent written and verbal communication.

Special Requirements:

1. Creative thinking, analytical & problem solving.

2.Strong interpersonal and Communication Skills.

3.Ability to collaborate effectively at all levels and functions.

4.Strong client-servicing orientation.

5.Ability to manage projects to successful completion, multi-task, and work within tight deadlines.

6.Sound business acumen; strategic skills.

7.Strong negotiation skills.

8.Team management skills Demonstrated prowess in all MS Office programs.

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)

Location : Andheri East, Chakala

Work Hours: 7:00 AM to 3:30 PM IST

Qualification: Higher secondary / Graduate

Location: Onsite only

Experience : 2 years

Key Responsibilities

Attending to outbound and inbound international calls, as well as screening and forwarding calls

Cold calling for making sales for business

Follow-ups with existing client base

Scheduling and confirming appointments, meetings, and events

Handling basic inquiries and sorting mail

Any other miscellaneous administrative tasks

Skills & Experience

Previous experience in a customer support role/Inside sale

Experience in answering and screening calls, as well as scheduling appointments - international calls to Australia

Strong phone and verbal communication skills along with active listening

Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.

Excellent interpersonal and communication skills.

If you're interested, please send your resume to

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your current CTC?
• What is your notice period?

Location:

• Andheri, Mumbai, Maharashtra (Preferred)

Work Location: In person

Company Description

NashXp is a premier Experiential Marketing, Brand Building, Communications & Events Management agency based in Mumbai. We bring brands to life through tailored campaigns and immersive activations.

Role Description

This is a full-time on-site role for a Client Services Manager at NashXp with a minimum 3 years of experience. The role involves overseeing client relationships, ensuring customer satisfaction, and managing client services on a day-to-day basis.

Qualifications

• Customer Satisfaction and Client Services skills
• Analytical Skills and Communication skills
• Goes the extra mile and has the love for the work
• Experience in client relationship management
• Strong problem-solving abilities
• Excellent organizational and time management skills
• Experience in the event management or marketing industry is a plus
• Bachelor's degree in Business, Marketing, or related field