21 Customer Service Staff jobs in Dindigul

Role Description

Customer Service Representative Voice Process

Inbound / Outbound Customer Service

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Service
• 24x7 rotational Shifts
• 9 hours of login every day.
• Graduate Fresher / Experienced
• 6 Days Working
• Excellent English + Hindi (B28 high)
• Candidate should have their own system as follows
• Windows 10
• 8GB RAM or above
• i5 processor or above, 7th Gen & above
• Broadband connection with minimum speed of 20 MBPS
• Typing/ Speed Accuracy: 25wpm/ 85%

Rounds of Interview:

• HR
• OPS ROUND
• SYSTEM CHECK

Salary

• 18,400 CTC for Fresher
• 24500 CTC For Experience

NOTE -All Round will be on Google meet.

Thanks & Regards,

HR Team.

Job Description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Support. The Representative will be responsible for providing excellent customer service to customers through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

Why Join us?

Our vision is to build the ecosystem that makes doing the right thing second nature - one small change at a time. With technology and a fresh take on historical logistics, we’re reviving the Milkround — connecting communities with local producers, delivering sustainable goods to doorsteps, and building a truly circular supply chain. We’ve grown from a small UK operation to a community-powered movement, now with a presence in the U.S. — and we’re only just getting started.

The Purpose of The Team

Our Customer Success team is passionate, proactive, and positive, responsible for ensuring exceptional service in the Modern Milkman way. Resolving issues and collaborating with other teams to ensure the customer experience is above and beyond – we put the customers at the heart of any decision made. We don’t just resolve issues — we elevate experiences, help other departments understand our customers better, and ensure our culture is felt in every interaction.

The Role in a Few Words

An organised, behind-the-scenes support to keep the Customer Success team running smoothly across both markets. You’ll manage key admin functions — from dispute handling to help content and reporting prep — with an eye for accuracy, clarity, and consistency.

The Value You Bring

You enable the team to work smarter and allow them to focus on customer centricity. By keeping knowledge bases current, metrics up to date, disputes tracked, and content ready for sign-off, you ensure customers feel the full value of our experience — even if they never speak to you directly. Your work supports our brand tone, insight-gathering across both markets and any compliance needs.

Vision of Success

• Help Centre, FAQs and canned responses are always up to date and prepped for sign-off. Disputes are logged and managed with high accuracy and visibility.
• Data removal requests are fulfilled promptly and compliantly.
• CS tech issue trends are collated and flagged for Product and Tech teams.
• Weekly metric pulls are accurate and on time.
• Internal process docs are easy to access and always current.

Key Responsibilities

• Reporting Support – Gather data and metrics for reporting cycles (reporting ownership remains with CS Manager).
• Process Documentation – Maintain clean, consistent documentation of CS processes and SOPs.
• Content Admin & Prep – Own updates to Help Centre, chatbot input, FAQs and canned comms — keeping them current and prepared for review and approval.
• GDPR/Data Removals – Coordinate and log data deletion and privacy requests in line with legal requirements.
• Dispute Management – Handle disputes and tracking across both markets
• Tech Issue Trends – Monitor and collate customer-raised tech issues from CS teams daily/weekly, flag trends or urgent matters to Product & Tech.
• Customer Success Data Management - Coordination with other teams, providing any customer success data they might need to support their functions.
• Support with Canned Content bulk communication to customers as required

Skills & Behaviours

• Well-organised, methodical, and calm under pressure
• Working knowledge of spreadsheets and data entry
• Attention to detail and confident in understanding brand tone
• Able to follow structured processes and manage recurring tasks
• Great at spotting patterns, flagging inconsistencies, and closing the loop
• Comfortable collaborating across time zones

Targets & KPIs

• Dispute SLAs – 100% of disputes responded to before deadlines
• Knowledge base and Help Centre Accuracy – weekly updates across Help Centre, Knowledge Base and canned comms in relation to wider business updates and changes.
• Tech Issue Insights – Weekly insights summary delivered to Customer Success Manager for linking with Product & Tech, raising of any urgent issues
• GDPR Compliance – 100% of requests fulfilled on time
• Reporting Readiness - 100% of metrics pull accurately and on time for weekly, monthly and periodical reports
• Documentation Quality – Quarterly review and update of all key CS process docs, with version control and visibility for the Customer Success Management team

Work Schedule

As the client is UK-based, you will be required to work in UK daytime:

• Monday to Friday
• 15:30 - 23:30 IST (10:00 am - 18:00 GMT)

Pay & Benefits - What you’ll get in return:

• Annual CTC: 7 to 11 lakhs
• Fully remote role

*** SAP Consultant – CS/PM (Customer Service / Plant Maintenance) - 6 Month Contract+ Extension- Remote Eastern Europe / India ***

Hi,

This is Ekta from RED Global and I'm seeking a SAP Consultant – CS/PM (Customer Service / Plant Maintenance) in Eastern Europe/ India for one of our global IT consulting client.

We are seeking two experienced SAP Consultants with a strong background in either SAP Customer Service (CS) or SAP Plant Maintenance (PM) modules.

Job Title: SAP Consultant – CS/PM (Customer Service / Plant Maintenance)

Location: Eastern Europe / India (100% Remote)

6 Month Contract +Extension

Required Skills & Experience:

7–10 years of experience in SAP, with strong expertise in SAP CS or SAP PM modules

Hands-on project experience with Manufacturing sector clients is strongly preferred

Key Responsibilities:

- Implement and support SAP CS or SAP PM modules in client environments

For further details, kindly share your updated CV to or apply on this job post with your updated CV