286 Customer Service jobs in Faridabad

This is a remote position.

Zero Energy Australia is seeking a proactive Customer Service Representative to manage both inbound and outbound calls, handle basic customer enquiries, and ensure seamless support through our Zoho Desk and Yeastar IVR platform. You will be the first point of contact for our clients, resolving queries efficiently and escalating complex issues to the right teams.

• Inbound Call Handling:
  

  • Answer customer calls promptly, logging each interaction in Zoho Desk.
    

  • Resolve routine enquiries about installations, service schedules, billing, and rebates.
    

  • Triage and assign tickets to appropriate departments (e.g., Operations, Technical, Billing).
    

• Outbound Calls & Follow‑Up:
  

  • Conduct follow‑up calls to confirm appointments, collect missing information, and close open tickets.
    

  • Reach out to leads who have submitted enquiries but not yet converted, providing product information and booking consultations.
    

• Helpdesk Management (Zoho Desk):
  

  • Create, update, and close support tickets with accurate notes and SLAs.
    

  • Use automations and macros to streamline responses for FAQs and common requests.
    

  • Monitor ticket queues and ensure compliance with response‑time objectives.
    

• Yeastar IVR Integration:
  

  • Configure call flows in Yeastar to route calls based on enquiry type and availability.
    

  • Update call‑routing rules as needed and test new IVR menus.
    

  • Review call logs and recordings to identify training needs or system improvements.
    

• Customer Engagement & Satisfaction:
  

  • Maintain a professional, empathetic tone on all calls.
    

  • Gather customer feedback and log suggestions for process improvements.
    

  • Escalate any urgent or sensitive issues (e.g., safety concerns) to management immediately.
    

• Reporting & Continuous Improvement:
  

  • Generate weekly reports on call volumes, ticket resolution times, and customer satisfaction scores.
    

  • Participate in regular team huddles to share insights and refine call‑handling scripts.
    

• Minimum 1 year of customer service or call‑centre experience, preferably in HVAC, utilities, or field services.
  

• Familiarity with Zoho Desk (or similar ticketing systems) and basic IVR concepts.
  

• Strong verbal communication skills and active‑listening ability.
  

• Comfortable with outbound prospecting calls and follow‑up.
  

• Excellent organisational skills and attention to detail when logging tickets.
  

• Ability to multitask and maintain composure under high call volumes.
  

• Experience configuring or managing Yeastar PBX/IVR systems. (Plus)
  

• Basic understanding of HVAC products, rebate programs, or service‑industry workflows. (Plus)
  

• Proficiency in Zoho CRM for lead‑tracking and simple data updates. (Plus)
  

• Work in a collaborative, customer‑centric environment with career growth opportunities.
  

• Gain hands‑on experience with industry‑leading cloud platforms (Zoho Desk, Yeastar).
  

• Competitive pay, salary packaging options, and supportive team culture.
  

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Mininum Qualifications and Skills:

This is a remote position.

Zero Energy Australia is seeking a proactive Customer Service Representative to manage both inbound and outbound calls, handle basic customer enquiries, and ensure seamless support through our Zoho Desk and Yeastar IVR platform. You will be the first point of contact for our clients, resolving queries efficiently and escalating complex issues to the right teams.

• Inbound Call Handling:
  

  • Answer customer calls promptly, logging each interaction in Zoho Desk.
    

  • Resolve routine enquiries about installations, service schedules, billing, and rebates.
    

  • Triage and assign tickets to appropriate departments (e.g., Operations, Technical, Billing).
    

• Outbound Calls & Follow‑Up:
  

  • Conduct follow‑up calls to confirm appointments, collect missing information, and close open tickets.
    

  • Reach out to leads who have submitted enquiries but not yet converted, providing product information and booking consultations.
    

• Helpdesk Management (Zoho Desk):
  

  • Create, update, and close support tickets with accurate notes and SLAs.
    

  • Use automations and macros to streamline responses for FAQs and common requests.
    

  • Monitor ticket queues and ensure compliance with response‑time objectives.
    

• Yeastar IVR Integration:
  

  • Configure call flows in Yeastar to route calls based on enquiry type and availability.
    

