105 Customer Service Roles jobs in Lucknow

• Responding to customer inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
• Providing accurate information about products, services, and policies.
• Troubleshooting customer problems and escalating complex issues to the appropriate departments.
• Guiding customers through product features and usage.
• Processing orders, returns, and exchanges efficiently.
• Maintaining customer records and documenting interactions in the CRM system.
• Identifying customer needs and suggesting relevant products or services.
• Gathering customer feedback and reporting trends to management.
• Adhering to customer service standards and company policies.
• Achieving individual and team performance goals related to customer satisfaction and response times.
• Handling customer complaints with empathy and professionalism, striving for first-contact resolution.
• Continuously learning about new products and services to better assist customers.
• Proactively identifying opportunities to improve the customer experience.

HCLTECH- Walk in Drive Interview on _ Freshers_ Voice Process Healthcare

Walkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High

Road, Sholinganallur, Chennai -

Date:

Timing - 11AM to 2.30 PM

Work Location: ( Chennai 5 days WFO)

Department: Fresher

Experience Required: FRESHERS (Arts & Science)

Education: Bachelor's Degree

Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BCA, BE.)

Contact Person- Monica Celeen HR

Job Summary:

We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.

1) Excellent Communication

2) willingness to work from office - all 5days

3) willingness to work in US Hrs (Night Shift)

Walk in date: 10th Sep 25 (11 AM to 2.30 PM):

Walk in Venue:

No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road,

Sholinganallur,

Chennai -

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot software, hardware, and network-related problems.
• Provide step-by-step guidance to customers on product usage and issue resolution.
• Escalate unresolved issues to appropriate technical teams.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Identify and report trends in customer issues to help improve products and services.
• Educate customers on product features and best practices.
• Achieve key performance indicators (KPIs) for customer satisfaction and resolution times.
• Stay updated with product knowledge and technical documentation.
• Contribute to the knowledge base by creating and updating support articles.

• Proven experience in customer service, preferably in a technical support role.
• Strong technical aptitude and understanding of common IT issues.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency in troubleshooting software and hardware.
• Experience with CRM software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-focused mindset.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

• Quick-thinking problem solver with the ability to work under pressure.
• Punctual with great pride in professionalism.
• Fantastic customer service skills and excellent communication abilities.
• Knack for organization and multitasking in a fast paced environment.
• Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

• Excellent business communications skills in English language for phone, chat and email support.
• A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
• Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

• India office interview
• Head Quarter (Canada) office interview
• Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

• Quick-thinking problem solver with the ability to work under pressure.
• Punctual with great pride in professionalism.
• Fantastic customer service skills and excellent communication abilities.
• Knack for organization and multitasking in a fast paced environment.
• Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

• Excellent business communications skills in English language for phone, chat and email support.
• A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
• Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

• India office interview
• Head Quarter (Canada) office interview
• Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!