99 Customer Support jobs in Kanpur

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

JOB DESCRIPTION

Customer Interaction & Service Delivery

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Handle product-related questions with in-depth knowledge of the brand’s collections, materials, sizing, and styling advice.
• Provide personalized service to high-value clients and handle sensitive issues with discretion and poise.
• Maintain a warm, respectful tone that aligns with luxury brand communication.

Order & Complaint Management

• Assist customers with online order placement, tracking, delivery issues, returns, and refunds.
• Handle escalations, complaints, or delays empathetically and resolve them within set SLAs.
• Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues.

Data Management & Reporting

• Maintain accurate records of interactions using CRM and ticketing tools.
• Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics).
• Analyze customer behaviour trends and frequently asked issues to improve service quality.

Internal Coordination

• Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues.
• Work closely with the merchandising team to stay updated on product availability and new launches.
• Collaborate with the digital and social media teams to manage customer queries from social platforms.

Brand Representation

• Uphold the brand’s image in all interactions and uphold confidentiality and sensitivity in all client communications.
• Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline; a background in fashion, retail, or communications is a plus.
• 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry.
• Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation.
• Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays.
• Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.).
• High attention to detail, problem-solving ability, and a strong sense of ownership.

Nice to Have:

• Experience dealing with high-net-worth customers or clients in a luxury setting.
• Knowledge of fashion trends, styling, and luxury products.
• Exposure to omnichannel support environments (phone, email, chat, social).

Job Summary:

As a Customer Support Specialist , you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. They will act as a liaison between customers, internal teams and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement.

Key Responsibilities:

• Monitor and manage the escalation queue to ensure timely response and resolution

• Managing complaints received from Reserve Bank of India

• Investigate and resolve escalated customer issues with a focus on root cause analysis

• Collaborate with internal teams and financial institutions to resolve the escalated cases

• Maintain detailed documentation of escalated cases and actions taken

• Provide feedback to frontline agents to reduce future escalations

• Identify trends in escalations and recommend process or policy improvements

• Ensure all escalations are handled in accordance with SLAs and quality standards

Desired Skills & Experience:

• 5–6 years of experience in customer service, preferred with at least 2 years’ experience in managing escalations or critical task queues.

• Strong problem-solving and conflict-resolution skills

• Excellent verbal and written communication

• Ability to remain calm and professional under pressure

• Proficiency in ticketing systems

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

Job description

We are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN India

Languages :- Bengali/Nepali/French

Note :- Excellent English Speaking Skill

Job Description:

This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate interpretation in Bengali/Nepali/French Language and English Language during telephone and video conversations between individuals of different languages and backgrounds. The Language Interpreter will also be required to listen carefully to speakers' statements to interpret them correctly, ask questions when necessary, and remain neutral and impartial.

1. Responsible for listening and precisely interpreting communication between two different

language speaking persons (Example: English To Bengali/Nepali/French & Bengali/Nepali/French To English)

2. Adhering to standard operating procedures required for the process and organization

• Job Role:- Language Interpreter
• Domain - Customer Support & Operations
• Location:- Permanent Work From Home
• Salary:- 30k-40k For Bengali & Nepali / 8-10 LPA For French
• Shifts:- First 3 months Night Shift (US &UK), After that rotational including day shift.
• Work days:- 5 days a week
• Week offs:- 2 Rotational week offs

Desired candidate profile:

• Education: 12th, Diploma / Any Graduate
• Experience: Fresher / Experience

Important Note :- For French, Minimum B2 Certified In French Language or B1 With Minimum 6 Month Experience or UG/PG Degree In French Language Is Mandatory.

Required Skill set:

1. Candidates should be highly proficient in Bengali/Nepali/French Speaking & English Speaking

2. Command over Language with good understanding skills is required

3. Excellent Communication skills required

4. Candidate should be a good listener

5. Candidate should be energetic and should have positive approach towards issues handling

6. Candidates should be flexible to work in rotational shifts including night shift (5 days per week & 2

rotational days off)

Interview rounds:-

• HR interview(Telephonic)
• AMCAT Test
• Language Proficiency Test(In English and 2nd Language )
• Client Round (Final Virtual Interview)