  • Update call‑routing rules as needed and test new IVR menus.
    

  • Review call logs and recordings to identify training needs or system improvements.
    

• Customer Engagement & Satisfaction:
  

  • Maintain a professional, empathetic tone on all calls.
    

  • Gather customer feedback and log suggestions for process improvements.
    

  • Escalate any urgent or sensitive issues (e.g., safety concerns) to management immediately.
    

• Reporting & Continuous Improvement:
  

  • Generate weekly reports on call volumes, ticket resolution times, and customer satisfaction scores.
    

  • Participate in regular team huddles to share insights and refine call‑handling scripts.
    

• Minimum 1 year of customer service or call‑centre experience, preferably in HVAC, utilities, or field services.
  

• Familiarity with Zoho Desk (or similar ticketing systems) and basic IVR concepts.
  

• Strong verbal communication skills and active‑listening ability.
  

• Comfortable with outbound prospecting calls and follow‑up.
  

• Excellent organisational skills and attention to detail when logging tickets.
  

• Ability to multitask and maintain composure under high call volumes.
  

• Experience configuring or managing Yeastar PBX/IVR systems. (Plus)
  

• Basic understanding of HVAC products, rebate programs, or service‑industry workflows. (Plus)
  

• Proficiency in Zoho CRM for lead‑tracking and simple data updates. (Plus)
  

• Work in a collaborative, customer‑centric environment with career growth opportunities.
  

• Gain hands‑on experience with industry‑leading cloud platforms (Zoho Desk, Yeastar).
  

• Competitive pay, salary packaging options, and supportive team culture.
  

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job Title: Customer Service Sales Support

Department: Sales

Location: Sector 67, Noida

Experience Required: 0-4 Years

Industry Type: Hospitality

Company Profile:

RevX Hospitality is a leading provider of comprehensive revenue management solutions for

the hospitality industry. Specializing in optimizing hotel revenue through data-driven

strategies, RevX Hospitality combines cutting-edge technology with industry expertise to

deliver tailored solutions. The company focuses on maximizing profitability, enhancing

operational efficiency, and driving growth for hotels by leveraging advanced analytics and

dynamic pricing models. With a commitment to innovation and client success, RevX

Hospitality partners with hotels to unlock their full revenue potential.

Job Summary:

RevX Hospitality is looking for an enthusiastic and customer-focused Sales Associate to

join our Sales team in Noida. The role involves managing hotel booking inquiries via calls,

emails, and WhatsApp chats, providing detailed information, and effectively converting

leads into confirmed bookings. The ideal candidate will have excellent communication and

persuasion skills, a customer-first approach, and the ability to thrive in a fast-paced

environment.

Key Responsibilities:

 Handle inbound booking inquiries through calls, emails, and WhatsApp chats.

Provide accurate information regarding room availability, pricing, and current

promotions.

ngage with potential guests to convert inquiries into confirmed bookings.

psell hotel services and packages to enhance booking value. anage booking modifications, cancellations, and special guest requests

efficiently.

aintain detailed and accurate records of customer interactions and booking

conversions.

ollaborate closely with operations and front-office teams to ensure a seamless

guest experience.

ather and share customer feedback to support continuous service improvement.

ork with the sales and marketing teams to achieve monthly and quarterly targets.

Qualifications:

-3 years of experience in a Sale, customer service, or hospitality role.

xcellent verbal and written communication skills.

trong persuasion and negotiation abilities.

bility to multitask and effectively manage time in a dynamic environment.

ustomer-centric mindset with a commitment to delivering outstanding service.

xperience with CRM systems and hotel booking platforms is preferred.

amiliarity with WhatsApp Business, chat automation, and professional email

communication.

roficient in MS Office applications (Word, Excel,Outlook).

asic understanding of payment processing systems.

bility to work under pressure and manage multiple tasks efficiently.

egree in Hospitality Management, Business Administration, or a related field is

preferred.

Why Join Us:

pportunity to grow within a fast-paced hospitality company.

ollaborative and supportive work environment.

ttractive performance-based incentives