1305 Customer Service jobs in Thane

Customer Service Representative

Mumbai, Maharashtra Concentrix

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Mumbai - Magnus Towers, 501, 5th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Thane, Maharashtra Concentrix

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Mumbai, Maharashtra NetRTech Solutions LLP

Posted today

Job Viewed

Tap Again To Close

Job Description

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.


Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.


Qualifications

  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Experience
  • Strong verbal and written communication skills
  • Ability to empathize with customers and provide exceptional service
  • Problem-solving and conflict resolution skills
  • Good organizational and time management skills
  • Prior customer service experience is a plus
  • Bachelor's degree in a related field is preferred
  • HSC 6 months
  • Graduation fresher


Salary: Offred up to 4 LPA


Job Location - Mumbai


Hiring location


Western Railway: - Churchgate to Mira Road


Central Railway: - CST to Thane


Harbour Railway: - Masjid to Vash i


Thanks & regards,

HR Team.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Mumbai, Maharashtra Hibiscus Monkey LLP

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Service Representative | Hibiscus Monkey | Work from Office - Mumbai

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first click to their final delivery. You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and serve as the main liaison between our customers and our shipping partners. 


Key Responsibilities:

Customer Support: Respond to customer inquiries promptly and professionally via email and

other communication channels. Manage and resolve issues related to lost packages, damaged

products, and incorrect orders.

Order Management: Process and manage customer orders on our DTC website platform,

including handling returns, exchanges, and refunds.

Logistics Coordination: Act as the main point of contact for our shipping vendors. Work with

them to track down and resolve delivery issues efficiently.

Problem Resolution: Proactively identify and resolve potential issues before they escalate,

ensuring a smooth and hassle-free customer experience.

Communication: Maintain clear, concise, and empathetic communication with customers at all

times.

Documentation: Accurately document all customer interactions and resolutions. 


Qualifications:

• Bachelor's degree

• Proven experience 1-2 years working in ecommerce operations role

• Strong attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Ability to work independently and as part of a team.

• Fluent in written and spoken English 


About the Company:

Hibiscus Monkey is an Indian skincare brand specializing in body care, aiming to bring face-grade skincare and plant-based formulations  to address specific body concerns. The brand describes itself as India's first body specialist, focusing on areas like strawberry skin, discoloration, ingrown hair, and rough patches—problems often overlooked in typical skincare routines. 

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Navi Mumbai, Maharashtra The HIRD

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Roles & Responsibilities:

  • Handle inbound and outbound customer calls with professionalism.
  • Resolve customer queries effectively and provide accurate solutions.
  • Ensure customer satisfaction through clear and polite communication.
  • Maintain proper documentation of customer interactions and follow-ups.
  • Collaborate with internal teams to resolve escalations when required.


Qualifications


  • Freshers and Experienced both can apply.
  • HSC/ Any Graduate.
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  • Ability to multi-task, organize, and prioritize work.


Perks and Benefits


  • WFO (5 Days)
  • One way Cab Facility


Contact No.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Mumbai, Maharashtra NIIT

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

About NIIT MTS


At NIIT Managed Training Services, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.


Link for our website:


Role: Customer Care Representative

Experience : 0-2 yrs

Location: Onsite (Airoli-Navi Mumbai)


NIIT Limited is hiring for its MNC Client


STOP SCROLLING. Your new career might be one comment away.


You’ve done your time in telesales.

You’ve hit the dials in inside sales.

You’ve hustled in a support role where the growth was always promised. but never delivered.


It’s time you got the career you actually deserve.


We’re hiring confident English speakers for a US Voice Process based in Gurgaon.


Here’s why this is DIFFERENT from your current job:


Salary: ₹2.4 LPA


This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Mumbai, Maharashtra TP

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title: Customer Service Associate ( Voice )

Job Location: Mumbai/Gurgaon (Work from Home Post training)

Job Type: Full-Time

Job Summary:

  • We are seeking dedicated and customer-focused individuals to join the Voice/Email/chat process.
  • This role requires excellent communication skills, a strong command of the English language, and a customer-first attitude.
  • As a Customer Service Associate, you will resolve customer queries while adhering to high standards of customer satisfaction.

Key Responsibilities:

• Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.

• Using analytical thinking to diagnose issues and find solutions to satisfy customers

• Maintaining accurate customer records to identify patterns and provide ongoing support

• Resolving customer complaints within the agreed service level agreements (SLAs).

• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.


Job Requirements:

Shift Timing: 24x7 rotational shift (9.5 hours).

Working Days: 5 working days a week with rotational weekly offs.

Language Skills:

Excellent English communication skills with impeccable grammar (Both Verbal & Written). Experience: Graduate Fresher with certain exp and HSC with experienced both can apply Qualification: Graduate/Undergrad

Locations: Gurgaon: Gurgaon, Delhi Mumbai: Western (Churchgate - Mira Road) & Central (CSMT – Thane)

Benefits:

• Dynamic work environment with opportunities for growth and development.

• Rounds of Interview:

1. HR Round

2. AMCAT Assessment

3. V&A (only A & B scores accepted)

4. Chat assessment (If Applicable)

5. Operations Round

6. Drug Test – Before onboarding the candidate

Note:

1. The process is WORK FROM HOME (Post training), candidate should be from above mentioned locations and he/she must be comfortable with remote & onsite work culture.

2. This is a 24x7 role with strict communication standards. Candidates must be comfortable with the shift timings and meet the location requirements.

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer service Jobs in Thane !

Customer Service Representative

Mumbai, Maharashtra NIIT

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Job Opening: Customer Service Executive Wipro (US Healthcare Process)

Location: Aeroli, Mumbai

Shift: Night Shift (Starts at 5:30 PM)

Drop Facility Available


NIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work in a dynamic environment – we want to hear from you!


Key Responsibilities

  • Handle inbound and outbound calls for US-based healthcare clients
  • Provide accurate, courteous, and professional assistance
  • Maintain detailed call records and follow standard operating procedures
  • Meet performance metrics including quality, accuracy, and customer satisfaction
  • Display strong listening and communication skills
  • Flexibly adapt to rotational shifts

Communication Skills Required

  • Clear and confident voice clarity
  • Neutral accent suitable for international callers
  • High fluency in English
  • Strong command over grammar and sentence structure

Eligibility Criteria

  • Freshers are welcome
  • Candidates with 6 months or more experience preferred
  • Prior experience in a call center/BPO will be an added advantage
  • Graduation is not mandatory.
  • Candidates from B.Tech, IT, and MBA backgrounds are not eligible .
  • Strong communication skills, willingness to learn, and a proactive attitude are highly v


Why Join Us

  • Work with a reputed global brand – Wipro
  • Opportunity to grow in the US healthcare domain
  • Night shift with safe and reliable drop facility
  • Training and support from NIIT, a leader in workforce development


Please share your resumes at –

Or whatsapp -

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Mumbai, Maharashtra NetRTech Solutions LLP

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Experience
  • Strong verbal and written communication skills
  • Ability to empathize with customers and provide exceptional service
  • Problem-solving and conflict resolution skills
  • Good organizational and time management skills
  • Prior customer service experience is a plus
  • Bachelor's degree in a related field is preferred
  • HSC 6 months
  • Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vashi

Thanks & regards,

HR Team.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Mumbai, Maharashtra Hibiscus Monkey LLP

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Representative | Hibiscus Monkey | Work from Office - Mumbai

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first click to their final delivery. You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and serve as the main liaison between our customers and our shipping partners.

Key Responsibilities:

• Customer Support: Respond to customer inquiries promptly and professionally via email and

other communication channels. Manage and resolve issues related to lost packages, damaged

products, and incorrect orders.

• Order Management: Process and manage customer orders on our DTC website platform,

including handling returns, exchanges, and refunds.

• Logistics Coordination: Act as the main point of contact for our shipping vendors. Work with

them to track down and resolve delivery issues efficiently.

• Problem Resolution: Proactively identify and resolve potential issues before they escalate,

ensuring a smooth and hassle-free customer experience.

• Communication: Maintain clear, concise, and empathetic communication with customers at all

times.

• Documentation: Accurately document all customer interactions and resolutions.

Qualifications:

• Bachelor's degree

• Proven experience 1-2 years working in ecommerce operations role

• Strong attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Ability to work independently and as part of a team.

• Fluent in written and spoken English

About the Company:

Hibiscus Monkey is an Indian skincare brand specializing in body care, aiming to bring face-grade skincare and plant-based formulations to address specific body concerns. The brand describes itself as India's first body specialist, focusing on areas like strawberry skin, discoloration, ingrown hair, and rough patches—problems often overlooked in typical skincare routines.

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Jobs View All Jobs in Thane