Manager – Client Services

Mumbai, Maharashtra Indusface

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Job Description

Careers » Current Openings » Manager – Client Services

Role:

The Manager, Client Services will be responsible for managing Indusface’s Client Services Group / Security Testing Group, while working with Indusface’s management team to service its world class product – Indusface WAS and Apptrana, engaging with customers, and partnering with the leadership team on overall business success.

Job Description:

  • He shall act as a Subject matter expert on Penetration Testing i.e. application security assessment, mobile application security assessment, API security assessment, network security, etc
  • Deliver key assignments
  • Lead and mentor a team of security testing professionals
  • Ensure skill management and retention
  • Conduct training and awareness sessions within the team
  • Conduct extensive research to continuously upgrade the QoS and coverage of test cases
  • Excellent communication and presentation skills.
  • Effective project management within the team to ensure optimum utilization and achieving SLAs
  • Document monthly management reports
  • Key client relationships
  • Candidate Profile:

  • Bachelor of Engineering. Higher education in technology related fields such as Computer Science or Management Information Systems would be an added advantage.
  • Should have 8+ years of experience in Client Services for a software solution. Experience in Information Security would be a great benefit.
  • Should have excellent soft skills :-

  • Excellent communication skills
  • Strong interpersonal skills
  • Strong leadership qualities
  • Strong analytical and organizational skills
  • Requirements :-

  • Preferred Certified in CEH, OSCP or other relevant certificates
  • 5+ years of relevant experience in the field of Ethical hacking /Security testing with minimum of 1 year of managerial role.
  • Subject matter expert of application security testing, API security testing, Mobile application testing, Network security testing
  • Ability to manage a team
  • Effective project management skills
  • Excellent verbal and writing skills
  • This advertiser has chosen not to accept applicants from your region.

    Client Services Representative

    Mumbai, Maharashtra Interactive Brokers

    Posted today

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    Job Description

    Responsibilities

    :

    Interactive Brokers seeks high-level, serious individuals with a financial services industry background and a professional demeanour suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

  • Respond to retail and professional clients' inquiries via inbound calls, email and online chat
  • Obtain a thorough knowledge of products offered by IB on various global exchanges
  • Assist clients with opening and funding accounts
  • Show clients how to use different features of the Trader Workstation
  • Explain margin requirements to clients
  • Investigate trade issues and order executions
  • Knowledge of securities regulations impact on customers
  • Qualifications:

  • Experience: 2 years in trading or brokerage services
  • Education: University degree (Bachelors) required
  • NCFM/NISM certifications in capital markets, derivatives and currency derivatives
  • High level of MS Excel skills required
  • Language skills: Fluent English
  • Good quantitative/analytical skills
  • Excellent oral/written communication skills required
  • Company Benefits & Perks: 

  • Competitive salary package.
  • Performance based annual bonus (cash and stocks).
  • Group Medical & Life Insurance.
  • Modern offices with free amenities & fully stocked cafeterias.
  • Monthly food card & company paid snacks.
  • Hardship/shift allowance with company provided pickup & drop facility*
  • Attractive employee referral bonus.
  • Frequent company sponsored team building events and outings.
  • * Depending upon the shifts.

    **The benefits package is subject to change at the management's discretion.

    #LI-HP1

    This advertiser has chosen not to accept applicants from your region.

    Client Services Manager

    Mumbai, Maharashtra Talent Corner

    Posted today

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    Job Description

    Roles and Responsibilities

  • Creating and working on developing client strategy.
  • Work closely with the creative team to launch and optimize campaigns.

  • Understand client briefs and manage through to completion.
  • Desired Candidate Profile

  • People management skills, Manage team/ teams.
  • Should to able to produce strategically sound & convincing presentations.
  • Should possess strong strategy and media planning skills.
  • This advertiser has chosen not to accept applicants from your region.

    Client Services Manager

    Navi Mumbai, Maharashtra Talent Corner

    Posted today

    Job Viewed

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    Job Description

    Roles and Responsibilities

  • Creating and working on developing client strategy.
  • Work closely with the creative team to launch and optimize campaigns.

  • Understand client briefs and manage through to completion.
  • Desired Candidate Profile

  • People management skills, Manage team/ teams.
  • Should to able to produce strategically sound & convincing presentations.
  • Should possess strong strategy and media planning skills.
  • This advertiser has chosen not to accept applicants from your region.

