Customer service representative

Lucknow, Uttar Pradesh Intuvia Technologies

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Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.Key ResponsibilitiesServe as the primary contact for US clients via phone, email, and chat.Respond promptly to inquiries and provide accurate information about products, services, and policies.Resolve customer complaints efficiently while ensuring a positive customer experience.Maintain detailed records of client interactions, transactions, and feedback.Escalate complex issues to the appropriate department while ensuring timely resolution.Build and maintain strong relationships with clients by understanding their needs.Meet performance metrics related to response time, customer satisfaction, and issue resolution.Stay updated with company products, services, and industry knowledge to assist clients effectively.QualificationsBachelor’s degree or equivalent experience preferred.1–3 years of experience in customer service (experience with US clients preferred).Excellent verbal and written communication skills in English.Strong problem-solving abilities and attention to detail.Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.Ability to work in a fast-paced environment and manage multiple tasks.Flexibility to work in US time zones.Preferred SkillsPrior experience in BPO, IT, Saa S, or US-based client support roles.Knowledge of customer success practices and client retention strategies.

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Customer Service Representative

226001 Lucknow, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Lucknow, Uttar Pradesh, IN . This hybrid role offers a blend of in-office and remote work, providing flexibility while ensuring team collaboration. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing exceptional support across various communication channels, including phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a passion for helping others. Your responsibilities will include actively listening to customer concerns, accurately identifying their needs, and providing effective solutions in a timely manner. You will be expected to maintain a high level of professionalism and accuracy in all customer interactions, documenting inquiries and resolutions in our CRM system. This role also involves educating customers about our products and services, and escalating complex issues to the appropriate departments when necessary. You will be part of a supportive team environment, contributing to a positive customer experience that fosters loyalty and retention. Continuous learning about our evolving products and services will be key to your success. The ability to adapt to different customer personalities and situations is crucial. We are looking for individuals who are proactive in identifying opportunities to improve the customer journey and contribute to team goals. This position is an excellent opportunity for individuals looking to build a career in customer service within a growing organization.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues and complaints efficiently and effectively.
  • Document all customer interactions and resolutions in the CRM system.
  • Identify and escalate priority issues to appropriate departments.
  • Educate customers on product features and benefits.
  • Maintain a high level of customer satisfaction.
  • Follow communication guidelines and company policies.
  • Contribute to team goals and performance metrics.
  • Identify opportunities for process improvement in customer service operations.
  • Handle customer feedback and contribute to service enhancement initiatives.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
  • Previous experience in customer service or a related field is preferred.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Proficiency in using computers and CRM software.
  • Ability to multitask and manage time effectively.
  • Patience, empathy, and a customer-centric attitude.
  • Ability to work effectively in both a remote and in-office environment.
  • Strong interpersonal skills and the ability to work collaboratively.
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Customer Service Representative

226001 Lucknow, Uttar Pradesh ₹28000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Join our growing team as a Customer Service Representative, providing exceptional support to our valued customers in Lucknow, Uttar Pradesh, IN . This fully remote position offers the flexibility to work from home while delivering top-notch assistance through various communication channels. If you are a natural communicator with a passion for helping others, this role is perfect for you.

Key responsibilities include:
  • Responding to customer inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
  • Providing accurate information about products, services, and policies.
  • Troubleshooting customer problems and escalating complex issues to the appropriate departments.
  • Guiding customers through product features and usage.
  • Processing orders, returns, and exchanges efficiently.
  • Maintaining customer records and documenting interactions in the CRM system.
  • Identifying customer needs and suggesting relevant products or services.
  • Gathering customer feedback and reporting trends to management.
  • Adhering to customer service standards and company policies.
  • Achieving individual and team performance goals related to customer satisfaction and response times.
  • Handling customer complaints with empathy and professionalism, striving for first-contact resolution.
  • Continuously learning about new products and services to better assist customers.
  • Proactively identifying opportunities to improve the customer experience.

