What Jobs are available for Fortis Healthcare in Mumbai?
Showing 3 Fortis Healthcare jobs in Mumbai
Patient Care Exec @Home Care(Aviation/Hospitality)
Mumbai, Maharashtra
Sir H.N. Reliance Foundation Hospital & Research Centre
Posted 24 days ago
Job Viewed
Job Description
Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Reporting To: Manager Hospital @Home Services
Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)
Employment Type: Full-Time
Job Summary:
The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.
Qualifications & Experience:
- Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
- Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
- Excellent verbal and written communication skills
- Proficient in MS Office and basic hospital management systems
- Willingness to work in rotational shifts including late evenings
Key Responsibilities:
1. Patient Experience & Service Coordination:
- Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
- Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
- Represent the hospital brand and uphold its mission, vision, and values in every interaction
2. Scheduling & Communication:
- Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
- Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
- Provide accurate information and proper redirection to patients during service inquiries
3. Turnaround Time (TAT) & Escalation Management:
- Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
- Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
- Escalate unresolved or complex issues appropriately while ensuring patient satisfaction
4. Billing & Documentation:
- Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
- Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
- Maintain clear, complete, and accurate service records
5. Quality, Grooming & Protocol Adherence:
- Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
- Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
- Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks
6. Shift Operations & Coverage:
- Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
- Maintain seamless handovers and communication between shifts to support uninterrupted care delivery
Key Competencies:
- Service Orientation & Empathy
- Communication & Interpersonal Skills
- Attention to Detail & Time Management
- Problem-Solving and Escalation Handling
- Digital Literacy & Documentation Accuracy
- Professionalism and Brand Representation
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Clinical Services Director, Community Healthcare
400001 Mumbai, Maharashtra
₹2800000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of community-based healthcare services, is seeking an experienced and visionary Clinical Services Director to lead their operations in Mumbai, Maharashtra, IN . This senior leadership position requires a comprehensive understanding of healthcare delivery models, patient care standards, regulatory compliance, and team management within a social care context. The Director will be responsible for ensuring the highest quality of clinical services, fostering operational excellence, and driving strategic growth initiatives.
Responsibilities:
Responsibilities:
- Oversee the strategic planning, development, and execution of all clinical services within the organization, ensuring alignment with mission and objectives.
- Lead, mentor, and manage a multidisciplinary team of healthcare professionals, including doctors, nurses, therapists, and support staff.
- Ensure the delivery of high-quality, patient-centered care, adhering to best practices and clinical protocols.
- Develop and implement policies and procedures to ensure compliance with all relevant healthcare regulations, accreditations, and quality standards.
- Manage operational budgets, resource allocation, and financial performance for clinical services, identifying opportunities for efficiency and cost-effectiveness.
- Drive quality improvement initiatives, patient safety programs, and outcome measurement strategies.
- Foster strong relationships with patients, families, community partners, and regulatory bodies.
- Represent the organization in professional forums and engage in advocacy for community healthcare services.
- Oversee the recruitment, training, and professional development of clinical staff, ensuring a skilled and motivated workforce.
- Manage departmental performance through effective monitoring of key performance indicators (KPIs) and implementation of corrective actions.
- Master's degree in Healthcare Administration, Public Health, Nursing, or a related clinical field. A relevant doctoral degree is a plus.
- Minimum of 10 years of progressive leadership experience in clinical services management, preferably within community health, social care, or a related non-profit healthcare setting.
- Extensive knowledge of healthcare delivery systems, patient care models, and clinical best practices.
- Proven experience in managing budgets, operational efficiency, and quality improvement initiatives.
- Strong understanding of healthcare regulations, licensing, and accreditation standards.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
- Demonstrated ability in strategic planning, program development, and organizational management.
- Experience in stakeholder engagement and community relations.
- Proficiency in healthcare management software and data analysis.
- Passion for improving community health outcomes and serving vulnerable populations.
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1
Senior Environmental Services Supervisor - Healthcare Facilities
400601 Thane, Maharashtra
₹750000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading healthcare provider, is seeking a highly experienced and meticulous Senior Environmental Services Supervisor to oversee sanitation and cleanliness standards at their facilities in Thane, Maharashtra, IN . This role is crucial for maintaining a safe, hygienic, and infection-free environment for patients, staff, and visitors. The Supervisor will be responsible for managing a team of environmental services technicians, developing and implementing cleaning protocols, ensuring compliance with healthcare-specific sanitation standards (e.g., JCI, NABH), and managing supplies and equipment. The ideal candidate will have a strong understanding of infection control principles, excellent team leadership skills, and a commitment to upholding the highest standards of cleanliness.
Responsibilities:
Responsibilities:
- Supervise and lead the daily activities of the environmental services team to ensure efficient and effective cleaning and sanitation.
- Develop, implement, and enforce cleaning procedures and schedules in accordance with healthcare best practices and regulatory requirements.
- Conduct regular inspections of all areas to ensure high standards of cleanliness and hygiene are met.
- Train and mentor environmental services staff on proper cleaning techniques, safety procedures, and infection control protocols.
- Manage inventory of cleaning supplies, equipment, and chemicals, ensuring adequate stock levels and proper storage.
- Respond promptly to cleaning and sanitation emergencies.
- Collaborate with other hospital departments to address specific cleaning needs and ensure patient safety.
- Maintain records related to staff performance, training, supply usage, and incident reports.
- Ensure compliance with waste management protocols and hazardous material handling procedures.
- Implement and promote a culture of safety and continuous improvement within the environmental services department.
- Assist in the development and management of the departmental budget.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 5 years of experience in environmental services, with at least 2 years in a supervisory role within a healthcare setting.
- Thorough knowledge of cleaning methods, materials, and equipment used in healthcare facilities.
- Strong understanding of infection control principles and regulatory requirements for healthcare sanitation.
- Proven leadership and team management skills, with the ability to motivate and guide staff.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Proficiency in basic computer skills for record-keeping and communication.
- Certification in infection control or environmental services management is advantageous.
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