198 Customer Support Specialist jobs in Vadodara
Customer Support Specialist
Vadodara, Gujarat
Scry AI
Posted 1 day ago
Job Viewed
Job Description
Position: Customer Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Experience: 2+ Years in Customer Support, Helpdesk, or Client Success
Company Description
Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.
We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.
Role Overview
As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.
You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.
This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.
Key Responsibilities
Customer Support & Issue Resolution
- Respond to customer queries via email, chat, and calls in a timely and professional manner.
- Troubleshoot technical/product issues and escalate when required.
- Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.
- Product Guidance & Training
- Assist clients with product setup, onboarding, and feature adoption.
- Create help articles, FAQs, and knowledge base entries to improve self-service.
- Conduct product walkthroughs and training sessions for users.
AI-Driven Support (SME Role)
- Leverage Auriga® to provide context-aware answers and quick resolutions.
- Use Collatio® to extract relevant information from client documents during support cases.
- Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.
Customer Success & Feedback
- Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
- Capture customer feedback and share with product teams for enhancements.
- Proactively identify adoption barriers and recommend solutions.
Required Qualifications & Skills
- 2+ years of experience in customer support, client success, or technical support roles.
- Strong communication skills with fluency in English (additional languages a plus).
- Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
- Basic technical troubleshooting and product demo skills.
- Strong problem-solving, patience, and customer-first mindset.
- Experience with AI-driven or SaaS product support preferred.
Our Ideal Candidate
- Is empathetic, resourceful, and proactive in resolving client issues.
- Enjoys working with technology and can simplify complex solutions for users.
- Thrives in a fast-paced environment while maintaining attention to detail.
- Sees customer feedback as an opportunity to continuously improve.
Tip for Candidates
If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.
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0
Senior Customer Support Specialist
390007 Vadodara, Gujarat
₹350000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Vadodara, Gujarat, IN . This role is crucial in ensuring our customers receive exceptional support and have a seamless experience with our products and services. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for customer satisfaction. You will be responsible for handling complex customer inquiries, providing timely and accurate solutions, and acting as a point of escalation for junior support staff.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Diagnose and resolve technical and non-technical issues, ensuring customer satisfaction.
- Escalate complex issues to the appropriate departments and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions.
- Develop and maintain a deep understanding of our product suite and services.
- Train and mentor junior support team members.
- Contribute to the improvement of support processes and documentation.
- Proactively identify customer needs and provide solutions or recommendations.
- Collaborate with other teams to ensure a cohesive customer experience.
- Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer service or helpdesk role.
- Proven ability to handle difficult customer situations with empathy and professionalism.
- Strong technical aptitude and ability to learn new software quickly.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Proficiency in customer relationship management (CRM) software.
- Experience in a hybrid work environment is a plus.
- Must be detail-oriented and possess strong organizational skills.
This advertiser has chosen not to accept applicants from your region.
1
Remote Customer Support Specialist
390007 Vadodara, Gujarat
₹400000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is actively seeking dedicated and empathetic Remote Customer Support Specialists to join their fully remote, customer-centric team. This role is perfect for individuals who excel at problem-solving, possess excellent communication skills, and are passionate about providing outstanding customer service from the comfort of their own home. As a Remote Customer Support Specialist, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive overall customer experience.
Key responsibilities for this remote position include:
To be successful in this remote role, candidates must have a minimum of 1-2 years of experience in a customer service or support role. Excellent verbal and written communication skills in English are essential. Strong active listening and empathy are required to understand and address customer needs effectively. Proficiency with common computer applications and CRM software is necessary. The ability to work independently, manage time effectively, and maintain productivity in a remote work environment is crucial. A stable internet connection and a dedicated, quiet workspace are mandatory for this position. A genuine desire to help others and a patient, positive attitude are highly valued. Previous experience in a remote work setting is a plus.
This is a fantastic opportunity to build a career in customer service with a company that values its employees and offers the flexibility of remote work. Join our client's team and make a real difference in customers' lives.
Key responsibilities for this remote position include:
- Providing exceptional customer support via phone, email, and live chat channels to address inquiries, concerns, and technical issues.
- Troubleshooting and resolving customer problems efficiently and effectively, escalating complex issues to appropriate teams when necessary.
- Educating customers on product features, services, and best practices to enhance their understanding and satisfaction.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Maintaining a high level of product knowledge to offer accurate and helpful support.
