143 Customer Support Specialist jobs in Lucknow
Customer Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Process customer orders, returns, and exchanges accurately.
- Escalate complex issues to the appropriate teams or departments for resolution.
- Maintain detailed customer records and document all interactions in the CRM system.
- Strive to achieve high levels of customer satisfaction and retention.
- Identify opportunities to improve customer service processes and product offerings.
- Adhere to company guidelines and service level agreements.
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work independently in a remote environment.
- Reliable internet connection and a dedicated home office setup.
- Ability to adapt to changing priorities and work effectively under pressure.
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Diagnosing and resolving customer issues related to products or services, escalating complex problems when necessary.
- Guiding customers through product features, troubleshooting steps, and account management.
- Maintaining accurate records of customer interactions and transactions in the CRM system.
- Identifying opportunities to improve customer satisfaction and provide feedback to relevant departments.
- Adhering to service level agreements (SLAs) and company policies.
- Building rapport and lasting relationships with customers.
- Keeping up-to-date with product knowledge and company updates.
- Contributing to a positive and supportive team environment.
- Achieving individual and team performance targets.
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Key responsibilities include troubleshooting customer problems, guiding them through product features and functionalities, and providing solutions to technical or service-related challenges. You will maintain detailed records of customer interactions, transactions, comments, and complaints within our CRM system. Identifying trends in customer inquiries and escalating recurring issues or suggestions to the relevant departments for improvement will be important. You will also contribute to the knowledge base by documenting solutions and creating helpful FAQs. The ability to handle difficult customer situations with professionalism and de-escalate conflicts is crucial. Proactively reaching out to customers to offer assistance or gather feedback will also be part of your role.
The ideal candidate will have a Bachelor's degree or equivalent experience. Previous experience in a customer service or technical support role is strongly preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using customer relationship management (CRM) software and helpdesk systems is desirable. A patient, empathetic, and positive attitude is required, as is the ability to work independently and manage time effectively in a remote environment. Familiarity with our industry's products or services would be an advantage. Join our supportive and collaborative remote team and help us deliver outstanding customer experiences.
Customer Support Specialist
Posted today
Job Viewed
Job Description
We’re Hiring – German Language Experts (Gaming Support)
Are you fluent in German and passionate about gaming? This is an excellent opportunity to build a rewarding career as a German Language Expert – Non-Voice (Chat & Email Support) at our Mohali office.
What We Offer:
- CTC: ₹5.5 – ₹7.5 LPA
- Relocation support with 14 days complimentary accommodation
Structured training & onboarding (ideal for freshers)
- Opportunity to work with the global gaming industry
- 5-day work week | 24/7 rotational shifts
Requirements:
- German language proficiency: B2 (mandatory), C1 preferred
Goethe Certification will be an added advantage
- Freshers and experienced candidates are welcome
- Immediate joiners only
- Location: Mohali (Onsite)
- Joining: Immediate
Interested candidates can email their cv at
#hiringnow #jobalert #Voiceprocess #applynow
Customer Support Specialist
Posted today
Job Viewed
Job Description
Altisource logo
Post-Close Analyst
Employees can work remotely
Full-time
Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)
Willing to work in night shifts
Job Description
Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection orders with field inspectors.
Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.
Coordinate with stakeholders through email and phone communication to ensure order fulfillment.
Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.
Qualifications
Graduate
Excellent attention to detail in reviewing documentation and identifying gaps.
Excellent communication skills to interact with clients, contractors, and inspectors.
Ability to multitask and meet deadlines in a fast-paced environment.
Must have experience in US mortgage documents review process.
Additional Information
PERKS OF WORKING AT ALTISOURCE
Company Description
ARE YOU READY TO WORK AT ALTISOURCE?
Are you interested in making an immediate impact on work that matters?
Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?
Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?
If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.
Prosperity
Competitive base salaries - we believe the top talent deserves the top dollar!
401k plans with company matching – we want to empower you to foster your career, and prepare for retirement
Good Health
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Flexible Spending Account
Life insurance, short-term, and long-term disability
.And Happiness!
Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year
Free snacks, drinks and coffee
Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
Opportunities for you to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? Apply today!
Got a question? Contact our Talent Acquisition Team at
At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Support Specialist
Posted today
Job Viewed
Job Description
Job Opening: Customer Support / Customer Service / Technical Support
- Experience: Open to both freshers and candidates with customer service experience (0-3 Years)
- Shift: Rotational shifts with rotational weekly offs
- Location: Malad, Mumbai
- Requirement: Strong English communication skills
- Notice period : Immediate only
Customer Support Specialist
Posted 14 days ago
Job Viewed
Job Description
Altisource logo
Post-Close Analyst
Employees can work remotely
Full-time
Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)
Willing to work in night shifts
Job Description
Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection orders with field inspectors.
Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.
Coordinate with stakeholders through email and phone communication to ensure order fulfillment.
Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.
Qualifications
Graduate
Excellent attention to detail in reviewing documentation and identifying gaps.
Excellent communication skills to interact with clients, contractors, and inspectors.
Ability to multitask and meet deadlines in a fast-paced environment.
Must have experience in US mortgage documents review process.
Additional Information
PERKS OF WORKING AT ALTISOURCE
Company Description
ARE YOU READY TO WORK AT ALTISOURCE?
Are you interested in making an immediate impact on work that matters?
Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?
Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?
If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.
Prosperity
Competitive base salaries - we believe the top talent deserves the top dollar!
401k plans with company matching – we want to empower you to foster your career, and prepare for retirement
Good Health
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Flexible Spending Account
Life insurance, short-term, and long-term disability
.And Happiness!
Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year
Free snacks, drinks and coffee
Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
Opportunities for you to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? Apply today!
Got a question? Contact our Talent Acquisition Team at
At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer Support Specialist - Technical
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via email, chat, and phone.
- Troubleshoot and diagnose software and hardware problems reported by customers.
- Provide clear and concise instructions to customers to help them resolve issues.
- Document all customer interactions, issues, and resolutions in the helpdesk system.
- Escalate unresolved issues to appropriate departments or senior support staff.
- Maintain a high level of customer satisfaction by providing prompt and professional service.
- Contribute to the knowledge base by creating and updating support articles.
- Identify recurring customer issues and provide feedback to product development teams.
- Follow established procedures and guidelines for customer support.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- 1-2 years of experience in a technical support or customer service role.
- Strong understanding of common software applications and operating systems.
- Excellent communication and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work independently and manage workload effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
Senior Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support and troubleshooting to customers via email, chat, and phone.
- Manage and resolve escalated customer issues with a focus on first-contact resolution.
- Diagnose and identify root causes of complex technical problems.
- Create and maintain comprehensive documentation, including FAQs and knowledge base articles.
- Collaborate with internal teams (engineering, product) to resolve customer issues and improve products.
- Educate customers on product features and best practices.
- Monitor support queues and ensure timely response and resolution.
- Train and mentor junior support specialists.
- Identify opportunities to improve the customer support process.
- 3+ years of experience in a customer support or technical helpdesk role, with at least 1 year in a senior capacity.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent written and verbal communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to manage time effectively and work independently in a remote environment.
- Experience in a SaaS or technology-driven company preferred.