Customer Support Specialist

226001 Lucknow, Uttar Pradesh ₹35000 month WhatJobs

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Job Description

full-time
Our client is seeking a dedicated and empathetic Customer Support Specialist to handle inquiries and provide exceptional service. This is a remote position, allowing you to work from home. You will be the primary point of contact for customers, addressing their questions, concerns, and technical issues via phone, email, and chat. The ideal candidate possesses excellent communication skills, patience, and a strong problem-solving aptitude. Responsibilities include troubleshooting customer issues, providing product information, processing orders or returns, and escalating complex problems to appropriate departments. You will maintain accurate customer records, document all interactions, and strive to achieve high levels of customer satisfaction. We are looking for individuals who are passionate about helping people and can maintain a professional and positive attitude, even in challenging situations. A high school diploma or equivalent is required; a bachelor's degree or relevant certification is a plus. Previous experience in customer service, technical support, or a related field is highly desirable. Proficiency in using CRM software and other support tools is essential. You must have a reliable internet connection and a quiet workspace conducive to providing excellent customer service. This role offers a great opportunity to grow within a supportive team and contribute to our client's reputation for outstanding customer care. Join us and make a difference in our customers' experience!

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
  • Provide information about products, services, and company policies.
  • Troubleshoot and diagnose customer problems, offering effective solutions.
  • Process customer orders, returns, and exchanges accurately.
  • Escalate complex issues to the appropriate teams or departments for resolution.
  • Maintain detailed customer records and document all interactions in the CRM system.
  • Strive to achieve high levels of customer satisfaction and retention.
  • Identify opportunities to improve customer service processes and product offerings.
  • Adhere to company guidelines and service level agreements.
Qualifications:
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in customer service, technical support, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Patience, empathy, and a customer-centric approach.
  • Proficiency in CRM software and helpdesk ticketing systems.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a dedicated home office setup.
  • Ability to adapt to changing priorities and work effectively under pressure.
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Customer Support Specialist

226001 Lucknow, Uttar Pradesh ₹45000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client is looking for a dedicated and customer-centric Customer Support Specialist to join their team supporting clients in Lucknow, Uttar Pradesh, IN . This role offers a remote work arrangement, allowing you to assist customers from anywhere. You will be the primary point of contact for customer inquiries, providing timely and effective solutions across various communication channels.

Key responsibilities include:
  • Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
  • Diagnosing and resolving customer issues related to products or services, escalating complex problems when necessary.
  • Guiding customers through product features, troubleshooting steps, and account management.
  • Maintaining accurate records of customer interactions and transactions in the CRM system.
  • Identifying opportunities to improve customer satisfaction and provide feedback to relevant departments.
  • Adhering to service level agreements (SLAs) and company policies.
  • Building rapport and lasting relationships with customers.
  • Keeping up-to-date with product knowledge and company updates.
  • Contributing to a positive and supportive team environment.
  • Achieving individual and team performance targets.
The ideal candidate will possess excellent communication and active listening skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role is highly preferred. Proficiency with CRM software and a familiarity with ticketing systems are advantageous. You should be a proactive problem-solver with the ability to multitask and manage time effectively in a remote setting. A strong understanding of customer service principles and a commitment to delivering exceptional support are essential. A diploma or degree in any field is acceptable. Join our client and be a key part of their commitment to outstanding customer experiences.
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Customer Support Specialist

226001 Lucknow, Uttar Pradesh ₹35000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
We are seeking a highly motivated and customer-focused Customer Support Specialist to join our expanding team. This is a fully remote position where you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive experience. You will handle customer inquiries via multiple channels, including phone, email, and chat, addressing their questions, concerns, and technical issues with efficiency and empathy. Your goal will be to resolve customer issues promptly and accurately, exceeding expectations at every interaction.

Key responsibilities include troubleshooting customer problems, guiding them through product features and functionalities, and providing solutions to technical or service-related challenges. You will maintain detailed records of customer interactions, transactions, comments, and complaints within our CRM system. Identifying trends in customer inquiries and escalating recurring issues or suggestions to the relevant departments for improvement will be important. You will also contribute to the knowledge base by documenting solutions and creating helpful FAQs. The ability to handle difficult customer situations with professionalism and de-escalate conflicts is crucial. Proactively reaching out to customers to offer assistance or gather feedback will also be part of your role.

