Customer Service Representative

Ananthapur, Andhra Pradesh LawSikho

Posted 2 days ago

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Job Description

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.


Company website: ,


Key Responsibilities:


1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:


● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.

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Customer Service Representative

Ananthapur, Andhra Pradesh Airblack

Posted 10 days ago

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Job Description

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: English & Hindi


About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.


This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.


Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.



Roles & Responsibilities


As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

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Customer Service Representative

Ananthapur, Andhra Pradesh TULSI MADRAS

Posted 10 days ago

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Job Description

We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.


Key Responsibilities:

* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.

* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.

* Maintain a deep understanding of our product range to guide customers effectively.

* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.

* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.

* Maintain customer interaction records and report feedback or common concerns to the management team.

* Support with basic content sharing or forwarding catalogues as needed during chats or calls.


Requirements:

* Excellent communication skills in both spoken and written English.

* Comfortable speaking on video calls and presenting products clearly.

* Prior experience in customer support or fashion retail is preferred.

* Strong interpersonal skills and a genuine interest in customer satisfaction.

* Ability to multitask across different platforms and handle queries efficiently.

* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).


Why Join Us:

* Work with a brand that values tradition, craftsmanship, and customer connection.

* Be part of a young, passionate team redefining saree shopping for the digital era.

  • * Flexible working opportunities and scope for growth.
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Customer Care Manager

Ananthapur, Andhra Pradesh DigiFocal IT Solutions Pvt Ltd

Posted 1 day ago

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Job Description

We are seeking a dynamic and strategic Customer Care Manager to serve as a stakeholder advocate within the organization, ensuring needs and feedback are prioritized in decision-making. This individual will be a critical player in ensuring customer delight and engagement and will enable white glove service across our global delivery model.

In this role, you will:

  • Act as a primary point of contact within client Global operations for Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C) to help resolve escalations, proactively manage expectations, and deliver best in class service delivery to better ensure stakeholder satisfaction.
  • Develop, deliver, and maintain detailed communications, training materials, process maps, and other resources to help ensure stakeholder understanding of process actions and owners throughout our global delivery model.
  • Collect and analyze stakeholder feedback to identify trends, pain points, and opportunities for improvement.
  • Establish and track key performance indicators (KPIs) related to stakeholder satisfaction and engagement.
  • Collaborate closely with Talent Acquisition, People Experience and Learning & Development teams to ensure alignment between hiring plans, onboarding, and training/capability-building strategies.
  • Perform additional duties as assigned in support of global growth and talent strategy.

WHAT YOU’LL BRING:

  • Bachelor’s degree from an accredited institution; advanced degree in Business, Human Resources, or related field is a plus.
  • 10+ years of experience in client relationship management, customer experience, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment.
  • Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization.
  • Exceptional analytical skills, with experience in creating dashboards, tracking key performance indicators, and providing actionable insights.
  • High proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modeling), PowerPoint, and collaboration tools such as Microsoft Teams.
  • Demonstrated ability to manage multiple priorities and complex workflows in a fast-paced, high-growth environment.
  • Excellent written and verbal communication skills, with experience presenting to senior leadership.
  • Comfortable working across time zones and occasionally outside standard business hours to support global operations.


Interested candidates can share resume on

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E-Commerce Automotive Spare Parts Customer Service Representative

Ananthapur, Andhra Pradesh Newparts, Inc.

Posted 2 days ago

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Job Description

Job Description: Automotive Customer Service Representative


Location: Remote (North American Hours)


Desired Skills and Experience:


  • Education: Bachelor's degree in Engineering
  • Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)


Key Duties and Responsibilities:


  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.


Requirements and Skills:


  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.


Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

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Oracle Utilities Customer Cloud Service platform

Ananthapur, Andhra Pradesh Vivid Techno Solutions Pty Ltd

Posted 1 day ago

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Job Description

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Customer Relations Manager

Ananthapur, Andhra Pradesh Justoffice.co.in

Posted 2 days ago

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Job Description


**Job Opening: Customer Relationship Manager (CRM) – Real Estate Sector**

We are currently seeking dynamic and motivated individuals to join our team as Customer Relationship Managers (CRMs) in the real estate sector. This opportunity is ideal for candidates who are passionate about sales, customer engagement, and real estate services.

**Position**: Customer Relationship Manager (CRM)

**Industry**: Real Estate (Fresh Booking Sales)

**Location**: Gurgaon

**Work Schedule**: 6 days a week (rotational off)

**Experience Level**: Freshers and experienced candidates are welcome

**Salary Range**: ₹3.6 LPA to ₹5.5 LPA (based on experience and skills)

**Key Responsibilities**:

* Handle fresh booking inquiries and convert leads into sales

* Build and maintain strong relationships with clients

* Guide clients throughout the property buying process

* Coordinate with internal teams to ensure smooth booking and documentation

* Provide excellent after-sales support to ensure client satisfaction

* Maintain records of interactions and sales through CRM software

**Desired Candidate Profile**:

* Strong communication and interpersonal skills

* Ability to build rapport with clients quickly

* Sales-driven mindset with the ability to meet targets

* Prior experience in real estate sales is an advantage but not mandatory

* Must be comfortable with a 6-day work schedule

* Should be based in or willing to relocate to Gurgaon

If you're eager to grow your career in the booming real estate sector and are confident in your ability to deliver outstanding customer service, we would love to hear from you.

**How to Apply**:

Please send your updated resume or contact us for more details. Immediate joiners will be given preference.

