128 Customer Support jobs in Kanpur
Customer Support Specialist
Posted 6 days ago
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Job Description
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Respond promptly and professionally to customer inquiries and requests.
- Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
- Educate customers on product features, services, and policies.
- Document all customer interactions and maintain accurate records in the CRM system.
- Escalate complex issues to the appropriate departments for resolution.
- Identify opportunities to improve the customer support process and customer experience.
- Meet and exceed customer service KPIs and quality standards.
- Collaborate with team members to share best practices and support each other.
- High school diploma or equivalent required.
- Proven experience in a customer service or support role is highly desirable.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric approach.
- Ability to learn new software and systems quickly.
- Proficiency in using computers and common office applications.
- Ability to work independently in a remote environment and manage time effectively.
- A dedicated home office setup with a stable internet connection.
Customer Support Specialist
Posted 12 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify and report trends in customer inquiries to help improve products and services.
- Maintain a high level of customer satisfaction by offering personalized support.
- Assist customers with account management, order tracking, and billing inquiries.
- Develop and maintain a thorough understanding of our product offerings and internal processes.
- Contribute to team goals and objectives by meeting performance metrics.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Proactively seek opportunities to enhance customer support processes and suggest improvements.
- Handle customer complaints and difficult situations with empathy and professionalism.
- Stay up-to-date with product updates and company policies.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customers.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; college degree preferred.
- Familiarity with the assigned products or services is a plus.
Customer Support Specialist
Posted 16 days ago
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Job Description
Customer Support Representative
Posted today
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Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job description
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.
Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.
Find out more here:
Responsibilities
● Respond to client queries online.
● Be able to provide support in real-time to clients in the UK, US and Australia.
● Understand the difference between a software and hardware issue.
● Communicate with the line manager and escalate issues when needed.
● Track and report on the progress of bug fixes to clients.
Requirements
● Good ability in written and spoken English.
● Computer literacy.
● Ability to learn quickly and follow troubleshooting guides.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Shift Range
We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.
What are we looking for?
We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.
We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!
Pay: ₹30,000.00 - ₹50,000.00 per month
Customer Support Executive
Posted today
Job Viewed
Job Description
**Job Description and Responsibility**
**Pre-Transaction Monitoring**
- Pre-Transaction Monitoring
- Querying with the clients, for the necessary documents as proof of actual trade for which payments are uploaded.
- Execution of Inward/Outward payments with proper Web Due Diligence on Remitter and Beneficiary (Consignee if involved)
- Coverage of full range of AML activities from Transaction Monitoring to Investigations
- Performing background screening checks on associated parties for the outward/inward payments processing using, Lexis Nexis, Ofac sanction list etc.
- Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends
- PEP and Sanction list screening - Screen individuals and entities against global sanction lists issued by OFAC, UN and other international and domestic government agencies
- Ensure efficient identification and monitoring of suspicious activities and transactions.
**Client On-Boarding**
- Coordinate the end-to-end onboarding of new clients, ensuring a smooth transition from sales to active account status.
- Collect, review, and verify all required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation in accordance with regulatory requirements.
- Ensure accurate data entry and maintenance of client records in our system
- Liaise with internal teams (AML/CFT Compliance Risk,) to resolve documentation or approval delays and ensure timely activation of client accounts.
- Act as the main point of contact for new clients during the onboarding phase, providing timely updates and managing expectations.
- Prepare onboarding packs and ensure all agreements and service-level documents are properly signed and stored.
- Continuously assess the onboarding process for inefficiencies or risk exposures and suggest improvements.
- Maintain strong knowledge of applicable financial regulations, including local regulatory compliance.
**Background Screening**:
- Performing background screening checks on related parties for the outward/inward payments processing using world check, Lexis Nexis, etc.
- Filing STR: Report and filing of STR to MLRO and other regulatory institutions based on the internal assessment of transaction rejected and also on the risk assessment of approval
**Additional Functions**:
- Perform routine duties with mínimal supervision using standard compliance practices & procedures
- Checking and tracking daily whether supporting documents have been received for Transaction Monitoring, Onboarding, and other Compliance processes.
- Reviewing the Invoice details, bill of lading and other supporting documents submitted by the
- Clients and in case of any query Cross verifying the Payment details with the Customer over the mail.
- Comply with all safety policies, practices, and procedures
- Participate in proactive team efforts to achieve the goals of the financial institution.
- Perform other duties as assigned
- Experience in managing priorities
- Experience communicating to different levels in an organization
- Experience working in a team environment with a track record of building relationships and working collaboratively
- Assisting the Lead in system enhancement and UAT testing
- Assisting the Lead in Adding/blocking Bank Swift codes in compliance system
- Adding HIGH RISK Names in Compliance system
- Assisting Compliance Team in Clearing the RED Flag payments from the RED FLAG Opinion
**Desired Skills & Experience**
- Trainee Freshers - Graduate/ Postgraduate in business, finance, accounting, or related field
- Strong communication skills and capable of working in multi-lingual working environment
- Fluency in spoken and written English
- Basic Knowledge of Computers and Internet like Windows Operating System, Desktop, Ms. Word, Ms. Excel
- Strong Skills in MS Office
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
Expected Start Date: 01/08/2025
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Customer Support Specialist - Technical
Posted 7 days ago
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Job Description
A deep understanding of our product suite and a passion for problem-solving are essential. You will be expected to maintain detailed records of customer interactions, document issues and resolutions, and contribute to our knowledge base by creating helpful FAQs and troubleshooting guides. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help customers resolve their challenges efficiently. You will actively listen to customer concerns, empathize with their situation, and work diligently to find satisfactory solutions. This role is crucial in maintaining high levels of customer satisfaction and retention. You will be part of a supportive team environment, with opportunities for professional development and growth within the company. The ability to adapt to new technologies and learn quickly is paramount, as you will be working with evolving software and hardware.
Responsibilities:
- Provide exceptional customer support via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our products and services.
- Guide customers through setup, installation, and usage of our offerings.
- Escalate complex issues to appropriate departments for resolution.
- Document customer interactions, issues, and resolutions accurately.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain a high level of customer satisfaction and response times.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Strong understanding of common software and hardware issues.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team in a hybrid setup.