Previous experience in customer service or a call center environment is preferred. Excellent verbal and written communication skills are essential. A friendly, patient, and empathetic demeanor is required. Proficiency with computers and basic troubleshooting is necessary. A reliable internet connection and a quiet, dedicated workspace are mandatory for this remote position. This is an excellent opportunity to contribute to a customer-centric organization from home.
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Customer Service Representative

Lucknow, Uttar Pradesh Intuvia Technologies

Posted today

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Job Description

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)


Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Lucknow, Uttar Pradesh Intuvia Technologies

Posted 1 day ago

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Job Description

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)


Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Lucknow, Uttar Pradesh TP

Posted 11 days ago

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Job Description

About the Company


The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


About the Role


The role involves engaging with customers and ensuring their needs are met effectively.



Responsibilities



  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications



  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Need to resolve technical queries related to Samsung home appliances
  • Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
  • Gujarati, English and Hindi language is required


Required Skills



  • Excellent communication skills
  • Technical troubleshooting abilities


Preferred Skills



  • Experience in customer service


Pay range and compensation package



CTC-21 K



It is a Work from home job and fresher can also apply.



System Requirements



  • i5 or above
  • Windows 11 or above
  • Wifi speed- 20 Mbps or above
  • UPS or inverter required
  • 8GB RAM or above


For more Information, please call Hr Alisha


Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices.

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Customer Service Representative

Lucknow, Uttar Pradesh Riash india Private Limited

Posted today

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Job Description

**Responsibilities**
- Devise and use fruitful sourcing strategies
- Discover profitable suppliers and initiate business and organization partnerships
- Negotiate with external vendors to secure advantageous terms
- Approve the ordering of necessary goods and services
- Finalize purchase details of orders and deliveries
- Examine and test existing contracts
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Collaborate with key persons to ensure clarity of the specifications and expectations of the company
- Foresee alterations in the comparative negotiating ability of suppliers and clients
- Expect unfavorable events through analysis of data and prepare control strategies
- Perform risk management for supply contracts and agreements
- Control spend and build a culture of long-term saving on procurement costs

**Requirements and skills**
- Proven working experience as a Procurement Manager, Procurement Officer or Head of Procurement
- Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market
- Talent in negotiations and networking
- Good knowledge of supplier or third party management software
- Aptitude in decision-making and working with numbers
- Experience in collecting and analyzing data
- Strong leadership capabilities
- BSc degree in supply chain management, logistics or business administration

**Salary**: ₹8,086.00 - ₹12,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
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Customer Service Representative

Lucknow, Uttar Pradesh Taskar Global Private Limited

Posted today

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Job Description

Strong communication abilities
- Exceptional communication and the capacity to switch up speaking approach
- The capacity to adjust to challenging circumstances
- The capacity to adjust to challenging circumstances
- Having a firm understanding of the products or services the business provides
- Ability to listen and solve problems
- Ability to cope with rejection while remaining calm
- Outstanding capacity to manage conflicts and address grievances during negotiations

**Salary**: ₹8,436.03 - ₹12,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Lucknow City, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person
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Customer Service Representative

Lucknow, Uttar Pradesh Edugorillaa Community Pvt. Ltd.

Posted today

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Job Description

Urgent Hiringg !

EDUGORILLA COMMUNITY PRIVATE LIMITED

Job description:

- Sell educational products to B2B clients
- Maintain relation & follow-ups over calls to keep building the sales pipeline
- Explain the product in detail

Manage pricing negotiations & close the deal
- **Excellent Comms in ENGLISH Required.**_
- **MUST BE A GRADUATE.**_

REGARDS:
Syed Anzar Ali )

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹21,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- The age limit required for this job is upto 30 years. Are you less than 30 years of age?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Lucknow, Uttar Pradesh (required)

Work Location: In person
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Lucknow, Uttar Pradesh Edugorillaa Community Pvt. Ltd.

Posted today

Job Viewed

Tap Again To Close

Job Description

Urgent Hiringg !

EDUGORILLA COMMUNITY PRIVATE LIMITED

Job description:

- Sell educational products to B2B clients
- Maintain relation & follow-ups over calls to keep building the sales pipeline
- Explain the product in detail

Manage pricing negotiations & close the deal
- **Excellent Comms in ENGLISH Required.**_
- **MUST BE A GRADUATE.**_

REGARDS:
Syed Anzar Ali )

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹21,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- The age limit required for this job is upto 30 years. Are you less than 30 years of age?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Lucknow, Uttar Pradesh (required)

Work Location: In person
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