187 Customer Support Specialist jobs in Vadodara
Customer Support Specialist
390001 Vadodara, Gujarat
₹300000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Join our vibrant customer service team as a Customer Support Specialist! We are looking for empathetic, patient, and highly communicative individuals to assist our valued customers. This role is crucial in ensuring customer satisfaction and providing exceptional support across various channels. As a Customer Support Specialist, you will be the primary point of contact for customer inquiries, concerns, and feedback. Your responsibilities will include responding to customer requests via phone, email, and chat, troubleshooting issues, and providing accurate information about our products and services. You will strive to resolve customer problems efficiently and effectively, aiming for first-contact resolution whenever possible. The ability to de-escalate challenging situations and maintain a positive attitude is essential. You will document customer interactions, log issues, and report recurring problems to the relevant departments for product and service improvement. We are seeking individuals who are passionate about helping others and are committed to delivering outstanding customer experiences. A strong understanding of our product/service offerings is key, and you will receive comprehensive training to ensure you are well-equipped. This role requires excellent listening skills, clear communication, and the ability to adapt to different customer needs. Experience in customer service or a related field is preferred, but a strong aptitude for learning and a customer-centric mindset are paramount. This position operates on a hybrid model, allowing for a balance of in-office collaboration and remote work flexibility. Responsibilities: Respond promptly and professionally to customer inquiries across phone, email, and chat. Troubleshoot and resolve customer issues efficiently and effectively. Provide accurate information about products, services, and policies. Escalate complex issues to senior support staff or relevant departments when necessary. Document all customer interactions and resolutions accurately in the CRM system. Identify and report trends in customer issues to management. Maintain a high level of customer satisfaction and loyalty. Collaborate with team members to share best practices and improve service delivery. Follow company guidelines and procedures to ensure consistent service quality. Requirements: High school diploma or equivalent required; associate's or bachelor's degree a plus. Proven customer support experience or experience in a customer-facing role. Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with CRM software and helpdesk systems is a plus. Positive attitude and a passion for customer service. Adaptability and willingness to learn new products and processes. This role is based in **Vadodara, Gujarat, IN**.
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0
Customer Support Specialist
390001 Vadodara, Gujarat
₹300000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client is looking for an empathetic and efficient Customer Support Specialist to be based in our office in Vadodara, Gujarat, IN . This role is critical to ensuring our customers receive outstanding service and timely resolution of their queries and issues. The ideal candidate will have excellent communication and problem-solving skills, a patient demeanor, and a genuine desire to help others. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing requests, and escalating complex problems to the appropriate departments. Maintaining a high level of customer satisfaction is paramount. This position requires strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. You will be expected to document all customer interactions accurately and maintain detailed records in our CRM system. A comprehensive understanding of our products and services is essential, and ongoing training will be provided to ensure you are up-to-date with all offerings. The ability to work collaboratively with team members and other departments is also key to success in this role. We are seeking individuals who are passionate about customer service and committed to delivering exceptional experiences. This role does not offer remote work and requires the employee to be present at our Vadodara, Gujarat, IN office.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate unresolved issues to the appropriate internal teams for resolution.
- Document all customer interactions and resolutions in the CRM system.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share insights with the relevant departments to improve service.
- Maintain a high standard of customer service and satisfaction.
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Patience and empathy when dealing with customers.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist
390001 Vadodara, Gujarat
₹45000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated support team. This role is essential for providing outstanding assistance to customers, resolving issues efficiently, and ensuring a positive customer experience. You will be responsible for handling complex customer inquiries via phone, email, and chat, troubleshooting technical problems, and escalating issues when necessary. The ideal candidate has a proven track record in customer service, excellent problem-solving skills, and a strong understanding of support ticketing systems. You will also play a key role in training and mentoring junior support staff, contributing to the continuous improvement of support processes and knowledge bases. We are looking for someone with exceptional communication skills, patience, and a genuine desire to help customers. This position is based in **Vadodara, Gujarat, IN**, with a **Hybrid** work model that balances remote work flexibility with important in-office collaboration and team-building activities. You will be instrumental in maintaining high customer satisfaction ratings and upholding the company's commitment to service excellence.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Troubleshoot technical problems and provide effective solutions.
- Escalate complex issues to appropriate departments or senior staff.
- Maintain accurate and detailed customer records in the CRM system.
- Educate customers on product features and best practices.
- Identify recurring customer issues and suggest improvements to products or services.
- Provide training and mentorship to junior customer support representatives.
- Contribute to the development and maintenance of knowledge base articles.
- Gather customer feedback and provide insights to relevant teams.
- Ensure all customer interactions meet service level agreements and quality standards.
- Bachelor's degree or equivalent experience.
- 3+ years of experience in customer support or a related role.
- Proficiency with customer support software and CRM systems.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to handle stressful situations and de-escalate customer complaints.
- Experience in training or mentoring team members.
