28 Healthcare Services jobs in Mumbai

Job Title : Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

• Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
• Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
• Maintain a high level of accuracy and attention to detail when handling tickets and documentation
• Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
• Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
• Collaborate closely with team members to ensure consistency in service delivery and escalation management
• Maintain records and audit trails for compliance and reporting purposes
• Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

• 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
• Excellent verbal and written communication skills – English fluency at a native speaker level is essential
• Strong tracking and documentation capabilities; experience with ticketing systems is preferred
• Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
• Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
• A collaborative team player with the ability to work independently when needed
• Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

• Prior experience with accommodation or workplace ergonomics processes
• Familiarity with back-office operations transitioning from a front-line customer support role
• Exposure to compliance and regulatory practices in a healthcare setting

Work Environment

• This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
• Candidates must demonstrate the ability to work with flexibility and commitment

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

Job Details

• To author, review, and independently manage high-quality clinical documents: Clinical Study Reports (CSR) including narratives, Protocol, and Informed Consent Form (ICF), Investigator Brochure.
• Review and Preparation of regulatory documents as per country-specific regulatory requirements. Clinical Trial Documents (CTD) Modules (2.4, 2.5, 2.6, 2.7)
• Excellent skillset in literature search, understanding of PICOS criteria and PRISMA statement
• Contribute to the planning of data analyses and presentations to be used in CSRs; Ensure compliance with documentation
• Excellent data interpretation skills.
• Understanding of ICH-E6 and E3 guideline.
• Understanding of other ICH and regulatory guideline required for drug development.
• Understanding of template for Protocol as per ICH-E6 and Transcelerate Common trial protocol
• Basic understanding of statistics

Relevant Experience And Education

• Postgraduate in Pharmacy (Pharmacology), Life Sciences
• 7-12 years of experience in core medical/regulatory writing
• Ability to manage multiple projects and meet tight deadlines.
• Attention to detail and strong analytical skills.
• Excellent written and verbal communication skills

* *What Cencora offers***
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

* *Affiliated Companies***
Affiliated Companies: PharmaLex India Private Limited

* Equal Employment Opportunity *
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

.

Relevant Experience and Education

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Job description :

• Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
• Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
• Support in medication refill process. Ensure that information goes when and where it is needed.
• Coordination with clinical and non clinical support services .
• Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
• Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
• Work with the medical staff to develop, implement and carry out improvement programs
• Ensure that disease and other registry data entry is up to date and use registry
• Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
• Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
• Facilitate the admission and discharge process as per policy.
• Act proactively in quality improvement program.
• Perform other duties as assigned by relevant authorities.

Interested candidate can share their resume on or call on

Responsibilities:

* Ensure confidentiality at all times

* Manage patient flow from entry to the center to discharge

* Coordinate patient care with healthcare team

* Provide emotional support and counseling

* Maintain accurate medical records

Key Responsibilities:

Effectively interact with customers and ensure high service quality to all Patients & Clients.

1. Revenue Collection: Generating the lead & Closing the Lead & generating the revenue from the Clients. Perform openings and or closing procedures as necessary.
   
   Lead the therapists and aestheticians
   
   Entrepreneurial Spirit: We encourage our employees to take ownership and think like entrepreneurs. We will empower you to drive initiatives and make meaningful contributions

2. Monitoring the performance: & the whole team is functioning Smoothly starting from managing doctors , therapists,receptionists, and patient care executives .

3. Marketing and Promotion:
   
   a. Work closely with the marketing team to create marketing materials and campaigns that promote Ayurvedic products and services.
   
   b. Assist in organizing and participating in marketing events, workshops, and wellness fairs

4. Drive Clinic excellence and patients' experience
   
   a. Ensure all SOPs, guidelines are followed
   
   b. Drive customer experience and track treatment outcomes

Qualifications:

a. Go-getter attitude, likes to be a part of 0-1 journey

b. Problem solver, likes setting up processes

c. Experience in operations, business development or a related role, preferably in the healthcare or wellness industry.

d. Excellent communication and interpersonal skills.

e. Has done graduation, with active participation in extracurricular activities

JOB DESCRIPTION

Job Title

Patient Care Executive

Reporting To Project Manager

Position Responsibility

summary:

ReceiveMake calls to Patients as per the Patient care program

Patient Registration Management. From data entry to issuing the enrolment kit to all

Ensure that the given application is kept in an accurate manner and every entry is completed on the application

Ensuring that the relevant benefits are executed as per the Program scheme. Manage entire related coordination with external parties and Patients to ensure that the benefits have been received

Patient follow-up as per program needs

Maintain Patient records and files in a safe and manageable manner

Ensure prudent and effective utilization of communication tools.

Effective channelization of Incoming mails

Manage day-today reporting on the Program

Client coordination if required Qualification:

Any Graduate Skills:

Good communication in English & Hindi

Experience minimum 1yr to 3yr

Must be graduate, preferably science or pharma

Must be proficient in Microsoft Excel

Working experience in Hospital/Healthcare / Insurance sector would be added advantage Employee Name & Signature Manager Name & Signature Date:

Job Types: Full-time, Permanent

Pay: ₹18, ₹26,000.00 per month

Experience:

• Customer Care: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)
• Marathi (Preferred)
• Tamil (Preferred)
• Telugu (Preferred)
• Malayalam (Preferred)

Work Location: In person

Position Name: Patient Care Executive

Education Required: Any Graduate(Mandatory)

Minimum 6months of experience required in Calling

Position Responsibility summary:

Receive/Make calls to Patients as per the Patient care program

Patient Registration Management. From data entry to issuing the enrolment kit to all

Ensure that the given application is kept accurately, and every entry is completed on the application

Ensure that the relevant benefits are executed as per the Program scheme. Manage the entire related coordination with external parties and Patients to ensure that the benefits have been received

Patient follow-up as per program needs

Maintain Patient records and files in a safe and manageable manner

Job Types: Full-time, Permanent

Pay: ₹17, ₹23,865.87 per month

Benefits:

• Provident Fund

Experience:

• Patient Care Executive: 1 year (Required)

Language:

• Good communication in English & Hindi (Required)

Work Location: In person