11 Customer Training jobs in Kolkata

JOB DETAILS

About Us:

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

Operations technical learning specialist, assistant vice president

Job Summary:

The Operations Technical Learning Specialist will develop and execute internal learning programs on the Business Process Management team. This position will positively impact the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). Responsible for designing and facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs. This position will use scalable solutions and quantifiable metrics rolling into an Executive Dashboard to demonstrate a change in behavior or lift.

Major Responsibilities:

• 75% Develop Training Content and Facilitate a “world class” training experience.
• Using proven advanced instructional design and adult learning skills you will design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees.
• Content may include product launches / enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
• Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
• Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives. Use results to report on trends and continuously improve quality.
• Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members.
• Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, and implement controls as needed. Abide by Bank’s policies regarding data security and privacy.
• Create and manage curriculums for our internal LMS called LEAP.

25% Effective Partnering, Team Building, Professional Stature:

• Consult with subject experts and other colleagues to foster a collaborative learning and engaging environment. Leverage best practices and knowledge of other partners for overall bank success.
• Communicate respectfully, regularly, and effectively.
• Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment. Able to work independently yet function well within a national team.
• Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content.
• Establish and maintain high standards of presentations, communications and follow- through. Utilize applicable online resources (e.g., ATD, CEB Leadership & Development, Brandon Hall, etc.) for research and best practices.
• Enter metrics accomplished through learning into a team Dashboard given to Senior Management monthly. Committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Qualifications:

• Requires a bachelor’s degree or equivalent work experience plus 2-3 years of instructional design skills.
• Excellent facilitation skills that foster engagement in a web-based or in-person environment are required. The ability to quickly troubleshoot technical issues is a must.
• Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
• A thirst and openness to learn new technical systems is critical to success in this role.
• Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
• Strong ability to analyze reports and documentation.
• Technical skills: MUST have advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint). Preferred to have some knowledge of Articulate 360 (Storyline and Rise are most often used), Salesforce (Service Cloud), Webex, Camtasia, and/or SharePoint.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Identify training needs specific to retail operations and customer-facing roles.

Develop and deliver training modules on sales techniques, product knowledge, and customer service excellence.

Conduct onboarding programs for new joiners and refresher training for existing employees.

Drive training initiatives to improve conversion rates, upselling/cross-selling, and overall store performance.

Monitor training effectiveness through performance KPIs, feedback, and mystery audits.

Build and maintain a training calendar across multiple stores and regions.

Partner with retail managers to align training with business goals.

Manage external training partners/vendors for specialized retail programs.

One of the top MBA Institutes in Kolkata, Bengal Institute of Business Studies (BIBS) has been ranked 2nd best Business School in Kolkata. BIBS offers MBA affiliated to Vidyasagar University.

The Candidate must be from the West Bengal region.

Job Role:

• Conduct engaging and effective training sessions in verbal reasoning, English communication, and soft skills.
• Design and develop high-quality learning content, mock tests, and assignments for students preparing for competitive exams.
• Assess student performance and provide personalized feedback to enhance learning outcomes.
• Collaborate with cross-functional teams to improve course materials and delivery methods.
• Integrate modern digital tools and platforms for online and blended learning environments.
• Mentor students on test-taking strategies, grammar, vocabulary, reading comprehension, and written communication.
• Contribute to workshops, webinars, and curriculum design for continuous program improvement.

Requirements:

• Master’s degree in Applied Linguistics / English / Communication or related field (preferred: MA in Applied Linguistics).
• 3+ years of experience in English/verbal training for exams like GMAT, CAT, GRE, SAT, etc.
• Experience in content writing and editing for academic or corporate purposes.
• Strong command of English grammar, vocabulary, and pedagogy.
• Excellent presentation and interpersonal skills.
• Familiarity with tools such as MS Office, Canva, and educational tech platforms.

Desirable Qualities:

• Assertive, analytical, and persistent with a strategic mindset.
• Ability to engage with diverse learners and drive measurable improvement.
• Passion for teaching, mentoring, and continuous learning.

Job Description:

We are seeking a skilled Graphic Design Trainer with strong expertise in Adobe Photoshop, especially in layering techniques. The role involves training and guiding junior designers, managing senior team members, ensuring discipline within the team, and overseeing quality checks. The candidate will be responsible for maintaining TAT, monitoring performance and driving the team to achieve production targets.

Key Responsibilities:

1. Training Part Roles :

• Provide comprehensive training on Adobe Photoshop with emphasis on layering techniques and production workflows .
• Create training plans, modules, and assessments for new Graphic Designers.
• Guide trainees to move from training phase to live production , ensuring they meet the expected quality and speed.
• Conduct refresher sessions and skill development workshops for existing team members.

