9 Fortis Healthcare jobs in Mumbai
Patient Care
Posted today
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Job Description
Potential Job Opportunities
- Rehabilitation Assistant: Assist patients with physical, emotional, or mental disabilities in rehab centers.
- Patient Care Coordinator: Coordinate patient care and services in rehab centers.
- Nursing Professional: Provide medical care and support to patients in rehab centers.
**Job Types**: Full-time, Permanent
Pay: ₹9,000.00 - ₹12,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Food provided
- Leave encashment
Schedule:
- Rotational shift
Work Location: In person
Patient Care Assistant
Posted today
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Job Description
A patient care assistant provides basic medical and personal care to patients in a clinical setting. Part of the job description for a patient care assistant could include taking vital signs and charting medical information.
- Assists with the collection of lab specimens
- Helps with bathing and grooming tasks
- Assists patients who need help walking or standing
- Feeds patients, ensuring that any special dietary needs are strictly adhered to
- Aids people in the use of any medical devices and equipment required for their specific condition
- Lifts patients in order to move them and prevent bedsores
- Required Knowledge, Skills, and Abilities
- Understands basic first aid and CPR, and is capable of administering them if need
- Is willing to place the needs of others first
- Has the ability to work without supervision
- Is able to maintain patient confidentiality
- Himself has good physical strength and stamina
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91-XXX
Patient Care Counsellor
Posted today
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Job Description
**Job Title**
Patient Tele counselor
**Reporting To**
Project Manager
Position Responsibility summary:
- ReceiveMake calls to patients as per the Patient support program (PAP)
- Responsible for attending inbound/outbound calls.
- Patient Lead enrollment.
- Coordination with patient, Field counselor, Distributor for different touch point.
- Should have knowledge of Excel.
- Overall coordination with all stake holders throughout patient continues treatment.
- Patient Registration Management. From data entry to generating and issuing the enrolment ID (UID).
- Patient follow-up as per program needs.
- Proper documentation of program and patient files and documents in a safe and lock cupboard.
- Ensure prudent and effective utilization of communication tools.
- Effective channelization of Incoming mails.
- Manage day-today reporting on the Program.
- Client coordination if required.
- Adverse Event (AE) reporting within TAT.
**Qualification: Any Graduate**
**Skills**:
- Good communication in English, Hindi (Multilingual preferred)
- Experience minimum 1yr to 3yr
- Must be graduate, preferably science or pharma
- Must be proficient in Microsoft Excel
- Working experience in Hospital/Healthcare / Insurance sector would be added advantage
**Employee Name & Signature Manager Name & Signature**
**Date: Date**:
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹200,000.00 - ₹350,000.00 per year
Schedule:
- Day shift
**Speak with the employer**
+91-XXX
Patient Care Coordinator
Posted today
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Job Description
- Provide patient consultations and recommended treatments
- Schedule patient visits and answer pre-visit questions, including about billing
- Discuss and consult health history, diagnosis, and needs with patients and family members
- Establish and maintain relationships with service providers
- Maintain professionalism and treat patients with respect
- Assist Doctors in OPD
- To ensure patient satisfaction
- To solve patient queries & guide them properly
- To make ensure they meet the doctor & all the investigation done properly
- Proper reports to be handover to patients
- To ensure patient don't wait much time in OPD
- To Coordinate with all the departments if required
Skills and Qualifications
- Highly organized with a strong ability to manage different priorities
- Ability to work under pressure
- Strong customer service skills
- Strong communication skills
- Effective verbal and written communication skills
- Effective collaborator and works well with a team of other caretakers
- Basic Esthetic knowledge will be an added advantage
- A caring and compassionate personality
- Basic knowledge of excel to prepare for MIS.
