17 Fortis Healthcare jobs in Mumbai

Key Responsibilities:

Effectively interact with customers and ensure high service quality to all Patients & Clients.

1. Revenue Collection: Generating the lead & Closing the Lead & generating the revenue from the Clients. Perform openings and or closing procedures as necessary.
   
   Lead the therapists and aestheticians
   
   Entrepreneurial Spirit: We encourage our employees to take ownership and think like entrepreneurs. We will empower you to drive initiatives and make meaningful contributions

2. Monitoring the performance: & the whole team is functioning Smoothly starting from managing doctors , therapists,receptionists, and patient care executives .

3. Marketing and Promotion:
   
   a. Work closely with the marketing team to create marketing materials and campaigns that promote Ayurvedic products and services.
   
   b. Assist in organizing and participating in marketing events, workshops, and wellness fairs

4. Drive Clinic excellence and patients' experience
   
   a. Ensure all SOPs, guidelines are followed
   
   b. Drive customer experience and track treatment outcomes

Qualifications:

a. Go-getter attitude, likes to be a part of 0-1 journey

b. Problem solver, likes setting up processes

c. Experience in operations, business development or a related role, preferably in the healthcare or wellness industry.

d. Excellent communication and interpersonal skills.

e. Has done graduation, with active participation in extracurricular activities

JOB DESCRIPTION

Job Title

Patient Care Executive

Reporting To Project Manager

Position Responsibility

summary:

ReceiveMake calls to Patients as per the Patient care program

Patient Registration Management. From data entry to issuing the enrolment kit to all

Ensure that the given application is kept in an accurate manner and every entry is completed on the application

Ensuring that the relevant benefits are executed as per the Program scheme. Manage entire related coordination with external parties and Patients to ensure that the benefits have been received

Patient follow-up as per program needs

Maintain Patient records and files in a safe and manageable manner

Ensure prudent and effective utilization of communication tools.

Effective channelization of Incoming mails

Manage day-today reporting on the Program

Client coordination if required Qualification:

Any Graduate Skills:

Good communication in English & Hindi

Experience minimum 1yr to 3yr

Must be graduate, preferably science or pharma

Must be proficient in Microsoft Excel

Working experience in Hospital/Healthcare / Insurance sector would be added advantage Employee Name & Signature Manager Name & Signature Date:

Job Types: Full-time, Permanent

Pay: ₹18, ₹26,000.00 per month

Experience:

• Customer Care: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)
• Marathi (Preferred)
• Tamil (Preferred)
• Telugu (Preferred)
• Malayalam (Preferred)

Work Location: In person

Job Vacancy: Patient Care Assistant (Male)

Location: Moksha Rehabilitation & De-addiction Centre, Panvel

हमारे नशा मुक्ति केंद्र में Male Patient Care Assistant की आवश्यकता है।

Responsibilities (जिम्मेदारियाँ):

• नशा मुक्ति उपचार से जुड़े मरीजों की देखभाल और सहायता करना
• डॉक्टर/काउंसलर के निर्देशानुसार दवाई और समय पर देखरेख करना
• मरीजों की दैनिक जरूरतों (खाना, साफ-सफाई, अनुशासन) में मदद करना
• इमरजेंसी परिस्थितियों में तुरंत सहयोग करना
• मरीजों के साथ धैर्य और अनुशासन बनाए रखना

Facilities (सुविधाएँ):

• रहने और खाने की सुविधा (Accommodation & Meals Provided)
• अच्छी सैलरी (Good Salary)
• Paid Leave
• सुरक्षित और सहयोगी कार्य वातावरण

Requirements (योग्यता):

• Qualification आवश्यक नहीं
• अनुभव हो तो प्राथमिकता
• केवल पुरुष उम्मीदवार (Male Candidates Only)
• जिम्मेदार, अनुशासित और सहयोगी स्वभाव

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹26,815.33 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Work Location: In person

Position Name: Patient Care Executive

Education Required: Any Graduate(Mandatory)

Minimum 6months of experience required in Calling

Position Responsibility summary:

Receive/Make calls to Patients as per the Patient care program

Patient Registration Management. From data entry to issuing the enrolment kit to all

Ensure that the given application is kept accurately, and every entry is completed on the application

Ensure that the relevant benefits are executed as per the Program scheme. Manage the entire related coordination with external parties and Patients to ensure that the benefits have been received

Patient follow-up as per program needs

Maintain Patient records and files in a safe and manageable manner

Job Types: Full-time, Permanent

Pay: ₹17, ₹23,865.87 per month

Benefits:

• Provident Fund

Experience:

• Patient Care Executive: 1 year (Required)

Language:

• Good communication in English & Hindi (Required)

Work Location: In person

Position Name: Patient Care Executive

Education Required: Any Graduate(Mandatory)

Minimum 6months of experience required in Calling

Position Responsibility summary:

Receive/Make calls to Patients as per the Patient care program

Patient Registration Management. From data entry to issuing the enrolment kit to all

Ensure that the given application is kept accurately, and every entry is completed on the application

Ensure that the relevant benefits are executed as per the Program scheme. Manage the entire related coordination with external parties and Patients to ensure that the benefits have been received

Patient follow-up as per program needs

Maintain Patient records and files in a safe and manageable manner

Ensure prudent and effective utilization of communication tools.

