304 Customer Support Specialist jobs in Kolkata

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to orders, products, services, and accounts.
• Provide detailed product and service information to customers.
• Guide customers through troubleshooting steps and issue resolution processes.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate internal departments when necessary.
• Identify trends in customer inquiries and feedback to suggest improvements.
• Maintain a high level of product knowledge and service understanding.
• Contribute to a positive team environment and share best practices.
• Strive to exceed customer expectations and build strong customer loyalty.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience (1-2 years) in a customer service or call center environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and customer support tools.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a friendly demeanor when interacting with customers.
• Familiarity with e-commerce operations is advantageous.
• Ability to work effectively in a hybrid work model, splitting time between remote and office-based work.
• Positive attitude and a strong desire to help others.

TCS is Hiring - Customer Support Specialist

Location - Kolkata

Experience Range - 2 years to 8 years

Skills - International Voice Support

Responsibility:

1. Excellent customer service skills
2. Must be able to multi-task, prioritize and deliver time sensitive information to proper authorities and stakeholders.
3. Participate in job related training programs and meetings to continually refresh and update knowledge.
4. Shift work in a 24/7 operation center environment includes after hours, weekends, and holidays.

Regards,

Dolly Suryavanshi

Sourcer. HR. TA

We’re looking for a Customer Support Specialist to provide email and chat support for merchants using our Shopify SEO app. The role involves troubleshooting customer issues, guiding merchants on app features and Shopify settings, and ensuring that every interaction is clear, friendly, and professional.

You will also collaborate with developers to escalate technical issues, document solutions, and turn common questions into easy-to-understand help center articles and FAQs. This position requires empathy, strong written communication, and a solid understanding of how Shopify apps and themes work, along with basic knowledge of technical SEO.

Responsibilities :

• Provide timely, empathetic, and accurate support via email and chat.

• Troubleshoot app functionality, theme compatibility, and setup issues.

• Collaborate with developers to reproduce and escalate technical problems.

• Write and maintain help articles, FAQs, and knowledge base documentation.

• Translate technical concepts into clear, user-friendly explanations.

• Collect feedback from merchants and share insights with the product team.

Requirements :

• 1–2 years of experience in customer support, ideally for a SaaS or Shopify app.

• Basic understanding of Shopify stores, themes, and apps.

• Familiarity with SEO fundamentals and structured data.

• Excellent written English and communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to manage multiple conversations and prioritize effectively.

Nice to Have :

• Experience with Shopify app ecosystem or e-commerce platforms.

• Prior work with knowledge base management or technical documentation.

• Hands-on knowledge of schema markup, IndexNow, or other SEO protocols.

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.

We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.

You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.

This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer queries via email, chat, and calls in a timely and professional manner.
• Troubleshoot technical/product issues and escalate when required.
• Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.

• Product Guidance & Training
• Assist clients with product setup, onboarding, and feature adoption.
• Create help articles, FAQs, and knowledge base entries to improve self-service.
• Conduct product walkthroughs and training sessions for users.

AI-Driven Support (SME Role)

• Leverage Auriga® to provide context-aware answers and quick resolutions.
• Use Collatio® to extract relevant information from client documents during support cases.
• Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.

Customer Success & Feedback

• Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
• Capture customer feedback and share with product teams for enhancements.
• Proactively identify adoption barriers and recommend solutions.

Required Qualifications & Skills

• 2+ years of experience in customer support, client success, or technical support roles.
• Strong communication skills with fluency in English (additional languages a plus).
• Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
• Basic technical troubleshooting and product demo skills.
• Strong problem-solving, patience, and customer-first mindset.
• Experience with AI-driven or SaaS product support preferred.

Our Ideal Candidate

• Is empathetic, resourceful, and proactive in resolving client issues.
• Enjoys working with technology and can simplify complex solutions for users.
• Thrives in a fast-paced environment while maintaining attention to detail.
• Sees customer feedback as an opportunity to continuously improve.

Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

TCS is Hiring - Customer Support Specialist

Location - Kolkata

Experience Range - 2 years to 8 years

Skills - International Voice Support

Responsibility:

• Excellent customer service skills
• Must be able to multi-task, prioritize and deliver time sensitive information to proper authorities and stakeholders.
• Participate in job related training programs and meetings to continually refresh and update knowledge.
• Shift work in a 24/7 operation center environment includes after hours, weekends, and holidays.

Regards,

Dolly Suryavanshi

Sourcer. HR. TA