621 Customer Service jobs in Faridabad

Job Title: Customer Service Representative

Location: Noida

Department: Customer Experience / Customer Service

Reports To: Customer Support Manager / Operations Head

Employment Type: Full-Time

About Sotbella-

Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower.

We believe fashion should be personal and powerful. That’s why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise.

Job Summary:

We are looking for a proactive and fashion-savvy Customer Service Representative to join our growing team. You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand’s tone and style.

This role requires a strong understanding of fashion trends, sizing, fabrics , and e-commerce operations , along with excellent communication and interpersonal skills.

Key Responsibilities:

• Handle customer inquiries via email, phone, chat, and social media channels in a prompt and professional manner.
• Provide accurate product information including fabric details, sizing guidance, availability, and styling suggestions.
• Assist customers with order placement, shipping updates, returns, exchanges, and refund requests.
• Coordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns.
• Maintain detailed records of customer interactions in the CRM system.
• Monitor customer reviews, complaints, and feedback to identify trends and recommend improvements.
• Ensure all customer interactions reflect the brand’s tone, aesthetics, and values.
• Support post-sales engagement to increase customer retention and satisfaction.

Requirements:

• Bachelor's degree in Fashion, Communication, Business, or related field.
• 1–3 years of experience in customer service, preferably in the fashion or e-commerce industry.
• Excellent communication skills—written and verbal.
• Strong fashion sense and product knowledge (fabrics, fits, sizes, styling).
• Familiarity with CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Gorgias).
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Flexibility to work on shifts, weekends, or holidays when needed.

Preferred Qualifications:

• Experience working with premium, luxury, or D2C fashion brands.
• Social media support experience is a plus.
• Multilingual skills are a bonus.

Soft Skills:

• High attention to detail and customer empathy.
• Positive attitude and problem-solving mindset.
• Strong listening and interpersonal skills.
• Ability to adapt to brand tone and voice.

What We Offer:

• Competitive compensation and incentives.
• Staff discounts on fashion collections.
• Exposure to fashion industry trends and global clientele.
• Opportunity to grow in a dynamic and creative environment.

Interested candidates directly share the cv on or connect on /

• Customer Service Representatives, Customer Experience, and Customer Satisfaction skills
• Customer Support and Customer Service skills
• Excellent communication and interpersonal skills
• Ability to handle difficult situations with patience and professionalism
• Proficiency in using customer service software and CRM systems
• Strong problem-solving skills and attention to detail
• Experience in the fashion industry is a plus
• High school diploma or equivalent; additional qualifications in customer service or a related field are a plus

Teleperformance is looking for International Voice - Customer Service with excellent communication skills.

Who Can Apply?

- Excellent English (Written & Verbal)

- Graduate Freshers

– Undergraduates (Minimum 6 months of international voice experience)

– People with strong communication & interpersonal skills

– Ambitious, driven individuals who love connecting with people

We are conducting a Walk-in Drive for Customer Service with Ecommerce

Details:

Date: 20th Sep, 2025 (Saturday)

️ Time: 10:30 AM - 2:00PM

Venue: Teleperformance, Candor Tech space, Tower 11, Ground Floor, Sector 135, Noida –

Shift Timing: US Shift (5:30 PM onwards)

Return to office is mandatory (no work from home)

Cab facilities: Subject to transport zone

Excellent communication & Good customer Knowledge.

- Interested candidates are invited to visit the office for a face-to-face interview.

- Please bring a copy of your resume and Aadhaar Card.

We are hiring graduates from any field, experienced undergraduates, and fresh graduates ). You can also share your CV on for virtual interviews.

Responsibilities

• Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.

• Being able to communicate effectively both verbally and in writing.

• Able to sense other people’s emotions and provide the answer or support based on their needs.

• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

• Easy adjust to changing scenarios regarding ways of working.

• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);

• Customer service through electronic channels.

• Projecting a positive image of the company and brand.

• Implementing changes using your creativity and focus on process improvement.

• Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.

• Using time effectively and prioritize the daily tasks accordingly.

• Sharing with all team members any relevant knowledge obtained through customer interactions.

• Attending training sessions.

• Arranging working schedules with colleagues flexibly, according to business needs.

• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.

• Providing assistance to new colleagues whenever possible.

• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

• Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications

Minimum qualifications

• Very good knowledge of English (B2).

• Bachelor’s degree.

• Good MS Office knowledge.

• Analytical thinking and self-starter.

Preferred qualifications

• Relevant experience in international phone customer service.

• High motivation and ability to learn.

• Ability to work under time pressure.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job title - Customer Service Representative

Shift hours - US Shift

Location - Sector 98, Noida

Immediate joiners only (Date of Joining is 11th August, 2025)

Process - International Voice Process

The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of US work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Process customer orders, requests, and returns accurately.
• Troubleshoot and resolve customer issues and complaints effectively.
• Escalate complex issues to the appropriate internal teams or supervisors.
• Maintain accurate customer records and document all interactions.
• Identify opportunities to improve the customer experience.
• Meet individual and team performance targets.
• Adhere to company policies and procedures.
• Collaborate with colleagues to ensure a cohesive customer service experience.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in computer systems and CRM software.
• Patient and empathetic demeanor.
• Ability to work in a hybrid environment, balancing remote and in-office tasks.
• Strong work ethic and reliability.