Effective channelization of Incoming mails

Manage day-to-day reporting on the Program

Client coordination if required

Qualification: Any Graduate Skills:

Good communication in English & Hindi

Experience minimum 1yr to 3yr

Must be graduate, preferably science or pharma

Must be proficient in Microsoft Excel

Working experience in Hospital/Healthcare / Insurance sector would be added advantage

Job Types: Full-time, Permanent

Pay: ₹15, ₹24,865.87 per month

Benefits:

• Provident Fund

Experience:

• Patient Care Executive: 1 year (Required)

Language:

• Good communication in English & Hindi (Required)

Work Location: In person

Responsibility summary:

ReceiveMake calls to Patients as per the Patient care program

Patient Registration Management. From data entry to issuing the enrolment kit to all

Ensure that the given application is kept in an accurate manner and every entry iscompleted on the application

Ensuring that the relevant benefits are executed as per the Program scheme. Manage entire related coordination with external parties and Patients to ensure that the benefit shave been received

Patient follow-up as per program needs

Maintain Patient records and files in a safe and manageable manner

Ensure prudent and effective utilization of communication tools.

Effective channelization of Incoming mails

Manage day-today reporting on the Program

Client coordination if required

Qualification: Any Graduate

Skills:

Good communication in English & Hindi

Experience minimum 1yr to 3yr

Must be graduate, preferably science or pharma

Must be proficient in Microsoft Excel

Working experience in Hospital/Healthcare / Insurance sector would be added advantage

Job Types: Full-time, Permanent

Pay: Up to ₹264,000.00 per year

Work Location: In person

• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
• Ensuring that all sales interactions are done in a patient-centric approach
• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
• Prioritize patient satisfaction throughout the patient journey to build long-term relationships
• Collaborate with calendar management team to optimize scheduling and streamline patient interactions
• Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
• Responsible for day-to-day operations & overall financial performance of the clinic
• Maintain counselor reports daily

• Coordinating with finance department (Invoices, Getting Discount Approval, Billing)

• Qualifications & Skills:

• HSC/Graduate
• Must know Microsoft Excel
• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
• Proven sales experience and the ability to meet or exceed sales targets
• Excellent interpersonal and communication skills, with a genuine passion for patient care
• Software Efficiency

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• when did you graduate?

Work Location: In person

Job Description- Patient Care Executive

Company Name:
Kartavya Healtheon Pvt Ltd

Website:

Contact Number:

Experience:
0 - 4 Years

Location
- Mumbai - Goregaon

Salary upto
2.76 LPA

Company Overview:

Kartavya Healtheon is a leading B2B healthcare company based in Mumbai, dedicated to enhancing patient engagement through various support models. Our services include patient support programs, in-clinic camps, and specialty pharmacy services.

Job Summary:

Kartavya Healtheon Pvt Ltd. is seeking a compassionate and detail-oriented Patient Care Executive
to provide patient support and education on the proper use of medications. The role will involve guiding patients through medication instructions, including administration, duration, contraindications, side effects, and storage guidelines. The ideal candidate will have excellent communication skills, a proactive approach, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Key Responsibilities:

· Patient Interaction:

o   Respond to inbound calls from patients, addressing inquiries about medications and treatment programs.

o   Educate patients on the proper use of medications, including administration methods, dosages, side effects, and storage instructions.

o   Provide detailed information about programs, services, and benefits to prospective patients.

o   Make outbound calls to patients for enrolment, medication dispatch confirmation, and follow-ups.

· Documentation & Reporting:

o   Collect and verify basic patient information and documentation (soft copies) for processing.

o   Maintain accurate records and report any adverse events as per guidelines.

o   Prepare and submit Management Information System (MIS) reports to Sun Pharma in accordance with standard operating procedures (SOP).

o   Track Air Waybill (AWB) numbers for medicine delivery and confirm receipt with patients.

· Coordination & Collaboration:

o   Collaborate with the field force team of Sun Pharma and internal supply chain teams to ensure timely dispatch and delivery of medications.

o   Seek approval from the Patient Assistance Program (PAP) Manager for any special case requests or deviations.

o   Coordinate with internal teams to ensure the accurate dispatch and delivery of free-of-cost (FOC) medications.

· Administrative Support:

o   Verify documents required for processing patient requests and ensure that all documentation is complete.

o   Provide weekly MIS updates to the client, ensuring accuracy and timeliness.

o   Maintain proficient knowledge of Excel for data management and reporting.

· Patient-Centric Service:

o   Serve as the primary point of contact for patients, ensuring excellent service and support throughout the treatment process.

o   Handle patient escalations promptly and professionally, ensuring resolution of issues.

o   Accept responsibility for tasks and demonstrate ownership of patient care activities.

Qualifications & Skills:

· Educational Qualifications:

o   B.Sc. Graduate, B. Pharma, or M. Pharma.

· Experience & Skills:

o   1-3 years of experience in patient care, healthcare administration, or related roles.

o   Strong communication skills with the ability to explain complex medical information in an easy-to-understand manner.

o   Proficient in MS Excel and other office tools for reporting and data management.

o   Ability to handle multiple tasks efficiently and with attention to detail.

o   Compassionate, patient-oriented, and a strong team player.

o   Knowledge of pharmaceutical products, patient assistance programs, and healthcare procedures is a plus.

• T

• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
• Ensuring that all sales interactions are done in a patient-centric approach
• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
• Prioritize patient satisfaction throughout the patient journey to build long-term relationships
• Collaborate with calendar management team to optimize scheduling and streamline patient interactions
• Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
• Responsible for day-to-day operations & overall financial performance of the clinic
• Maintain counselor reports daily

• Coordinating with finance department (Invoices, Getting Discount Approval, Billing)

• Qualifications & Skills:

• HSC/Graduate
• Must know Microsoft Excel
• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
• Proven sales experience and the ability to meet or exceed sales targets
• Excellent interpersonal and communication skills, with a genuine passion for patient care
• Software Efficiency

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• when did you graduate?

Work Location: In person