2. Managerial Part Roles:

• Manage and supervise both senior and junior Graphic Designers , ensuring clear task allocation and smooth workflow.
• Maintain disciplinary standards within the team to uphold professionalism and work ethics.
• Motivate and mentor team members to achieve their individual and team performance goals .
• Act as the point of contact between the design team and higher management, sharing progress reports, issues, and feedback regularly.

3. Task Related Roles:

a. Quality Checking

• Perform regular quality audits of design outputs to ensure accuracy, consistency, and adherence to brand standards.
• Provide constructive feedback and corrective guidance to improve the quality of work.

b. Maintaining TAT

• Ensure all assigned design tasks are completed within the specified deadlines .
• Monitor workflow and prioritize tasks to prevent backlogs or delays.

c. Monitoring Achievement of Targets

• Track individual and team daily/weekly/monthly productivity against defined targets.
• Implement corrective measures and performance improvement plans for underperforming team members.

Key Skills :

• Adobe Photoshop
• Illustrator
• Layering & masking
• Leadership
• Training & mentoring
• Communication skills
• Problem-solving

Work Experience: Minimum 5 yrs.

Educational Qualification : : Any Graduate can apply for this position.

Job Title: Placement & Training Coordinator

Department: Training & Placement Cell

Reports To: Head – Training & Placement / Dean (as applicable)

Job Summary:

Brainware University is seeking a dynamic and resourceful individual with strong communication skills and the ability to engage effectively with students and faculty. The candidate should be smart, proactive, and capable of training students for placements, as well as coordinating with various departments to facilitate sessions, workshops, and internships.

Key Responsibilities Areas:

• Train and mentor students in communication, soft skills, and interview preparation for placement drives.
• Organize and conduct workshops, mock interviews, group discussions, and aptitude sessions.
• Collaborate with faculty and departments to plan and schedule training sessions, guest lectures, and industry interactions.
• Coordinate internship programs by liaising with industry partners and academic departments.
• Assist in building and maintaining strong industry relationships for student placement opportunities.
• Monitor student progress and provide feedback for improvement in placement readiness.
• Maintain proper documentation and reports of training activities, sessions, and placement statistics.

Key Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to engage students effectively.
• Smart, confident, and approachable personality.
• Organizational and multitasking abilities.
• Ability to coordinate with diverse stakeholders (students, faculty, and industry representatives).
• Knowledge of current industry trends, placement requirements, and employability skills.

Qualifications & Experience:

• Bachelor’s/Master’s degree in English, Management, HR, Training & Development, or related field.
• Prior experience in student training, placement coordination, or corporate communication preferred.
• Freshers with exceptional communication and organizational skills may also apply.

How To Apply:-

Interested candidates are invited to submit their applications, including a cover letter and a CV, to / or you may call / .

Benefits:

• Competitive salary and other benefits package .
• Opportunity to shape the future of an innovative department.
• A collaborative and vibrant academic environment.

Join our team and help shape the future of students at Brainware University.

Follow us on LinkedIn for updates and other opportunities:

About the Role:

Join us as an Research Analyst and help shape the future of large language models (like GPT). You’ll work on fascinating analytical questions, research real-world scenarios, and create structured content that improves how AI understands and responds. No prior domain specialization is required—just strong English skills, sharp reasoning, and curiosity.

What You’ll Do:

• Read, analyze, and break down large content into smaller logical blocks.
• Validate claims and conduct online research to ensure accuracy.
• Create puzzles, scenarios, and tricky questions to train AI models.
• Provide clear, structured feedback to fine-tune responses
• Collaborate with global teams in a fully remote setup.

What We’re Looking For:

• Excellent English comprehension and writing skills.
• Strong analytical and creative problem-solving ability.
• Detail-oriented with good research and feedback skills.
• Bachelor’s in Engineering, Literature, Journalism, Arts, Statistics—or relevant experience.
• Bonus: multilingual (Spanish/Portuguese), professional writing/editing experience, or proficiency with Excel/Google Suite.

Why Join Us:

• Competitive pay and flexible remote work.
• Learn how advanced AI systems are trained.
• Be part of cutting-edge projects with top LLM companies.
• Potential for contract extension.
• Freelance perks: flexibility, global collaboration, and future-proof skills.

Offer Details:

• Commitments Required: 40 hours per week with 4 hours of overlap with PST.
• Engagement type: Contractor assignment/freelancer (no medical/paid leave)
• Duration: 1 month.

Application Process:

• Shortlisted candidates will be sent an automated challenge (60 mins).
• Once you clear the challenge, we will reach out to you for an interview.
• Once you clear the interview, you are ready to go!

About Turing:

Turing, based in San Francisco, is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises. We advance cutting-edge research with high-quality data, training pipelines, and top AI talent across coding, reasoning, STEM, multilinguality, multimodality, and agents. We also help enterprises turn AI from proof-of-concept into proprietary systems that deliver reliable performance, measurable impact, and real results on the P&L.