- Adhering to customer service guidelines and company policies to ensure consistent service quality.
- Identifying opportunities to improve the customer experience and providing feedback to internal teams.
- Collaborating with team members to share best practices and contribute to a positive team environment.
- Meeting or exceeding individual and team performance metrics, such as response times and customer satisfaction scores.
- Proactively identifying customer needs and offering solutions to enhance their engagement with our products and services.
To be successful in this remote role, candidates must have a minimum of 1-2 years of experience in a customer service or support role. Excellent verbal and written communication skills in English are essential. Strong active listening and empathy are required to understand and address customer needs effectively. Proficiency with common computer applications and CRM software is necessary. The ability to work independently, manage time effectively, and maintain productivity in a remote work environment is crucial. A stable internet connection and a dedicated, quiet workspace are mandatory for this position. A genuine desire to help others and a patient, positive attitude are highly valued. Previous experience in a remote work setting is a plus.
This is a fantastic opportunity to build a career in customer service with a company that values its employees and offers the flexibility of remote work. Join our client's team and make a real difference in customers' lives.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Support Specialist
390001 Vadodara, Gujarat
₹35000 Monthly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Remote Customer Support Specialist to join their dedicated support team. This fully remote position offers the flexibility to work from home and provide exceptional assistance to our valued customers. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine passion for helping others resolve issues. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting customer problems; providing clear and concise solutions; and documenting customer interactions accurately in our CRM system. You will be expected to maintain a high level of product knowledge and stay updated on service offerings to effectively assist customers. A strong ability to multitask, manage time efficiently, and work independently in a remote environment is crucial. The successful candidate will have experience in a customer service role, preferably in a technical support or helpdesk capacity. Excellent problem-solving skills and the ability to de-escalate challenging situations with professionalism and empathy are key. This is an excellent opportunity for individuals who thrive in a remote setting and are committed to delivering outstanding customer experiences. Join our client's supportive and dynamic remote team and contribute to their reputation for excellent customer care, all from the comfort of your own home.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
390001 Vadodara, Gujarat
₹550000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their fully remote team. This is an exceptional opportunity to provide world-class support to a diverse customer base, contributing to customer satisfaction and retention. As a Senior Specialist, you will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing expert guidance on our products and services. You will serve as a primary point of contact for escalated issues, requiring in-depth product knowledge and problem-solving abilities. This role involves developing and documenting support procedures, training junior team members, and identifying trends in customer feedback to drive product improvements. The ideal candidate will possess outstanding communication skills, patience, and a genuine passion for helping others. You will leverage various communication channels, including email, chat, and phone, to deliver timely and effective solutions. We are looking for individuals who can thrive in a remote work environment, demonstrating excellent time management and self-motivation. You will actively contribute to building a positive and supportive customer experience, ensuring that every interaction reflects our commitment to excellence. This position requires a proactive approach to identifying customer needs and offering proactive solutions. You will also be involved in creating helpful knowledge base articles and FAQs to empower customers.
Responsibilities:
Responsibilities:
- Provide exceptional customer support via multiple channels (email, chat, phone).
- Handle and resolve complex customer inquiries and technical issues.
- Troubleshoot product-related problems and offer effective solutions.
- Escalate unresolved issues to appropriate departments with detailed information.
- Develop and update support documentation and knowledge base articles.
- Train and mentor junior customer support representatives.
- Identify customer needs and suggest product improvements.
- Maintain a high level of customer satisfaction and engagement.
- Adhere to service level agreements and company policies.
- Proven experience as a Customer Support Specialist or similar role.
- Excellent communication, listening, and problem-solving skills.
- In-depth knowledge of customer service principles and best practices.
- Ability to handle difficult customers with patience and professionalism.
- Proficiency with helpdesk software and CRM systems.
- Strong organizational and time management skills.
- Ability to work independently in a remote setting.
