12 Fortis Healthcare jobs in Mumbai
Patient Care Assistant
Posted today
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Job Description
**Job Types**: Full-time, Regular / Permanent, Contractual / Temporary, Freelance
**Salary**: Up to ₹20,000.00 per month
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
Patient Care Coordinator
Posted today
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Job Description
**Responsibilities and Duties**:
- To receive and deliver messages accurately and completely.
- To guide and counsel patients according to their queries.
- Understand patient queries / request and act accordingly.
- Handle Inbound or Outbound Calls.
- No rotational shift. Only General/Morning Shift.
**Job Location**:Andheri East
**Working Time**: 9 am to 6 pm (Mon-Sat).
**Experience**:Fresher to Max. 2 Year.
**Industry-** Any / Medical / Healthcare / Hospitals / Pharma.
**Skills**: Communication, Counselling, Sales, Fluent in English.
**Functional Area-** Patient Counselling / Patient Co-Ordination / Patient Communication / Patient Care / Patient Relation / Patient Associate.
**Job Types**: Full-time, Permanent
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Patient Care Assistant
Posted today
Job Viewed
Job Description
Sponge the patient, clean Urine Pot other Patient Care Responsibilities
**Job Types**: Full-time, Permanent
Pay: ₹12,463.48 - ₹13,800.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
Receptionist/patient Care
Posted today
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Job Description
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Language**:
- English, Hindi, Marathi/Gujarati (required)
Work Location: In person
Patient Care Counselor
Posted today
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Job Description
- Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
- Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
- Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
- Ensuring that all sales interactions are done in a patient-centric approach
- Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
- Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
- Prioritize patient satisfaction throughout the patient journey to build long-term relationships
- Collaborate with calendar management team to optimize scheduling and streamline patient interactions
- Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
- Responsible for day-to-day operations & overall financial performance of the clinic
- Maintain counselor reports daily
- Coordinating with finance department (Invoices, Getting Discount Approval, Billing)
- Qualifications & Skills:
- HSC/Graduate
- Must know Microsoft Excel
- Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
- Proven sales experience and the ability to meet or exceed sales targets
- Excellent interpersonal and communication skills, with a genuine passion for patient care
- Software Efficiency
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- when did you graduate?
**Education**:
- Bachelor's (preferred)
Work Location: In person
Patient Care Coordinator-receptionist
Posted today
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Job Description
To ensure responsible behaviour towards patients at all times
To act as a patient relationship executive in case of patient grievances and to maintain a good rapport with all patients in general.
Greet patients and visitors in the hospital
Book in, amend and cancel patient appointment in line with hospital appointments procedures ensuring optimum efficiency of the appointment system.
Receive and accurately record requests for home visits, emergency calls, etc assessing urgency in accordance with the Hospital’s protocols.
To take training of HMIS and work on that
Respond and/or redirect all patient and visitor requests accordingly.
To be involved in app related work.
Advice patients of relevant charges for private services accept
Patient Care Executive (Only Females)
Posted today
Job Viewed
Job Description
Experience
3 - 5 Years
No. of Openings
70
Education
Secondary School
Role
Patient Care Executive
Industry Type
Hospitals / Medical / Healthcare Equipments
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
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Patient Care Exec @Home Care(Aviation/Hospitality)
Posted today
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Job Description
Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Reporting To: Manager Hospital @Home Services
Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)
Employment Type: Full-Time
Job Summary:
The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.
Qualifications & Experience:
- Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
- Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
- Excellent verbal and written communication skills
- Proficient in MS Office and basic hospital management systems
- Willingness to work in rotational shifts including late evenings
Key Responsibilities:
1. Patient Experience & Service Coordination:
- Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
- Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
- Represent the hospital brand and uphold its mission, vision, and values in every interaction
2. Scheduling & Communication:
- Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
- Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
- Provide accurate information and proper redirection to patients during service inquiries
3. Turnaround Time (TAT) & Escalation Management:
- Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
- Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
- Escalate unresolved or complex issues appropriately while ensuring patient satisfaction
4. Billing & Documentation:
- Verify bills and
Patient Care Exec @Home Care(Aviation/Hospitality)
Posted 21 days ago
Job Viewed
Job Description
Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Reporting To: Manager Hospital @Home Services
Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)
Employment Type: Full-Time
Job Summary:
The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.
Qualifications & Experience:
- Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
- Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
- Excellent verbal and written communication skills
- Proficient in MS Office and basic hospital management systems
- Willingness to work in rotational shifts including late evenings
Key Responsibilities:
1. Patient Experience & Service Coordination:
- Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
- Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
- Represent the hospital brand and uphold its mission, vision, and values in every interaction
2. Scheduling & Communication:
- Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
- Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
- Provide accurate information and proper redirection to patients during service inquiries
3. Turnaround Time (TAT) & Escalation Management:
- Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
- Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
- Escalate unresolved or complex issues appropriately while ensuring patient satisfaction
4. Billing & Documentation:
- Verify bills and
Associate – Accommodation Services (US Healthcare Services)
Posted 5 days ago
Job Viewed
Job Description
Job Title : Associate – Accommodation Services (US Healthcare Services)
Location: Olympus, Thane, Mumbai
Shift: US Night Shift (24x5 Rotational Support)
Experience Required: 4–9 years
Industry: US Healthcare / Accommodation Services / Customer Support
Employment Type: Full-Time
Job Summary:
We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.
This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.
Key Responsibilities:
- Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
- Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
- Maintain a high level of accuracy and attention to detail when handling tickets and documentation
- Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
- Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
- Collaborate closely with team members to ensure consistency in service delivery and escalation management
- Maintain records and audit trails for compliance and reporting purposes
- Provide support across accommodation-related queries during US working hours (night shift IST)
Required Qualifications & Skills:
- 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
- Excellent verbal and written communication skills – English fluency at a native speaker level is essential
- Strong tracking and documentation capabilities; experience with ticketing systems is preferred
- Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
- Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
- A collaborative team player with the ability to work independently when needed
- Willingness and adaptability to work in US Night Shift (24x5 environment)
Preferred Skills (Good to Have)
- Prior experience with accommodation or workplace ergonomics processes
- Familiarity with back-office operations transitioning from a front-line customer support role
- Exposure to compliance and regulatory practices in a healthcare setting
Work Environment
- This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
- Candidates must demonstrate the ability to work with flexibility and commitment
Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register
· Step 1: Visit
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
Warm Regards,
Suman Guha
HR Sourcer - Talent Aquisition
Tata Consultancy Services Limited