172 Customer Support jobs in Kanpur
Customer support specialist
Kanpur, Uttar Pradesh
Altisource
Posted today
Job Viewed
Job Description
Altisource logoPost-Close AnalystEmployees can work remotelyFull-timeSalary - 3.5lpa + 6k NSA+ incentives( 10- 15k)Willing to work in night shiftsJob Description Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field inspectors.Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.Coordinate with stakeholders through email and phone communication to ensure order fulfillment.Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.QualificationsGraduate Excellent attention to detail in reviewing documentation and identifying gaps.Excellent communication skills to interact with clients, contractors, and inspectors.Ability to multitask and meet deadlines in a fast-paced environment.Must have experience in US mortgage documents review process.Additional InformationPERKS OF WORKING AT ALTISOURCECompany Description ARE YOU READY TO WORK AT ALTISOURCE?Are you interested in making an immediate impact on work that matters?Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.ProsperityCompetitive base salaries - we believe the top talent deserves the top dollar!401k plans with company matching – we want to empower you to foster your career, and prepare for retirementGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Flexible Spending AccountLife insurance, short-term, and long-term disability. And Happiness!Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per yearFree snacks, drinks and coffeeLots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)Opportunities for you to join our community service initiatives, including Habitat for HumanityAre you up to the challenge? Apply today!Got a question? Contact our Talent Acquisition Team at Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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0
Customer Support Specialist
208001 Kanpur, Uttar Pradesh
₹25000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team in Kanpur. This hybrid role requires individuals who are passionate about providing exceptional service and resolving customer inquiries efficiently and effectively. You will be the first point of contact for customers, handling a variety of communication channels including phone, email, and chat. Your primary responsibilities will include troubleshooting customer issues, providing accurate information about products and services, escalating complex problems to the appropriate departments, and maintaining detailed records of customer interactions. We are seeking candidates who possess excellent communication skills, both written and verbal, with a clear and empathetic tone. A patient and problem-solving attitude is crucial. Previous experience in a customer service or helpdesk role is preferred, but not mandatory for candidates with a strong aptitude for service and a willingness to learn. You should be comfortable working with CRM software and other customer support tools. This role involves a balance of remote work and in-office presence to foster team collaboration and facilitate comprehensive training. The ability to manage your time effectively and work both independently and as part of a team is essential. Join our client to build a rewarding career in customer support, contributing to a positive customer experience and becoming an invaluable part of their dedicated team.
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1
Customer Support Specialist
208001 Kanpur, Uttar Pradesh
₹40000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Job Title: Customer Support Specialist
Company: WhatJobs
Location: Kanpur, Uttar Pradesh, IN
Role Type: Fully Remote
We are seeking a dedicated and empathetic Customer Support Specialist to join our customer service team. This is a fully remote position where you will be the primary point of contact for our customers, providing timely and effective solutions to their inquiries and issues. You will handle customer interactions via phone, email, and chat, ensuring a positive and supportive experience. The ideal candidate is patient, a great communicator, and passionate about helping customers.
Key Responsibilities:
Qualifications:
Company: WhatJobs
Location: Kanpur, Uttar Pradesh, IN
Role Type: Fully Remote
We are seeking a dedicated and empathetic Customer Support Specialist to join our customer service team. This is a fully remote position where you will be the primary point of contact for our customers, providing timely and effective solutions to their inquiries and issues. You will handle customer interactions via phone, email, and chat, ensuring a positive and supportive experience. The ideal candidate is patient, a great communicator, and passionate about helping customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a professional and courteous manner.
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, offering appropriate solutions.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate internal teams for resolution.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Adhere to customer service standards and company policies.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Process customer requests, such as order modifications or returns.
- Contribute to building customer loyalty and satisfaction.
- Meet or exceed key performance indicators (KPIs) for customer support.
- Stay informed about company products, services, and policies.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to remain calm and professional in stressful situations.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Patience and empathy when dealing with customer issues.
