174 Customer Support Specialist jobs in Lucknow
Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹350000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Lucknow, Uttar Pradesh, IN . This role is essential for ensuring customer satisfaction by providing timely, accurate, and friendly support across various communication channels, including phone, email, and chat. You will be responsible for resolving customer inquiries, addressing product or service issues, and troubleshooting technical problems with patience and professionalism. A key aspect of this role involves documenting customer interactions and feedback, identifying trends in customer issues, and escalating complex problems to appropriate departments for resolution. You will also play a role in educating customers on product features and services, guiding them to find solutions that best meet their needs. The ideal candidate will possess excellent communication and active listening skills, a positive attitude, and a strong desire to help others. Previous experience in a customer service or helpdesk environment is highly valued. This is a hybrid position, requiring you to work some days in the office and some days remotely, allowing for a balanced work-life integration. You will be part of a supportive team environment that encourages continuous learning and professional development.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
- Provide technical assistance and troubleshooting for product-related problems.
- Document all customer interactions accurately in the CRM system.
- Identify and escalate complex customer issues to relevant teams.
- Educate customers on product features, services, and best practices.
- Gather customer feedback and contribute to service improvement initiatives.
- Maintain a high level of customer satisfaction through effective problem-solving.
- Adhere to company policies and procedures in handling customer requests.
- Participate in team meetings and training sessions.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work collaboratively in a hybrid environment.
- Basic technical aptitude for troubleshooting.
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0
Customer Support Specialist - Technical
226001 Lucknow, Uttar Pradesh
₹300000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their team in Lucknow, Uttar Pradesh, IN . This hybrid role offers the flexibility of working both remotely and from our office, providing a balanced work environment. As a Customer Support Specialist, you will be the primary point of contact for customers, addressing their inquiries, troubleshooting technical issues, and providing exceptional service. You will be instrumental in ensuring customer satisfaction by delivering timely and accurate solutions. This position requires a blend of excellent communication skills, a solid understanding of technical concepts, and a passion for helping others.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Diagnose and resolve technical issues related to our products and services.
- Provide clear and concise instructions and guidance to customers on product usage.
- Escalate complex issues to appropriate technical teams when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Proactively identify potential customer issues and offer solutions.
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Gather customer feedback and report trends to the product and development teams.
- Ensure customer satisfaction by delivering high-quality support and timely resolutions.
- Collaborate with team members to share knowledge and improve support processes.
- High school diploma or equivalent; Bachelor's degree in a relevant field is a plus.
- 1-3 years of experience in a customer service or technical support role.
- Proficiency in troubleshooting common technical issues.
- Excellent verbal and written communication skills in English and Hindi.
- Strong active listening and problem-solving abilities.
- Ability to explain technical concepts in an easy-to-understand manner.
- Familiarity with CRM software and ticketing systems.
- Patience, empathy, and a customer-centric approach.
- Ability to work effectively in a hybrid work model, balancing remote and in-office responsibilities.
- A proactive attitude and a willingness to learn new technologies.
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1
Senior Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹35000 Annually
WhatJobs
Posted 5 days ago
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Job Description
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic team in **Lucknow, Uttar Pradesh, IN**. This role offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work.
As a Senior Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support across various channels, including phone, email, and live chat. You will be responsible for troubleshooting customer issues, resolving complex queries, and ensuring a positive customer experience. This involves deeply understanding our products and services to offer accurate and efficient solutions. You will also play a key role in training and mentoring junior team members, contributing to the overall growth and development of the support department. Your ability to empathize with customers, communicate clearly and professionally, and work collaboratively with cross-functional teams will be crucial for success. We are looking for individuals who are passionate about customer satisfaction and possess a proactive approach to problem-solving. The ideal candidate will have a proven track record in customer service, excellent communication and interpersonal skills, and the ability to adapt to a fast-paced environment. This position requires a strong attention to detail, a commitment to continuous improvement, and a desire to go the extra mile to ensure customer loyalty. You will be expected to maintain high standards of service, handle escalations with grace, and provide feedback to improve our products and processes. This role is an excellent opportunity for someone looking to advance their career in customer support within a growing organization located in the vibrant city of **Lucknow, Uttar Pradesh, IN**. Join us and make a difference in our customers' lives!
As a Senior Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support across various channels, including phone, email, and live chat. You will be responsible for troubleshooting customer issues, resolving complex queries, and ensuring a positive customer experience. This involves deeply understanding our products and services to offer accurate and efficient solutions. You will also play a key role in training and mentoring junior team members, contributing to the overall growth and development of the support department. Your ability to empathize with customers, communicate clearly and professionally, and work collaboratively with cross-functional teams will be crucial for success. We are looking for individuals who are passionate about customer satisfaction and possess a proactive approach to problem-solving. The ideal candidate will have a proven track record in customer service, excellent communication and interpersonal skills, and the ability to adapt to a fast-paced environment. This position requires a strong attention to detail, a commitment to continuous improvement, and a desire to go the extra mile to ensure customer loyalty. You will be expected to maintain high standards of service, handle escalations with grace, and provide feedback to improve our products and processes. This role is an excellent opportunity for someone looking to advance their career in customer support within a growing organization located in the vibrant city of **Lucknow, Uttar Pradesh, IN**. Join us and make a difference in our customers' lives!
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹40000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their fully remote team. In this role, you will be responsible for providing exceptional customer service, resolving complex issues, and contributing to the overall improvement of our customer support processes. You will act as a point of escalation for challenging customer inquiries, ensuring timely and satisfactory resolutions. This position requires excellent communication skills, a deep understanding of customer service best practices, and the ability to thrive in a fast-paced, remote environment.
Responsibilities:
Qualifications:
This fully remote role offers the opportunity to make a significant impact on customer satisfaction for our client, working flexibly from anywhere.
