607 Customer Service jobs in Pimpri Chinchwad
Customer Service Representative
Posted today
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Entity:
Finance
Job Family Group:
Job Description:
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers.
Key Responsibilities:
Functional
Execute day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fueling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
Interact with customers in a professional, friendly and efficient manner and bring up concerns about meeting service levels or deadlines.
Proactively resolve Key Account customer issues (working with other teams as appropriate):
Take ownership and resolve escalated telephone and written customer issues.
Escalate activities that are not acted by assignees.
Provide customer service via the internet, phone, chat and email to support activities including:
Account set-up, allocation and delivery issues.
Order processing and order fulfilment.
Sales order tracking.
Monitor supply outages and react accordingly for incoming and existing orders.
Retail marketing programme information, policy and product fulfilment.
Retail site experience complaints, fuel quality claims, site locator etc.
Complaint resolution, identification and management of complaint root causes.
Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
Service Management & Continuous Improvement
Manage and maintain customer expectations, referencing pre-established service level agreements where applicable.
Make recommendations on existing knowledge base documents and identify knowledge gaps.
Build and maintain positive relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service.
Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided.
Perform user acceptance testing in service center technology and ERP systems to help ensure effective improvement execution.
Required Skills & Experience:
Graduate/ Post Graduate degree in any field with relevant language skills.
Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally taking care of Key Account Customers
Desirable Skills:
Must demonstrate a solid understanding of customers’ needs / behaviors
Excellent written/oral communication skills and ability to build effective working relationships
Strong time management and organization skills
Strong problem-solving skills
Highly motivated
Experience using SAP and/or Siebel and MS Office application
We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Customer Service Representative
Posted today
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Pune - Tech Park One, Blk A, 1st & 2nd
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 3 days ago
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Job Title: Korean Language Support Associate (Voice & Non-Voice)
Location: Pune or Bangalore (Work from Office)
Job Type: Full-time
Notice period- 30days or less.
Compensation- 9LPA
Experience Range- 3-5yrs
If you are interested, Please share your updated CV at
Job Description:
We are seeking a skilled “Korean Language Support Associate” to provide exceptional customer service and transaction handling support to our Korean-speaking clients. The ideal candidate will be fluent in Korean (both verbal and written) and possess strong communication skills to assist customers via voice calls, emails, chats, and other non-voice channels.
Key Responsibilities:
- Handle inbound and outbound customer calls in Korean, ensuring high-quality service.
- Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.
- Provide accurate and timely resolutions to customer issues while maintaining professionalism.
- Process customer transactions, orders, and requests efficiently.
- Maintain detailed records of customer interactions and transactions.
- Follow company policies and procedures to ensure compliance and customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay updated on product/service knowledge to provide accurate information to customers.
Customer Service Representative
Posted today
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Company Description
A Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. By handling the details, we allow you to focus on your core business goals. Connect with us today and experience the power of strategic outsourcing
Role Description
This is a full-time on-site role for a Customer Service Representative located in Pune. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks include handling customer support tickets, communicating via phone and email, and maintaining accurate records of customer interactions.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Service skills
- Customer Experience skills
- Excellent communication and active listening skills
- Problem-solving and conflict resolution abilities
- Ability to work independently as well as part of a team
- Experience in a customer service role is a plus
- Bachelor's degree in any field or relevant work experience
Customer Service Representative
Posted today
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Mega Walk-In Drive – Indore
Dear Candidate,
Greetings from Right Move Staffing Solutions
We're hiring for Customer Service roles in Pune.
Join our Mega Walk-In Drive in Indore:
Saturday, 20th September
Know someone interested & ready to relocate? Please share this banner or set it as your WhatsApp status to help us reach more people.
See you on 20th September
Interested candidates can call on
Customer Service Representative
Posted today
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Job Description
Finance Achieve top line for the brands as per budgets Control shrinkage, Customer Ensure excellent customer service Achievement of customer service TATs Process Planogram & retail standards adherence Grooming, attendance & punctuality People Values and CREATE behaviors Developing self
Job Type: Full-time
Pay: ₹13, ₹15,500.00 per month
Education:
- Higher Secondary(12th Pass) (Required)
Location:
- Hadapsar, Pune, Maharashtra (Required)
Work Location: In person
Customer Service Representative
Posted today
Job Viewed
Job Description
*About SKF *
SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
To know more, please visit : /in
*About Industrial Markets *
The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company's economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.
At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.
SKF Purpose Statement
Together, we re-imagine rotation for a better tomorrow.
By creating intelligent and clean solutions for people and the planet
*JOB DESCRIPTION *
Position Title:
Customer Service Representative – General Machinery
Reports To:
Team Leader Sales Operations
Role Type:
Individual Contribution
Location:
Pune or Mumbai
*Job Responsibilities *
To ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction.
Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.
Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
Ensure efficient order management through designed tool.
Monitor the progress and ensure complete execution of the order till delivery to customer.
Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
Support Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.
Create and update Customer & Product master in the system.
Implement various customer and distributor engagement initiatives from CS point of view.
Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.
Hands-on to use multiple platforms for efficiency.
Identify and implement process improvements.
Skill Set
Knowledge of commercial terms, taxes, contracts, orders and sales transactions.
Knowledge in material management forecasting, scheduling, planning and execution
Experience in solving customer complaints, complex situations,
Excellent verbal and written communication skills
Stakeholder management
Accountability for own set of customers and business
KPIs
TAT - Customer Response Time
Order Management – on time delivery
Order Processing Time
Complaint Management (SER & DER)
*Education & Experience *
Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain
Candidates must have a bachelor's degree. from a recognized university.
Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.
Knowledge of Supply and Demand chain planning.
Warehouse and Transportation procedures
Basic finance knowledge
Good communication (verbal/written) skills
Interested candidates can share their resume to
*About SKF *
SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF's solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more,
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Customer Service Representative
Posted today
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Job Description
Requisition ID: 22993
Job Category: Sales & Customer Service
Career level: Specialist
Contract type: Permanent
Location:
Pune, IN
About SKF
SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
To know more, please visit: /in
About Industrial Markets
The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company's economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.
At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.
SKF Purpose Statement
Together, we re-imagine rotation for a better tomorrow.
By creating intelligent and clean solutions for people and the planet
JOB DESCRIPTION
Position Title: Customer Service Representative – General Machinery
Reports To: Team Leader Sales Operations
Role Type: Individual Contribution
Location: Pune or Mumbai
Job Responsibilities
To ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction.
Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.
Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
Ensure efficient order management through designed tool.
Monitor the progress and ensure complete execution of the order till delivery to customer.
Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
Support Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.
Create and update Customer & Product master in the system.
Implement various customer and distributor engagement initiatives from CS point of view.
Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.
Hands-on to use multiple platforms for efficiency.
Identify and implement process improvements.
Skill Set
Knowledge of commercial terms, taxes, contracts, orders and sales transactions.
Knowledge in material management forecasting, scheduling, planning and execution
Experience in solving customer complaints, complex situations,
Excellent verbal and written communication skills
Stakeholder management
Accountability for own set of customers and business
KPIs
TAT - Customer Response Time
Order Management – on time delivery
Order Processing Time
Complaint Management (SER & DER)
Education & Experience
Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain
Candidates must have a bachelor's degree. from a recognized university.
Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.
Knowledge of Supply and Demand chain planning.
Warehouse and Transportation procedures
Basic finance knowledge
Good communication (verbal/written) skills
Interested candidates can share their resume to
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Opening: Voice Process Executive (Inbound/Outbound) Immediate Joiners Preferred
Company Name: WNS
Location: Viman Nagar, Pune
Experience: 0 – 3 Years
Job Type: Full Time
Shift: Day / Night / Rotational (as per process)
Job Description:
We are hiring enthusiastic and customer-focused candidates for our Voice Process team. If you have excellent communication skills and are eager to start or grow your career in the BPO/Customer Service industry, this is the perfect opportunity for you
Key Responsibilities:
- Handle inbound/outbound customer calls professionally
- Provide information about products/services and resolve queries
- Maintain call logs and update CRM systems
- Achieve daily/weekly targets and follow quality standards
Requirements:
- Minimum qualification: 12th pass / Graduate
- Excellent verbal communication skills in English
- Willingness to work in rotational shifts (if required)
- Basic computer knowledge
- Fresher & Experienced candidates welcome
Perks & Benefits:
- Fixed salary with performance-based incentives
- Training provided by industry experts
- Growth opportunities within the company
- Supportive work environment
To Apply:
Send your resume to
Or apply directly through Naukri.
Join us and kickstart your career in the booming BPO industry
Customer Service Representative
Posted today
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Job Description
Job Description
- Provides optimal customer experience, exhibiting Mouser values to each customer.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
- Determines customer expectations and provides options to meet their needs.
- Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence.
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
- Researches and expedites customer requests.
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Provides price and delivery quotes to customer within company specified deadlines.
- Understands and can correctly work with multiple currencies and other requirements about processing international orders.
- Effective time management and planning/organizing skills.
- Provides Chat support as required, local language plus other required languages.
- Supports and participates in the company's total quality and customer service expectations.
- Professional verbal and written communication in local language (minimum), including in a telephone environment.
- Successful completion of Customer Service Representative I Professional Progression Plan.
- Consistently meets or exceeds Customer Service Representative II performance metric requirements.
- Bachelor's degree.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
About Us
*Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.
Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.*