    Client Services Consultant

    Dombivli, Maharashtra Bravura Solutions

    Posted today

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    Job Description

    Company Overview


    Bravura Solutions Limited (BSL) (ref: is a global supplier of professional services and highly specialized administration and management applications for superannuation & pension, life insurance, investment, private wealth & portfolio administration, transfer agency and STP financial messaging.

    Bravura delivers to some of the world’s leading financial institutions located globally, and employs more than 1400 people, staffing 16 offices across Australia, New Zealand, Asia, United Kingdom, Europe and South Africa.


    Job Purpose


    The Sonata Application Support Consultant will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Consultant will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.


    Key Responsibilities

    • The analysis and resolution of issues raised by Clients including:
    • Identification of faulty software and omissions in functionality (debugging code where necessary)
    • Correction of data (Data Fix) where required on client databases
    • Correction of problems caused by incorrect use of application functionality
    • Correction of system configuration faults
    • Actively responding to clients relating to service requests and product defects.
    • Respond to client queries and incidents as per defined service level agreements.
    • Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
    • Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
    • Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
    • Facilitate and attend client meetings to discuss incident management and support processes
    • Look ways to optimize the IRT (Incident Response Time) with acceptable quality parameters.
    • Assist junior team members with their stuck issues and act as a mentor.
    • Work with SDMs and clients to facilitate issues requiring feedback.
    • Review the SLAs on tickets assigned to ensure that a timely response is provided.
    • Promote the Problem-Solving Techniques within the team and foster application of its use.
    • Escalate capacity and capability issues to respective Squad Lead.
    • In Leads absence, manage the Squad scrum and keep up-to-date status of issues assigned to team members. Help Squad members with any impediments and work as first point of escalation.


    Key Skills:


    Qualification & Experience

    • B.E./B-Tech/MCA
    • 8-11 years of experience
    • A good understanding of best practice application development methodology, together with:
    • An excellent working knowledge of SQL language
    • Ability to develop basic application code using a modern object-based language
    • Working knowledge of Microsoft Office
    • A basic understanding of service delivery processes i.e.
    • o Incident management
    • o Problem management
    • o Change and Configuration management
    • Experience within a helpdesk/JIRA service desk environment.
    • Knowledge of software development lifecycle.
    • Experience in business analysis, consulting or system testing role.
    • Experience in providing consultancy and support to clients.
    • Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required


    Technical

    • Excellent working knowledge of Core Java, including the Eclipse Development Platform
    • Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
    • Troubleshooting and debugging capabilities/techniques
    • Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
    • Good to have Java Certification
    • Cloud exposure AWS or Azure



    Personal

    • Requirement of working in rotational shifts :General (8:00 to 4:30 PM), UK (2:30 PM – 11:30 PM) and occasionally night shift
    • Excellent spoken English
    • Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
    • Proven aptitude with regards to good customer service skills
    • Ability to multi-task, prioritize workload and work under pressure
    • Ability to work unsupervised, managing goals and deliverables
    • Demonstrated Solution based problem solving skills
    • Excellent team and interpersonal skills
    • Prior knowledge of working on Application Support model will be a plus
    • A knowledge of the financial service industry, preferably Wealth Management or Superannuation products will be a plus
    This advertiser has chosen not to accept applicants from your region.

    Client Services Consultant

    Thane, Maharashtra Bravura Solutions

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Company Overview


    Bravura Solutions Limited (BSL) (ref: is a global supplier of professional services and highly specialized administration and management applications for superannuation & pension, life insurance, investment, private wealth & portfolio administration, transfer agency and STP financial messaging.

    Bravura delivers to some of the world’s leading financial institutions located globally, and employs more than 1400 people, staffing 16 offices across Australia, New Zealand, Asia, United Kingdom, Europe and South Africa.


    Job Purpose


    The Sonata Application Support Consultant will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Consultant will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.