Responsibilities:
- Provide high-level customer support via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
- Act as an escalation point for complex customer problems, investigating and resolving them efficiently.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
- Develop and update customer support knowledge base articles and FAQs.
- Train and mentor junior customer support representatives.
- Proactively identify opportunities to enhance the customer experience.
- Assist in the development and implementation of new customer support policies and procedures.
- Monitor customer satisfaction metrics and strive to exceed performance targets.
- Handle customer complaints and provide appropriate solutions with empathy and understanding.
- Collaborate with other departments to ensure a seamless customer journey.
- Stay up-to-date with product knowledge and company policies.
- Contribute to building a positive and supportive team culture.
Qualifications:
- Bachelor's degree in any discipline or equivalent relevant experience.
- Minimum of 4 years of experience in customer support, with at least 2 years in a senior or lead capacity.
- Proven track record of resolving complex customer issues effectively and efficiently.
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Strong active listening and empathy skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk tools.
- Ability to multitask and manage time effectively in a remote setting.
- Strong problem-solving and analytical skills.
- Experience in training or mentoring team members is highly desirable.
- Ability to work independently and as part of a distributed team.
- Adaptability and willingness to learn new tools and processes.
This fully remote role offers the opportunity to make a significant impact on customer satisfaction for our client, working flexibly from anywhere.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹450000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated team. This role is integral to ensuring our customers receive exceptional service and support for our products and services. The Senior Specialist will handle complex customer inquiries, troubleshoot technical issues, and provide guidance and solutions through various channels, including phone, email, and chat. You will be responsible for escalating unresolved issues to appropriate departments and following up to ensure timely resolution. A key aspect of this role involves mentoring junior support staff, sharing best practices, and contributing to training materials. You will also identify trends in customer issues and provide feedback to product and development teams to drive improvements. The ideal candidate possesses outstanding communication and active listening skills, coupled with a patient and professional demeanor. A strong technical aptitude and the ability to explain complex information clearly and concisely are essential. Proven experience in a customer support or helpdesk environment, preferably in a senior capacity, is required. Familiarity with CRM systems and helpdesk ticketing software is necessary. This position requires strong problem-solving abilities and the capacity to work effectively under pressure. A commitment to delivering a superior customer experience is paramount. You will be a vital link between our customers and our organization, ensuring satisfaction and fostering loyalty. This role offers opportunities for professional growth and development within a supportive team environment. If you are passionate about helping others, possess excellent troubleshooting skills, and are ready to take on more responsibility, we encourage you to apply. The position is located in Lucknow, Uttar Pradesh, IN .
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4
Remote Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹40000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team, supporting operations for customers across India. This role is perfect for individuals who thrive on helping others and excel in communication within a virtual environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities:
- Provide exceptional customer service via email, chat, and phone, addressing inquiries and resolving issues promptly and professionally.
- Guide customers through product features, troubleshooting common problems, and offering solutions.
- Document all customer interactions accurately in the CRM system, including details of inquiries, comments, complaints, and actions taken.
- Identify and escalate priority issues to the appropriate internal teams when necessary.
- Contribute to building customer loyalty by delivering outstanding service and support.
- Stay updated on product knowledge and company policies to provide accurate information.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Maintain a high level of customer satisfaction by meeting and exceeding service level agreements.
- Work independently and collaboratively within a remote team structure.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a patient, customer-centric approach.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated workspace conducive to remote work.
- Ability to adapt quickly to new technologies and processes.
- A proactive attitude and a commitment to providing superior customer support.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹35000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
We are seeking a highly motivated and experienced Senior Customer Support Specialist to join our dynamic, remote-first team. This role is pivotal in ensuring exceptional customer satisfaction by providing timely, accurate, and empathetic support across various channels. As a remote-first organization, we foster a collaborative and communicative environment, leveraging cutting-edge digital tools to keep our teams connected and productive. The ideal candidate will have a proven track record in customer service, excellent problem-solving skills, and the ability to manage complex customer inquiries independently. You will be responsible for handling escalated customer issues, identifying trends, and providing feedback to product and service teams to drive continuous improvement. This position requires a proactive approach to customer engagement, strong communication abilities in both written and verbal English, and the capability to work effectively with a diverse, geographically dispersed team. You will also play a key role in training and mentoring junior support staff, ensuring adherence to company standards and best practices.
Responsibilities:
Qualifications:
This role offers the flexibility of working from anywhere within **Lucknow, Uttar Pradesh, IN**, providing you with the opportunity to manage your work-life balance effectively. Our client is committed to fostering professional growth and offers competitive compensation and benefits for this important position.
Responsibilities:
- Respond to customer inquiries via email, chat, and phone with professionalism and efficiency.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in our CRM system.
- Identify opportunities to improve customer experience and suggest process enhancements.
- Provide feedback to product and engineering teams based on customer interactions and feedback trends.
- Assist in developing and maintaining knowledge base articles and support documentation.
- Train and mentor new and existing customer support team members.
- Contribute to a positive and collaborative remote work environment.
- Ensure all customer interactions align with company values and service level agreements.
- Proactively monitor customer feedback and social media channels for potential issues or opportunities.
Qualifications:
- Minimum 3 years of experience in a customer service or helpdesk role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in a remote-first or hybrid work environment is highly desirable.
- Demonstrated ability to handle difficult customer situations with patience and empathy.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- A passion for delivering outstanding customer service.
- Must have a reliable internet connection and a dedicated workspace conducive to remote work.
This role offers the flexibility of working from anywhere within **Lucknow, Uttar Pradesh, IN**, providing you with the opportunity to manage your work-life balance effectively. Our client is committed to fostering professional growth and offers competitive compensation and benefits for this important position.
This advertiser has chosen not to accept applicants from your region.
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