The ideal candidate will have a Bachelor's degree or equivalent experience. Previous experience in a customer service or technical support role is strongly preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using customer relationship management (CRM) software and helpdesk systems is desirable. A patient, empathetic, and positive attitude is required, as is the ability to work independently and manage time effectively in a remote environment. Familiarity with our industry's products or services would be an advantage. Join our supportive and collaborative remote team and help us deliver outstanding customer experiences.
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Customer Support Specialist

Lucknow, Uttar Pradesh VerbiQ

Posted today

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Job Description

We’re Hiring – German Language Experts (Gaming Support)

Are you fluent in German and passionate about gaming? This is an excellent opportunity to build a rewarding career as a German Language Expert – Non-Voice (Chat & Email Support) at our Mohali office.


What We Offer:

- CTC: ₹5.5 – ₹7.5 LPA

- Relocation support with 14 days complimentary accommodation

Structured training & onboarding (ideal for freshers)

- Opportunity to work with the global gaming industry

- 5-day work week | 24/7 rotational shifts


Requirements:

- German language proficiency: B2 (mandatory), C1 preferred

Goethe Certification will be an added advantage

- Freshers and experienced candidates are welcome

- Immediate joiners only

- Location: Mohali (Onsite)

- Joining: Immediate


Interested candidates can email their cv at


#hiringnow #jobalert #Voiceprocess #applynow

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Customer Support Specialist

Lucknow, Uttar Pradesh Altisource

Posted today

Job Viewed

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Job Description

Altisource logo

Post-Close Analyst

Employees can work remotely

Full-time

Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)

Willing to work in night shifts

Job Description


Review and update construction documents in the system to ensure completeness and accuracy.

Maintain and update construction budget details while placing inspection orders with field inspectors.

Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.

Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

Coordinate with stakeholders through email and phone communication to ensure order fulfillment.

Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.

Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Qualifications

Graduate

Excellent attention to detail in reviewing documentation and identifying gaps.

Excellent communication skills to interact with clients, contractors, and inspectors.

Ability to multitask and meet deadlines in a fast-paced environment.

Must have experience in US mortgage documents review process.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?


Are you interested in making an immediate impact on work that matters?

Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.


Prosperity


Competitive base salaries - we believe the top talent deserves the top dollar!

401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health


Comprehensive Medical, Dental, and Vision insurance plans

Tax-free Flexible Spending Account

Life insurance, short-term, and long-term disability

.And Happiness!


Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year

Free snacks, drinks and coffee

Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)

Opportunities for you to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? Apply today!


Got a question? Contact our Talent Acquisition Team at


At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

Lucknow, Uttar Pradesh TP

Posted today

Job Viewed

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Job Description

Job Opening: Customer Support / Customer Service / Technical Support

  • Experience: Open to both freshers and candidates with customer service experience (0-3 Years)
  • Shift: Rotational shifts with rotational weekly offs
  • Location: Malad, Mumbai
  • Requirement: Strong English communication skills
  • Notice period : Immediate only
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

Lucknow, Uttar Pradesh Altisource

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Altisource logo

Post-Close Analyst

Employees can work remotely

Full-time

Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)

Willing to work in night shifts

Job Description


Review and update construction documents in the system to ensure completeness and accuracy.

Maintain and update construction budget details while placing inspection orders with field inspectors.

Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.

Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

Coordinate with stakeholders through email and phone communication to ensure order fulfillment.

Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.

Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Qualifications

Graduate

Excellent attention to detail in reviewing documentation and identifying gaps.

Excellent communication skills to interact with clients, contractors, and inspectors.

Ability to multitask and meet deadlines in a fast-paced environment.

Must have experience in US mortgage documents review process.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?


Are you interested in making an immediate impact on work that matters?

Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.


Prosperity


Competitive base salaries - we believe the top talent deserves the top dollar!

401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health


Comprehensive Medical, Dental, and Vision insurance plans

Tax-free Flexible Spending Account

Life insurance, short-term, and long-term disability

.And Happiness!


Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year

Free snacks, drinks and coffee

Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)

Opportunities for you to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? Apply today!