**Job Types**: Full-time, Permanent
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Santacruz, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (preferred)
- Hospitality management: 2 years (preferred)
Patient Care Coordinator (India)
Posted today
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Job Description
**Position Purpose**
The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based
**Duties and Responsibilities**
- Liaise with hospitals, distributors, pharmacies and patients
- Co-payment reimburse solution administration
- Work closely with the Program Manager to secure patient file approval
- Ensure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline
- Carry out patient, Doctor, Pharmacy and private sector visits for project flow
- Ensure that current patients receive their medications quickly and efficiently
- Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
- Maintain and update electronic Program files, including patient and quality assurance data
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
- Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
- Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
- Conduct administrative duties for the office
**Relationships**
- Work closely with Line Manager and Program Assistant in the region
- Reporting to the Line Manager in region
- Work with the related divisions of Axios
- Maintain ongoing and frequent communication with Axios staff including Axios global staff
**Competencies**
- Application of job Knowledge
- Concern for Order and Quality
- Adaptability and flexibility
- Dependability
- Teamwork
**Educational Background and Experience**
- A Degree or Diploma in Social Work or Public Health is ideal
- 1 to 2 years working experience in an administrative roleis ideal
- Good command of both spoken and written English
- Experience in data monitoring and management
- Experience in customer service management
**Job Circumstances**
- The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
- Flexibility in ability to travel as well as working hours is essential
Patient Care Executive - Receptionist
Posted today
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Job Description
**Job Location**:Borivali, Malad, Mulund, Dombivali
**Salary**: 18k-25k Permonth
**Some with good Communication skills in English, Hindi, and Mararthi**
**Working Day: Thursday will be off and Sunday will be working**
**Height should be above 5 Feet**
**Good Personality**
**Role & Responsibility**
**Key Responsibilities**:
- Achieve sales targets & promote medical products.
- Ensure full utilization of booking slots & patient follow-ups.
- Assist patients, provide guidance & ensure proper medication.
- Maintain clinic hygiene & a comfortable environment.
- Handle patient queries & resolve grievances politely.
**Requirements**:
- **Preferred Experience**: Healthcare, MSW, Pharma, Hospitality, Insurance, Banking.
- **Skills**: Strong communication, problem-solving, multitasking & MS Office.
- **Attitude**: Caring, disciplined, and patient-focused.
For more details kindly call
**Elizabeth- **
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Patient Care Executive (Only Females)
Posted today
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Job Description
Experience
3 - 5 Years
No. of Openings
70
Education
Secondary School
Role
Patient Care Executive
Industry Type
Hospitals / Medical / Healthcare Equipments
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
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Patient Care Exec @Home Care(Aviation/Hospitality)
Posted today
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Job Description
Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Reporting To: Manager Hospital @Home Services
Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)
Employment Type: Full-Time
Job Summary:
The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.
Qualifications & Experience:
- Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
- Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
- Excellent verbal and written communication skills
- Proficient in MS Office and basic hospital management systems
- Willingness to work in rotational shifts including late evenings
Key Responsibilities:
1. Patient Experience & Service Coordination:
- Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
- Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
- Represent the hospital brand and uphold its mission, vision, and values in every interaction
2. Scheduling & Communication:
- Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
- Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
- Provide accurate information and proper redirection to patients during service inquiries
3. Turnaround Time (TAT) & Escalation Management:
- Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
- Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
- Escalate unresolved or complex issues appropriately while ensuring patient satisfaction
4. Billing & Documentation:
- Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
- Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
- Maintain clear, complete, and accurate service records
5. Quality, Grooming & Protocol Adherence:
- Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
- Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
- Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks
6. Shift Operations & Coverage:
- Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
- Maintain seamless handovers and communication between shifts to support uninterrupted care delivery
Key Competencies:
- Service Orientation & Empathy
- Communication & Interpersonal Skills
- Attention to Detail & Time Management
- Problem-Solving and Escalation Handling
- Digital Literacy & Documentation Accuracy
- Professionalism and Brand Representation
Patient Care Exec @Home Care(Aviation/Hospitality)
Posted 25 days ago
Job Viewed
Job Description
Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Reporting To: Manager Hospital @Home Services
Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)
Employment Type: Full-Time
Job Summary:
The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.
Qualifications & Experience:
- Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
- Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
- Excellent verbal and written communication skills
- Proficient in MS Office and basic hospital management systems
- Willingness to work in rotational shifts including late evenings
Key Responsibilities:
1. Patient Experience & Service Coordination:
- Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
- Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
- Represent the hospital brand and uphold its mission, vision, and values in every interaction
2. Scheduling & Communication:
- Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
- Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
- Provide accurate information and proper redirection to patients during service inquiries
3. Turnaround Time (TAT) & Escalation Management:
- Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
- Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
- Escalate unresolved or complex issues appropriately while ensuring patient satisfaction
4. Billing & Documentation:
- Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
- Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
- Maintain clear, complete, and accurate service records
5. Quality, Grooming & Protocol Adherence:
- Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
- Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
- Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks
6. Shift Operations & Coverage:
- Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
- Maintain seamless handovers and communication between shifts to support uninterrupted care delivery
Key Competencies:
- Service Orientation & Empathy
- Communication & Interpersonal Skills
- Attention to Detail & Time Management
- Problem-Solving and Escalation Handling
- Digital Literacy & Documentation Accuracy
- Professionalism and Brand Representation