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Customer Support Executive

Ananthapur, Andhra Pradesh Healeo Nutrition

Posted 2 days ago

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Job Description

Company : Healeo Nutrition

Location : Remote

Work Timings : 9:00 AM – 6:00 PM, Monday to Saturday


Job Overview

Healeo Nutrition is seeking a proactive and detail-oriented Operations & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for ensuring prompt and professional communication with our customers while supporting internal operations and cross-functional collaboration to enhance overall business efficiency.


Key Responsibilities

  • Respond promptly and professionally to customer inquiries via email, phone, and chat .
  • Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.
  • Support the implementation and improvement of day-to-day operational processes.
  • Assist in special projects and initiatives as assigned by the management.
  • Maintain accurate records of customer interactions and follow-ups.
  • Proactively identify and escalate issues or trends in customer feedback.


Requirements

  • 0–2 years of experience in customer support, operations, or related roles.
  • Excellent communication skills in English
  • Fluency in Malayalam is mandatory to handle regional customer queries.
  • Knowledge of Hindi is preferred.
  • Strong organizational and multitasking abilities.
  • Basic knowledge of Excel, Google Sheets, and CRM tools is a plus.
  • A problem-solving attitude with a focus on customer satisfaction.
  • Ability to work independently and collaboratively in a fast-paced environment.


Why Join Healeo Nutrition?

  • Be part of a growing health & wellness brand that values innovation and customer care.
  • Work with a collaborative team focused on learning and growth.
  • Opportunity to contribute to meaningful projects and business operations.


To Apply : Send your resume to ( ) with the subject line “Application for Operations & Customer Support Executive – Healeo Nutrition”.

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Customer Support Specialist

Ananthapur, Andhra Pradesh Suraasa

Posted 2 days ago

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Job Description

Progress Advisor & Liaison/Learner Success Specialist

About the role:

Job Type: Full-time

Experience Required: 1–2 years of relevant experience

⌛ Hiring Timeline: Immediate


Key Responsibilities

  • Serve as the primary point of contact and mentor for learners enrolled in the PgCTL program, supporting them in achieving their academic and professional goals.
  • Provide personalized support based on each learner’s journey and career aspirations.
  • Proactively share program updates, timelines, and key communications to drive learner engagement.
  • Respond to queries related to academic content, technical issues, interview preparation, and certification processes.
  • Collaborate with instructors and internal teams to ensure a cohesive, supportive learning environment.
  • Continuously assess and improve internal processes to enhance the overall learner experience.


Candidate Requirements

  • 1–2 years of relevant experience, preferably in customer service (mandatory)
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills and ability to manage sensitive conversations with empathy and confidence
  • Comfortable working in a fast-paced, deadline-driven environment
  • Technologically adept and familiar with digital platforms used in learner support


Cultural Fit

  • Passionate about their work and committed to excellence
  • Respects others and fosters collaborative relationships
  • Has a non-zero-sum mindset and thrives in team environments
  • Communicates openly and resolves conflicts transparently
  • Demonstrates initiative, eagerness to learn, and willingness to step out of their comfort zone
  • Upholds integrity, ethics, and offers unconditional support to peers and learners


Additional Requirements

  • Must display professionalism, integrity, and full dedication during assigned work hours
  • Responsible for ensuring complete confidentiality and data security


About us

Suraasa is a teacher mobility and upskilling platform empowering educators to meet the demands of modern classrooms while creating global career opportunities.

What problem are we solving?

The global education system is at a crossroads: a severe shortage of qualified teachers threatens the future of millions of students. Developed nations like the U.S. and the U.K. face thousands of unfilled teaching positions, while many classrooms globally lack access to skilled educators. This pressing challenge calls for innovative solutions, and Suraasa is at the forefront of the change.

How are we solving it?

With over half a million educators on its platform, Suraasa offers globally recognized courses accredited by renowned institutions and awarding bodies. These programs focus on core teaching competencies, including pedagogy, classroom management, and the use of digital tools. They also equip educators to teach inclusively and to adapt to diverse cultural contexts. This holistic preparation ensures teachers can excel in any educational setting.

Suraasa partners with top schools globally to help them hire ready and qualified teachers from talent-rich regions like India, South Africa, and the Philippines. This approach bridges the gap between teacher supply and demand while enabling teachers to build thriving international careers.


What makes Suraasa a great place to work?

A vision that feels personal

Suraasaʼs mission goes beyond placements—it seeks to elevate teaching into a respected and aspirational profession. By providing educators with tools to succeed and opportunities to grow, Suraasa is not just addressing a crisis but shaping the future of education. Every connection made, every skill taught, and every career advanced brings us closer to a world where every child has access to a qualified teacher.

A financially secure startup with a great runway

We recently raised $6M in funding from the worldʼs top education investors. We donʼt believe in unnecessary cash burn. We focus a lot on maintaining operational profitability and net positive cash flows. We want to build a sustainable, highly scalable business.

Lots and lots of professional growth

Every team memberʼs growth and development is kept at the forefront. We have a young and highly motivated team that has the liberty to execute their ideas, learn new things, and grow in every way.

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Customer Support Representative

Ananthapur, Andhra Pradesh Aigentity

Posted 7 days ago

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Job Description

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!


What You’ll Do


  • Respond to customer inquiries via email, chat, and phone.
  • Provide fast and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction.


What We’re Looking For


  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.


What We Offer


  • Competitive salary and performance bonuses.
  • Opportunities for career growth and skill development.
  • A supportive and collaborative team environment.
  • Flexible working hours (remote options available).
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