- A positive attitude and a customer-centric mindset.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
208001 Kanpur, Uttar Pradesh
₹70000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Support Lead to manage and enhance their customer service operations in **Kanpur, Uttar Pradesh, IN**. This role involves leading a team of customer service representatives, ensuring exceptional customer satisfaction, and optimizing support processes. You will be responsible for training and mentoring the support team, handling escalated customer issues, and developing strategies to improve response times and resolution rates. The ideal candidate will have a proven track record in customer service management, strong leadership abilities, and a deep understanding of customer support best practices. Responsibilities include monitoring team performance, setting performance goals, conducting regular performance reviews, and ensuring adherence to quality standards. You will also collaborate with other departments, such as product development and sales, to address customer feedback and improve the overall customer experience. Key skills required include excellent communication, problem-solving, conflict resolution, and organizational abilities. Experience with CRM systems and customer support software is essential. This role requires a proactive approach to customer service, a commitment to continuous improvement, and the ability to inspire and motivate a team to deliver outstanding support. Join our client and make a significant contribution to their customer-centric approach.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Manage customer inquiries and ensure timely and effective resolution of issues.
- Develop and implement customer service policies and procedures.
- Monitor team performance, provide feedback, and conduct performance reviews.
- Handle escalated customer complaints and complex support requests.
- Analyze customer feedback and identify areas for service improvement.
- Collaborate with other departments to enhance the overall customer experience.
- Ensure adherence to service level agreements (SLAs).
- Maintain up-to-date knowledge of products and services.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership role.
- Proven experience in team management and performance coaching.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk systems.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Customer-focused mindset with a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead
208001 Kanpur, Uttar Pradesh
₹55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-centric Customer Support Lead to manage and mentor their support team in **Kanpur, Uttar Pradesh, IN**. This role is crucial for ensuring exceptional customer service and driving customer satisfaction. The Customer Support Lead will be responsible for overseeing the daily operations of the customer service department, managing a team of support representatives, and developing strategies to improve service quality and efficiency. Key responsibilities include training and coaching team members, monitoring customer interactions, handling escalated customer issues, and analyzing customer feedback to identify areas for improvement. You will also play a role in developing and implementing customer support policies and procedures. The ideal candidate will have a minimum of 4 years of experience in customer service or support roles, with at least 1 year in a leadership or supervisory capacity. Excellent communication, problem-solving, and conflict-resolution skills are essential. A strong understanding of customer relationship management (CRM) software and helpdesk systems is required. The ability to motivate and lead a team, manage performance, and foster a positive work environment is crucial. We are looking for an individual who is passionate about customer success, possesses strong organizational skills, and can thrive in a collaborative team setting. This is a great opportunity to lead a dedicated team and make a tangible difference in the customer experience.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
208001 Kanpur, Uttar Pradesh
₹35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to our valued customers. In this role, you will be the first point of contact for customer inquiries, assisting them with product information, troubleshooting, and resolving issues promptly and efficiently. You will handle customer interactions via phone, email, and potentially chat support, ensuring a positive customer experience at all times. Key responsibilities include responding to customer queries, managing customer accounts, documenting interactions and feedback, escalating complex issues to appropriate departments, and contributing to the development of support documentation. We are seeking individuals with excellent communication and interpersonal skills, a patient and understanding demeanor, and a strong ability to de-escalate challenging situations. Prior experience in a customer service or helpdesk role is preferred, though not strictly required if you demonstrate a strong aptitude for customer care. A high school diploma or equivalent is necessary. Proficiency in basic computer applications and the ability to quickly learn new software systems are essential. You should be reliable, punctual, and possess strong problem-solving skills. This role is based in our office and requires consistent attendance.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
208001 Kanpur, Uttar Pradesh
₹35000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Kanpur, Uttar Pradesh, IN . In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently across various channels, including phone, email, and chat. You will be responsible for troubleshooting customer issues, guiding them through product features and functionalities, and escalating complex problems to appropriate departments when necessary. Your goal is to ensure a positive customer experience, fostering loyalty and satisfaction. Key responsibilities include accurately documenting customer interactions and resolutions in the CRM system, identifying trends in customer issues to provide feedback for product improvement, and maintaining a deep understanding of the company's products and services. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. A Bachelor's degree or equivalent experience is preferred. Previous experience in customer service or a call center environment is a strong asset. Proficiency in using support software and a strong aptitude for learning new technologies are required. You must be a proactive problem-solver, able to work both independently and as part of a team in a dynamic environment. This position offers a hybrid work model, providing a balance between remote flexibility and in-office collaboration. If you are passionate about helping people and thrive in a fast-paced service environment, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
208001 Kanpur, Uttar Pradesh
₹30000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Kanpur, Uttar Pradesh, IN**. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your main objective is to ensure customer satisfaction by offering timely, accurate, and friendly assistance. You will handle a wide range of customer issues, from product inquiries and technical troubleshooting to order processing and account management. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. You should be adept at actively listening to customer needs, empathizing with their concerns, and providing effective solutions. A strong understanding of our products and services is essential, and you will receive comprehensive training to build this knowledge. You must be proficient in using customer relationship management (CRM) software and other support tools. This role requires a positive attitude, strong problem-solving capabilities, and the ability to remain calm and professional under pressure. You will be expected to meticulously document customer interactions and feedback to contribute to service improvements. Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple channels (phone, email, chat).