- Familiarity with relevant industry products or services.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
390001 Vadodara, Gujarat
₹35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Vadodara, Gujarat, IN**. This role is integral to ensuring exceptional customer satisfaction through efficient and effective issue resolution. The ideal candidate will possess a deep understanding of customer service principles and have a proven track record of handling complex customer inquiries with professionalism and empathy. You will be responsible for addressing customer concerns via multiple channels including phone, email, and live chat, troubleshooting technical issues, and providing clear, concise solutions. Furthermore, you will mentor junior support staff, contribute to the development of support documentation and knowledge base articles, and identify opportunities for process improvement within the customer service department. Collaboration with other departments, such as sales and technical teams, will be crucial to provide a seamless customer experience. A strong command of English, both written and spoken, is essential. We are looking for an individual who can thrive in a fast-paced environment, manage their time effectively, and maintain a positive attitude even under pressure. Previous experience in a supervisory or lead customer service role is highly desirable. The successful candidate will demonstrate excellent problem-solving skills, a commitment to customer advocacy, and the ability to adapt to evolving customer needs and company policies. If you are passionate about delivering outstanding customer service and looking for a challenging yet rewarding opportunity, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide advanced support to customers regarding products and services.
- Troubleshoot and resolve complex customer issues in a timely and efficient manner.
- Document all customer interactions and resolutions accurately in the CRM system.
- Develop and maintain customer support documentation and FAQs.
- Train and mentor new and existing customer support representatives.
- Identify trends in customer issues and provide feedback to relevant departments for product/service improvement.
- Contribute to the continuous improvement of customer service processes and procedures.
- Escalate unresolved issues to appropriate technical teams or management.
- Ensure customer satisfaction through proactive communication and follow-up.
- Adhere to company policies and service level agreements (SLAs).
- Proven experience as a Customer Support Specialist or similar role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong understanding of customer service best practices.
- Leadership or mentoring experience is a plus.
- Bachelor's degree in a relevant field or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
390005 Vadodara, Gujarat
₹35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Vadodara, Gujarat, IN**. In this pivotal role, you will be responsible for providing exceptional support to our diverse customer base, resolving complex issues, and contributing to the continuous improvement of our customer service operations. You will act as a point of escalation for challenging customer inquiries, troubleshoot technical problems, and offer comprehensive solutions to ensure customer satisfaction and retention. The ideal candidate will possess a strong understanding of customer service best practices, excellent communication skills, and a genuine passion for helping others. Responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving customer issues related to our products/services.
- Escalating unresolved issues to appropriate internal teams and following up to ensure resolution.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Training and mentoring junior customer support representatives.
- Developing and updating customer support knowledge base articles.
- Identifying trends in customer inquiries and providing feedback to product and development teams.
- Collaborating with cross-functional teams to improve the overall customer experience.
- Ensuring adherence to company policies and service level agreements.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3-5 years of experience in a customer service or helpdesk role.
- Proven ability to handle complex customer issues and de-escalate challenging situations.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- Experience with (Specific Product/Service Area, e.g., SaaS, financial services) is a plus.
- Familiarity with remote work tools and practices is beneficial.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
391741 Vadodara, Gujarat
₹450000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring exceptional customer experiences and maintaining high satisfaction rates. You will be responsible for handling complex customer inquiries, providing in-depth technical assistance, and resolving issues efficiently across multiple communication channels, including email, phone, and chat. Your expertise will also involve training and mentoring junior support staff, developing comprehensive knowledge base articles, and contributing to process improvement initiatives to enhance our support operations. This is a remote-first position, requiring you to have a dedicated home office setup with reliable high-speed internet. You will collaborate closely with cross-functional teams, including product development and engineering, to relay customer feedback and advocate for product enhancements. The ideal candidate possesses excellent problem-solving skills, a patient and empathetic demeanor, and a proven track record in customer service leadership. We are looking for individuals who are proactive, self-disciplined, and passionate about delivering outstanding support. Responsibilities include:
- Manage and resolve escalated customer issues with a high degree of urgency and accuracy.
- Provide comprehensive support and guidance to customers regarding our products and services.
- Document all customer interactions and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to product and engineering teams.
- Develop and maintain up-to-date support documentation and FAQs.
- Onboard and mentor new customer support representatives.
- Contribute to the continuous improvement of customer support processes and tools.
- Collaborate with other departments to ensure a seamless customer journey.
- Bachelor's degree in a related field or equivalent practical experience.
- Minimum of 5 years of experience in a customer support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Exceptional communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in troubleshooting technical issues.
- A passion for customer advocacy and service excellence.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
390007 Vadodara, Gujarat
₹30000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their fully remote support team. In this role, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. As a remote-first organization, we value proactive communication and a strong sense of ownership. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, guiding users through product features, and documenting customer interactions accurately. You will also be tasked with identifying trends in customer feedback and escalating complex issues to appropriate departments. We expect you to build strong relationships with customers, ensuring their satisfaction and loyalty. This position requires a deep understanding of our products and services, along with excellent communication and interpersonal skills. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is essential. You should be adept at handling challenging situations with patience and diplomacy. A minimum of 3 years of experience in a customer-facing support role is required. We are looking for individuals who are self-motivated, possess strong problem-solving abilities, and are comfortable working independently in a remote setting. The ideal candidate will have a passion for helping others and a commitment to delivering outstanding customer experiences. If you are a driven individual looking to contribute to a supportive and dynamic remote team, we invite you to apply. This is an excellent opportunity to grow your career in customer service while enjoying the benefits of a fully remote work environment.
This advertiser has chosen not to accept applicants from your region.
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