- High school diploma or equivalent; a Bachelor's degree is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
390001 Vadodara, Gujarat
₹400000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Vadodara, Gujarat, IN . This role is crucial in ensuring exceptional customer experiences by providing prompt, efficient, and accurate assistance to our diverse clientele. The ideal candidate will possess a deep understanding of customer service principles, excellent communication skills, and a proactive approach to problem-solving. Responsibilities include handling complex customer inquiries via phone, email, and chat; troubleshooting technical issues and escalating them to the appropriate departments when necessary; developing and maintaining a comprehensive knowledge base of products and services; training and mentoring junior support staff; identifying trends in customer feedback and recommending improvements to products or services; managing customer complaints and ensuring timely resolution; contributing to the development and implementation of new support strategies; and maintaining detailed records of customer interactions and transactions. We are looking for individuals who are passionate about customer satisfaction, possess strong analytical skills, and can work effectively in a fast-paced environment. A minimum of 3-5 years of experience in a customer service or helpdesk role is required, along with proficiency in CRM software and standard office applications. The ability to remain calm and professional under pressure is essential. This position offers a hybrid work model, providing flexibility while maintaining team collaboration. Join us and make a significant impact on our customer relationships.
Qualifications:
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven track record of success in customer support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in CRM systems and helpdesk software.
- Ability to multitask and manage time effectively.
- Experience in training or mentoring team members is a plus.
- Familiarity with IT troubleshooting is beneficial.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist
390007 Vadodara, Gujarat
₹400000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Remote Customer Support Specialists to join their growing team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your home, anywhere in India. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. Your role will be crucial in maintaining high customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical and non-technical issues efficiently.
- Provide accurate information about products and services.
- Guide customers through product features and functionalities.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the development of knowledge base articles and FAQs.
- Gather customer feedback to help improve products and services.
- Adhere to service level agreements (SLAs) and performance metrics.
- Maintain a positive and professional demeanor at all times.
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or helpdesk role, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a dedicated workspace.
- Flexibility to work various shifts as required.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Specialist
390001 Vadodara, Gujarat
₹55000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced and empathetic Senior Customer Support Specialist to join their bustling team. This role is designed for individuals who excel at providing exceptional assistance and resolving complex customer issues. While the position is based in Vadodara, Gujarat, IN , this role offers significant remote work opportunities, allowing for flexibility and work-life balance. The ideal candidate will have a proven track record in customer service, demonstrating outstanding communication, problem-solving, and interpersonal skills. You will be responsible for handling escalated customer inquiries, providing technical support, guiding customers through product usage, and managing customer feedback to improve our services. This position requires a deep understanding of our products and services, as well as the ability to remain calm and professional under pressure. You will act as a mentor to junior support staff, contributing to training and process improvement initiatives. We are seeking individuals who are patient, detail-oriented, and possess a genuine desire to help customers succeed. Experience with CRM software and ticketing systems is essential. The ability to collaborate effectively with internal teams, such as sales and product development, is also crucial for success in this role. If you are passionate about delivering outstanding customer experiences and are looking for a challenging yet rewarding opportunity in a supportive environment, we encourage you to apply. This role offers the chance to make a significant impact on customer satisfaction and retention, contributing to the overall growth and success of our organization.
This advertiser has chosen not to accept applicants from your region.
7
Lead Customer Support Specialist
390001 Vadodara, Gujarat
₹600000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Lead Customer Support Specialist to join their growing team in Vadodara, Gujarat, IN . This role is pivotal in ensuring exceptional customer service delivery and leading a team of support professionals. You will be responsible for managing day-to-day operations, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty. The ideal candidate will possess excellent communication, problem-solving, and leadership skills, with a proven track record in customer service management. Responsibilities include:
- Leading and mentoring a team of customer support representatives, providing guidance and performance coaching.
- Managing the queue and ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
- Developing and implementing customer service policies and procedures to improve efficiency and customer satisfaction.
- Handling escalated customer complaints and complex technical issues with professionalism and empathy.
- Monitoring customer support performance metrics, identifying trends, and implementing improvements.
- Training new team members on product knowledge, support processes, and company policies.
- Collaborating with other departments (e.g., Sales, Product Development) to address customer feedback and product issues.
- Ensuring adherence to service level agreements (SLAs) and maintaining high-quality customer interactions.
- Gathering customer feedback and providing insights to management for service and product enhancements.
- Contributing to the development and maintenance of knowledge base articles and support documentation.
- Bachelor's degree in any discipline; a degree in Business Administration or a related field is a plus.
- Minimum of 5 years of experience in customer service or a related role, with at least 2 years in a leadership or supervisory capacity.
- Proven experience in managing customer support teams and operations.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and customer support ticketing systems.
- Ability to train and motivate team members.
- Knowledge of customer service best practices and quality standards.
- Experience in developing and documenting support processes.
- Adept at handling pressure and maintaining a positive attitude in challenging situations.
This advertiser has chosen not to accept applicants from your region.
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