18 Healthcare Worker jobs in Hyderabad

External Job Description
***Job Tittle: R&D Clinical Trial Support Team Lead

Location - Hyderabad
*About The Job
The CTSM Team leader is responsible to support the clinical study leadership to execute and deliver on our clinical studies. The CTSM Team Leader will oversee and support a team of Clinical Trial Support Managers (CTSM) assigned to studies, to ensure that the assigned deliverables are met. The CTSM Team Leader will be responsible for the direct line management of, and for ensuring the training, coaching, motivation, and development of the CTSMs to maximize their expertise knowledge, capabilities, performance, and overall utility while supporting the clinical studies. The CTSM Team Leader will report to the CSO Study Management Head (India)and functionally to the Clinical Trial Support Head.

Main Responsibilities Include

• Accountable to ensure the qualification, expertise, onboarding, support and training for the in their team. They will drive the success of the CTSMs in their project roles
• Provide individualized coaching, mentoring and performance management.
• Create and manage individual performance and development plans, conduct regular performance reviews and goal setting sessions with each CTSM.
• Promote a positive team culture by encouraging open communication, teamwork and recognition of team member achievements.
• Provide guidance and support for escalations from the CTSMs and provide them with guidance to problem solve.
• Foster peer-to-peer collaboration.

Training and Development

• Organize and facilitate training sessions for their team of CTSMs.
• Build documentation to support onboarding, training, and team processes.
• Lead recruiting and hiring for any new team members.
• High level understanding of the projects and priorities within their assigned CTMS team. Provide oversight of these studies to ensure adequate resource planning and support for the CTSM team to ensure the timelines and milestones of the studies are achieved.
• Ensure synergy and consistency of processes and tasks among the CTSMs.
• Support ongoing process improvement activities and ensure processes are shared with all CTSMs.
• Implement best practices and share lessons learned among the CTSMs.
• Maintain close collaboration with other CTSM team leaders as well as the Clinical Trial Support Leads and Clinical Trial Support Head. There could be instances where the CTSM Team Leader may have to interact with the Study Teams or other members of Clinical Science and Operations.
• Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.

About You

• Experience - Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.
• Basic knowledge of clinical development, GCP & ICH guidelines, regulations by major regulatory bodies such as FDA (Food and Drug Administration) and EMA (European Medicines Agency), and SOPs/ QDs.
• Demonstrated ability to work efficiently with clinical study leader within the same project, ability to collaborate with cross-functional team members and external partners using collaborative negotiation skills.
• Ability to anticipate potential issues, proactively identify ways to resolve/mitigate, timely escalate with appropriate action plans.
• Readily adapt to new environment, technologies and processes (e.g. new digital tools)
• Good organizational skills: ability to multi-task, skill in establishing priorities and meeting deadlines.
• Ability to work autonomously.
• Strong written and verbal communication skills. English language skill: ability to exchange fluently (incl. negotiation), lead international meetings, write meeting minutes/ emails/ study documents, internal & external communications.
• Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.

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Pursue
Progress
.
Discover
Extraordinary
.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Description

About the job

The CTSM Team leader is responsible to support the clinical study leadership to execute and deliver on our clinical studies. The CTSM Team Leader will oversee and support a team of Clinical Trial Support Managers (CTSM) assigned to studies, to ensure that the assigned deliverables are met. The CTSM Team Leader will be responsible for the direct line management of, and for ensuring the training, coaching, motivation, and development of the CTSMs to maximize their expertise knowledge, capabilities, performance, and overall utility while supporting the clinical studies. The CTSM Team Leader will report to the CSO Study Management Head (India)and functionally to the Clinical Trial Support Head.

Main responsibilities include:

Training and Development

About you

2. About the job

The CTSM Team leader is responsible to support the clinical study leadership to execute and deliver on our clinical studies.

The CTSM Team Leader will oversee and support a team of Clinical Trial Support Managers (CTSM) assigned to studies, to ensure that the assigned deliverables are met. The CTSM Team Leader will be responsible for the direct line management of, and for ensuring the training, coaching, motivation, and development of the CTSMs to maximize their expertise knowledge, capabilities, performance, and overall utility while supporting the clinical studies.

The CTSM Team Leader will report to the CSO Study Management Head (India)and functionally to the Clinical Trial Support Head.

