306 Customer Service jobs in Jaipur

Hiring for Customer Service Representative for leading BPO Company

Location: Jaipur

Shift: 24*7 Rotational Shift

Job Description:

We are hiring Customer Service Representatives for our Jaipur location. In this role, you will be responsible for handling inbound customer calls, addressing inquiries, resolving issues, and ensuring a high-quality customer experience.

Key Responsibilities:

Handle inbound calls from customers in a professional, efficient, and friendly manner.

Resolve customer queries related to products, services, billing, or technical support.

Maintain accurate records of interactions and follow up on pending issues.

Deliver excellent service by following company guidelines and policies.

Stay updated on products, processes, and customer service best practices.

Requirements:

Minimum qualification: 12th Pass or Graduate.

Excellent communication skills in English and Hindi.

Ability to handle high call volumes calmly and efficiently.

Willingness to work in rotational shifts, including weekends and holidays.

Basic computer and typing skills.

Customer-focused with a problem-solving mindset. Work Location:

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

• Serve as the primary contact for US clients via phone, email, and chat.
• Respond promptly to inquiries and provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Maintain detailed records of client interactions, transactions, and feedback.
• Escalate complex issues to the appropriate department while ensuring timely resolution.
• Build and maintain strong relationships with clients by understanding their needs.
• Meet performance metrics related to response time, customer satisfaction, and issue resolution.
• Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in customer service (experience with US clients preferred).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work in US time zones.

Preferred Skills

• Prior experience in BPO, IT, SaaS, or US-based client support roles.
• Knowledge of customer success practices and client retention strategies.

Hiring for Customer Service Representative for leading BPO Company

Location: Jaipur

Shift: 24*7 Rotational Shift

Job Description:

We are hiring Customer Service Representatives for our Jaipur location. In this role, you will be responsible for handling inbound customer calls, addressing inquiries, resolving issues, and ensuring a high-quality customer experience.

Key Responsibilities:

Handle inbound calls from customers in a professional, efficient, and friendly manner.

Resolve customer queries related to products, services, billing, or technical support.

Maintain accurate records of interactions and follow up on pending issues.

Deliver excellent service by following company guidelines and policies.

Stay updated on products, processes, and customer service best practices.

Requirements:

Minimum qualification: 12th Pass or Graduate.

Excellent communication skills in English and Hindi.

Ability to handle high call volumes calmly and efficiently.

Willingness to work in rotational shifts, including weekends and holidays.

Basic computer and typing skills.

Customer-focused with a problem-solving mindset. Work Location:

Hiring for Customer Service Representative for leading BPO Company

Location: Jaipur

Shift: 24*7 Rotational Shift

Job Description:

We are hiring Customer Service Representatives for our Jaipur location. In this role, you will be responsible for handling inbound customer calls, addressing inquiries, resolving issues, and ensuring a high-quality customer experience.

Key Responsibilities:

Handle inbound calls from customers in a professional, efficient, and friendly manner.

Resolve customer queries related to products, services, billing, or technical support.

Maintain accurate records of interactions and follow up on pending issues.

Deliver excellent service by following company guidelines and policies.

Stay updated on products, processes, and customer service best practices.

Requirements:

Minimum qualification: 12th Pass or Graduate.

Excellent communication skills in English and Hindi.

Ability to handle high call volumes calmly and efficiently.

Willingness to work in rotational shifts, including weekends and holidays.

Basic computer and typing skills.

Customer-focused with a problem-solving mindset. Work Location:

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

• Serve as the primary contact for US clients via phone, email, and chat.
• Respond promptly to inquiries and provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Maintain detailed records of client interactions, transactions, and feedback.
• Escalate complex issues to the appropriate department while ensuring timely resolution.
• Build and maintain strong relationships with clients by understanding their needs.
• Meet performance metrics related to response time, customer satisfaction, and issue resolution.
• Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in customer service (experience with US clients preferred).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work in US time zones.

Preferred Skills

• Prior experience in BPO, IT, SaaS, or US-based client support roles.
• Knowledge of customer success practices and client retention strategies.

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.