1289 Customer Service Representatives jobs in Mumbai

Company Description

SortMyScene is Ione of India's fastest growing ticketing platforms. Present in over 100 cities across 25 states, SortMyScene is at the forefront of the event ticketing industry in India. Our platform connects music enthusiasts with a variety of events, promoting electronic music and providing seamless ticketing experiences for our users.

Role Description

This is a full-time, on-site role for a Client Services Associate located in Goregaon. The Client Services Associate will be responsible for providing top-notch customer support, handling client inquiries, and ensuring client satisfaction. The role will involve regular communication with clients, addressing any issues they might face, and providing solutions promptly. Additionally, the Client Services Associate will assist in financial tasks related to client transactions and reports.

Qualifications

• Client Services and Customer Support skills
• Excellent Communication and Customer Service skills
• Basic knowledge of Finance related tasks
• Strong problem-solving abilities and attention to detail
• Ability to work well in a team-oriented environment
• Relevant experience in the event management industry is a plus
• Bachelor's degree in Business, Communication, or a related field

Preferred candidates with Event background.

Kindly share your resume at

Job Title: Client Servicing Manager

Position : Mid Level and Senior Level

Location: Mumbai

Job Type: Full-Time

Experience:

Mid Level - 3 years plus experience as client servicing or related role

Senior Level - 5+ years in client servicing or related role

Industry: Event Management

Company Overview:

Coalesce Eventz is a leading event management agency in Mumbai, renowned for delivering innovative and memorable events. We specialize in a wide range of events including corporate, entertainment, and bespoke events, tailoring each experience to meet the unique needs of our clients.

Job Description:

We are looking for a Client Servicing Manager who excels in building strong relationships with clients and ensuring their utmost satisfaction. The ideal candidate will be responsible for managing client relationships, understanding their needs, and ensuring that our event solutions meet their objectives.

Key Responsibilities:

Act as the primary point of contact for clients and build strong, lasting relationships.

Understand client needs and objectives and liaise closely with the internal teams to deliver successful events.

Coordinate with various departments to ensure all client requirements are met.

Manage client expectations, offering solutions and alternatives where necessary.

Ensure timely and successful delivery of our solutions according to customer needs and objectives.

Prepare regular reports on

Role:

Job Description:

Candidate Profile:

Should have excellent soft skills :-

Requirements :-

Responsibilities

Interactive Brokers seeks high-level, serious individuals with a financial services industry background and a professional demeanour suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

Qualifications:

Company Benefits & Perks: 

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

#LI-HP1

Roles and Responsibilities

Desired Candidate Profile

Roles and Responsibilities

Desired Candidate Profile

Preferred candidates with Event background .

Kindly share your resume at

Job Title: Client Servicing Manager

Position : Mid Level and Senior Level

Location: Mumbai

Job Type: Full-Time

Experience:

Mid Level - 3 years plus experience as client servicing or related role

Senior Level - 5+ years in client servicing or related role

Industry: Event Management

Company Overview:

Coalesce Eventz is a leading event management agency in Mumbai, renowned for delivering innovative and memorable events. We specialize in a wide range of events including corporate, entertainment, and bespoke events, tailoring each experience to meet the unique needs of our clients.

Job Description:

We are looking for a Client Servicing Manager who excels in building strong relationships with clients and ensuring their utmost satisfaction. The ideal candidate will be responsible for managing client relationships, understanding their needs, and ensuring that our event solutions meet their objectives.

Key Responsibilities:

Act as the primary point of contact for clients and build strong, lasting relationships.

Understand client needs and objectives and liaise closely with the internal teams to deliver successful events.

Coordinate with various departments to ensure all client requirements are met.

Manage client expectations, offering solutions and alternatives where necessary.

Ensure timely and successful delivery of our solutions according to customer needs and objectives.

Prepare regular reports on

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through: