555 Customer Service jobs in Faridabad

Responsibilities

• Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.

• Being able to communicate effectively both verbally and in writing.

• Able to sense other people’s emotions and provide the answer or support based on their needs.

• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

• Easy adjust to changing scenarios regarding ways of working.

• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);

• Customer service through electronic channels.

• Projecting a positive image of the company and brand.

• Implementing changes using your creativity and focus on process improvement.

• Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.

• Using time effectively and prioritize the daily tasks accordingly.

• Sharing with all team members any relevant knowledge obtained through customer interactions.

• Attending training sessions.

• Arranging working schedules with colleagues flexibly, according to business needs.

• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.

• Providing assistance to new colleagues whenever possible.

• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

• Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications

Minimum qualifications

• Very good knowledge of English (B2).

• Bachelor’s degree.

• Good MS Office knowledge.

• Analytical thinking and self-starter.

Preferred qualifications

• Relevant experience in international phone customer service.

• High motivation and ability to learn.

• Ability to work under time pressure.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Title : Customer Support Executive

Location : Noida

5 days from office (Rotational Shifts) both side cab

JD: - Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

Responsibilities

• Provides technical support to TP Global employees who work from home.

• Take on board feedback and adapt skill accordingly

• Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security

• Adhere to Internal and External Standards as those released by the Steering Committees

• Attend recurrent trainings published by the Client/Company on a regular basis

Knowledge Qualifications

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

•Call center-based customer support in response to a high volume of low complexity inquiries

•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Minimum Requirements for Hiring Computer –
• Good Communication/ Talkative people
• Ready about BPO industry, why you want to join International Voice.

Please share your updated resume to

Job title - Customer Service Representative

Shift hours - US Shift

Location - Sector 98, Noida

Immediate joiners only (Date of Joining is 11th August, 2025)

Process - International Voice Process

The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of US work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job Title: Customer Support Executive

Location: Noida

5 days from office (Rotational Shifts) both side cab

JD: - Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

Responsibilities

• Provides technical support to TP Global employees who work from home.

• Take on board feedback and adapt skill accordingly

• Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security

• Adhere to Internal and External Standards as those released by the Steering Committees

• Attend recurrent trainings published by the Client/Company on a regular basis

Knowledge Qualifications

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

•Call center-based customer support in response to a high volume of low complexity inquiries

•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Minimum Requirements for Hiring Computer –
• Good Communication/ Talkative people
• Ready about BPO industry, why you want to join International Voice.

Please share your updated resume to

Job title - Customer Service Representative

Shift hours - US Shift

Location - Sector 98, Noida

Immediate joiners only (Date of Joining is 11th August, 2025)

Process - International Voice Process

The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of US work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.

• Being able to communicate effectively both verbally and in writing.

• Able to sense other people’s emotions and provide the answer or support based on their needs.

• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

• Easy adjust to changing scenarios regarding ways of working.

• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);

• Customer service through electronic channels.

• Projecting a positive image of the company and brand.

• Implementing changes using your creativity and focus on process improvement.

• Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.

• Using time effectively and prioritize the daily tasks accordingly.

• Sharing with all team members any relevant knowledge obtained through customer interactions.

• Attending training sessions.

• Arranging working schedules with colleagues flexibly, according to business needs.

• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.

• Providing assistance to new colleagues whenever possible.

• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

• Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Qualifications

Minimum qualifications

• Very good knowledge of English (B2).

• Bachelor’s degree.

• Good MS Office knowledge.

• Analytical thinking and self-starter.

Preferred qualifications

• Relevant experience in international phone customer service.

• High motivation and ability to learn.

• Ability to work under time pressure.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About the job

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability.

Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world.

For more info, visit our website:

Role Purpose:

• The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales
• This role is also responsible for supporting customers by managing their orders, queries, concerns and complaints in an efficient, accurate and empathetic manner in line with our established policies, process, best practices and technology.
• Promoting, up-selling and cross-selling of Coats products and services is also a key responsibility of this role.

Principal Accountabilities and Key Activities:

First Line Support

- Provide first line support to customers on their day-to-day general enquiries on products and service

- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools

- Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers

Bulk Order Management

- Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.

- Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)

- Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices

- Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.

- Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.

- Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.

- Manage and process customer consignment stock (if applicable).

Sample Request Management

- Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform)

- Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time

Customer Complaint Management

- Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner

- Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor

- Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed

- Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices

Promote and support customer self-service of Coats digital tools

- Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools

- Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers

- Identify and escalate to the immediate supervisor any opportunity for process improvement

Promotion, up-selling and cross-selling of Coats products and services

- Actively promote products and services to customers to increase sales

- Identify potential opportunities for further share growth with existing customers

- Assist customers to select right thread for their application

- Following up on prospects and potential that have been previously identified

Education, Qualification and Experience:

Essential:

1. Freshers and Previous experience in customer service is preferred

2. Be customer-focused and target-oriented

3. Good communication, collaboration, interpersonal and influential skills

4. A proactive and ‘can do’/problem solving approach

5. Capable of working in a competitive, demanding and time-critical environment

6. Proven ability to follow up thoroughly and in detail

7. Ability to handle customers with empathy and confidence and understand customer needs & pain points

8. Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.