- Provide accurate information about products, services, and policies.
- Troubleshoot technical problems and guide customers through resolution steps.
- Process customer orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
- Identify and escalate priority issues to the appropriate department.
- Gather customer feedback and contribute to service improvement initiatives.
- Build customer loyalty by providing outstanding service.
- Meet or exceed performance metrics for customer satisfaction and response times.
- Stay updated on product knowledge and company policies.
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills in English and Hindi.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
208002 Kanpur, Uttar Pradesh
₹30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Support Specialist to provide exceptional assistance to their valued customers. This role is essential for maintaining high levels of customer satisfaction and resolving inquiries promptly. You will be the first point of contact for customers, handling a variety of support requests via phone, email, and chat.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Process orders, returns, and exchanges according to company policy.
- Maintain customer records by updating account information.
- Identify and escalate priority issues to the appropriate channels.
- Gather customer feedback and share it with relevant departments for service improvement.
- Follow communication procedures, guidelines, and policies.
- Assist in training new customer support representatives.
- Contribute to a positive team environment.
- Meet individual and team performance goals.
- Maintain a thorough understanding of the company's products and services.
- Ensure a positive customer experience at every touchpoint.
- Adhere to quality assurance standards.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Lead
208001 Kanpur, Uttar Pradesh
₹50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Customer Support Lead to manage and enhance their customer service operations in Kanpur, Uttar Pradesh, IN . This position is pivotal in ensuring exceptional customer satisfaction by leading a team of support specialists, optimizing service processes, and acting as a key point of escalation for complex customer issues.
The responsibilities include supervising the daily activities of the customer service department, setting performance standards, and providing coaching and training to team members. You will be responsible for developing and implementing strategies to improve customer service efficiency and effectiveness, such as response times, resolution rates, and customer feedback scores. Analyzing customer interaction data to identify recurring issues and areas for improvement will be a core part of your role. You will also collaborate with other departments, such as product development and sales, to address customer concerns and feedback, ensuring a cohesive approach to customer experience. This role requires a proactive individual who can manage both people and processes effectively, driving a culture of service excellence within the organization. Strong problem-solving skills and the ability to remain calm and professional under pressure are essential. Experience in managing customer support teams, particularly within a technology or service-oriented industry, is highly desirable. We are looking for someone with a passion for customer advocacy and a commitment to continuous improvement.
Qualifications:
The responsibilities include supervising the daily activities of the customer service department, setting performance standards, and providing coaching and training to team members. You will be responsible for developing and implementing strategies to improve customer service efficiency and effectiveness, such as response times, resolution rates, and customer feedback scores. Analyzing customer interaction data to identify recurring issues and areas for improvement will be a core part of your role. You will also collaborate with other departments, such as product development and sales, to address customer concerns and feedback, ensuring a cohesive approach to customer experience. This role requires a proactive individual who can manage both people and processes effectively, driving a culture of service excellence within the organization. Strong problem-solving skills and the ability to remain calm and professional under pressure are essential. Experience in managing customer support teams, particularly within a technology or service-oriented industry, is highly desirable. We are looking for someone with a passion for customer advocacy and a commitment to continuous improvement.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or lead role.
- Proven ability to manage and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and customer support ticketing systems.
- Knowledge of customer service best practices and performance metrics.
- Ability to analyze data and generate reports on customer service performance.
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