423 Customer Service Specialist jobs in New Delhi

About the Role

We are seeking a motivated and customer-focused Customer Success Agent to join our team. You will be the primary point of contact for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention.

Key Responsibilities

• Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
• Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
• Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
• Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
• Document and maintain accurate records of customer support cases.
• Share insights and contribute ideas for process improvement and organizational growth.

Requirements

• Experience in customer service, preferably in eCommerce or logistics-driven organizations .
• Proven experience in escalation handling (voice/call support preferred).
• Excellent verbal and written communication skills.
• Strong empathy and a customer-first mindset .
• Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
• Ability to multitask, prioritize, and work in a fast-paced environment .

About us:

Jumbo is the fastest growing shopping app in the world. Get rewarded every time you shop on our app, play free games, and win exciting prizes.

About the Role:

We are looking for a Customer Support Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. Fluency in English is essential.

Location: South Delhi, New Delhi

Experience: 0 to 2 years

Budget: Upto ₹3 Lakhs

Work Schedule: 6 days a week (non-negotiable)

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document customer interactions and issues in the system.
• Collaborate with other teams to improve customer service and support processes.
• Maintain a positive and professional attitude towards customers at all times.

Qualifications:

• Strong communication skills in both English and Hindi.
• Ability to multitask and manage time efficiently.
• Problem-solving skills and the ability to remain calm under pressure.
• Experience in customer service is a plus but not required.
• Proficiency in using customer support software and tools is an advantage.

Company Description

nirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. These services aim to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the first cloud-native Payer and PBM integrated platform in the industry. The company combines deep healthcare domain expertise with proven platform-building experience to deploy RPA across the Payer and PBM industries.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Noida. The Customer Service Specialist will be responsible for handling customer support inquiries, ensuring customer satisfaction, and maintaining a high level of customer service. Day-to-day tasks include managing phone communications, addressing customer concerns, and improving overall customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Problem-solving and multitasking abilities
• Experience in healthcare or technology sectors is a plus
• Bachelor's degree in relevant field or equivalent experience

Job Title:
Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain

Location:
Sector 142, Noida

Work Schedule:
5 Days a Week | Rotational Shifts & Week-offs

Travel Range:
Candidates within a 30 km radius will be considered

Shift:
Night Shift (One-sided cab facility provided)

Compensation (CTC):
₹3 LPA

Eligibility

• Education: Graduate preferred
• Prior experience in customer service / contact centre is mandatory
• Minimum 6 months of domestic customer support experience required

About the Role

We are seeking
Customer Support Experts
for our
International Chat Process
in the
Travel / Airline / OTA industry
. If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role offers you the opportunity to build a rewarding career in the travel domain.

Key Responsibilities

• Handle customer queries via chat, ensuring timely and accurate resolutions
• Assist customers with
  flight bookings, rescheduling, cancellations, and refunds
• Ensure strict adherence to process guidelines, service quality, and compliance standards
• Collaborate with team leads, subject matter experts, and support staff to achieve performance goals
• Maintain confidentiality of customer data and ensure compliance at all times

Why Join Us?

• Opportunity to work in the fast-growing travel & airline industry
• Exposure to international customer support processes
• Supportive work culture with career growth opportunities

About us:

Jumbo is the fastest growing shopping app in the world. Get rewarded every time you shop on our app, play free games, and win exciting prizes.

About the Role:

We are looking for a Customer Support Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. Fluency in English is essential.

Location: South Delhi, New Delhi

Experience: 0 to 2 years

Budget: Upto ₹3 Lakhs

Work Schedule: 6 days a week (non-negotiable)

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document customer interactions and issues in the system.
• Collaborate with other teams to improve customer service and support processes.
• Maintain a positive and professional attitude towards customers at all times.

Qualifications:

• Strong communication skills in both English and Hindi.
• Ability to multitask and manage time efficiently.
• Problem-solving skills and the ability to remain calm under pressure.
• Experience in customer service is a plus but not required.
• Proficiency in using customer support software and tools is an advantage.

Job Description – CRM Associate

Company: Learningshala

Location: Noida

Experience Required: 0-1 years

Employment Type: Full-time

About Learningshala

Learningshala is an innovative EdTech platform committed to providing quality education and learning solutions to students and professionals. We aim to simplify learning journeys through technology-driven solutions, personalized guidance, and strong student support.

Key Responsibilities:

Manage and optimize the Customer Relationship Management (CRM) system to improve student and client engagement.

Track, analyze, and report customer interactions and feedback for continuous process improvements.

Ensure timely follow-ups with leads and existing customers to drive student retention and satisfaction.

Collaborate with the Sales, Marketing, and Academic Teams to streamline lead nurturing and conversion processes.

Segment and manage databases for targeted campaigns and communication.

Monitor and improve customer journeys, ensuring smooth onboarding and after-sales support.

Generate and share CRM reports, highlighting key performance metrics (lead conversions, retention rates, response times, etc.).

Resolve queries and provide effective solutions to enhance the overall customer experience.

Skills & Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field.

1–2 years of experience in CRM roles, preferably in EdTech industry.

Hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, or similar).

Strong analytical, organizational, and communication skills.

Ability to work in a fast-paced, target-driven environment.

Problem-solving mindset with a customer-first approach.

What We Offer:

Competitive salary package.

Growth opportunities within the EdTech sector.

Collaborative and dynamic work environment.