44 Customer Service Staff jobs in Dindigul

Role Description

This is a full-time remote role for a Customer Service Executive. The Customer Service Executive will be responsible for managing and responding to customer inquiries, providing exceptional support and service, handling customer complaints, and ensuring customer satisfaction. The role involves using CRM tools, keeping records of customer interactions, and collaborating with other departments to resolve complex issues. Daily tasks will include answering phone calls, replying to emails, and providing detailed information about products and services.

Qualifications

• Interpersonal Skills
• Customer Satisfaction and Customer Support skills
• Customer Service and Customer Service Management skills
• Excellent verbal and written communication skills
• Proficiency with CRM tools and other customer service software
• Ability to work independently and in a team-oriented environment
• Experience in the education or e-learning industry is a plus
• High school diploma or equivalent; additional qualifications in customer service are advantageous

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

About Conbun

Conbun.com is India’s first all-in-one consultancy platform, connecting users with verified

experts across various fields—health, lifestyle, events, coaching, finance, and more. Our goal is

to make expert advice accessible, secure, and convenient.

As we expand, we’re looking for energetic and persuasive Customer Service Representative to join our growing team

and help bring new users and consultants onto the platform.

Role Overview

As a Customer Service Representative at Conbun, you will play a crucial role in driving platform growth by reaching out

to potential clients and consultants, explaining our services, resolving queries, and encouraging

sign-ups or bookings. Your communication skills and confidence will directly impact user

engagement and satisfaction.

Key Responsibilities

● Make outbound calls to potential customers or consultants from the provided database

● Explain Conbun’s platform, services, and benefits clearly and professionally

● Handle inquiries, objections, and follow-ups effectively

● Encourage consultants to register on the “Conbun Biz” app and complete verification

● Assist users in booking consultations or understanding service categories

● Maintain call logs, follow-up status, and feedback in CRM tools

● Achieve daily/weekly call targets and conversion KPIs

● Coordinate with the onboarding and support teams when needed.

Requirements

● Bachelor’s degree (any stream)

● 0–2 years of experience in telecalling, telesales, or customer support

● Excellent communication skills in English

● Confident, polite, and persuasive telephone manner

● Basic computer knowledge (Excel, CRM, Google Sheets)

● Ability to handle pressure and meet targets

● Quick learner with a positive attitude

Preferred Skills

● Previous experience in edtech, e-commerce, or service platforms

● Familiarity with apps like WhatsApp Business, Truecaller, or calling tools

● Experience dealing with consultants, freelancers, or service professionals

What We Offer

● Fixed salary + performance incentives (based on conversions and targets)

● Flexible work environment (remote options available)

● Opportunity to grow into team lead or business development roles

● Friendly, supportive team and training provided

● Certificate of experience and performance recognition

How to Apply

Send your resume to

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace