1497 Customer Service jobs in Thane
Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Mumbai - Magnus Towers, 501, 5th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
CTC: ₹1.8 – 3 LPA
Location: Andheri East, Mumbai (On-site)
About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more . With zero-deposit rentals and same-day delivery, we’re redefining how people experience technology.
Role OverviewWe’re looking for a Customer Service Executive to handle customer queries and provide seamless support for Rentkar’s wide range of products. You’ll be the first point of contact for our gamers, creators, musicians, and tech enthusiasts—making sure their rental experience is smooth, reliable, and delightful.
Key Responsibilities- Respond to customer queries via phone, WhatsApp, email, and chat.
- Assist customers with product knowledge, rental process, delivery timelines, and troubleshooting .
- Coordinate with operations and logistics teams for timely deliveries and pickups.
- Maintain detailed records of customer interactions and ensure proper follow-ups.
- Handle escalations with empathy and professionalism.
- Share customer feedback with the product/ops teams to improve service quality.
- 0–2 years of experience in customer service (tech, e-commerce, or rental industry preferred).
- Strong communication skills (English & Hindi required, local language a plus).
- Comfort with basic tech platforms (CRM tools, WhatsApp Business, Google Workspace).
- Patience, empathy, and problem-solving mindset.
- Interest in gadgets, gaming, or music is a strong advantage.
- Competitive salary (₹1.8 – 3 LPA).
- Opportunity to work with India’s #1 rental platform for tech gadgets.
- Growth path into Customer Success / Operations / Product roles as Rentkar expands.
- Fun, youthful work culture with gamers, creators, and musicians all around you.
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Teleperformance is hiring for Customer Support Executive role.
The candidate should have Excellent communication skills.
Immediate Joiners are highly preferrable.
6 months - 2 years of experience required.
Shifts: 5 Days working/ 2 rotational week offs (Should be open for Night Shifts)
Qualification: HSC can also apply
Location: Malad, Mumbai
Please share your Resumes at
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Teleperformance is hiring for Customer Support Executive role.
The candidate should have Excellent communication skills.
Immediate Joiners are highly preferrable.
6 months - 2 years of experience required.
Shifts: 5 Days working/ 2 rotational week offs (Should be open for Night Shifts)
Qualification: HSC can also apply
Location: Malad, Mumbai
Please share your Resumes at (
)
Please connect with us # - Neetu
# - Swathi
# - Shalin
# - Nishanthi
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
*We are actively hiring for Customer Support Executive*
- Process - FIS
- Location - Malad
- Experience - Grad Fresher or HSC+Experience can apply
- Salary - 34k In-hand + Incentive
- Shift - 24*7/5 Days working with 2 rotational off
- Candidates should have excellent communication skills
- Only one round of the interview
- looking for an immediate joiner
Contact - Samina -
Email -
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Job description
Company Description
NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.
Role Description
This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.
Qualifications
- Customer Service Representatives
- Customer Support
- Customer Satisfaction
- Customer Experience
- Strong verbal and written communication skills
- Ability to empathize with customers and provide exceptional service
- Problem-solving and conflict resolution skills
- Good organizational and time management skills
- Prior customer service experience is a plus
- Bachelor's degree in a related field is preferred
- HSC 6 months
- Graduation fresher
Salary: Offred up to 4 LPA
Job Location - Mumbai
Hiring location
Western Railway: - Churchgate to Mira Road
Central Railway: - CST to Thane
Harbour Railway: - Masjid to Vash i
Thanks & regards,
HR Team.
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Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Job Opening: Customer Service Executive Wipro (US Healthcare Process)
Location: Aeroli, Mumbai
Shift: Night Shift (Starts at 5:30 PM)
Drop Facility Available
NIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work in a dynamic environment – we want to hear from you!
Key Responsibilities
- Handle inbound and outbound calls for US-based healthcare clients
- Provide accurate, courteous, and professional assistance
- Maintain detailed call records and follow standard operating procedures
- Meet performance metrics including quality, accuracy, and customer satisfaction
- Display strong listening and communication skills
- Flexibly adapt to rotational shifts
Communication Skills Required
- Clear and confident voice clarity
- Neutral accent suitable for international callers
- High fluency in English
- Strong command over grammar and sentence structure
Eligibility Criteria
- Freshers are welcome
- Candidates with 6 months or more experience preferred
- Prior experience in a call center/BPO will be an added advantage
- Graduation is not mandatory.
- Candidates from B.Tech, IT, and MBA backgrounds are not eligible .
- Strong communication skills, willingness to learn, and a proactive attitude are highly v
Why Join Us
- Work with a reputed global brand – Wipro
- Opportunity to grow in the US healthcare domain
- Night shift with safe and reliable drop facility
- Training and support from NIIT, a leader in workforce development
Please share your resumes at –
Or whatsapp -
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
About NIIT MTS
At NIIT Managed Training Services, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
Link for our website:
Role: Customer Care Representative
Experience : 0-2 yrs
Location: Onsite (Airoli-Navi Mumbai)
NIIT Limited is hiring for its MNC Client
STOP SCROLLING. Your new career might be one comment away.
You’ve done your time in telesales.
You’ve hit the dials in inside sales.
You’ve hustled in a support role where the growth was always promised. but never delivered.
It’s time you got the career you actually deserve.
We’re hiring confident English speakers for a US Voice Process based in Gurgaon.
Here’s why this is DIFFERENT from your current job:
Salary: ₹2.4 LPA