    Key Responsibilities

    • The analysis and resolution of issues raised by Clients including:
    • Identification of faulty software and omissions in functionality (debugging code where necessary)
    • Correction of data (Data Fix) where required on client databases
    • Correction of problems caused by incorrect use of application functionality
    • Correction of system configuration faults
    • Actively responding to clients relating to service requests and product defects.
    • Respond to client queries and incidents as per defined service level agreements.
    • Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
    • Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
    • Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
    • Facilitate and attend client meetings to discuss incident management and support processes
    • Look ways to optimize the IRT (Incident Response Time) with acceptable quality parameters.
    • Assist junior team members with their stuck issues and act as a mentor.
    • Work with SDMs and clients to facilitate issues requiring feedback.
    • Review the SLAs on tickets assigned to ensure that a timely response is provided.
    • Promote the Problem-Solving Techniques within the team and foster application of its use.
    • Escalate capacity and capability issues to respective Squad Lead.
    • In Leads absence, manage the Squad scrum and keep up-to-date status of issues assigned to team members. Help Squad members with any impediments and work as first point of escalation.


    Key Skills:


    Qualification & Experience

    • B.E./B-Tech/MCA
    • 8-11 years of experience
    • A good understanding of best practice application development methodology, together with:
    • An excellent working knowledge of SQL language
    • Ability to develop basic application code using a modern object-based language
    • Working knowledge of Microsoft Office
    • A basic understanding of service delivery processes i.e.
    • o Incident management
    • o Problem management
    • o Change and Configuration management
    • Experience within a helpdesk/JIRA service desk environment.
    • Knowledge of software development lifecycle.
    • Experience in business analysis, consulting or system testing role.
    • Experience in providing consultancy and support to clients.
    • Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required


    Technical

    • Excellent working knowledge of Core Java, including the Eclipse Development Platform
    • Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
    • Troubleshooting and debugging capabilities/techniques
    • Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
    • Good to have Java Certification
    • Cloud exposure AWS or Azure



    Personal

    • Requirement of working in rotational shifts :General (8:00 to 4:30 PM), UK (2:30 PM – 11:30 PM) and occasionally night shift
    • Excellent spoken English
    • Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
    • Proven aptitude with regards to good customer service skills
    • Ability to multi-task, prioritize workload and work under pressure
    • Ability to work unsupervised, managing goals and deliverables
    • Demonstrated Solution based problem solving skills
    • Excellent team and interpersonal skills
    • Prior knowledge of working on Application Support model will be a plus
    • A knowledge of the financial service industry, preferably Wealth Management or Superannuation products will be a plus
    This advertiser has chosen not to accept applicants from your region.

    Client Services Executive

    Dombivli, Maharashtra Alliance Recruitment Agency

    Posted today

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    Job Description

    Alliance Recruitment Agency is one of the leading global recruitment, staffing, and executive search companies. We operate through a network of worldwide teams, with specialists in recruitment for different industries. Our recruitment agency is everywhere you need us, with teams on four continents. We provide End - to End – Recruitments solutions partnering closely and working as an extended arm of our clients. We can build your talent pool exponentially, you have a ready source for fulfilling all your HR needs - “Alliance International”.to search for current and upcoming position openings. At Alliance, our team is continuously brainstorming new and creative ways to reach out to more of the right people in the right way.

    Our centric approach to work is to provide you with the best talent. We understand your requirements and provide you with suitable candidates. We work closely with your organization to determine the exact qualifications and skills that you want in your candidates as well as interview candidates to ensure that their experience and needs match your job opening. We provide manpower after thoroughly understanding your organization's culture as well as nature. Our experts get involved actively in giving our clients the best out of their skills, knowledge and experience.



    Location: Ahmedabad - WFO

    Company Website: (alliancerecruitmentagency.com)(


    Job Overview:

    We are looking for a proactive, detail-oriented, and communication-savvy Client Service Executive to join our dynamic team. As a fresher, you will be trained to assist in managing client relationships, supporting recruitment processes, and ensuring seamless coordination between clients and internal teams.


    Key Responsibilities:

    Assist the client servicing team in managing day-to-day client communications


    Coordinate with recruitment teams to understand and fulfill client requirements


    Prepare and update job descriptions and candidate briefs based on client input


    Schedule and confirm candidate interviews with clients


    Maintain and update CRM tools and recruitment databases


    Assist in creating client reports, presentations, and documentation


    Ensure timely follow-ups with clients and candidates


    Support in onboarding processes and client feedback management


    Stay updated on industry trends and market developments

    This advertiser has chosen not to accept applicants from your region.
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    Client Services Executive

    Mumbai, Maharashtra Cog Culture

    Posted today

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    Job Description

    About the Role:

    We’re looking for a proactive and detail-oriented Account Executive to join our growing team. The ideal candidate must have 1–3 years of experience working in an advertising agency . You should be comfortable handling strategy, client servicing, and campaign execution across platforms.


