1438 Customer Service jobs in Thane
Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Mumbai - Magnus Towers, 501, 5th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
NIIT is Hiring – Night-Shift Customer Service Specialist – Voice Process
Location: Airoli, Navi Mumbai (On-site)
Shift: Exclusively Evening/Night (US Shift – Voice Process)
Compensation: ₹2.4 LPA
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Service Associate ( Voice )
Job Location: Mumbai/Gurgaon (Work from Home Post training)
Job Type: Full-Time
Job Summary:
- We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process.
- This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude.
- As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction.
Key Responsibilities:
• Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.
• Using analytical thinking to diagnose issues and find solutions to satisfy customers
• Maintaining accurate customer records to identify patterns and provide ongoing support
• Resolving customer complaints within the agreed service level agreements (SLAs).
• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
Job Requirements:
Shift Timing: 24x7 rotational shift (9.5 hours).
Working Days: 5 working days a week with rotational weekly offs.
Language Skills:
Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/Undergrad
Locations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT – Thane)
Benefits:
• Dynamic work environment with opportunities for growth and development.
• Rounds of Interview:
1. HR Round
2. AMCAT Assessment
3. V&A (only A & B scores accepted)
4. Chat assessment (If Applicable)
5. Operations Round
6. Drug Test – Before onboarding the candidate
Note:
1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture.
2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Job Opening: Customer Service Executive Wipro (US Healthcare Process)
Location: Aeroli, Mumbai
Shift: Night Shift (Starts at 5:30 PM)
Drop Facility Available
NIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work in a dynamic environment – we want to hear from you!
Key Responsibilities
- Handle inbound and outbound calls for US-based healthcare clients
- Provide accurate, courteous, and professional assistance
- Maintain detailed call records and follow standard operating procedures
- Meet performance metrics including quality, accuracy, and customer satisfaction
- Display strong listening and communication skills
- Flexibly adapt to rotational shifts
Communication Skills Required
- Clear and confident voice clarity
- Neutral accent suitable for international callers
- High fluency in English
- Strong command over grammar and sentence structure
Eligibility Criteria
- Freshers are welcome
- Candidates with 6 months or more experience preferred
- Prior experience in a call center/BPO will be an added advantage
- Graduation is not mandatory.
- Candidates from B.Tech, IT, and MBA backgrounds are not eligible .
- Strong communication skills, willingness to learn, and a proactive attitude are highly v
Why Join Us
- Work with a reputed global brand – Wipro
- Opportunity to grow in the US healthcare domain
- Night shift with safe and reliable drop facility
- Training and support from NIIT, a leader in workforce development
Please share your resumes at –
Or whatsapp -
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Service Associate ( Voice )
Job Location: Mumbai/Gurgaon (Work from Home Post training)
Job Type: Full-Time
Job Summary:
- We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process.
- This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude.
- As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction.
Key Responsibilities:
• Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.
• Using analytical thinking to diagnose issues and find solutions to satisfy customers
• Maintaining accurate customer records to identify patterns and provide ongoing support
• Resolving customer complaints within the agreed service level agreements (SLAs).
• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
Job Requirements:
Shift Timing: 24x7 rotational shift (9.5 hours).
Working Days: 5 working days a week with rotational weekly offs.
Language Skills:
Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/Undergrad
Locations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT – Thane)
Benefits:
• Dynamic work environment with opportunities for growth and development.
• Rounds of Interview:
1. HR Round
2. AMCAT Assessment
3. V&A (only A & B scores accepted)
4. Chat assessment (If Applicable)
5. Operations Round
6. Drug Test – Before onboarding the candidate
Note:
1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture.
2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Location: Mumbai/Gurgaon (Work from Home Post training)
Job Type: Full-Time
Job Summary:
- We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process.
- This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude.
- As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction.
Key Responsibilities:
• Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.
• Using analytical thinking to diagnose issues and find solutions to satisfy customers
• Maintaining accurate customer records to identify patterns and provide ongoing support
• Resolving customer complaints within the agreed service level agreements (SLAs).
• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
Job Requirements:
Shift Timing: 24x7 rotational shift (9.5 hours).
Working Days: 5 working days a week with rotational weekly offs.
Language Skills:
Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/Undergrad
Locations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT – Thane)
Benefits:
• Dynamic work environment with opportunities for growth and development.
• Rounds of Interview:
1. HR Round
2. AMCAT Assessment
3. V&A (only A & B scores accepted)
4. Chat assessment (If Applicable)
5. Operations Round
6. Drug Test – Before onboarding the candidate
Note:
1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture.
2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.
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