3 Customer Service jobs in Jabalpur
Customer Service Officer
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Job description
Designation - Customer Service Officer
Salary - 2.7 LPA - 3.0 LPA
Education – Graduation
Experience – Fresher to 2 Year Experience
Age Limit – 28 Years.
Key Responsibilities:
1. Handle front office branch operations (Teller/Customer Service) and ensure smooth running of the branch.
2. Ensure compliance to banking guidelines, quality framework and audit requirements. Handling of all cash/ non-cash transactions and posting of entries in the system in a timely and error-free manner.
3. Keep updated on all the relevant bank policies and regulations. Safe custody of all stationery, account kits, cheque books, forms etc and timely updation of all relevant registers.
4. Compliance with KYC, AML, audit and other regulations in all branch banking operations. Cross-sell of savings and investment products to clients to meet branch objectives. Delivery of high standards of customer service and relationship management to clients to enable retain them.
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Customer Care Manager
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Company:
Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response dataPreferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in MechanicalGeneral Experience 5 years and aboveCritical Experience System Generated Core Skills Customer SensitivityService OrientationService ManagementSystem Generated Secondary Skills Consumer FocusDealer Relationship ManagementService PlanningOperation Executive ( Customer Support)
Posted today
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Job Description
Job description
Key Responsibilities:
Customer Support Operations:
Manage customer inquiries and provide accurate, timely, and professional assistance related to financial products, services, and processes.
Handle escalated customer issues and ensure resolution in a timely manner while maintaining high service standards.
Coordinate with cross-functional teams to address customer concerns and ensure smooth service delivery.
Operational Support:
Assist with day-to-day operations within the customer support team to ensure efficiency and consistency in service delivery.
Review and process customer applications, transactions, and documents in accordance with company policies and regulatory requirements.
Monitor and track key performance indicators (KPIs) to ensure service targets are met.
Compliance & Quality Control:
Ensure compliance with industry regulations, internal policies, and procedures when handling customer issues and financial transactions.
Conduct regular audits of customer interactions and processes to ensure accuracy and adherence to quality standards.
Reporting & Documentation:
Prepare and maintain regular reports on customer support metrics, operational issues, and resolution statistics.
Maintain accurate and up-to-date customer records, documentation, and case files.
Collaboration & Teamwork:
Work closely with other departments (such as Operations, Risk, Sales, etc.) to improve operational efficiency and provide seamless customer experiences.
Participate in team meetings and contribute to process improvements and the development of best practices.
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