5 Customer Service Representatives jobs in Siliguri

Urgent Opening for Customer Support Executive :

Location : Quantum Business Park,Matigara, Siliguri

Qualification : Any Undergraduate / Graduate / Bachelors Degree in Business, Marketing

Skills: Excellent in Oral and written communication (Mandatory)

Experience : Freshers with excellent communication.

Role : As a Customer Support Executive, you will be responsible for contacting potential clients, and persuading them to engage. You will utilize your excellent communication skills to build rapport, understand client needs, and provide them with valuable information about our product. This role requires a proactive and results-driven individual who can thrive in a fast-paced sales environment.

Job Description :

1.  Client Communication: Contact potential clients via telephone to introduce them to our products, discuss their needs, and offer suitable solutions.

2.  Product Knowledge: Develop a deep understanding of the products offered by our company to effectively communicate their features, benefits, and value propositions to clients.

3. Relationship Building: Build and maintain strong relationships with clients by providing exceptional customer service, addressing their concerns, and following up on their inquiries in a timely manner.

4.  Sales Pitch: Deliver compelling sales pitches to potential clients, highlighting the unique selling points of our products to persuade them to take action.

5.  Sales Targets: Meet and exceed sales targets and quotas set by the company, demonstrating consistent performance and achievement of key performance indicators (KPIs).

6.  Documentation: Maintain accurate and up-to-date records of client interactions, sales activities, and follow-up actions using CRM software or other designated systems.

7.  Market Research: Stay updated on market trends, competitor activities, and industry developments to identify new opportunities and enhance sales strategies.

We are hiring 10 Service Associates to join our team at PVR INOX. If you are energetic, customer-friendly, and passionate about delivering great guest experiences, this role is for you

Key Responsibilities

• Welcome and assist guests at Box Office, Concessions, and Audi floors.
• Handle ticketing, food & beverage sales, and cash transactions accurately.
• Ensure smooth guest entry, seating, and overall cinema experience.
• Maintain cleanliness, safety, and hygiene standards as per SOPs.
• Address guest queries and resolve service concerns promptly.
• Support execution of promotions, events, and special screenings.

Requirements

• Minimum qualification: Diploma in Hospitality Management or a related field.
• Good communication and interpersonal skills.
• Positive attitude, team player, and customer-oriented approach.
• Flexibility to work in shifts, weekends, and holidays.
• Experience in hospitality, or customer service is an advantage.

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Application Question(s):

• Do you have any experience in hospitality sector?
• How many years of experience do you have in hospitality sector?

Education:

• Diploma (Preferred)

Language:

• English (Required)
• Hindi (Required)

Location:

• Siliguri, West Bengal (Preferred)

Work Location: In person

Speak with the employer

We are looking for a Customer Service Associate for our PVR INOX, who will be responsible for ensuring a smooth and delightful customer experience at our cinema. The role involves handling ticketing, assisting patrons, addressing queries, and maintaining the overall cleanliness and ambiance of the theater.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Handle ticket sales, cancellations, and reservations efficiently.
• Provide information about movie schedules, promotions, and offers.
• Resolve customer complaints and concerns promptly, escalating to management when necessary.
• Maintain cleanliness and orderliness in the lobby, ticket counters, and auditorium areas.
• Coordinate with other departments to ensure smooth operations.
• Ensure compliance with all company policies, procedures, and safety standards.

Qualifications & Skills:

• Minimum qualification: 12th Pass/Graduate.
• Prior experience in customer service or hospitality is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure.
• Basic computer skills (for ticketing systems)
• Flexible to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹9, ₹10,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• What is your highest educational qualification?
• Do you have any prior experience in customer service, hospitality, or cinema operations? If yes, please specify.
• Are you comfortable working in shifts, including weekends and holidays?
• Are you comfortable using computers or ticketing software?
• How soon can you join?

Location:

• Siligurí, West Bengal (Required)

Work Location: In person

Are you looking for exciting Customer Service Associate or Customer Service Representative jobs in Siliguri?
Do you want to start or grow your career with a dynamic company that values growth and innovation? Join us as a customer service representative in Fusion CX Siliguri and cater to the customers of a leading E-commerce platform. Fusion CX, a leading global provider of customer experience solutions, is now hiring talented individuals to join our expanding team in Siliguri as a part of our effort to strengthen our presence in the northeast region.

With a strong presence in the customer service industry, we offer a range of job vacancies in Siliguri, providing a fantastic opportunity for those seeking a career that combines professional development with a supportive work culture. Fusion CX is on a massive hiring spree. we are offering customer service associate roles in a thriving work environment with structured career growth. So, whether you are exploring a call center job in Siliguri or aiming to elevate your career with a top-tier company, aim for more and join a customer experience transformation company. Multiple positions availableapply now

Role Overview
The Customer Service Representative for the E-Commerce process is responsible for communicating and interpreting customers needs, delivering professional, courteous, and quality service before, during, and after customer interaction across various channels, depending on account-specific operations. The role also involves ensuring the accuracy and confidentiality of all customer-related information.

Key Responsibilities

• Customer Communication: Communicate and interpret customers needs by delivering professional, courteous, and quality service via multiple channels (phone, email, chat, etc.).
• Confidentiality & Accuracy: Ensure the accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification.
• Adherence to Policies: Adhere to account-specific standard procedures, guidelines, and policies regarding customer interaction and communication.
• Key Performance Indicators (KPIs): Meet or exceed client-defined KPIs, which may include attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT).

Job Requirements
Qualifications Summary

• Education & Experience: The role is open to freshers with a bachelors degree and HS with relevant experience.
• Strong Communication Skills: Excellent English speaking and grammar skills.
• Reading Comprehension: Ability to understand and analyze customer situations, clearly conveying solutions over the phone or in writing.
• Basic Computer Skills: Basic computer literacy with a typing speed of 25-35 words per minute.
• Flexibility: Willingness to work flexible schedules, including night shifts and holidays as required.

Required Qualities & Skills

• Problem-Solving: Effective problem-solving skills to address customer concerns efficiently.
• Adaptability: Ability to quickly integrate new information, adjust to varying situations, and deal with ambiguity in decision-making.
• Clear Communication: Use simple, correct language and avoid negative terms. Maintain professionalism in all written and verbal communication.
• Listening & Emotional Intelligence: Strong listening and comprehension skills. Ability to empathize with customers and apply emotional intelligence to interactions. Maintaining composure and focus during stressful situations and offering personalized customer service.
• Speed & Accuracy: Ability to provide fast responses while ensuring accuracy and quality of service.

Why Join Fusion CX?
At Fusion CX, we foster a work environment that promotes both personal and professional growth, offering a diverse range of job opportunities in Siliguri. As a leading company in customer experience solutions, Fusion CX is committed to excellence and innovation, providing not just a job but a long-term career path that leads to growth and sustainability in the customer service industry. By joining our team, you will gain access to competitive salaries, flexible work schedules, and a culture dedicated to continuous learning and development.

Apply now and join us as a Customer Service Representative in Fusion CX Siliguri to be part of a prominent e-commerce process.

We pride ourselves on an employee-focused approach, with comprehensive training and career advancement opportunities. As part of our diverse and dynamic team, you will have the support to succeed and grow. Fusion CX offers more than just a job in Siliguri its a community where your contributions are valued and your career is nurtured.

We are conducting a large-scale hiring drive Dont miss out on one of the best customer service or call center job vacancies in Siliguri Apply now and take the next step in your career with Fusion CX