Explore customer service specialist jobs, where you will connect with customers, resolve issues, and provide support. These roles require excellent communication and problem-solving skills. Customer service specialists are vital in maintaining customer satisfaction and loyalty, working across various industries such as retail, finance, and technology.7,430 Customer Service Specialist jobs in India
Customer Service Specialist
Posted 2 days ago
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Job Description
**A Day in the Life**
**Responsibilities may include the following and other duties may be assigned.**
**Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.**
**May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.**
**May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.**
**May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.**
**Abilities and Skills: Customer Service, Customer Relationship Management, Quality Assurance, Process Improvement, Business Operations, Inventory Efficiency, Project Management, Data Analytics, Problem Solving.**
**SPECIALIST CAREER STREAM:** **Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.**
**DIFFERENTIATING FACTORS**
**Autonomy:** **Entry-level individual contributor on a project or work team.**
**Works with close supervision.**
**Organizational Impact:** **Delivers work of limited scope, typically smaller, less complex projects or related activities.**
**Innovation and Complexity:** **Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex.**
**Makes minor changes in systems and processes to solve problems.**
**Communication and Influence:** **Communicates primarily with internal contacts within immediate group.**
**Contacts others to gather, confirm and convey information.**
**Leadership and Talent Management:** **N / A - job at this level is focused on self-development.**
**Required Knowledge and Experience:** **Requires High School Diploma or equivalent with 2+ years of work experience in customer service or technical product support (OR an Associate's Degree with 1+ year(s) experience OR a Baccalaureate Degree).**
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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Customer Service Specialist
Posted 16 days ago
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Job Description
As a Customer Service Specialist, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT and ultrasound etc. and supporting service commercial team whenever required and ensuring customer satisfaction in the assigned area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Roles and Responsibilities**
+ Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
+ Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
+ Business growth: Assists in the growth and direction of business in his/her geographic area
+ Productivity: Responsible for Warranty and PMS contract cost control
+ Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
+ Installation: Plays a leading role in complex and multifunctional rooms
+ Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
+ Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
+ Incumbent will be based out of Dehradun (Uttarakhand)
**Required Qualifications**
+ Bachelors/ Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 8+ years of experience in servicing medical equipment's like CT, PET CT, MRI, Nuclear Medicine and Ultrasound
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process
+ Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
+ Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
**Desired Skills**
+ Strong oral and written communication skills. Ability to document, plan, market, and execute programs
+ Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
+ Sought by others for guidance and advice. Proficiency in English.
+ Ability to work independently with minimum direction
+ High work standards and quality
+ Initiative and motivation. Plans and organizes work effectively
+ Excellent communications, listening and interpersonal skills
+ Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs
**Inclusion and Diversity**
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our **total rewards** are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-MC1
#LI-Onsite
**Additional Information**
**Relocation Assistance Provided:** Yes
Customer Service Specialist
Posted today
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Job Description
Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve. Located in Mumbai, the company offers a seamless and enjoyable shopping experience.
This is a full-time on-site role for a Customer Service Specialist located in Mumbai. The Customer Service Specialist will handle day-to-day tasks including providing excellent customer support, ensuring customer satisfaction, and managing phone communications with customers. You will resolve customer inquiries, maintain a positive customer experience, and work closely with other team members to enhance service quality.
- Customer Support, Customer Satisfaction, and Customer Service skills
- Excellent Phone Etiquette and Customer Experience skills
- Strong communication and interpersonal skills
- Ability to work in a team and independently
- Experience in the retail or fashion industry is a plus
- Bachelor's degree in any field is
Customer Service Specialist
Posted today
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Job Description
About Company:
Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -
Job Description:
A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.
Key Responsibilities:
● Ability to call US Customers to explain about our program.
● Follow up with customers to ensure about the classes.
● Be able to get trained and take trial classes.
● Manage client relationships, take feedback and resolve any issues or conflicts.
● Establish and expand relationships with Clients based in the US , UK .
Desired Candidate Requirements:
● Prior experience with customer service and call centres in relevant job roles.
● Must have a pleasant personality to engage in meaningful conversation.
● Should have good communication skills and should be a good listener.
● Candidates should be fluent in English
● Knowledge of US localization is desirable.
● Understanding of US Accent is plus
Job Type :-
● Full-time
● Night Shift (11 PM- 11 AM)
● Remote
Customer Service Specialist
Posted today
Job Viewed
Job Description
Job Title: Customer Success / Support Specialist – EdTech
Location: Hybrid (3 days from office)
Work Schedule:
- Shift Timings: 2 PM – 11 PM or 6 PM – 3 AM (Two-way cab provided)
- 5 days working, 2 consecutive offs
- Additional Shift Allowance: ₹750/day
Key Responsibilities
- Manage customer interactions via calls, emails, and virtual meetings with US-based clients.
- Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.
- Handle customer success, consultation, and technical support requests effectively.
- Document issues, track progress, and ensure timely resolution.
- Collaborate with internal teams to improve product adoption and customer experience.
- Provide feedback to product/engineering teams based on customer insights.
Must-Have Skills & Experience
- Education / EdTech industry experience (Priority 1).
