What Jobs are available for Customer Service Representatives in Mumbai?
Showing 188 Customer Service Representatives jobs in Mumbai
Client Relations Associate
Posted 8 days ago
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Job Description
About 20 Downtown
20 Downtown is a premium heritage banquet in Churchgate that hosts weddings, corporate events, and private celebrations.
We’re known for our elegant architecture, warm hospitality, and seamless event experiences.
The team works closely together to make every event memorable — from the first enquiry to the last guest leaving happy.
Role Overview
We are looking for a Client Relations Associate to assist in handling enquiries, giving venue tours, and ensuring a smooth client experience throughout the booking process and during events.
The ideal candidate will have a background in hospitality or events, strong communication skills, and a passion for service excellence. You’ll be working closely with the Venue Manager and Operations team to ensure every guest interaction reflects the 20 Downtown standard.
Key Responsibilities
- Handle all incoming enquiries via phone, email, and walk-ins.
- Conduct venue tours and explain pricing, packages, and amenities clearly.
- Follow up with leads and assist in closing bookings.
- Coordinate with the operations and housekeeping teams to ensure the venue is guest-ready for visits and events.
- Support clients during events — assist with coordination, basic requests, and communication.
- Maintain enquiry logs, follow-up sheets, and client data on Zoho / Excel.
- Ensure the venue is clean, organized, and presentable at all times.
- Build and maintain relationships with clients, event planners, and vendors.
Requirements
- 1–3 years of experience in hospitality, banquet sales, or event management.
- Strong communication and interpersonal skills.
- Pleasant personality and confident presence during client interactions.
- Ability to work independently and manage multiple enquiries.
- Basic understanding of operations, housekeeping, and client servicing standards.
- Comfortable working weekends and event hours (with compensatory weekly off).
- Reliable, organised, and proactive attitude.
Salary
₹25,000 – ₹30,000 per month (based on experience) + performance incentives
To Apply
Email your CV to
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Help Desk Representative
Posted 3 days ago
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Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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IT Help Desk Intern
Posted 3 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Standard new grad JD
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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IT Help Desk Intern
Posted 3 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Standard new grad JD
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Associate - Client Experience (Public Relations)
Posted 13 days ago
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Job Description
Role: Associate
Designation: Associate – Client Experience
Location: Mumbai
Reporting to: Manager – Client Experience
Our Values:
CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions
INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias
COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made
IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world
About the opportunity:
What will you do?
- Contribute to development of client tactical plans and cross-community implementation activities
- Successfully manage client expectations by ensuring adherence to timelines, budget and quality standards
- Develop initial client communications, key messaging and related materials
- Build client relationships, confidence and trust (at executional level)
You will be a good fit if you…
- Possess 1+ years’ work experience in a PR agency
- Have industry knowledge – solid understanding of brands in the category of Corporate among others will be an advantage
- Are good at networking, negotiation, coordination and possess organization abilities
- Are an analytical thinker and have the ability to formulate insights
Note from the team
Current Global is proud to be an equal opportunity employer. Current Global is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.
Personal data held by Current Global relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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Hospital Call Center Manager
Posted 10 days ago
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Job Description
Company Overview
Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through dedicated service and care, continuing a tradition of distinction in the healthcare industry.
Job Overview
We are seeking a dedicated and organized junior level Contact Center Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.
Qualifications and Skills
- Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
- Excellent communication skills to interact with staff and manage patient queries professionally.
- Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
- Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
- Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
- Capability to train and lead a team effectively, fostering a productive work environment.
- Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
- Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.
Roles and Responsibilities
- Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
- Monitor call center operations, including assessing performance metrics to maintain service standards.
- Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
- Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
- Develop strategies to improve call center productivity and patient satisfaction rates.
- Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
- Maintain records of calls and manage data accurately for reporting and further improvement analysis.
- Oversee staff
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Customer Support
Posted 17 days ago
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Job Description
Job Overview
We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction.
Qualifications and Skills
- Proficiency in customer service principles and practices to ensure an exceptional experience for all clients.
- Experience with CRM software to manage customer inquiries efficiently and maintain accurate records.
- Excellent communication skills to effectively interact with customers and clearly convey information.
- Strong problem-solving abilities to resolve customer issues quickly and satisfactorily.
- Experience in voice support for addressing customer queries effectively via phone interactions.
- Familiarity with call center operations and the ability to thrive in a fast-paced environment.
- Exceptional active listening skills to fully understand customer needs and provide appropriate solutions.
- Commitment to quality assurance by ensuring that services meet company standards and customer expectations.
Roles and Responsibilities
- Respond to customer inquiries through various channels, providing timely and effective solutions.
- Utilize CRM software to document customer interactions and track service requests.
- Collaborate with cross-functional teams to address customer concerns and enhance service quality.
- Implement feedback from customers to improve the company's product offerings and service delivery.
- Maintain a high level of professionalism and empathetic communication with all customer interactions.
- Participate in team meetings and training sessions for continuous improvement in customer service skills.
- Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty.
- Contribute to achieving team targets and performance goals through dedicated customer support efforts.
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Customer Support Engineer
Posted 1 day ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
**Job Title:** Customer Support Engineer
**Location:** Mumbai
**About the company**
About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.
**Education**
+ Bachelor of Engineering or Graduation (Information Technology / E&TC / CS / Instrumentation), or relevant experience
**Experience**
+ 2 - 4 + years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or other CDS application available in the market or Analytical instruments hardware troubleshooting like HPLC ,GC.
**Job Summary**
Hiring a skilled individual for the Customer Support Engineer position in Mumbai. This role supports the Chromeleon Client-Server Installations, troubleshooting. It involves onsite customer visit and travelling across region. It offers an outstanding opportunity to work in a world-class organization.
**Responsibilities**
As a Customer Support Engineer, you will:
+ Role includes Chromeleon CDS software deployments on all types of client-server network architectures.
+ Diagnose and troubleshoot Software issues, network issues to minimize downtime.
+ Report Template creations, Customer Application trainings
+ Knowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).
+ Knowledge of Chromatography instruments like HPLC's, GC's and its usage in the industry.
+ Maintain customer KPI's and requires customer escalation handling skills
+ Collaborate with cross-functional teams to successfully implement maintenance solutions.
+ Determine the most efficient methods for completing assigned tasks.
+ Requires travelling at short notice and may include overnight stays in a different city state.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
**At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell. Apply today** ** **.**
**ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.**
**Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Customer Support Associate
Posted 7 days ago
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Job Description
Job Role: Customer Support Executive – Chat/Call/Email Support
Job Location: Marol, Andheri, Mumbai(On-site)
Compensation: Up to ₹30,000 In-Hand per month + Attractive Monthly Incentives
Working Days: 6 days a week
About the Role:
We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers.
You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers.
Key Responsibilities:
• Handle inbound customer queries via chat, call, and email for all brand platforms.
• Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.
• Accurately document all interactions using CRM and proprietary tools.
• Follow up with customers for pending or escalated issues through appropriate channels.
• Communicate clearly and professionally to ensure a smooth and pleasant customer experience.
• Ensure every customer interaction leads to an Outstanding Customer Experience.
• Share feedback and suggestions with team leads/managers to improve internal processes.
• Meet productivity goals including number of chats handled, resolution time, and first response time.
Preferred Candidate Profile:
• Education: 10+2 or Graduate in any discipline.
• Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness).
• Strong communication skills (both verbal and written).
• Familiarity with CRM tools is a plus.
• Customer-first attitude with the ability to remain calm under pressure.
• Shift Timings: any one fixed 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts).
Please feel free to share your resume at
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