Got a question? Contact our Talent Acquisition Team at


At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist - Technical

226001 Lucknow, Uttar Pradesh ₹30000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
We are looking for a dedicated and technically proficient Customer Support Specialist to join our remote-first customer service team. This role offers the flexibility to work from anywhere within India. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective solutions to their technical inquiries and issues. Your responsibilities will include troubleshooting software and hardware problems, guiding users through product features, and escalating complex issues to higher support tiers. You will strive to deliver exceptional customer experiences through various communication channels, including email, chat, and phone. The ideal candidate possesses excellent problem-solving skills, a patient and empathetic demeanor, and a strong aptitude for understanding and explaining technical concepts. Previous experience in technical support or a customer-facing role is essential. You should be adept at using helpdesk software and knowledge bases to efficiently resolve customer queries. This position requires the ability to manage multiple support requests simultaneously while maintaining high-quality service standards. We are looking for individuals who are passionate about technology and committed to customer satisfaction. You will be an integral part of our mission to provide outstanding support and ensure our customers maximize the value of our products. This is a great opportunity to grow your skills in a supportive and dynamic remote work environment.
Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues via email, chat, and phone.
  • Troubleshoot and diagnose software and hardware problems reported by customers.
  • Provide clear and concise instructions to customers to help them resolve issues.
  • Document all customer interactions, issues, and resolutions in the helpdesk system.
  • Escalate unresolved issues to appropriate departments or senior support staff.
  • Maintain a high level of customer satisfaction by providing prompt and professional service.
  • Contribute to the knowledge base by creating and updating support articles.
  • Identify recurring customer issues and provide feedback to product development teams.
  • Follow established procedures and guidelines for customer support.

Qualifications:
  • High school diploma or equivalent; Bachelor's degree preferred.
  • 1-2 years of experience in a technical support or customer service role.
  • Strong understanding of common software applications and operating systems.
  • Excellent communication and active listening skills.
  • Ability to explain technical concepts to non-technical users.
  • Proficiency in using helpdesk software and CRM systems.
  • Ability to work independently and manage workload effectively in a remote setting.
  • Patience, empathy, and a customer-centric approach.
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Senior Customer Support Specialist

226001 Lucknow, Uttar Pradesh ₹600000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is looking for an exceptional Senior Customer Support Specialist to join their fully remote support team. This role is designed for an experienced professional who is passionate about delivering outstanding customer experiences and resolving complex technical issues with efficiency and empathy. You will be a primary point of contact for customers requiring advanced assistance, acting as a product expert and a troubleshooter. Responsibilities include managing high-priority support tickets, diagnosing and resolving intricate software or hardware problems, and providing clear, concise solutions to our diverse customer base. You will also play a key role in documenting support processes, creating knowledge base articles, and identifying trends in customer issues to provide feedback to product development and engineering teams. The ideal candidate possesses superior communication skills, both written and verbal, excellent problem-solving abilities, and a deep understanding of customer service best practices. You should be comfortable working independently, managing your time effectively in a remote setup, and collaborating with team members through digital channels. Experience with CRM systems and helpdesk software is essential. This position requires a proactive approach to customer satisfaction, a commitment to continuous learning, and the ability to remain calm and professional under pressure. You will be instrumental in maintaining our high standards of customer support and contributing to customer loyalty and retention. If you excel at understanding customer needs, providing effective solutions, and thrive in a remote work environment, we encourage you to apply.

Key Responsibilities:
  • Provide advanced technical support and troubleshooting to customers via email, chat, and phone.
  • Manage and resolve escalated customer issues with a focus on first-contact resolution.
  • Diagnose and identify root causes of complex technical problems.
  • Create and maintain comprehensive documentation, including FAQs and knowledge base articles.
  • Collaborate with internal teams (engineering, product) to resolve customer issues and improve products.
  • Educate customers on product features and best practices.
  • Monitor support queues and ensure timely response and resolution.
  • Train and mentor junior support specialists.
  • Identify opportunities to improve the customer support process.
Qualifications:
  • 3+ years of experience in a customer support or technical helpdesk role, with at least 1 year in a senior capacity.
  • Proven ability to troubleshoot and resolve complex technical issues.
  • Excellent written and verbal communication skills.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Strong problem-solving and analytical skills.
  • Ability to manage time effectively and work independently in a remote environment.
  • Experience in a SaaS or technology-driven company preferred.
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