Main responsibilities include:

• Accountable to ensure the qualification, expertise, onboarding, support and training for the in their team. They will drive the success of the CTSMs in their project roles
• Provide individualized coaching, mentoring and performance management.
• Create and manage individual performance and development plans, conduct regular performance reviews and goal setting sessions with each CTSM.
• Promote a positive team culture by encouraging open communication, teamwork and recognition of team member achievements.
• Provide guidance and support for escalations from the CTSMs and provide them with guidance to problem solve.

• Foster peer-to-peer collaboration.

• Training and Development

• Organize and facilitate training sessions for their team of CTSMs.
• Build documentation to support onboarding, training, and team processes.

• Lead recruiting and hiring for any new team members.

• High level understanding of the projects and priorities within their assigned CTMS team. Provide oversight of these studies to ensure adequate resource planning and support for the CTSM team to ensure the timelines and milestones of the studies are achieved.

• Ensure synergy and consistency of processes and tasks among the CTSMs.
• Support ongoing process improvement activities and ensure processes are shared with all CTSMs.

• Implement best practices and share lessons learned among the CTSMs.

• Maintain close collaboration with other CTSM team leaders as well as the Clinical Trial Support Leads and Clinical Trial Support Head. There could be instances where the CTSM Team Leader may have to interact with the Study Teams or other members of Clinical Science and Operations.

• Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.

3. About you

• Bachelor's degree (advanced degree preferred, degree in scientific discipline preferred) and at least 2 years of experience in clinical operations and managing clinical studies.
• Basic knowledge of clinical development, GCP & ICH guidelines, regulations by major regulatory bodies such as FDA (Food and Drug Administration) and EMA (European Medicines Agency), and SOPs/ QDs.
• Demonstrated ability to work efficiently with clinical study leader within the same project, ability to collaborate with cross-functional team members and external partners using collaborative negotiation skills.
• Ability to anticipate potential issues, proactively identify ways to resolve/mitigate, timely escalate with appropriate action plans.
• Readily adapt to new environment, technologies and processes (e.g. new digital tools)
• Good organizational skills: ability to multi-task, skill in establishing priorities and meeting deadlines.
• Ability to work autonomously.
• Strong written and verbal communication skills. English language skill: ability to exchange fluently (incl. negotiation), lead international meetings, write meeting minutes/ emails/ study documents, internal & external communications.

4. Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at

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JOB DETAILS

· To supervise the seamless operation of IN/OUT patient department including registration, documentation, and billing

· To capture accurate patient information at registration and throughout IP/OP Patient flow.

· To monitor patients waiting time and to evaluate and act on the bottle-necks.

· Patient grievance handing

· To monitor behavioural standards of the teammates and if required suggest a training program for improvements of soft skills, grooming etc.;

· To ensure capturing maximum patients' feedback and suggestion

· To remain well-groomed as per company policy.

· Review of new and follow-up appointments of the patients

· Review of first and follow-up appointments for the next appointment and reason

· Greeting and welcoming the patients/guests/consultants both voice and face-to-face.

· Monitor Collecting payments and generating receipts for the patients.

· Monitoring patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.

· Monitoring clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)

· Daily reports sending it to all concern department.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Experience in years 1 or more

Location - Banjara Hills

Notice period - Immediate joining / 15 days

Roles and Responsibilities

You will be responsible for delivering a warm and caring patient experience while some of responsibilities are illustrated as follows :

• Manage every aspect related to Patients right from the patients' entry into the clinic, to their exit.
• Interact with & Counsel Patients.
• Handle Patients' grievances/complaints/issues and escalate it through the right channel, whenever needed.
• Create, maintain, & update Patients database on a regular basis.
• Efficient management of the Front Desk.
• Handle the clinic team, comprising of the PSE (s) & Accounts Executive(s).
• Multitask to ensure smooth clinic functioning.
• Maintain the desired hygiene & cleanliness standards of the clinic, and ensure the overall upkeep of the clinic

Clinic Time:

Monday – Friday 11am to 8pm

Saturday – Sunday 10am to 9pm

1 weekly off between Monday to Friday (fixed off).

Interested candidates can whatsapp on

No Calling Please

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person

*Ensure confidentiality at all times

* Maintain accurate records & reports

* Coordinate patient care from admission to discharge

* Manage patient counseling sessions

* HR training and performance

* Coordination in depts

Office cab/shuttle

Provident fund