    Key Responsibilities:

    • Act as the day-to-day contact for clients, ensuring clear communication and effective project management
    • Brief and coordinate with internal teams – creative, strategy, digital, and production
    • Assist in developing strategic campaign approaches based on client objectives
    • Manage end-to-end campaign execution across digital and mainline channels
    • Track deliverables, timelines, and ensure quality control before final delivery
    • Prepare client presentations, campaign reports, and performance summaries
    • Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business


    Requirements:

    • 1–3 years of relevant experience in an advertising agency
    • Proven experience in both digital and mainline advertising
    • Exposure to campaign strategy, planning, and execution
    • Excellent communication, presentation, and client servicing skills
    • Strong organizational and multitasking abilities
    • Proficiency in MS Office and familiarity with project management tools
    • Bachelor’s degree in Marketing, Advertising, Communications, or a related field
    This advertiser has chosen not to accept applicants from your region.

    Client Services Consultant

    Mumbai, Maharashtra Bravura Solutions

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Company Overview


    Bravura Solutions Limited (BSL) (ref: is a global supplier of professional services and highly specialized administration and management applications for superannuation & pension, life insurance, investment, private wealth & portfolio administration, transfer agency and STP financial messaging.

    Bravura delivers to some of the world’s leading financial institutions located globally, and employs more than 1400 people, staffing 16 offices across Australia, New Zealand, Asia, United Kingdom, Europe and South Africa.


    Job Purpose


    The Sonata Application Support Consultant will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Consultant will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.


    Key Responsibilities

    • The analysis and resolution of issues raised by Clients including:
    • Identification of faulty software and omissions in functionality (debugging code where necessary)
    • Correction of data (Data Fix) where required on client databases
    • Correction of problems caused by incorrect use of application functionality
    • Correction of system configuration faults
    • Actively responding to clients relating to service requests and product defects.
    • Respond to client queries and incidents as per defined service level agreements.
    • Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
    • Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
    • Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
    • Facilitate and attend client meetings to discuss incident management and support processes
    • Look ways to optimize the IRT (Incident Response Time) with acceptable quality parameters.
    • Assist junior team members with their stuck issues and act as a mentor.
    • Work with SDMs and clients to facilitate issues requiring feedback.
    • Review the SLAs on tickets assigned to ensure that a timely response is provided.
    • Promote the Problem-Solving Techniques within the team and foster application of its use.
    • Escalate capacity and capability issues to respective Squad Lead.
    • In Leads absence, manage the Squad scrum and keep up-to-date status of issues assigned to team members. Help Squad members with any impediments and work as first point of escalation.


    Key Skills:


    Qualification & Experience

    • B.E./B-Tech/MCA
    • 8-11 years of experience
    • A good understanding of best practice application development methodology, together with:
    • An excellent working knowledge of SQL language
    • Ability to develop basic application code using a modern object-based language
    • Working knowledge of Microsoft Office
    • A basic understanding of service delivery processes i.e.
    • o Incident management
    • o Problem management
    • o Change and Configuration management
    • Experience within a helpdesk/JIRA service desk environment.
    • Knowledge of software development lifecycle.
    • Experience in business analysis, consulting or system testing role.
    • Experience in providing consultancy and support to clients.
    • Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required


    Technical

    • Excellent working knowledge of Core Java, including the Eclipse Development Platform
    • Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
    • Troubleshooting and debugging capabilities/techniques
    • Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
    • Good to have Java Certification
    • Cloud exposure AWS or Azure



    Personal

    • Requirement of working in rotational shifts :General (8:00 to 4:30 PM), UK (2:30 PM – 11:30 PM) and occasionally night shift
    • Excellent spoken English
    • Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
    • Proven aptitude with regards to good customer service skills
    • Ability to multi-task, prioritize workload and work under pressure
    • Ability to work unsupervised, managing goals and deliverables
    • Demonstrated Solution based problem solving skills
    • Excellent team and interpersonal skills
    • Prior knowledge of working on Application Support model will be a plus
    • A knowledge of the financial service industry, preferably Wealth Management or Superannuation products will be a plus
    This advertiser has chosen not to accept applicants from your region.
     

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