- Customer Success / Consultation experience with US clients (Priority 2).
- Technical Support / Customer Support experience (Priority 3).
- Excellent communication skills (written and verbal).
- Ability to work in evening/late-night shifts (supporting US time zones).
Customer Service Specialist
Posted today
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Job Description
One of the Largest New Age Capital Market Brokers (Discount Broker) . is hiring for this 'No Sales' profile.
Experience : #Freshers or Maximum Experience of 3 years
Salary : 2.83 LPA
Mandatory To Have:
- Graduation in Commerce / Management / Economics/ English
- Fluency of Speech in English and Hindi
Job Description:
Inbound calls to be attended and queries resolved regarding Financial Markets
Complementary Training for 1 month with full Salary to be imparted to selected candidates
No Sales , Only Service
Customer Service Specialist
Posted today
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Job Description
Job Title: Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain
Location: Sector 142, Noida
Work Schedule: 5 Days a Week | Rotational Shifts & Week-offs
Travel Range: Candidates within a 30 km radius will be considered
Shift: Night Shift (One-sided cab facility provided)
Compensation (CTC): ₹3 LPA
Eligibility
- Education: Graduate preferred
- Prior experience in customer service / contact centre is mandatory
- Minimum 6 months of domestic customer support experience required
About the Role
We are seeking Customer Support Experts for our International Chat Process in the Travel / Airline / OTA industry . If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role offers you the opportunity to build a rewarding career in the travel domain.
Key Responsibilities
- Handle customer queries via chat, ensuring timely and accurate resolutions
- Assist customers with flight bookings, rescheduling, cancellations, and refunds
- Ensure strict adherence to process guidelines, service quality, and compliance standards
- Collaborate with team leads, subject matter experts, and support staff to achieve performance goals
- Maintain confidentiality of customer data and ensure compliance at all times
Why Join Us?
- Opportunity to work in the fast-growing travel & airline industry
- Exposure to international customer support processes
- Supportive work culture with career growth opportunities
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Customer Service Specialist
Posted today
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Company Description
PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of opportunities. As remote work grows, PerPenny stands at the forefront, simplifying the freelance experience for all.
Role Description
This is a full-time, for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring high levels of customer satisfaction, and managing customer interactions predominantly over the phone. Daily tasks will include addressing customer inquiries, resolving issues, and enhancing the overall customer experience.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Service skills
- Proficiency in Phone Etiquette and delivering excellent Customer Experience
- Strong communication and interpersonal skills
- Ability to handle challenging customer situations with patience and professionalism
- Experience with CRM software is a plus
- Bachelor’s degree in a relevant field is preferred
Customer Service Specialist
Posted today
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Job Description
Responsibilities:
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations and chat volume goals.
- Should have worked in high pressure environment dealing with irate customers & should be able to deescalate, handle the situation & provide resolution to the customer with best CX scores
- Should posses basic banking knowledge on credit cards & retail bank
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
- Should have worked on Customer service teams with complete hands on handling real time customers in international process
- Should posses excellent written communication skills with service attitude
- Should be able to multi task – handling more than 4-5 customers all through the day
- Should have exposure to CX metrics – Customer Service metrics like FCR, Rep-SAT, NPS, CSAT etc.,
- Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensure Information Security for sensitive data
- Ensures productive output as required in unit plan
- Undertakes other assignments/projects as given by the Team Lead/Manager
- Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries
- Applies professional attitude and image for all internal and external customers
- Should possess good analytical & problem solving skills
- Night shifts/ graveyard shifts only with weekdays offs - Mandatory rotation once in 4months within night/grave yard shift – No day shifts at all
Qualifications:
- 3-5 years of customer service experience, handling real time customers in international process (US & UK)
- Sound Communication skills with service attitude
- Excellent written communication skills with service attitude (30 WPM – typing speed: 90% accuracy)
- Good verbal and written communication skills with proficiency in grammar spelling & punctuation
- Strong problem-solving skills. Keen eye for detail
- Attitude to Learning, Self-discipline & willingness to take initiative
- Work in graveyard shift & rotational offs shifts
Preferences:
- Good analytical skills
- Influencing skills and willingness to resolve customer queries satisfactorily
- Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented, highly motivated, Self-driven & result oriented
Shift of operations:
- Night shifts/graveyard shifts with a 5-day work week (with weekdays offs)
- Mandatory rotation once in 4months within night shifts/graveyard shift
Customer Service Specialist
Posted today
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About the Role
We are seeking a motivated and customer-focused Customer Success Agent to join our team. You will be the primary point of contact for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention.
Key Responsibilities
- Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
- Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
- Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
- Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
- Document and maintain accurate records of customer support cases.
- Share insights and contribute ideas for process improvement and organizational growth.
Requirements
- Experience in customer service, preferably in eCommerce or logistics-driven organizations .
- Proven experience in escalation handling (voice/call support preferred).
- Excellent verbal and written communication skills.
- Strong empathy and a customer-first mindset .
- Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
- Ability to multitask, prioritize, and work in a fast-paced environment .